CVS
reviews and complaints

I am very disappointed and disgusted by the recent decisions made by corporate (So they said anyway) officials concerning the use of discount cards/goodRX coupons for prescription pain medications. Without any advance warning, upon the day I went in to refill my pain medicine, they dropped the bomb on me that they are no longer honoring the pharmcudical discount cards or goodRX discounts/coupons on all narcotic pain medicines. Like I said, no advance warning so I could prepare myself or search for other options...me being one of the millions who can't afford insurance, pays cash for doctor visits and medicines. I'm one of the millions who rely on and need these much needed discounts just to still barely afford my prescriptions. My cost for one of my meds with the goodRX rate was $142.00...without goodRX..over 340...my other med with goodRX. $165.00...without discount $390..

This is like 3x the cost I've been paying for these meds since my doctor has prescribed them to me.
I'M not on disability even though it's been recommended by the neurosurgeon many times due to the severity of my condition. I must keep working to support my family and pay my bills. I'm a single income. It's not easy keeping up. But I keep working instead of giving up. But also to do that and tolerate the pain I endure and worsen by doing so, it's vital I continue my pain regimen or I literally can't walk, let alone be on my feet all day operating a business that has failed me too by not making insurance an option for me.
The pharmacist has no explanation for their actions, no one seems to have a reason why the drastic decision to cut the coupons, especially for UNINSURED PATIENTS. Their lack of compassion, or concern for the customers that are affected the most by this new policy is not only UNFAIR BUT IS INHUMANE.
It's hard enough and costly enough just to get in to see a doctor with such limited funds, then to get the care and treatment you need is another battle...so to top it off, now the pharmacy is contributing to my woes but making it now impossible to even get the medications I need to be able to perform my day to day tasks and routine. I don't understand why and they can't seem to tell me either.
I'M sure they charge full price to private and government insurances, and with the high cost of prescriptions, I very seriously doubt they are hurting for money.
But I can tell ya, I sure am. And what they have done has just made it worse.

I called the pharmacist to ask about a recall on a medication and she did not know anything. She was really rude and no help. How can you have a job and not know how to assist a customer. Pharmacy is a place of urgency and you suppose to know about medicine thats why you have the job I'm so upset because it is a life and death situation and should be tend to as Soon as possible.

Numerous occasions I have had problems with the pharmacy. I take the medication Provigil for my narcolepsy and on more than one occasion the dosage has been entered in incorrectly which leads me to my first complaint. I use to have Bluecross Blueshield of Mississippi insurance and my physician wrote a letter for prior authorization to increase my 30 day supply of Provigil to 60 day supply in which Bluecross approved. I took a new prescription to CVS and when I picked the prescription up I only received 30 pills for approximately $100. I asked why was I receiving only 30 and the manager said the quantity was entered in incorrectly and that now Bluecross would only approve 30 pills every two weeks. When I returned back in two weeks to get the other 30 pills I had to pay another approximately $100. This continued for about a year and was thankfully caught by my insurance and I was asked why I was getting my medication filled every two weeks and was I paying two copays? When I reached out to the pharmacy manager I was told it was Bluecross' fault and they were not able to refund my money. I didn't get any help! My insurance handled the situation and I got approximately $1000 in reimbursement that I was paying to CVS!

Today 4/11/17 my physicians office called me confirming they faxed CVS my prescription for refill however when I called CVS they stated they didn't have it. I had to then call my physicians office back and even thought the nurse had confirmation she sent the faxed order and it was received she faxed again and my medication was filled.

