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Credit One Bank  -  won't verify payment

L
Author of the complaint
5:08 am
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I was out of town last month and did not have my bills with me. SO in order to pay all my bills on time I went ahead and set up online accounts and paid online. I paid my minimum due for Credit One Bank and received a conf. #. Apparently it never went through which I realized this month on my statement. I checked my free credit report and they had already reported it as delinquent. When I called to dispute and tell them I had a conf. number, they told me it's my responsibility to make sure my payment goes through and the reason it didn't was because I typed in the wrong security code. Shouldn't it have alerted me that it was invalid instead of thanking me for my payment and giving a confirmation code. If I sit down to pay all my bills and have conf. codes, I'm not going to sit down every day until the next month to make sure it has gone through. I see I am not the first person this has happened to. If their online system is inefficient, they shouldn't have one b/c it is screwing people over.

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1 comments
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O
Nov 01, 2011 8:54 pm

I do need my Credit One Bank bill statement online right now so I can print!

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278 complaints
44 resolved 234 unresolved

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(added by reviewer)
P.O. Box 98873, Nevada United States
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