Culver's

My daughter was an employee of Culver’s. She was fired for calling in one time. The time that she did call in the manager wanted her to take a picture of the reason why she was calling in. I am a manager and I work in the service industry. This was uncalled for and Appropriate. I know the laws. She should never been fired. I’m sure she was taken advantage of by a manipulative manager. Who also cues her of asking other associates for vapes? Also a supervisor who was 16 years old followed her into the bathroom while she was cleaning it. And this supervisor patted her down. Nobody is allowed to touch any employee not even a manager. Under any circumstances. I want this situation looked into. As well as the manager also told my daughter that she would not get paid for any orientation that she went through. I know as a manager that you do get paid for orientation. She also did not clock in because nobody showed her where to clock in for the first two or three days that she worked. So she lost hours. If I do not hear back from someone I will be calling you. My name is Chrissy This is the council bluffs Iowa culvers that I’m speaking of. Please look into this.? My daughter is distraught over this and is going to therapy. She’s 14 years old and she was treated Unfairly! I will take alternative measures if I have to. As a mother I don’t want to see my 14-year-old daughter treated in any kind of inappropriate manner. Or taken advantage of.?

I have 2 sons ages 15 & 16 that were/are employed at the Culver’s in St. John In. For about a month and a half maybe two months they were not given any hours at all.

I will say that our sons did not reach out in the beginning to management to find out why they were not scheduling them.

This is their first job and they do have to take their job seriously. I know they did have other employees take several shifts of theirs. As I don’t blame management for being upset with them if they had other people take their shifts.

When they did send a text message because that is how they were told they need to communicate the manager did not respond back to them.

However they had several employeees who work there have been told by Management That they were fired even know they were never officially fired they were just not being put on the schedule.

Our sons on August 28 2022 went in twice to talk to management about why they have not been scheduled.

The first time they were told those managers were not there.

When they went back the owner JP made our sons sit there for two hours because she refused to talk to them. She also told the other employees that they are not allowed to talk to them and to ignore them.

She was disrespectful she walked away from them she refused to answer their question so our 16-year-old quit and our 15-year-old still has not officially been fired yet. This is not the first time our sons have tried talking to her and she has walked away from them.

If our sons were not working to their potential then they should have been fired they should not have been strung along and been treated the way they were treated it is unprofessional to make two teenage children wait for two hours to speak to Management.

Also other employees told our son that she said they are not allowed to step foot into that place again it is a public restaurant if they want to come in and order food they can do that there is not a law against them ordering food in a public restaurant. However we will never step foot in that restaurant again to order food and we will make sure that we tell everybody we know how rude and unprofessional they are there.

The management and the owner are extremely unprofessional. I am very disappointed of how the adults in this situation have behaved they have no business being a manager.

Sincerely

KT

Haven’t ate literally nothing all day. Been busy working. I come to Culvers, literally hungry & then I wait 30 mins for my food (understandable), finally get my food, start eating & I see this. All they gave me was a refund. Health department should be visiting this Culvers. & these little [censored] kids that work need to be trained better on sanitation, etc. i Literally feel so gross. I have been throwing up since. I go in to get a refund & the managers shorts me $5, I paid $25… why are you giving me $20. Finally I get what I paid. Why this much of a hassle… to be compensated. Good job Culvers!

& then Culvers deleted my review!

We have been regular customers at culvers for many years in Racine Wisconsin.

Ever since the new culvers has opened on Douglas Av we started using the drive through instead of eating in as we live close by.

There have always been some issues with getting the order correct but never enough to complain.

tonight is the exception. The drive up was very busy so I went in to the counter to order. When m order was brought to me, I checked it and found major problems. No smoothie was in the order. that was corrected. I neglected to check the contents of all the bags in the large bag and went to the car with the order and then checked. I did have a coupon for m wife's birthday of a scoop with topping which was not in any of the bags. I then noticed it was written up as a child scoop. I went back in and got that. I think it was pretty skimpy, feel it should have been a full scoop. My original order was for a basket and they wrote it up as a dinner which cost more and I had asked for a military discount and got the senior discount.

The counter was very crowded with a least six employees and or trainees and when I placed m order I had to repeat several times each item, Very poorly trained employees I was treated with very little respect and was told if I didn't like the service I didn't have to come back. So I will not ever go back to culvers after being a loyal customer for six years and I have mentioned this to others on my block an they agree not to go back to culvers either.

So this is good bye and good riddance to a once good business in our area.

I go to drive through at Culver’s every Sunday. Despite politely asking for ketchup for my fries, I never get it, and I have to ask the runner to go back and get some for me. This happens every Sunday. I have decided there are three absolutes in life: Death, taxes, and the absence of ketchup with my fries at Culver’s. You guys are the only drive through that consistently has this problem I have complained many times but no fix has ever been applied. Help.