I have given my local CVS numerous opportunities by calling the pharmacy manager telling him of my issues and as of today nothing has improved. As soon as I have my doctors appointment in May I will be changing pharmacies and so will my husband.

i broke my ankle a month ago and spent an hour yesterday, sunday april 9th, signing up for cvs drive thru service so i could avoid getting out of the car and called the cvs store where i purchased the items only to find out they never got my order. i gave all the info asked for including how i was going to pay. i am a frequent cvs customer. i ended up having my son go in to that cvs store and purchase items for me. He didnt get the items on sale that i wanted, but i will just have to accept that . i went to 470 west main st, patchogue ny 11772.store number 5066. please let me know if this store does drive thru service and what i possibly did wrong and why my order didnt process. my extra care card ends in 7049. thank you. susan mahon
356 clubhouse dr
patchogue, ny 11772
[protected]

We have been using the CVS pharmacy #3032 on 4961 Monticello Blvd., Richmond Hts., OH 44143 for many years. We did not have any serious problems with it till the last few months.
On 10/23/2016 my husband picked up his Cilostazol prescription 3-months supply (180ct.). After first week of December he asked me to order a refill even though it was only 1.5 months since his last order. He had only very few tablets left. We could not understand what happened and why he was off of almost a half of his supply. He was out of his prescription for almost a month till we could order a refill in the beginning of January.
On 2/4/2017 I picked up my husband’s Lovastatin prescription 3-months supply (90ct.). And again in the middle of March he needed a refill. I worried that my husband might getting memory problems, but he is fine with everything else and he was telling me that it was not his fault. I also worried that he needs to stay for over a month without his prescription.
So I asked him to count the number of tablets every time we get his prescriptions refilled. On 4/1/2017 we picked up 2 his prescriptions 3-months supplies. When he counted (and I verified after him), we found out that a bottle of Cilostazol that was supposed to have 180 tablets had only 100. Almost a half of them were missing. I called the pharmacy and they apologized and told I could pick up missing 80 tablets. It was the 3-d time since October that he got his refills a little over a half of what he was supposed to get!
I was relieved it was not a problem with my husband memory, but 2 times he was out of his prescriptions for over a month. He is still without Lovastatin since we picked up his refill on 2/4.
I can’t understand this kind of negligence in the pharmacy! People could die because of that!

I went to the cvs pharmacy at 1755 columbia road in washington dc last week and was given the wrong antibiotic. I was not informed about the mixup until 5 days later. This is incredible dangerous and scary, as it could have made me very ill. The wrong medicine was given to me on march 31- they gave me someone else's cipro instead of the prescription cough medicine I needed. I was barely given an apology when they called me back and was told "sorry, we were rushing". This is in no way acceptable and is very very dangerous. Will not trust this cvs again.

In two different time the managers in charge have denied the use of a cvs circulars or coupons produced after the used of my club card. The last time, the manager claimed that the coupon I intended to use was not valid because I did not own a CVS club card. I have been a member for almost 10 years. The particular location practices are to be desired for.

Please take a look into their created local policy.

Thanks.

