Credit One Bank

585 Pilot Rd, Las Vegas, NV, 89119, US

Reviews and Complaints

fcra violations

Allan Shutt, Robert Dejong and Narine Yenovkian of Credit One Bank defraud consumers by promoting a credit card that looks identical to Capital One Bank. In their solictations, you are told you will receive a credit line of up to $1, 000. It ends up being $300, with a monthly fee of $8.25 on top of the interest at 23.9.

When I paid off the alleged balance, which I dispute, it took two attorneys: both Allan Shutt and Narine Yenovkian to determine the final balance! Now they continue to report inaccurately.

This company is owned by the Sherman Group, the largest debt collector. LVNV debt collections and several other debt collectors are situtated adjacent to Credit One Bank at 585 Pilot Road. In fact, the collections manager for the bank also works for three other debt collection companies.

If you take issue with Credit One Bank, do a google search on "Credit One Arbitration" and you will find resources to combat Credit One Bank's deceptive practices and slimy attorneys, especially Allan Shutt.

  • Mk
    MkStItCh Dec 01, 2014

    #1- How does it look like a CAPITAL ONE credit card? There are only so many things they can put on a credit card LIKE a VISA of MASTER CARD LOGO as well as the name of the bank and the Logo that they have. That's like saying Citi Bank and Citi credit have logos that look alike. Two different companies with similar names and logos happen all the time.

    #2- A limit UP TO $1000 means that it could be a $1 limit or a $1000 as well as anything in the middle. I think the $300 falls in that range.

    #3- The monthly fee would be on the disclosure paperwork that you got once you are approved. If you did not want to pay the fee then you do not use the card and you close the account. By using it, you have agreed.

    #4- I am guessing that the Collections Manager works with the collection companies and not for them.

    #5- ALL banks have Arbitration issues and to look up just 1 is a waste of time.

    1 Votes
  • Ac
    Academy Bank Unfair to Military Families Dec 01, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Capital One's trademark swoosh was copied by Robert DeJong. Capital One is a global leader. Credit One is a small bank that only slings subprime cards. That is deceptive. Not all banks have arbitration. Capital One does not. They learned.

    Out of thousands of complaints not one person claimed to receive $1000 credit line. That is deceptive...up to means possible. It is not possible. Very deceptive.

    The collection manager works for debt collection companies owned by Credit One she stated...under penalty of perjury.

    There is good reason Credit One is rated so poorly on yelp and so many boards. Because of their deceptive practices.

    1 Votes
  • Mk
    MkStItCh Dec 02, 2014

    Please do not send personal messages to me about the comments posted as it is against the rules of the complaint board.
    The message was sent to the administrator of the page.
    This is a public forum and subject to peoples opinions.
    If you do not want people to comment on your post then don't leave them on this site.


    -1 Votes
  • Mk
    MkStItCh Dec 02, 2014

    In addition, you agreed to a binding arbitration regarding about your dealings with Credit One bank and you are still posting here.
    Based on your lack of integrity in that case and your choice to make rude comments in private I am guessing that you deserve whatever you get.

    -1 Votes
  • Ac
    Academy Bank Unfair to Military Families Dec 02, 2014
    This comment was posted by
    a verified customer
    Verified customer

    What does binding arbitration have to do wuth posting? You comment negatively on everyones post but you discourage free speech?

    1 Votes
  • Te
    tennisgirl Dec 04, 2014

    Credit One and Capital One have the exact same logo.
    Citi Credit and Citibank are both part of CitiGroup, technically they are the same company. If you're talking about another Citi Credit, then my apologies
    Credit One does not clearly disclose their annual fee. They state it's $99 per year billed at $8.25 monthly. Not exactly. The monthly fee is added to your balance and then you're charged interest on the whole thing. Their interest rate is 23.9% annually or 1.99% a day.. That $8.25 accrues 16 cents in interest per day because it accrues from the posting datet. At MINIMUM, the annual fee is $100.25. That would only be if your balance were zero AND you paid the $8.25 the day after posting. The annual fee is at minimum $100.25, and that's what they should disclose.

