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4.1 1766 Reviews

Credit One Bank Complaints Summary

63 Resolved
363 Unresolved
Our verdict: With Credit One Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Credit One Bank reviews & complaints 461

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Newest Credit One Bank reviews & complaints

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7:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Credit One Bank billed for debt not owed

I have sent this company several letters demanding proof the said "debt" owed. I have stated I have never heard of their organization (Credit One) before receiving their notices, that I never signed any contract to obtain a credit card, and do not recognize any of the charges shown on their transaction statement they sent me after my first letter to them regarding this matter. With any contract I enter into, I always sign with none other than a wet-ink signature. I never enter into a contract or agreement online or via any other means than on paper with my signature thereon. Any claims otherwise are false and the contract Credit One claims I opened with them is void ab initio minus my wet-ink signature.

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12:54 pm EDT

Credit One Bank billing

5/10/2018 $766.25 was fraudulently charged from florida. I called that day to dispute charges. I also complained that the email, contact phone number and billing address changed by someone other than me. I kept getting transferred to overseas representatives that promised it was being investigated and could take 90 days. As of 08/13/2018 the card has been reopened 3 times and nothing has been reimbursed. I have not received a call back from a manager which has been promised on several occasions. I feel that this is an internal fraudulent activity happening since the florida address change has happened to others before from my research online.

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Amaradarm
, US
Jun 10, 2019 10:26 am EDT

I think credit one needs a class action lawsuit

Gottagetalife
Gottagetalife
, US
Mar 27, 2019 8:38 pm EDT

What I suggest to everyone who has a dispute with this grossly inept, scam happy, lawless, lying, unscrupulous company is this: Let's stop paying them! If all of us stop, they would go out of business! They deserve to be put out of business, or should I say the loan sharking business.

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tunna
, US
Sep 19, 2018 6:48 pm EDT

Same problem with this stupid Credit One Bank, failed to refund unauthorized charges on my account. All unauthorized charges are in Florida. I live in New York and never been in Florida

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tunna
, US
Sep 19, 2018 6:59 pm EDT
Replying to comment of tunna

and they keep letting the fraudulent people reinstate your account, they did on mine 3 times how does a credit company allow this to keep happening

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Amaradarm
, US
Jun 10, 2019 10:23 am EDT
Replying to comment of tunna

I think it’s time for a lawsuit

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Sue Law317
, US
Sep 04, 2018 2:32 pm EDT

I had this same problem! Someone went on to my account and actually called customer service. They set up a password, changed my phone number from a Naples Fl phone to Miami, added a new email address. They accessed my stored bank account information and paid off my balance and then ran out and charged it up at Walmarts, etc. I tried to call on numerous occasions, nobody could understand what I was talking about and the majority of the time they would not talk to me because I didn't know the password that the thief had set up! I told them to ask me security questions or my social but they would transfer me around until I got disconnected. I sent them registered mail, I am getting no where and now they say my account is over limit and I am getting charged late fees!

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8:54 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Credit One Bank fraudulent visa charges

Credit One Bank will issue a credit card to anyone very easily but you will regret it. Also all the customer service reps are in India or some other country that are very difficult to understand. When you finish talking to them thinking you have resolved your issue, the account is worse shape than before you call. My card had charges that were fraudulent and Credit One Bank to continue to approve the charges. Then I called them and the accounts were removed from online access so I could not monitor it and fees accrued at a tremendously. In the midst of Hurricane Harvey, it was very difficult to get assistance so it would not damage your credit. After 5 calls to Credit One Bank, they finally agreed to assist me but there were so many fees added to the account. I received a letter stating per my request we have closed your account and fees will continue to accrue including Annual Fees. That is ridiculous! Why am I still paying an Annual Fees? 1- the account is closed, 2- charge privileges aren't possible.

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government fraud bureau
Washington. DC, US
Aug 27, 2018 9:16 am EDT
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they don't respond, I sent them a letter on a bogus transaction on my account with no response except continued interest and fees which I will not pay F them [censored].

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12:06 am EDT
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Credit One Bank credit card

I have a zero balance with credit one its served its purpose. I called 7/30/18 and 7/31/18.
Was told its cancelled.
I can still go online and it shows credit limit and that no payment is due.
I've now emailed the VP of customer service and also online fscebook
When i had called the 2nd time i was told it would take 20 days to close account?!
Ive now filed with comptroller of currency and also bbb
Just close my account as requested.

