The complaint has been investigated and
resolved to the customer's satisfactionResolved Dairy Queen — food is low quality + orders are wrong.
resolved to the customer's satisfaction
We went in on 04/10/2010 at Register 1 at 12:02 PM.
Last week we ordered food and got the wrong order to go, for some reason we got another customer's order and then when they gave us our order they forgot 2 things and we had to wait a very long time to get them finally, making the ice creams we had melt and it was all a big mess.
We decided to give them another try because the Dairy Queen's in our old hometowns (Mt.Vernon, IN and Henderson, KY) were really good.
So we go back today, get another order to go. First off, they didn't put WHIP CREAM on my Moolatte!! I have never had to additionally ASK for whip cream, my Moolattes just came with them. Someone told me they were out of whip cream, but I think they lied because another customer came in and ordered a banana split and got whip cream on theirs!!? I am a quiet, nice person so I just didn't say anything. Out of whip cream at NOON on a SATURDAY? Yeah right. They just didn't want to remake it for some reason. :( The whip cream is my favorite part.
My husband ordered his burger plain and they slopped it with a bunch of crap. When he told them he wanted it plain, they seemed to have an attitude about it because this was our second complaint about our meal.
ALSO, they made our kids' sundaes first and let them sit there while they cooked my husband's meal and by the time we got everything the kids' sundaes were melted and nasty looking. :(
Extremely disappointed in this Dairy Queen and I WILL be spreading the word for people to not go there. So if the owner happens to see this, it would be great if you could offer me something to change my mind about this place, but you probably don't care which is why your employees suck at their job.
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