    1 Votes
  • Mo
    MoeRF Apr 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    WELL, there is something called BUSINESS & PROFESSIONS CODE 17200. What they are doing meets the requisite elements of an "UNFAIR" business practice which is one of the Three prongs based on violation of each one you can sue. The prongs are: (a) Unlawful, (b) Unfair, and (c) Fraudulent.
    The good thing about 17200 is recovery for cost, and reasonable attorney fee as well as PUNITIVE DAMAGES.
    In reality 17200 is the Lord's gift to consumers to go after perpetrators of fraud on the public. USE IT . IT IS VERY EFFECTIVE.

    0 Votes
  • No
    notn2bestbye Apr 26, 2019

    While it is true that you signed an arbitration agreement. That doesn't stop you from filing complaints with the various government and state agencies who can investigate and bring charges against Credit One Bank. It's helpful to come online and share your experiences to prevent others from doing business with them. However I wish more people would also file complaints with the Nevada Attorney General, the Federal Trade Commission and the organization that oversees banks.

    0 Votes
  • No
    notn2bestbye Apr 26, 2019

    To file a complaint against Credit One Bank you can call 1-800-613-6743.

    0 Votes

closed account fees never disclosed

This credit card company is the most deceitful I have ever seen! When I called to close my account, the Customer Service Rep said there would be no account closure fees while I was paying off the balance. I asked him 3 different times, and the answer was always a resounding "no." Got my statement and to my surprise I noticed there was a "closed account maintenance fee of $3.00." I immediately called and got the rudest CSR who said there was nothing he could do about it. I asked to speak to a supervisor and he was even worse!!! I explained what I was told the first time around and he said "We record every call and we will look into it." I asked if that meant they would get back to me or if I should call them back, to which his response was, "No, don't bother because we are not going to do anything about it." He was basically insinuating that I was a liar, but I remember nearly every word of my original conversation. Their customer service is absoltuely deplorable (not to mention you are talking with CSRs in an overseas call center). My advise is to avoid this company at all costs, unless you feel a compelling need to be a sado-masochist!!!

  • Ra
    Rafael Narcia Jan 01, 2009

    I did close my acount two months ago and still receiving their ###ing bills, For what? Who knows, but I'm not gonna pay a penny at all I'll call them, and if they don't stop sending bills I'll go to police.

    0 Votes
  • Gc
    gcapeverde Mar 11, 2011

    I have an account with them and have been paying on time, owing a small balance. They have called me and want to give a $100. credit increase for a one time fee of $29.00. I said no thanks and he reduced the fee to $19.00 which I still refused. I now want to pay it off and close it. Is that legal they can do that? If it is how come the government hasn't looked at that practice

    -1 Votes
  • C1
    C1Fee May 06, 2011

    This is a bank that charges in my opinion excesive fees. I pay an estimated 24% interest annually just for using it and paying it of every month. Above and beyond I paid $ 75.00 for the pleasure of having it. I will probably keep it for the full year with penies in credit balance and then cancel it. YES using a certified return receipt letter

    0 Votes

poor customer svc

I received a credit card from credit one bank. I was not having any problems with them until I got married in 12/07 and requested a new card with my married name in 01/08. I have done what they have asked of me including cutting up my card & mailing it with a copy of the marriage license/photo id back to credit one bank and have faxed the docs 4 times. It is now 07/08 and I have yet to receive my card. I have been given the run around & am sick and tired of it. I would told it would take 2 days to process my new card then it would be rushed out immediately & I would have to be home to sign for it. Call back tomorrow to verify the fax was received. I did just that and was told they dont rush the cards and I would not need to be home to sign for the card. Are they going to pay me for the day of work I requested off already?! Nope! Dont think so! They must not care about keeping their word just as long as they get their money from us people once a month. When I spoke with the supervisor all he could say was "im so sorry. I dont know why they would say that!" well to me that reflects poorly on him as he is a supervisor and could do nothing to "fix" the situation except to tell me I would receive my new card in 7-10 business days. Very very very poor customer service!!!

