The complaint has been investigated and
resolved to the customer's satisfactionResolved CVS Pharmacy — nasty pharmacist
resolved to the customer's satisfaction
I have been a loyal customer with CVS for many years. My wife and I have all our prescriptions filled in Store #6049, located in Staten Island NY. I have been filling a lot of medication in this store.
Recently I have had a problem with a pharmacist. The problem started a month ago, me and my wife went on vacation to Pocono, PA. My wife forgot to fill her January prescription for her birth control which she had 5 refills, so we went to the closest CVS to fill it. The pharmacist told us that she can’t use her insurance with this refill, because it is outside of NYC and she had Medicare. So we paid out of pocket with no disagreement. This month when I called the CVS pharmacy to order my wife’s refill the pharmacist told me that her medication has been transferred to another store. I told them we’ve done no such thing. I explain to the pharmacist what happened last month and she told me that I transferred. I explained to her we needed one refill last month from the Pocono CVS. She didn’t want to listen to me and started to be rude to me. So, I asked her to please transfer the prescription back to this store, which I hadn’t done in the first place. She told me we can’t, because it can’t be done. I asked her why, but she kept being very nasty with me. I asked for her name so I can call the doctor, and have them call her, so we can call in the script. SHE REFUSED TO GIVE ME HER NAME and told me the doctor can call in to talk to “some other pharmacist” for that information but clearly “she” did not want to help us. I have been very angry and upset in this matter. I have never had a customer service representative be unwilling to give me his or her name, especially when asked.
Later today my wife and I decided to close out our accounts with CVS and we will transfer all our medication to Walgreens. We decided that we do not want to do anymore business with store until we get an apology from the pharmacist or the store.
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