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6:19 am EDT

Credit One Bank unauthorized credit card opened - unable to close account and clear credit history

When we closed our office in [location removed] in late 2017, we discovered that the company owner [name removed] had been sent a pre-approved credit card from Credit One. The card was opened and approved without his knowledge. The staff in the office used it to purchase sundries, basic supplies. Nothing large - it was under our floor limit of $500 so no flags raised.
When the card was discovered, it was paid off and we though closed. WRONG! The continued to charge the monthly fee, did not update the address - so we were not getting any bills.
ALL actual purchases were paid off, the only thing that is on the card is the fees that they continue to charge. They have not closed the account and have listed the debt on the company owners credit score. Remember - he NEVER gave permission or consent to open the card i the first place.
We have been trying to resolve the issue with Credit One since 12th March 2018 - when we noticed it was listed on the owners credit rating, remember we though the account was closed when we paid it off and discovered the card. Every month I call, every month I am told - we are investigating. This takes time. We will escalate it. It takes 60 days, then 90 days, then 4-6 months - every time it is a different story and still nothing is resolved.
it is effecting our ability to do business as the company owners credit rating is effected by this absurd charges from Credit One and their continued failure to fix their error. Not once have they sent us proof of the signed application form, not one email, not one call back - nothing. I call them every month and get another 45minute run around to have the same lies told as the previous month.
This 'bank' needs to be closed down! They do not follow any safety protocols to protect the identity of people.

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2:32 pm EDT

Credit One Bank attempt to steal social security number

I received a notice in the mail from CreditOne bank telling me they had rejected me for a credit card (I don't remember applying for one) based on a really low credit score. They blamed it on Experian. So I got my credit report from Experian and verified there was no fraudulent activity.
Wondering if I was having a "senior moment" and had actually applied for a card, I called the number listed [protected]). I pressed 1 for English then, after not entering a credit card number, I pressed 1 for an enquiry into the status of my application. I was then asked for my social security number. I didn't give it. I was asked again and when I didn't enter anything the automated system hung up on me.
Clearly a scam!
Reading other scam reports on here, I'm glad I was denied one of their fraudulent bill-you-for-nothing cards!

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9:56 pm EDT

Credit One Bank service and closing account without knowledge

5/10/18
I paid $25 and ordered a new mastercard credit card from Credit One Bank. I never got it by 6/7/18. So then i called and on 6/7/18 made sure they had correct address and had that along with my phone number changed. Was told my new card would be to me within 7 to 10 days. By 6/19/18 it wasnt here i called Credit One Bank and found out they never sent it. Then was told it was sent but returned. They then told me my address was not changed it was back to the same one i had over a year ago. That i also have tried to change many times. I had vaction plans for 6/20/18 and stated i needed my card that they have now ruined any chance as my getting to go because they did not deliver my card in time. I was then told to call a MasterCard Over night service called and then was told i dont apply for it. So then i call Credit One back again mind you i have already been on the phone for 4 hours between all this. Then they tell me Mastercard doesnt donover night its Visa international that I should do that and ask for that card as inhave a visa card and a master card threw them. I didnt want this visa but since i needed the money for my planned trip i went ahead and applied after talking to an executive in their main office in Las Vegas NV. She then said i would be approved just need to apply for it threw their services. So being thankful and hopful i applied just to find out that credit ond denied me. I called them again and they tell me that Visa is the one that denied me to call them. I call them they said no we just need approval from your bank card to beable to go threw with it. I call credit one again and they still insist that it was visa not them when i stated even kn their website it states they need bank approval. I said i wanted to know why i was denied and to speak to a manager. I get a manager wait on hold again for 10 to 15 mins and get told he will figure it out and beable to call me back within an hour or 2. Never happened and they didnt call. I then go to check my credit one app and now they have taken off my mastercard account or closed it without my knowledge or approval when yesterday it was i was getting a card sent to me. So again with hopes of getting my new master card within 10days they have closed my account and i would again been waiting to get one. Their entire way of doing this entire thing was horrid and also ruined my chances for my family and i to go on out planned trip and are now out even more money from them screwing me over. I am in no way ok with this. Nor should anyone be. Was told over and over i can wait 10days for a new card when the purpose of me trying over a month before was because i needed it by a certain date and now have everything ruined.

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3:36 pm EDT

Credit One Bank fraud charges

I called the Credit One card company due to multiple fraud charges on my account, and everything was handled promptly. I was sent a new card in time for my child's team trip, and it's been going great until today, 5/31/2018.

This morning I received a text that my card balance is -$293.00. I looked at the transactions online and all of the charges I disputed were placed back on my card. I called and spoke with a customer service agent for 25 minutes to try and address the problem. When I explained the April 2018 charges for American Airlines were for a team trip as this card was to be used for the majority of team trips. I also explained I paid for my bags *at the airport* using this card. The charge I previously disputed for American Airlines was paid online or over the phone, I'm assuming since the line item did not look the same. Per the customer service rep, the fraud charges were voided even though they are not finished investigating because I paid for bags at the AA terminal. Because of the bags, the large American Airlines charge I disputed on the card must be mine; and because it must be mine then all the charges are mine as well. I was then advised to cancel the subscription to American Airlines. Per the customer service rep, American Airlines is a subscription and I own the subscription.

