I visited your Fordham/Cedar avenue location and was very offended by something that occurred. I arrived at...
I am complaining because I was not satisfied with my service. I had to stand up to get the managers attention (because our server was no where to be found after taking our order) to order another drink. When addressed to server of the poor service and gratuity added to check that was not earned the response attitude and total disregard from the server and the manager was totally unacceptable. I will never dine at that establishment again
1. Never received a glass of water that was requested.
2. Was not checked on once after order was taken.
3. Had to stand to get someones attention to get attended
4. Was brushed off by manager when complained about service.
5. Requested for gratuity to be adjusted and was told No it was rang up already.
Complaint Against : Server - Eva (I believe)
& Manager - Lazaro
My husband and I had family in town. So we decided to take his pregnant sister and her husband (4) to BBQ's for what we thought would be an great experience. Upon arrival to such restaurant. We were immediately seated but it took 32 minutes for a waiter to acknowledge our existence. When we were finally greeted by the waiter C.J our orders were taken. We sat patiently waiting for the arrival of our food while watching 6 other tables be seated. 2 of these tables had at least 6 people. After an hour we watched every single table that had been seated and greeted after us, receive their food. My husband then addressed the manager Mariano who told us the kitchen was backed up and that it takes awhile. The waiter C.J joined him in saying that cooking wings takes long. We were beyond irritated in that we had only ordered wings and fries and every table that placed their order after ours had wings. No one was apologetic but rather nasty to us as if we were wrong to complain. No one should ever have to experience being seated for more than an hour and a half without food. This experience was a complete disaster. We were not only treated poorly but the manager was very disrespectful. My husband who is a police officer showed him his badge and told him that he needed to do a better job at dealing with customer service. He just threw us the bill for our drinks and demanded that we paid. No respect for our inconvenience. In addition to this disaster we witnessed a waitress take drinks off of tables and place them in a freezer instead of discarding the drinks. Definitely an embarrassing experience.
I recently placed a take out order, and was shocked and utterly disappointed at the sub-standard service I received. The employee, who totaled my order, did not greet me, nor did she show me any eye contact. At the very least she did not thank me for my business.
Her poor posture and complete disconnect was that of a person that could care less about her job or the dallas bbq brand. Clearly, she does not take her position seriously and should not be on the front line.
Her cold and sterile attitude has completely turned me away from doing any future business with any dallas bbq chain.