Crunch Fitness

September 2020 I went to the local crunch gym closest to me now at Belle Isle in Orlando Florida, to cancel my membership of 4 years. I had not been able to go to the gym for over a year and was not able to use it on a regular basis. The counter person started talking about not canceling and just speak with one of our trainers and let's us set up you a free training session. So after about a half hour of not getting anywhere with cancellation of my membership I agreed to talk to a trainer. He went over a few different plans and said this is really good for you and he kept on until I said ok to the 12 session deal. It was $275 upfront and 3 biweekly payments of $320. I was to receive 2 sessions a week for 6 weeks. I only got 9 out of the 12. I was exposed to COVID and stopped going to the gym as ask by my doctor. My last payment was scheduled for November 2, 2020. I spoke with my trainer about the issue and he said well you still have 3 sessions paid for with me when you are able to come back within 6 months. I said ok. I had thought no more about it. I was transferring to another state and went into the gym to again cancel my membership and again the counter person was saying oh why don't you just freeze it for 6 months so you don't lose your trainer sessions that you have already paid for. You can freeze it for up to 6 months. I finally said ok to the freeze. Didn't think anything more about it. Until I open an email from Crunch asking for $3000. In overdue trainer fees. I called the gym. The lady said you have to talk to your trainer. I text my trainer and he called me back to say that he no longer worked at Crunch he left them in December 2020, and I was not the only person that they had done this to. He said I had to go into the gym and fill out a cancellation form to stop the billing. I ask why. He said that they keep billing you for LIFE no matter what amount of time or number of sessions you sign up for. Even without a trainer. I ask why he didn't tell me this when he signed me up? He said they are told not to disclose the lifelong billing. To avoid or skirt around it. So they are scamming and duping people on trainer sessions. No copy of the contract was ever given to me. And mention of lifelong charges were told to me. This is a scam and con business practice.