I followed the appropriate steps of calling when the fraud was noticed on my card. The charges were credited back to my account because I did not use my card at the places listed and I don't even know where it was used at location-wise. When I looked up Roy's, it looks like a restaurant that has locations all over the world. I've never been there nor heard of it until I looked up the merchant name.

The resolution I am requesting is to have the fraud charges removed from the account. If not, I'll be filing with my State AG and Federal Agencies for the business practices of this company.

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1:10 pm EDT

Credit One Bank cannot close account

Tried closing my account and got the run around for almost an hour on phone. After being harassed about not closing it, I thought I was finally successful but not so much, just got a letter and statement with my account still open! UGH! This is ridiculous, I just filed a complaint with the BBB and reached out to their CS team again, but I refuse to call them and stay on the phone an hour again.

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11:37 am EDT
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Credit One Bank credit card

Your credit card service is horrific. I have tried calling to make a payment. I have been hung up on twice and received no information on how to clear my account from your customer service reps. They are confused and unequipped to handle these requests. My account was locked out because of the two small payment. I tried multiple times to put in the payment amounts, the submit button would not work. I can't understand how you make it so difficult to manage our accounts. I am mailing a check because no one can help. I will look into transferring these balances, due to the terrible service.

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8:05 am EDT

Credit One Bank credit one credit card

Don't try to talk to an American with this account because you won't get one I've been complaining to them for over a year and now they throw crap on my credit report which is incorrect they transfer you for hours and hours to try to talk to someone do not use the card do not do anything with them they have got to be the worst credit card and as for today I checked my credit report and it just got dropped 48 points for what they say is a $50 payment I owe them this is false this is not true again I've tried for every year to speak to an American it never happens I've caught every month I've asked him to send me a paper bill for over a year it is never happened every time I call I've transferred and transferred and transferred to people the sound all the same but you have to give out all your information over and over again I highly suggest you do not use this card unless you speak 3 or 4 third world languages you won't ever talk to an American and they falsely charged you with things are always asking you for your social for a phone number and everything else do not give it to him anymore and do not go to their website cuz it says dangerous website

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10:05 am EDT

Credit One Bank concern about cancelled card

Hello,

An individual in my life used my Credit One visa card last year to purchase items without my knowledge or authorization. Through a series of other circumstances, he is now in jail, and after I learned of this situation, I paid off the entire balance in a month.

The card has since been cancelled, though this was not my fault. I find this unfair treatment, given that this circumstance was in no way something that I had done. He managed to damage my credit score, and I am working quite hard to improve it as quickly as possible, but I need access to a card in order to do so.

I would greatly appreciate access to this card again, as I would like to avoid being punished for his indiscretions and illegal activity. Consideration of this circumstance would be greatly appreciated.

Most sincerely,

Kassia Lind

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4:58 pm EDT

Credit One Bank unauthorized credit card charges

charges that are not mine.. made in florida .. i live in texas senior citizen... have called in dozen of times beginning in january.. i am a senior citizen and have not been out of texas// they keep just telling me this is my charge.. it is not 774.25 made at target in florida// they will not listen to me and verify anything.. what can i do.. poor customer service.. no respect for customers.. i have tried to explain .. no one will listen

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Update by vickie burkhalter
Apr 24, 2018 5:06 pm EDT

credit card charges made in florida not mine.. senior citizen and no one will help .. keep saying i am responsible.. i am trying to be.. someone has left me with a 799.25 and it is not mine.. customer service will not listen .. just say we will make a report.. this happened in january.. i have had 3 cards since then.. amount keeps being removed and then put back on// recieved letters saying mine not mine.. no one will listen ..i have not been in florida.. they removed a payment obviously made by fraudulent person.. to see if they could .. and then made a purchase.. i told credit one .. not my payment or purchase.. they removed the 674.25 payment but will not remove 799.25 charge// funny where did that 674.25 payment go.. i only want my account fixed.. i have asked them to look at my account .. i never make that big of a payment or purchase.. what do they think fraud is... how to i prove not my charge///

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9:49 pm EDT
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Credit One Bank billing

I have my account paid in full for over a year now. I have a $6 monthly charge fee. I have all my credit cards on autopay or I set future payments. This credit card company, CreditOne Bank does not offer the option to pay in automatic payments to avoid fees or even the option to post a future payment. When i try to add a future payment the system accepts is then charges the same day nulling the future date set. I am now 2 days late for the $6 monthly fee of which I will be charged who knows what fees. The reason for my lateness in payment is only and strictly due to their website being down for the last few days. I am not able to pay by phone as the customer service reps have hung up on me a few times as soon as I try to make the payment and explain the situation with their website. The is really strange that as soon as I mentioned the words the website is down, the call gets cut off. I know read all over the internet that this is their process of making more money from customers. I have never been late. attached is a screen shot of their page being down.