  • Ti
    tinaaa Jan 24, 2014

    To whom it may concern,

    On 12/3/2013 or sometime around the dame date I received a call from you guys that my account was compromise and that you are closing my account and that I was receiving a new card. I gave my new address and asked for my card to be sent to me. I had to call back three more times asking for my card and still as of today 1/24/2014 I have not received it. This is a total mess that I have been dealing with. On top of me not having my card for almost two months, my access to the website gets cancelled too.
    I called back last night being very frustrated and explained everything to your agent. She DID NOT offer an apology or try to do anything to make it better. I have been your customer for over 4 years now and all I asked her was to waive my $8.50 monthly annual fee that I pay and she totally was ignoring me and asked if there was anything else she can do? I said are you not hearing me out? She was rude and I asked to speak to her supervisor and she with a smart tone told me that oh well she will tell you the same thing. At this time I am 27 minutes into the phone call, again this is my 4th call trying to get my card from you guys!
    Her supervisor Jackie (85829) gets on the phone and she was extremely rude and our conversation was not going anywhere and she said that she is not going to do anything for the mistake another agent has made and that she will talk to the first agent to see why she didn’t apologize? I asked her for her agent number and told her that she was being very rude and at this time we both were frustrated. I asked her if she was in the states or India and she told me that she is in the UNITED STATE OF AMERICA and if I’m from India referring to my accent!! This is a total discrimination and your agent was being rude and racist to me. I’m filling s report with BBB ad also leaving online reviews until this gets resolved. I’m requesting your legal department to contact me or I will take legal action as I was discriminated against my race and accent. I feel like your agent was racist and she judged me for my accent and did not treat me the same as she would with another customer. I still cannot understand how it is ok for you to discriminate me based on my accent?

    0 Votes

no return calls regarding stolen card!

I contacted them back in November when I discovered, upon reviewing my online statement, that someone had committed fraud using my card. I called them immediately and 5 times again to no avail. Yesterday on Feb 8th, 4 months later, someone finally called me from the Fraud Department who was completely unprofessional, rude, disrespectful and she could care less that I was a victim of any fraud violation. Not only that, she placed the fraudulent charges back on my account because "I didn't respond in a timely manner" in the middle of the holiday season (letter dated 12/15!!) when I was out of the country! Are you kidding me? Why is it the victim continues to work their ### off trying to clear someone else's mistake? In the middle of all of this, my husband's mother passed away during the holidays and when I shared this with them explaining my already stressed out situation, no apology or anything was offered. This clearly reflects their total and complete lack of professionalism let alone humanitarianism.

When this happened to me years ago with American Express, it was cleared up within 24 hours and their CSR's were the epitome of true and caring employees. Shame on Credit One. I hope they go out of business before the end of 2008.
This company will NEVER survive. One can only pray...

  • To
    tom gigliotti Mar 16, 2011

    I like you have had the same exact experience. My card was involved in fraud, actually somebody got ahold of the number and used it illegally over the holiday season. It took 5 calls and continous followup to get in touch with the fraud dept. You cant catually speak to anyone you have to leave a message. Well while they were investigating my account, they sent it to collections. UNBELIEVABLE!! the two depts dont even speak to each other. Customer service is in INDIA and all those monkies do is yes you to death. Hear it is in march now and I have a collection company calling me to get paid. This compan y is a big FRAUD.

    0 Votes

fraudulent billing, hidden charges, predatory lending, pyramyd charges, poor customer service

Credit One Bank's unfair billing practices as described by many patrons throughout this website and other complaint boards.

I believe in all that support the belief of Credit One's fraudulent billing, pyramiding late charges, and predatory lending practices. I have been with this bank well over 4 years. Like millions of Americans, I had slow credit and I submitted to an offer from this bank, as they prey people with slow, no, or bad credit simply because we're vulnerable. We felt left out in a nation and world that pushes the idea of credit upon everyone, and if you don't have it, you're nobody. I disagree. You don't need credit to survive. Break away from these people and YOU will have more power of your future, I guarantee it.

My situation: I was just around a balance of $220 out of a $500 credit line by Credit One when I had problems financially and work. I did what I can to cover the necessities but a lot of my bills and credit cards got out of hand. I am a fighter and sucked it up, paying what I can and getting back to my feet. For my credit cards, I enrolled all of them in Consumer Education Services, Inc, a Care One Credit service for helping consolidate my credit cards and pay them off. CESI worked with me well and negotiated substantially lower interest rates, and set me up with a payment plan on my cards. Within a few months, I was on schedule and pretty much back on my feet. Every card accepted my proposal and worked with me no problem except Credit One. They refused every proposal CESI sent them and refused to work with me in helping to pay them off. I admitted I fell behind, had problems but was willing to settle and most of all PAY THEM. I just wanted to have them stop their charges so I can work on negating the principal. They refuse every time and there is a new charge on my card every other week. I pay them every month still, and yet they charge back more on my account than I'm paying them. It's called Pyramiding Charges, and it's against consumer rights according to the FDIC. Now I am in a situation where I am attending school, paying health insurance, working full time, paying a car & insurance along with several housing and utility bills. Not that I'm crying for help because I do what I have to do. Just Credit One's refusal to work with me, and still charge me ridiculous charges seems unfair. Yes, I accepted the card and agreed to the conditions, but why weren't charges such as a "closed account maintenance fee" in the Terms? You find it let me know. I will be writing my full story and follow up on this bank. Please email me for more details.