Went to Culver’s for dinner tonight. Ordered two full adult meals and two kids meals through the drive through, got home only to realize neither of the fries for the adult meals were in the bag. Called the restaurant, girl said come back tell drive through I need the two fries they forgot. Bam! I go do that get home eat most of my fries and realize their is a big black hair in the bottom of my almost gone fries. I am beyond pissed kings hwy location sucks and the young [censored] kids working their are immature. How they beat me getting mad about 40$ I spent on dinner. This location needs better management for sure. One pissed customer

Store number 799 on 08/14/2022 both orders of pretzel bites were burnt. I ordered at 5:18 pm a curbside order transaction 441990. I love Culvers and order from there a lot. This is the first time I have had a bad order. Please credit me a replacement. I don't know what else is needed, why would you make filing a complaint about a burnt food item so difficult? It should not be this hard to look at and give a credit.

If you can read this receipt good luck the ink skipped.

On Friday August 12 at 1:15 PM my wife and I ordered a meal, we were excited, we don't eat out much.And we were hungry, well 30 minutes later we realized, people who had sat down after us,had not only had their meals but were finished and leaving. So we ask someone to check on our meals. Guess what the kitchen said they didn't have an order number 86 . We , handed our number card to the cashier, stated we never got our meals, and walked out. You know what I was still hungry but felt enlightened. I could have had family from out of town, and spent a lot of money on this same situation. Wow, I learned my lesson. NEVER AGAIN !

Went to Culvers in Plant City, Florida today. First complaint and I didn'[t even say anything to them but my husband ordered fish and I a burger, took over 20 minutes to arrive at our table. Was delievered to us by the MANAGER and she just dropped it on the table, I have gone to many Culvers I'm from Iillinois and we went to Culvers there and Wisconsin for years never have I gone when they deliver it to our table they have always asked if we needed anything else, this one to me seems just RUDE by not asking if we needed anything else. I noticed she did that to every table not just us. I'm not use to that going to Culvers ever before. Don't think I will go back to Plant City Florida, going to go to Brandon which is a drive but at least they treat you well.

Yesterday lunch my husband and I both ordered small value meals. We received regular ones which we did not eat all of and paid extra. During COVID when only drive thru open for almost 2 years we began coming to Culver’s. First drive thru we asked if they had combo meal and they said yes. Every week for 2 years we order the value meal. When dining room opened we got a good look at the menu and saw that there were 2 sizes value meals. They had never ever told us. I’m on weight watchers and the portion size makes a diff.plus the extra money we paid all this time. So we are careful now to specify.

On 29 July, I placed an order online to Culver's located a 2 pc Chicken. t 7310 Dempster in Morton Grove. The order Number is [protected]. I ordered a ButterBurger with Cheese a Mushroom & Swiss, crinkle cuts fries small and medium plus Kids Meal with the small fries and a Chocolate Milk. Arriving I was directed to the cash register line where I waited. Once severed the person looked for my order that was in a big bag with other items. He checked my order with the receipt and said it was ok. I left and went to my daughter's home where she and my granddaughter were at waiting for the food I was bringing. She checked the bag and found that the Chocolate milk was missing. Since where I brought this meal was to far to go back my granddaughter had to make do.I think once you check the bag for correct contents one should realized that item or items might be missing.

I went through the drive thru to order my kids happy meal and order was wrong so we told the employee that our order was wrong so they brought us new burgers and the general manager brought it to us just to come with an attitude and the order was still wrong. He got mad and I told him I always come here an do order the same thing but this time it was wrong had cheese when I order no cheese in one and the works on 2 others and only had onion, ketchup and mustard. Then he called us bunch of Mexicans pinche putas get off my property!

So I called 911 to make a report and he kept insulting us telling that the police is not going to do anything to him. Then he called to tell the police we were dangerous with weapons and drugs but actually we are here waiting on the police with kids in the car and the family.

My contact phone # is [protected]

And I do have a video recorded incase you would like to see the unprofessional General Manager

On 7/11/22 I went through the drive thru and new construction work apparently had just been completed in the drive through area and there were no signs or cones out anywhere to for-warn customers that work had been done. There was already one vehicle that had run over the curb and was stuck on it. The gentleman that ran over the curb had already called a tow truck to get him out and offered to pull me out but I didn't have the money on me to do that. So the manager comes out to assist me and I immediately felt that there was more of a concern about getting the drive through back flowing, and me out of the way, that there was concern to if I was okay or had damages to my vehicle, due to their negligence of not having any cautionary signs or someone out to direct cars to avoid area. To sum it up, I feel that I'm due some sort of rectification to fix my vehicle and my lost wages for the day, as I had to physically take care of it myself. My vehicle has now suffered a bent tie rod, and a few other issues from this issue. I'm hoping we can settle this issue without me having to contact an attorney, because I was left out to dry and noone from your business has contacted me about this. You can reach me at [protected] or email at [protected]@gmail.com. Thank You for your concern in this matter. Gary Steiger

