America's Home Place

We closed on our new contruction home built by Americas Home Place in March of 2019. Shortly after closing we started noticing nails backing out of the sheetrock. We initially contacted our builder suspervisor and inquired as to why nails were used instead of sheetrock screws? We were told that they used nails in certain areas to begin the sheetrocking process (the reason didn't / don't make sence) and he sent someone out to nail the nails back up and resurface and paint the damaged area. This happened a coupe times and the backing out of nails have continued. Numerous nails are showing in several rooms (dinning room, laundry room, closets and hallway) of our home.

Home construction 2001. Experienced some water damage recently requiring discovery, a forensic structural engineer evaluated the home and determined multiple construction deficiencies that stemmed back to the original construction of the home. We now have a home requiring multiple structural repairs due to Americas Home Place inadequate construction.

My home was built in 2022 by America’s Home Place of Anderson which I have regretted my decision to hire them. From the very beginning I noticed things like shingles not overhanging the plywood properly. I made multiple attempts to have them acknowledge the issue and fix. Finally after contacting the local inspector and asking why he didn’t do his job AHP sent someone out to fix the shingles. After moving into my home I noticed rain running behind my gutters. I sent a video and pictures to my contractor which they said was normal. I took more pictures and investigated that there was no regular drip edge but one they made. It was not doing its job. AHP came out and extended the shingles into the gutter to “fix” the issue. I again contacted the local inspector to make complaints about the drip edge. Finally they came out to “add” a drip edge. They did not remove their home made edge so they just slapped it over the other so you can imagine the issues I will have down the road. AHP has been contacted about multiple items that are incorrect but they just say I am not able to be made happy. I have creaking floors now through out the house, cracks in multiple Sheetrock joints, cracks at the ceiling, a tub that has been repaired multiple times (cracks inside the tub at different locations), yellows stains in the tub that they “fix” that have reappeared, racks in closets that just fell off the wall, floors that have dropped beneath shoe molding, cabinets that are busted because the mirror fell behind the marble backsplash, and now the year punch list that has never been done. Oh let’s not forget the doors that swing to far because they adjusted them incorrectly, door jams that they screwed more holes into to “fix”them being hung incorrectly, molding around the door they “fixed” with the incorrect size. The linoleum was not installed properly which has caused it to bubble in multiple rooms. The list can go on and on.

On 28 Oct 22 Roofing issues were brought to my attention.  My home was built by Americas Home Place, Statesville NC branch, in the spring of 2017.  During the Roof install it's apparent the Roof Contractor   (Alpha Omega Roofing (AOR) out of Charlotte NC) Did not bring enough Ridge Vent Covering to complete the job as per the Homes Blue Print.  The Roof has 5 separate ridges, As per standard building practices the Sheathing was cut correctly by the Framing Crew and a Ridge Vent Product was to be installed over each opening out to approx 12"of the gable ends.
Again, this all clearly shows on the Prints.  I can easily speculate but for whatever reason the Roofer shorted all the Ridge Vent Cover of approximately 40FT.  The cut areas that were not covered correctly were simply covered with standard singles (this can easily be seen from inside the attic below).  In doing so they created obvious Safety and Structural issues of the Roofs Load Rating being compromised but someone could easily put their foot through any one of these areas.

On 03 Nov 22 I contacted Americas Home Place in Statesville and left a voice mail with Mr. L. Backer (Operations Manager) explaining the situation.  On 07 Nov I was contacted by Mr T. Kobb, Warranty Rep.  He assured me this would quickly be resolved and asked if I could send some Pics.  That day I sent a number of pics that included both the underside and the outside of the roof.  By 17 Nov I had heard nothing from Mr. Kobb,  This will be one of many times I am forced to initiate contact with Mr. Kobb.  Best he could do was to ask me to contact AOR and attempt to get repairs.  I proceeded to contact Mr. Jacob at AOR, he quickly denied any responsibility say they"only put Ridge vent over what the Framers have cut out" I went on to explain that the areas were cut by the framers but he continued to deny any responsibility.  18 Nov I passed this info to Mr. Kobb.

