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CVS Complaints Page 168 of 168

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12:00 am EST

CVS photo processing overcharging!

My wife bought a 'one-time use' CVS brand digital camera for our son just prior to this past Christmas holiday. The price was $19.95 plus 6% sales tax for a total of $21.20. The price did not include the cost of processing but the signs on the wall behind the photo counter indicated that the price was $.25 per print. The camera shot 25 pictures so the cost of processing should have been $6.25 plus 6% sales tax for a total of $6.63, give or take. When I picked up the pictures, I was told the price was $12.99 plus 6% sales tax - a total of $13.77! This was more than twice the advertised price! This price was posted nowhere on the camera package or on the sign age within the photo counter area. We paid a total of $34.97 for 25 prints (plus, according to the store, a 'free' photo CD). Just to drive home the point, that was $34.97 for 25 photo prints! To me, this represents a major ripoff for the unsuspecting who believe the prices posted on the walls behind the counter are the actual prices you pay. This was my last visit to CVS -EVER! And I will make sure I post this on every available website I can find and tell everyone I come within earshot of.

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Texas Resident
Whitehouse, US
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Oct 24, 2010 10:23 pm EDT

Our local CVS in Whitehouse, Texas, as all the others, advertise flu shots available - every day - there are signs on every aisle and in the store front windows claiming this. My husband called up there today to make sure because he wanted to get his shot. Finally you get the pharmacy and the pharmacist, who can just bare speak and understand English, told him, no they were not available today. They would be available on Tuesday. Then talked to the Store Manager. She said the same thing. Pharmacist did not know how much they were either. Got in the car and drove up there. Sure enough plastered in the front window "Flu shots available EVERY day". I found the manager and asked her if they were giving flu shots today. She said she didn't think so because there was no one working today to give them. That person would be available on Tuesday, but she would check for me. Came back and said no, not today. I said, "well your sign states they are available EVERY day. " She said I know, Corporate doesn't consider these little country stores." I said, "Well, then your sign is false advertising and should be taken down". Also found out they are $29.99 if you have no insurance. Wouldn't you think they would also advertise that? I am so frustrated with CVS. There is always a problem with them and I will never use their pharmacy again. The last time I did, I called in my refill three days in advance. When I drove up there to pick it up - IT WASN'T READY! Can you believe it?
They should not be allowed to advertise flu shots available every day.

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cvsmegan
Eaton Park, US
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Mar 02, 2010 2:19 am EST

I cannot believe people are this stupid. I actually work for cvs, I am a manager, photo associate, and cashier. I get these complaints daily, and the only customers who leave still mad, are the ones who are too hard headed to listen. The part about them having to pay a butt load for a OTU digital camera, well they have no idea the distance we go for them, just to get those pictures off of that camera. And then if they complain about the price, we explain what the charges are. IF they still don't get it, then we just simply say "okay, well I apologize it wasn't what you were expecting, but these are our marked prices. The prices you saw were for this product, and as you can see, you didn't get this one. I can give you a slight discount for your troubles, and I'll make a note of it on your account." and if they aren't satisfied with that, then simply send them on their way. If it was important enough, than they will take the discount. Our corporate stores shame us for sending some people away. But I would rather stay level headed and smiling, and still helpful, than be insulted, lose my temper, and embarrass myself as well as the customer in front of others. You can only do so much for people before you need to walk away.

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JLMC
US
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Jan 24, 2010 12:48 pm EST

You were not over charged. The sign behind the counter for 25 cents is for digital prints from digital cameras, yes. However, you bought a OTU (one time use) camera which is processed through the pure digital machine and is completely different. Its your own fault you paid $20.00 for that disposable camera. Go out and buy a digital camera for $100.00 that you can keep using and then you can pay 25 cents a picture, until then read the sign correctly and check with the photo lab technician before you assume anything.

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you're an idiot
afafagf, US
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Oct 19, 2009 7:25 pm EDT

How about you idiots ask before you presume all these ridiculous claims? People are so "selective" as to what they "believe" should be the correct price. You paid to process a camera, not make reprints from a digital kiosk with a REUSABLE digital camera (that's the 25 cents). One requires labor from the staff (like film), the other doesn't. They are completely different services.

Because of people like you, everyone must put 50, 000 line disclaimers on everything or idiotic hazard signs you see on failblog.org. Try informing yourself next time instead of agreeing to whatever feels right to you.

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Mtm6042
US
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Oct 12, 2009 11:16 am EDT

Ok first of all the sign behind the counter that says 25 cents each is for digital prints that are printed from YOUR own digital cameras card on the kodak picture machine in one hour they are 29 cents if you want them instantly however if you get one of those one time use digital cameras it is a completely different story because the time it takes to hook it up to a special machine made just for those cameras the only way I know all of this mess is because I work for cvs and people really need to calm down before they jump to all of these conclusions

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TOM
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Jun 13, 2008 12:26 pm EDT

u didn't read the fine prints that its for film not digital. people make the fool out of themself by jumping to conclusion. thats why we don't give a S$#% what u think cause we deal with it everyday. customers always wrongs and thats the fact, get ur head out of ur ### for once. ur one buck isn't god give to us

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idiotsamazeme
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May 06, 2008 9:25 pm EDT

For the idiot with the passport complaint, there is no such thing as a 4X6 passport print. Could you imagine how stupid that would look? You would need a photo album to carry it around in. Passport pictures are 2inch and CVS is more than half the cost of having your picture done at the post office. There are guide lines that are programmed into the machine that they are printed on, so you crafting your own passport picture at home is not acceptable no matter where you shop. How about knowing what you are talking about before blasting complaints.