July 27th at about 8p.m. at the 5501 W. Fond du lac Ave location. I ordered a double deluxe burger, the manager took my order. I put my credit card in the machine and out in my pin. I did not get a printed receipt after I put my card in. What really concerned me was her using her phone and typing as I put in my pin. The receipt on my bag did not have my payment method on it. That concerned with with all the credit card theft that goes on.

On Saturday July 23rd, my Mother and Sister and I went to Culver's in Peru, Illinois around 530 p.m. We all ordered a sandwich and the Broccoli Cheese Soup. The soup color looked different than usual. We ate and all became sick after eating that soup, we should have known better by the color of the soup. But all 3 of us were throwing up and it had to have been that soup. I hope that corporate will check in with these restaurants who are serving "old" soup, and why it was discolored and made us sick. Thank you.

I ordered pretzel bites and custard (with lots of toppings). I am a vegetarian and what I received was bacon in my custard as well as several clearly missing toppings and chili fries instead of my pretzel bites...and then was refused refund multiple times when trying to contact the store. I was only offered coupons through the mail. I don't live near a Culver's, I was just passing through town visiting family and I explained that. They still refused to just refund me and save us all the trouble. It was a measly $20. That's nothing to them but that's something to me because I am not rich and I morally don't spend my money on meat. Even explained to them that I'm a disabled vet (and they stopped replying to my emails after) and had no way of getting back to the store (can't drive) because my friend had picked up the food for me and my grandfather, brought it to us, and left for the night. The mistakes were not noticed until they were gone and I wasn't gonna have them come back to drive all the way back to the restaurant for me. I assumed contacting online would be the better, less gas costly alternative. But Culver's doesn't care what I have to say. It's cool this is how they treat their vets.

My burger when served to me was burnt and dried out! I was asked by one of the workers going around asking how everything was. I told and showed her my burger. She said I didn’t have condiments on it. I told her that’s not a good excuse for being burnt. No apology, I told her I was just answering her question. I threw burger out after 2 bites. Worst burger and customer service I’ve had! Could have been easily resolved and had a happy customer, instead I will never go there again, many other places to spend my money.

We shop in Maryville,TN and every two weeks we have been to the new Culvers, and only once since January have we gotten our orders correct.

We always order the same thing. A single with cheese with Ketsup, only medium fry and a medium drink. for me a single with cheese with everything. and a medium drink. Repeatedly, either one of us gets the wrong toppings, or the wrong fries, and or a double burger rather then a single..

I do not know which location is worse , Kingston pike in Knoxville or this one for errors. We have repeatedly had to get reimbursed for a meal we did not request. today the young man, put down CB though I stated Cheddar cheese when in fact I just said Cheese. which means American. on the second order he gave me a double when I plainly stated single. The manager and co manager have both given us refunds...today was a full meal refund...I want a crisis free lunch, without drama..I do not want to be angry eating my meal or having a manager at my table...The young staff, is just not listening ...Today [protected] after noon. Joe was very nice, but I do not want him at our table I want what I ordered. When it came to my table I told the young lady, that is not what I requested please get me a single, she had the nerve to bring it back right in front of her GM. I took the Pattie off it, and put it aside, then put the bun back on..and said I want a single...do not bring this back to me again.

Culver’s 2305 SE Ankeny, IA. An extremely busy location but awful service and inside appearance. 30 minutes after ordering still hadn’t received food. Counter said its coming shortly. 15 minutes later returned to counter where they finally admitted they lost order. Restrooms and drink area was discussing with no one even cleaning tables. Finally got food but not what we ordered and were never compensated for the wait or even offered an apology. Discussing waist of $35

I recently visited the Culvers Restaurant in Decorah, Iowa. I ordered a Double Mushroom and Swiss sandwich. When the sandwich was brought to my table, I noticed it was only a single (and by the way the meat was only slightly larger than the size of a silver dollar and not much thicker). I took the sandwich back to the counter and the employee immediately threw it in the trash, (I didn't even have a chance to tell them that I would take that sandwich and they could refund me the difference). They told me they would prepare me a different sandwich. When the replacement sandwich was brought to my table I looked under the bun and saw two very small pieces of meat, so small they didn't even cover half of the bun. As for flavor, I couldn't even eat it.

In my opinion the quality of your product has gone way downhill.

My parents were in the food business for 40 years and they would have been embarrassed to send something like that out.