To all those who simply say "pay your bills" and "it's your fault," I say you are ignorant. You are ignorant to post such a thing because you don't understand the situation, and your knowledge of it shows. This is obviously happening to more people than anyone can keep up with. Google "Credit One Bank Complaints" and see how many results you get. They have an "F" rating with the BBB and every other Consumer Complaints Board that looked at them. They are NOT a legit Bank, and the practices they use are not only fraudulent and predatory, but they're wrong. This company should not be in business. To simply say they can get away with it because it was in their "Terms & Disclosures" is wrong because A)They are not accurate, and B) They do not disclose changes in their polices as required by the consumer rights by the FDIC. They simply leave it open to "can change without notice." They use loopholes to jump through the system and that's how they can get away with it. Email me to challenge me on it, I not only welcome it, but encourage it. I did my research. They violate several rights on the FDIC. Check them out on this page:

The only way, we as consumers (AKA: the powerless) can do anything is by petitioning to the government, and attacking them at a "customer service" level. Their refusal to follow up disputes, work with customers, work with agencies such as the Better Business Bureau, their call center agents' knowledge of the business, and their lack of customer commitment is the way, en masse we can effect them. On Credit One's website, their customer service motto states:

"Our Customers
We are proud of our accomplishments as a company, and perhaps just as important to us is the genuine concern and attention we strive to show towards every one of our customers. We are dedicated to serving the needs of our customers with superior customer service." -Credit One Bank

Is it just me, or is there anyone else that not only disagrees with that statement, but has felt Credit One has not lived up to that statement in you dealing with them? I am in the process of creating a petition, and a beginning a report on all who have been affected by the wrongful business practices of this bank. They must not get away with these practices and prey on the hard-working consumers who just want a fair credit card company, and wish to not hurt their credit, but work past mistakes and be on the way to establishing good credit.

It is hard enough to survive and make a living as a working-class citizen without companies like this taking waste money from you to feed their corporate CEOs and officials. Enough is enough. I ask all who have been affected by this bank to email me at [protected] to share their story. With each series of complaints I will forward them to the FDIC, FTC, BBB, and other government agencies in charge of funding, insuring, and governing these corporations. The only way we can do anything is with everyone's help. Stop throwing your rent, food, clothes, gas, insurance, mortgage, utilities, and overtime pay to these greedy companies who are in business not to help you, I promise, but to harm you and take whatever they can from you before people start speaking up. It's NOT OK to just sit back and let them ruin your credit and take YOUR working dollars. Don't listen to people who tell you to do nothing. Don't be afraid of companies like this. Please email me and together we can work to alleviate one of these companies from crushing us with their fraudulent charges. Don't be taken advantage of. This is not a case of only a handful of people being robbed by this company, this is THOUSANDS of people. Read the reports online, I'm not making this up. If we expose this company for who they are and especially to the media, and once people know who they are, WE as consumers have the power to stop them, but only if you fight.

I do thank you for reading this post and I thank everyone in advance for any support. Please, I do not wish to be emailed by people who will only say "just pay them" that's not what this is about. Keep your advice to yourself. If you tell people to "just pay your bills" you must not have it that hard, so how about sharing a little dough with the rest of us? Keep those things to yourself. Mistakes happen, accidents happen, and unfortunately people get in debt. You're not alone. But fessing up to those mistakes and fighting back can make a difference. This company cannot ignore everyone and together as consumers, we can make a difference.

Please join in the new Members Against Predatory Lending & Extortions (MAPLE). I am asking for only those consumers who have been taken advantage or feel they have been taken advantage of by this Credit One Bank company. You're not alone .. help yourself, and help others now.

Thanks for listening, please email me for any updates and questions on MAPLE.

Matthew Decker

  • Br
    brandi sambueno Jul 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have payed 73.00 dollars to my account and still have no available credit, you credit card is not the type of card i would suggest to be handing out to people.

    0 Votes

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