Well over a Month passed until Jan 06 when I called Mr. Kobb for an update and he immediately proceeded to get upset with me,  telling me that because he's"not a roofer and has to go with what AOR is telling him"new to the job"and worst that he"has other customers" I questioned why he doesn't look within his company for advice and why he can't hire another roofer,  that was the end to that call.

1/9 I emailed Mr. Kobb with 2 options that would quickly resolve this seemingly simple issue:
1.  At the expense of AHP,  we agree upon another roofing company to make this right.  
2.  AHP provide me with an agreed upon amount of funding for me to get this done myself.

Without any further discussion he surprisingly responded that day:"Mr. Potts I have reached out to JD Liston he is our Regional VP, he advised me that your approach will not work. I have to give Alpha Omega the opportunity to complete the work if they refuse then I am able to get another trade that works for us to do the work.

I'm talking to Alpha Omega now and hope they will agree to our terms soon"1/17  Again, having heard nothing, I emailed Mr. Kobb for an update.  He responded that"nothing has been done... still waiting on an answer from AOR".1st time he"now totally agrees that they messed up and is trying his best to hold them to the fire to make this right"1/20  Mr Kobb says he has"finally found the Warranty Person at AOR and they will be contacting me soon.

1/25  I emailed Mr. Kobb to advise no one from AOR has contacted me.
I also asked that he again revisit my offer with V.P. JD Liston

THIS IS ALL STILL PENDING

April 11, 2022

ATTN: Warranty Department

To Whom It May Concern:

I had my new home built by American Home Place located at 2144 Hilton Dr, Gainesville GA 30525. The manager’s name was John. I have tried for months to get the repairs made to our new home.

I have had issues with my home since before I moved into it. We were first working with a builder named Jason, who quit the company just as my home was being completed. He was replaced by a hispanic man who did not fix the issues with my home. I let multiple people who work with American Home Place know about the problems that needed to be fixed to no avail. The problems I am still having that MUST be repaired are as follows:

1) The ceilings throughout my home have large cracks in the drywall and bubbles in the paint. These cracks look like craters! Where the walls and the ceiling meet are worse, but there are issues with the ceiling paint in every room. I’m not sure if you did not do our roof right and this is due to water damage, but these cracks and bubbles in my walls and ceiling MUST be repaired under my warranty.

2) I have multiple windows that are leaking air because they were not installed properly. I should NOT have issues with my windows NOT being energy efficient! My husband and I are both disabled and we cannot afford to waste our heat and air because American Home Place did not install our windows properly.

3) Our back door needs to be fixed as there is a large gap where you can see outside. The Garage door has a huge gap where you can see outside as well.

(We DO NOT want insects and snakes getting into our new home, not to mention the hot/cold air coming through these gaps.)

5) The attic door is not installed properly. There are big gaps and it will not close the way it should, again this causes issues with insulating our home for energy efficiency

6) The garage has a big split in the center of the ceiling that needs to be repaired.

7) The trim around my front door appears as if there were two different kinds of paint used and there are black specks in the paint. There is also an issue with the gutter above the front door causing rain water to run onto my covered porch/deck.

8) Heat pump in the attic needs to be looked at because I have had issues with it four times. I am not sure that this has been resolved.

I have tried to be patient and have requested these repairs be made multiple times. I was told by the manager American Home Place that they have LOST money building my home. It was NOT my fault that the prices of materials went up AFTER I paid for my home to be built. I DO expect a quality home just as I was promised.

If these repairs are not completed within the next 30 days, I will file a complaint with the Better Business Bureau and you will NOT like the Google review you are about to receive. I also feel that I should be entitled to an extra year of warranty on my home since I have tried to have these repairs completed since before we moved into our new home. I am very disappointed in the service I have received and hope I do not have to hire an attorney to get these issues resolved.