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Roxane Bell
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Apr 21, 2008 10:59 am EDT

I was at a dallas texas location at the corner of skillman and kingsley rd. I encountered Bernetha a manager on duty who was assisting me to get mp3 headphones. She was the most rudest unprofessional person I've encountered in retail. Her attitude was like she was doing me a favor. I will never shop there again.

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A Swisky
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Apr 20, 2008 12:13 pm EDT

I just got back from CVS. i did not complete my transaction and left with nothing. The 'people' they hire to be cashiers are idiots. The supervisors are barely any better. Nowadays, expecting any decent front line customer service is futile. People dont know how to listen and think. Supervisors are just too lazy to do the same.

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Bubba Yomple
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Dec 14, 2007 1:49 pm EST

You are just plain stupid. I have used those cam's at cvs. The prices are posted at the film counter. The posters on the wall are come ons for FILM developing. Digital cameras are not FILM cameras.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am very disappointed in the CVS ExtraCare card program. My fiancé and I are very regular customers, and both look forward to receiving the Customer Care coupons. However, I am very disappointed since I had filled 2 new prescriptions at our local CVS pharmacy totaling $55. I was expecting to receive a great coupon afterward, since I assumed that the...

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS ruined my film photo processing!

I gave them a roll of aps film to develope... the photo technician could not find the proper equipment to develop my roll. instead of calling me to tell me to pick it back up and take it somewhere else, for some reason known only to the heavens she opened up the film, unrolled it, and exposed it to light which is the number one thing anybody who remotely knows anything about aps film knows not to do. so she ruined my film/pictures for no reason... if she didn't know what to do she could have not just done anything, but instead she ruined my pictures. and I had nothing to pay for, so it's not like I could ask for a refund. they've lost my business for life.

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Nonde
US
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Aug 31, 2025 1:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Needed some witch hazel and had gift card $5. website said available and $5.77 but less than $5 with CVS card...got to store price over $7 and than had to pay $1.77 after CVS and gift cards applies. Walmart lists for less than $3..also had to go to 2 different registers to checkout due to gift card, A WASTE OF TIME AND false advertising

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Bhengot
San diego, US
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Jun 01, 2024 5:30 pm EDT

This cvs is slow and bad service. 1 Medicine been order sinced morning. Especially that medicine is emrgency! And u cant gt it ryt away to them!

But already nigth time still not ready!definetly not coming back again in this pharmacy!

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Kwesi Owusu
US
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May 06, 2024 9:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Date: 04/29/2024

Arrival time: 6:30pm

Left at 7:50pm

I just left this CVS waiting 2 hrs just to pickup 1 tynelol and a cream prescription. The workers there are so racist, no respect for customers forgetting that customers we pay them to fix their dirty long nails. So rude and stinking communication to customers is their job description.

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elfin
jupiter, US
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Mar 13, 2024 7:00 pm EDT

I keep getting phonecalls for c vs. when inquire about the nature of th call they hang up.

done is mulltiple times. i'm a heart patientb don't need the stress.

it's harassment

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s-simmons
Tuscaloosa, US
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Mar 04, 2024 6:55 am EST

Store number 3004. I never ever been turn down by a pharmacy because they have 49minute left in the shift and won’t fill a prescription. The worker stop focusing on going home and focus on customers then I think they rate would be better.That is unacceptable. 2/27/24

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Kate Tyminski
US
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Mar 02, 2024 9:24 am EST

I am not impressed with the new TV ads in SPANISH! This is the United States of America, and we speak English! Not Spanish! How dare you make your ads Spanish when the Spanish population is so little. The majority buy far are English speaking Americans.

Change your ad, we will not shop in your stores if this continues. It is a real turn off!

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joe brandel
Saginaw, US
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Jan 15, 2024 2:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

clerk said he was too busy to help me, said he knows nothing about

what CVS dos or doesn't do.

This happened @ 3.00 pm on1/2/24

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Privatealways
Paramus, US
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Jan 14, 2024 10:34 pm EST

They are very bad. They should close down. Moving out of there to Rite aid. The whole pharma industry knows CVS DOES NOT PICK UP THEIR PHONE. shame on you!

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Don Franco
WINTER GARDEN, US
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Dec 25, 2023 12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

RE: Store 1820, Winter Garden, FL 34787

My physician's office E Mailed a prescription for BD Pen Needles.

It has been an exceedingly long wait and CVS cannot fulfilla Rx.

I had to go and purchase replacements at Walmarts.

Is there a physical problems in obtaining pen needles.?

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Fred lorenger
Wixom, US
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Dec 11, 2023 11:40 am EST

Response time to answer phone over twelve minutes two different times. Wholly unacceptable! Novi Michigan beck road store. 11:05am

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