Tuesday April 4th 8:30 pm, shopping in CVS store for Whiskey, baby pedilite, and juice.
My friend and I approach the counter and I place the liquor and juice on the counter.
My friend places the baby pedilite on the counter, and I ask her does she have a CVS card.
She does, and proceeds to get it out.
I take out my wallet and search for my ID.
As I'm getting mine the cashier/manager (Stanley Madrid) states: "since your together I'll need to see her ID too!"
We laughed, because we thought he was joking!
He then says, : "No, I'm serious!"
I said: "why does she have too have a ID I'm the one who is buying it!"
I place my Driver's license on the counter.
He says: "well your here together, so she needs to show me or I can't sell you the liquor!"
I then realize he must be a little special...So I explain:
"I put it on the counter, she is only letting me use her CVS card."
"When did they start carding your whole shopping party?"
He says: " It's because we just got cited, reported..." "So who's ever buying liquor if someone is with you they have to show you their ID too or we can't sell it to you!"
I say: "so if there is a kids with me or old lady they would show it too!?" "Duh?!"
So he just addimetly keeps repeating we need to see her ID!"
My 51 year old friend Tamara then says: "well how bout I just leave...And she walks out, but whispers to me: "I'll be back I'm going to get a bag, we forgot one!"
So I turn back to him and say, okay she gone so now what's the problem?
Now mine you; the line is 7/8 deeps now, and finally another cashier now comes up to other register.
I'm starting to become irritated.
He then says: "Well, I still can't!"
I state: "So do I have to leave the store come back in and stand in line again?!"
This genius tells me, "no I still couldn't!"
I look at him and ask, can I please have your name!?"
He then says: "sure, I'm the manager!"
Stanley...
I say: "well now I know why your store was cited, if CVS is hiring managers like you who lack COMMON sense, then this is we're the problem lies!"
Of courses he replies kindly with a "well if that is your opinion, okay!"
I say: "I'm not leaving!"
He places the liquor under the counter and proceeds to say he will only ring up the other items.
By now my friend returns with a bag, and ask:" is he still going on?"
I explain to her he is, and that he is their example of management.
He points to the sign above and says: "see we say we card EVERYONE!"
I say: "look I know you may be a little slow and I do not hold that against you, but the sign does not imply all in the party!"
I reminded him, that if I was shopping with a minor, the minor wouldn't be purchasing the liquor... I have 4 grandkids, and if they were with me I wouldn't be able to purchase liqour?"
Of course he looks flush and has no say, my friend then pulls out her ID, and says: "this is ridiculous!"
I ask what's his last name, and can he writes it down!"
I leave shaking my head telling him, "he needs to go receive more training!"

CVS Caremark tried this prescription scam on me. I originally had a 90 day prescription at my local pharmacy and they said I had to have 30 day to get insurance to cover it. So I went back to my doctor at MY cost to move it to 30 days. Now yesterday I tried to get my prescription and I was told Medica is not covering it. I called some BS 800 number and was told I would need to go to 90 days prescription coverage and got to only CVS to get my prescription covered. I erupted and he finally told me there was an opt-out option to continue using my pharmacy. Advised me I could save $1 every 90 days but I would AGAIN need to go to my doctor to have him move my prescription to CVS AT MY COST. He didn't grasp the concept that saving $4 a year is not saving money when I need to pay the doctor again. it took TWO calls to CVS Care get them to finally cover my prescription without changing to their CVS pharmacies.

I was in a CVS store last night located off of Rolater and Preston Rd. While I was walking up to the checkout counter I begin to hear this lady yelling out at another employee that she had a customer waiting to checkout when she herself was standing right there in front of me. She was yelling that she had to throw out trash and didn't have the time to check me out. I wasn't bothered much by her ignoring me but the way she was yelling at and speaking to this girl was horrible. I seriously felt bad for this employee... She was being disrespected right in front of customers and the sadden look on her face really made me feel for her. This young girl held her composure and walked up greeting me with a smile and checked me out. As she was checking me out she was continuously apologizing for her managers rudeness. Although I appreciated the apology it wasn't her job to apologize to me. The manager should never conduct herself in that kind of way. I hope something is done and that this manager apologizes to her employee.