Respectfully,

George & Tina Harkins

239 Yearling Dr

Clayton, GA 30525

P: [protected]

P: [protected]

email: [protected]@yahoo.com or [protected]@gmail.com

Since day one, I have had issues with my home. Each step they take to repair results in two steps back. Currently I am dealing with a MOLD ISSUE in my home due to their faulty A/C unit and the General Manger has told me "there is no mold" despite the very real mold growing on all of the joists and the pungent smell that is most definitely mold. IN addition, my roof has leaked for months. I am living with continually rearranging my life and stressing about strangers in my yard when I'm not home because of their work..or lack thereof.
They do not send experts, they send hired hands.
I want independent engineers, mold remediators and HVAC contractors to come. I don't want the guy they found yesterday or who doesn't give a crap. I've tried their guys time and time again and it just never ends. At this point, I want a monetary award to hire structural engineers, mold remediators and HVAC contractors of MY CHOOSING. I simply can not trust their work or their decisions for hiring contractors anymore. I need to have a MOLD FREE and fully functioning home without defects!
I've added the photos of the mold I have. I have hundreds of photos of all the problems I've faced since Sep 2019 during the build and also since Sep 2020 since we moved in. It's relentless. The mold on these images are just starting to grow...so the time to fix this issue is NOW yet they deny it's there. It will only get worse without immediate remediation

Flooring is bubbling up thru out house.
Flooring is splitting in kitchen
Front door only opens when you snatch it open.
Other doors has rubbed the weather stripping off doors.
Another door doesn't seal so cold air and hot air just goes thru the door.
Living room and master bedroom can see taped and muddled sheetrock joints.
Kitchen drawer facial boards loose an falling off.
Flooring already squeaks in places when walking due to poor installation of wood under flooring.
America Home Place has started fixing few issues but never really repair them and other issues just keep adding up.
Solution is to repair home issues like a professionals home builders and take pride in your work. Build and repair quality home like professionals builders. If cant repair problems then tell customer. customer could at least hire someone to do your job and submit you the bill. Especially since home is under a year old.

Building a house is hard enough on a family. Saying this, Please save yourself more headaches and find ANY builder other than America's Home Place. They scam you on everything. Starting with the plans then the financing and finally the quality of materials and workmanship. I say all this with first hand knowledge. I worked with them as a punch / warranty sub for 3 years. My job was to try to fix the screw ups. Some I could and the ones I couldn't they forced me to put a band aid on it so they could close. This way they could get there money and move on to the next victim... I mean customer. Look I am not a disgruntled employee. I left on good terms. I just want to warn people because I know the games they play. I met a lot of nice people this company took advantage of and I would like to save some other nice people from the same hardship. If you decide to use AHP to build your home, you are taking a HUGH Risk!

My wife any I have been stuck in a nightmare with this company. We hired the Savannah office to build our home. This was one of the worst decisions I have ever made. They will tell you everything you want to hear to get your business and then later you will find out they under price items by over 75% which will cost you thousands. Our home is costing us $60, 000 over the estimated cost. Also they lie to you during the whole building process. Its taken over 18 months to build our home and they make excuse after excuse. They make promise after promise that they can not keep. Now that it has come time to get our CO to move into the home they failed the CO inspection. It its taken them a week to make the simple corrections inspector asked them to complete which would take a normal builder half a day. If you find yourself considering this company please dont. I would not wish them on my worst enemy. RUN RUN RUN away form this company!

