Dairy Queen review: ordered cake online and cake was not there!!!

Dairy Queen® Cake Order Confirmation - 1131873

Customer: Rebecca Henry
Customer Phone: [protected]
Date: 2019-04-01 17:37:18.963
Order #: 1131873

Thank you for placing an order for a Dairy Queen® cake! The store will contact you with any questions or concerns regarding the cake order. The store contact information is listed below.

DQ® locations contain many allergens and cross-contact can easily occur. Therefore, we cannot guarantee any item to be allergen free.

Store Address: DQ Grill & Chill Restaurant - 570 S Court St - Florence, AL
Special Directions:
Store Phone: 256-275-7340
Store Hours: M-S 10am-10pm
Payment Process: Place your order online and then pay for the cake when you pick it up
Cancellation Policy: Please cancel your cake order as soon as possible.

Pickup Date: Thursday, April 04, 2019
Pickup Time: 3:45 PM
Total Amount: 30.30

My daughter was very upset and disappointed!
This was very unprofessional!