Hi Friday night on March 31 at 9:10pm I went into the 24 hour CVS on washington st in weymouth, MA. And bought a greendot moneypak card and had "Stefanie" the front counter sales associate ring it up and put $400.00 on it for me. I told her at the time that I wanted it to put money on my paypal debit card to use for a deposit on a hotel room. She rang it through and said that I just needed to go online when I got home and put in my information.I not expecting any problems was fine with this and went home and entered all my information. When I was done a text was sent to me by the prepaid card company saying that I had to have the sales agent at register scan a barcode that was sent to my phone. So at aprox. 10pm I had to go back and show her "Stefanie" what it said to do. Well not only did I have to wait for Stefanie while she was in the backroom and I stood there for aprox. 20 minutes but when she did come to help me she was clueless even though it explained to her right on the text message that she just had to scan the barcode and verify she collected $400.00 from me. Well she scanned the barcode but she would not hit the button to verify she collected the money because she told me that it should have already been verified when she originaly collected it once I bought the card and she didn't feel she should have to verify again that she collected it. The prepaid card said on it no refunds but I never expected to run across this problem. She had my money in her register ($400.00)and sold me a prepaid card that was another $5.95 that was as good as garbage at this point. It was unusable because she messed up and made mistakes. She would not refund me my $400.00 even though it was undeniably her mistake and she would not admit that she even made a mistake nor would she even apologize for it! I stood there for over an hour with her going back and fourth on what to do and she basicly told me that it was my problem and I would have to call the company to get a refund or fix the problem! Well on top of the aggrivation of all this waisted time getting nowhere. I did not have another $400.00 to put down on a hotel room so our plan to stay on Nantucket island had to be canceled. Now we have to wait weeks to get our money credited from this company and we still cannot even get our cash owed back they are only giving us a credit for the $400.00. We lost the $5.95 we paid for the card and another $3.95 because we could not use it for paypal in the first place when "Stefanie said that we could and shes the one who picked the card and said this one will work! I am sorry and I truly hate complaining being a person myself who has worked in customer relations and sales my entire life but this was just one big mess that could have been prevented and even made up for if I had at the very least just got a "I'm sorry"from her but instead she huffed and puffed off back into the back of the store and just left us standing there!

On March 29th a cvs pharmacy employee posting on facebook about a customer having an ADHD prescription filled for her son. The employee did not name the customer but did entail info such as she has other children on the medication as well. My children both have ADD and now after using cvs for our prescription needs for many years i will never use them again! When we as customers have our medicine filled we do not want to have to deal with her liberal judgement. The employees name is Heather Fender Potter.

I have been buying this product for over ten years and love the taste and how well it works. I always buy an extra one to have as a back up so this container is labelled lot 32224 with experation date of 12/17. Knew something was wrong since color was darker than it usually is. the taste is bitter with no orange taste.It doesnt dissolve well in water like it usually does. It left me very gassy and had some stomach pain that went away as gas resolved itself. I dont have the receipt and have used the product a few times so I cant bring it back to store.Store is located in Salem Ma. Could you please check out if you have had other complaints on this product. I would like a new container of this if its possible. I love this product and hope you have not changed the formula. Thank you for your help. Matt

Was told my prescription would take two days for an approval. Waited three days and No one called me back I had to call to validate if it was filled, all the sudden I get a call a couple hours later they tell me that some new girl "misfiled " my prescription and now they can't finish the process without a "hard copy. " it was E-Filed by my DR. Whats ridiculous is my insurance processed and approved it. CVS just can't give it to me without a second e file prescription REwritten by my doctor . I have to wait an extra two days because my doctor is not open till Monday. So about an entire week waiting on needed medication because of improper training . It was eFiled on TUESDAY ... they said they will continue "looking " for it but my best bet would be to wait till Monday . The pharmacy said they would cover my 3 dollar co pay ... I just think it's a big inconvenience and medical negligence on their behalf and now my personal information is floating around somewhere at cvs or thrown in the trash . The woman I spoke to was nice and all but Highly dissatisfied with this locations lack of professionalism . Your better off at another location or an entire different entity such as walmart or target .

I have already switched pharmacies with half my prescriptions. Ecause of this. Four days in a row I get a text message that I have a prescription which in essence I don't. Each day they repeat the message so I call. The wait time is ludicrous. Once today it was fourteen minutes, then thirteen minutes. They initially answer and then one is put on hold again. They never subsequently pick up. This must amuse the incompetent people who answer and say one call is ahead. This is why people I have spoken with do not go to the pharmacy on Florence in Downey CA. It is a joke.