My wife & I had a "Signature Collection" Hanover home built in North Florida 2006. Since that time, among several "punch list" problems such as poor quality drywall and electrical mis-wiring, the shingles have slid off the roof 5 times; a roof leak rotted the rear wall and caused mold; and substandard construction allowed a water leak in a side wall that resulted in termite damage that went undetected. America's Home Place repaired the roofing and leak problems, but we had to pay for proper termite treatment, which required drilling holes in the slab, and for the cost of the repair to the wall. We're out almost $2, 000 thanks to the poor build quality. AHP offered to pay if we'd sign a waiver against ALL future problems (which would include the roof). After consulting a lawyer, we declined.We are now preparing to sue the company to recover our money.We've owned several homes in Florida, both used and new, and this is the worst one we've ever owned. America's Home Place has a quote on Linked In that says "Following the Principles Over Profit philosophy of other successful business leaders, Mr. Conner believed that if you provided customers a quality built home, at a better price, and treated customers with respect always following good, honest principles, our business would be successful."We've found that to be false. We urge potential home buyers to avoid America's Home Place. Our home's problems are documented at www.americashomeplace.info

built with blairsville ahp and it was a night mare throughout the construction phase. walls out of plumb, these guys use very low quality materials, anytime i had to talk with the General Manager Glen Wagoner, he was always rude and cussed alot. homes are too costly for the quality you receive. dont be fooled by this large company. stay away from these folks

roofing AH installed has 30yr shingles and I've got leaks in the roof and the staples they used to install the roof are backing out and pushing up through the overlapping shingle. The drywall work looks like a beginner installed it.

Back to the roof. I had a company come give me an estimate on the roof and they said it's the worst they've ever seen and they couldn't believe it is only 3yrs old. The cost of the new roof is $14000 for the 3yr old roof!

The materials used during construction, such as caulking, has already cracked and deteriorated to the point it needs scraping and replaced.

I contacted the original homeowner and he gave me their story about how bad AH was to deal with. I would never have purchased this house except for the fact it was reduced price because of foreclosure. I'm in the Carroll County, GA area.

Today, September 26th was the big grand opening for America's Home Place in Huntsville, AL. I have visited this location on 2 other occasions. They advertised drawings for prizes such as discounts and upgrades of $20, 000, Plasma TV, Gas cards, Lowe's and Home Depot gift cards. Needless to say, the only thing they did was give the TV away. So you say, what is my problem? Well, after waiting 2.5 hours, the drawing was only for those people that signed an agreement to purchase a home from America's Home Place. This was not advertised in the email they sent me or the post card they mailed me. How misleading can you be. This was a total joke of a grand opening. Needless to say, after my experience today, I would NOT purchase a home from a company that misleads people just to get them to an opening. This should be a crime. My only justice is the dollars I planned on spending will be spent with another builder. ALL, beware of those that deceive.

walls not squared, paint, roof leaks, not on grade, nail holes from nail gun are into wood so far paint just puddles in holes. so many complaints cannot even name at this time.
water coming thru light fixture in bathtub from upstairs bath.84bf5

This company takes the term "shoddy builder" to another level. We had a home built by them back in 1999 in south Alabama (they no longer have a office in Alabama). From the start, there was one problem after another. I was out of pocket several thousand dollars for things that are usually included in the constrcution costs by other builders. The construction quality of the home is shoddy ... very shoddy. From day one we had warped walls, crooked baseboards, poorly installed vinyl siding (it's crooked), nails backing out of the ceiling, creaking floors - and much more. Some of my warranty issues were never resolved. They were slow about fixing the few items that they did fix ; it was like they were delaying as long as they could so that the warranty would expire. They charge rediculous prices for add ons ... like 10K for a driveway ; 10K for a skimpy back porch. If you're looking for a home builder, STAY AWAY from these people. I truly regret doing busness with them. And since I signed the papers (which I was pushed/rushed into before construction was complete), I'm now stuck in a piece of c%#p of a home with no legal recourse. This company should be forced out of business and forced to reimburse - or pay off the motgages of all of the cliets that they've wronged.

America's Home Place went past promise date by 4 months, went way over budget, and is extremely slow taking care of warranty issues now that we are in their shoddily built home. This has been a nightmare!

Run away from this builder!