Crunch Fitness
Reviews and Complaints

I have been going to the Amherst Crunch facility for years. The staff have always been helpful changing the channel on the TV when requested. Going back after COVID re-opening, the manager has told his staff changing channels is no longer provided to customers. Lately when I use the bikes, the TVs above are on the TLC channel. Manager refuses to allow channels to be changed in spite of programming like 600lb Life, transsexual couple nursing babies, and underage unwed mothers. When I asked why TLC?, I was told I didn't have to watch. When I said it was hard to avoid watching, an argument ensued and I was kicked out. Today's programming included a 600lb woman bathing and using the toilet on three TVs in a direct line-of-sight of the bikes. I told the manager that the lady was taking a crap and was told not to use the kind of language with him. That was a bit much. He is otherwise very friendly to the customers so I don't know what' s going on but it needs to change.

Crunch fitness closed down in NYC in March due to COVID-19. Late march I went on their website to see how I could cancel my membership, it said, and I quote "Please contact your home gym directly for more information or contact us online." I contacted them via email March 23 asking what I needed to do to cancel. I never got a response and left NYC in April. Months later I get an email saying they'll be reopening soon and my membership will resume. I repeated my desire to cancel, referenced my email back in March. Again, no response. Then I get an email saying payment was declined and I need to update my payment information (I'd had a fraud alert and my bank had issued me a new card). THEN I finally get a response back from Crunch basically saying, "fine we'll cancel it, but since you have to cancel either in person (impossible due to covid restrictions) or in writing (which wasn't on their website, nor did they bother for many months to notify me about that until billing had already resumed), we are still charging you for a months membership. I AGAIN objected, citing the email chain starting in March, and pointing out their total lack of communication for months. I just got ANOTHER request for payment details. Giving me the silent treatment on how to cancel my membership...until billing resumes, then saying "oh sorry, we'll cancel for you, but you're still on the hook for another month" is not operating in good faith. Do the right thing and cancel my membership, stop trying to collect fees resulting from Crunch's poor customer service and communication, and let's hear no more from one another.

I already cancelled my membership on August 27 because they charged on August 17 two months of fees (45.18). They tall me I will get my refund of ($48.18 a few days later (I signed a cancellation paper), instead of thats they changed me again $22.59. Please I need help to deal with this guys because I am 70 years old senior and at high risk. Tomorrow I will go to the brampton north local in 630 peter robertson blvd. L6r 1t4 and dixie. My name is Nelly Rado

I had signed up for Personal training at Crunch Fitness for $180 for 4 sessions every other week and was paying $360 every month. The trainer never scheduled training sessions on time and I had 10 pending sessions before Covid-19 hit in March 2020.

When the gym was reopened in May, I attempted to cancel my personal training contract but my memebsership was frozen instead. Trainer was always busy and never scheduled pending sessions with me but my account was still charged for the training sessions that I never availed. I am exteremly disappointmed with the service provided and I would like to get a refund of all my pending training sessions.

Club # 5986 Agreement #: [protected]

Recently, there have been several pieces of equipment that have been out of order for weeks at a time. There are 8 stair climbers and 5 have been out of order for about a month. There are 2 water machines and 1 one has been out of order for weeks. Typically this wouldn't bother me, but the time that has passed with so many things out of order is frustrating to see especially a monthly fee. It doesn't seem like there's much initiative to get these items fixed either.

I have brought my child to the daycare maybe 4 times now and almost each time I've come to get him there is something that has happened. First time he was playing and they weren't watching him and he fell and hit his head please keep in my my son was just at maybe 10months old at the time and head a huge red mark in his forehead. then the second time he had a nickel in his mouth because they were not watching him again When my husband picked him up, this happened around the same age then the last time which just happened I walked in to grab my son, no one acknowledge me walking in Or out with my kid I could've been a complete stranger, I found my son that is a year old sitting on a table ripping through a magazine and as I was watching on of the girls who work in there walked up to my son said I need this grabbed the magazine out of his hand but yet left him on the table. Also with infants In the room I've noticed they are not following ratio which since I have work in daycares for six years with infants it's a 4 to 1 and they definitely do not follow. Also one of the girls that work in there has her son in there while she's working that she just sits with him on her lap the entire time. It really devistates me that me and my husband or myself alone can not trust a facility to watch our child that we pay extra a month to use because it's a contest worry that we have to keep checking on him. Please if someone could address this issue .. -a concerned mother