Today my wife went to CVS in Wallingford CT. The women who checks people in at the pharmacy was quite rude from the beginning of the interaction. She was continually short with my wife and was highly condescending. My wife explained that we do not have a copay since we have 2 insurances. After arguing with her about her insurance cards she said she would look into it. After looking Through her file my wife was told that this medicine was only being processed through one insurance despite seeing in the computer there were 2 and that we owed a copay. After repeatedly saying she was short on time, my wife had to leave. At which point she said she would pay the copay and leave. Then the lady instructed her to go to the back of the line where she could wait to check out. When I returned to get her medicine, I waited for about a half hour before being helped by the same women who apparently missed customer service class. She continued to make excuses for her behavior and repeatedly said they were short staffed. This is not my or my wifes problem, nor should it be made to be. I paid the copay which I don't believe we should have owed since last month we got the same prescription and it had no copay and with her insurance and mine as the secondary we don't have one. I would appreciate if you reprimanded this employee and emphasized the importance of customer care especially since this is a service based industry and you are dealing with people who are not in the optimum frame of mind. Quite frankly I will reconsider doing business with this CVS based on this poor experience. Also when I was in line there were 3 other customers with the same complaints. Nicholas Ranalli [protected]

I am extremely upset by the circumstances from my CVS. The assistant manager is extremely rude & disrespectful and I have never in over 20+ years had somebody treat me as he has. I just had Foot surgery, going in for open back surgery & neck surgery due to a school bus going through a stop sign & crushing me in my truck. I in 2 months dropped off my medications & as ok file took as I was explained to by surgeon & today I took my third month supply in to drop off. He told me he will not fill my script he "Doesn't feel comfortable doing so". Well I don't feel comfortable due to the exxruciating pain I'm delt with daily & if my insurance approves he has no rights. Now I can't get it filled because all other CVS's & Publix are out of my meds so I'm left to suffer while he has in stock. His job is to see I'm not abusing my meds & taking as directed & that's why my insurance allows it to go through so his feelings because of 2 months of me getting meds is ridiculous. I'm flabbergasted that this man can make these decisions & leave people like me suffering. Something needs to change. The lady yesterday said I could bring in & get filled & he denies me. I'm so livid they are allowed to treat people this way.

I went to the CVS pharmacy to have a prescription filled and to transfer all of my scripts to that pharmacy since I had recently moved into the area. I was met by the pharmacist that pulled my information up on the computer system. I told him that I would like to transfer my prescriptions and have one filled at that time. He told me he would refill my prescription the one I needed then, and that I could call in the others as needed to refill them.
I don't believe that this was necessary. Why did I need to call them in when all he had to do was transfer them and put them on auto refill and CVS would call or text me when they were ready. This is the service that I had received at my previous CVS and I do not understand why I received such lousy customer service. When my prescription was ready I was checking out and I mentioned to the young lady at the pharmacy checking me out that I did not understand why my prescription could not be transferred and placed on auto refill. She pulled a sticker from my paper work and told me she would do it. Four days later I needed to refill a script and I called the new pharmacy on the automated line to find that I was not in their system
so since I needed it immediately I called my old CVS and had to order through them and drive 40 minutes across town to get it. This was ridiculous!
I waited on hold for many minutes to speak to a live person but finally gave up and hung up. Since he never transferred my scripts I had to go back to my old pharmacy to get my script. This is the service that you advertise to provide. Why was I treated so poorly by this pharmacist and his technician?

You have an employee working in your Mineola TX store that is a known meth user and a thief. ... I don't see how she was hired but obviously your businesses don't do urine analysis test... Maybe since she works around medicine she should be offered a random drug test and if im wrong I apologize but im not so the employees name is angie huff ... She is well known around Mineola to all the drug users and I don't think its a good idea to have someone who not only smokes meth but who shoots it up too is a good sales representative to serve not only people with children but also our elderly people of the community...

I went into a location near me to purchase this product due to severe back pain I've been having. I applied multiple patches today and I started developing a painful rash and having sharp pain. I had used this product before and haven't had sympotoms like this before. I then proceeded to look over the packaging and noticed that the product was a year expired... I'm Going to the dermatologist to get it looked at to make sure it's nothing too serious. I'm very shocked to see that I was sold a product past its expiration date. I have my receipt and have kept the packaging. This is very unexceptable of a store known for selling pharmaceutical products. Thank you