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Cassandra Caraffi
, US
Jan 12, 2019 11:34 am EST

CreditOne’s billing practices and their customer service lacks all integrity. It is difficult to actually get to speak with a human, then you will be repeatedly put on hold. You can document the call, request a call reference number or employee ID for future reference; essentially write everything down and will still be treated poorly. They are predatory, and will not do as they promise. If you are trying to rebuild your credit, or need assistance from them after a lay off it’s not going to happen. See below.

Do not accept a Fee Waiver program option, it’s complete crap. Nearly an hour on the phone. No resolution.

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1:35 pm EDT

Credit One Bank credit card payment "not received"

On April 6, 2018, we paid our account using Credit One's app. (This was after unsuccessfully trying to log in to their website in order to make a payment for several days.) The app indicated that the payment had gone through and we have had more than adequate funds in our checking account to cover the payment throughout the time frame in question. When noticing that the payment had still not cleared our account on April 13, 2018, we tried to access our account, only to find that now both the app and the website are down. In calling the 800 number, a recorded message informed me that our payment had been returned due to insufficient funds (not true and not reflected in our checking account statement), that our account is past due, and gave me phone options for making a payment. We request a refund and deletion of any derogatory information filed with credit bureaus. We also request a personal conversation with a verified representative of Credit One. Please respond to this request with specific contact information so that we can be in touch with Customer Service (which is not an option at the 800 number).

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12:32 pm EDT
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Credit One Bank I am not allowed to use my credit card.

I paid on my credit one bank account, and they admit there is $130 room in it to charge on. My debit bank account is almost filled up. Any more with-
Drawals, will mean a $35 overdraft. I ask them to activate the account, and
Three times they say they will, three times the vendor machine says card
'declined.' there is room in the account! They say I can use it! Once i
Get paid in 10 days, I will pay them promptly! Can you please tell them
To stop playing games, open up my account so I will not overdraft with the
Bank, before my payroll deposit? [protected] is the credit one number
Kenneth reilly is the name on the card. Cell [protected]

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Update by Kenneth C Reilly
Apr 10, 2018 4:52 pm EDT

I had paid on my bill with Credit One Bank, brought the amount down to less than the 'limit.' 1st half of March 2018. I had $130 in my account to charge. They said I had that much room! I tried Credit One again, they said it was open again, (These three calls, during the last week 03/18)
the vendor machine still turned me down. I phoned a 3rd time, they said,
''yes, it is activated." The vendor machine rejected it o use the card, and the vendor machine said ''Declined." I tried to call again. My debit
account with Wells Fargo was close to going over the limit. As recent as THIS week, I had to pay $48 to have my eyeglasses fixed. CREDIT ONE BANK WILL NOT ! ! ALLOW ME TO USE THE ACCOUNT ! ! ! even though there is still ''room.'' I got hit with a $35 overdraft by my bank, and it was NOT necessary ! I should have been able to use the Credit One Bank charge. I realize I owe Credit One some money...are they going to take my payments, and not let me charge? Can you please help me with this ? They will not listen to me.
If I pay them, will they simply take my money, and STILL not open up my account?

They will ask the last four digits on my account number. #9576
They will ask the last four digits on my Social Security. #9041

That will always trace to my account. Can you please see about this, since they will not talk with, or work with me ? I really want to pay them off. Why can't I use the account, as long as it is open?

Pay on the Credit One Bank account: first of/middle of March, 2018
Accepted ! registered soon after.
Account inoperable : last week of March, 2018, even though they
said THREE TIMES it was activated. As so often, the consumer
is left helpless.

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3:25 pm EDT

Credit One Bank suspended account "7-10 days" a month ago

This is my first credit card and I honestly enjoyed how easy it was to maintain. It helped my credit score, easy payments, website, etc. One time I decided to make a payment with a different bank account and my Credit One Bank credit account was closed and access was suspended. I called Credit One customer service and was told that the only way to revoke this status was to mail a bank validation letter with my bank information to the hq in Las Vegas, Nevada. Initially, I was against sending my bank information in the mail. The customer service rep offered no alternatives and so I gave in. I mailed my information through USPS certified mail, which means the recipient has to sign upon arrival. I also included the tracking service to make sure that my information was received by Credit One.

USPS Tracking services shows that my letter was received on Feb 17 2018, a Saturday. I called and confirmed that Credit One had actually received my letter on Feb 20 2018, a Monday, and that made sense. I was told that it would take 7-10 business days for Credit One to process my information, and then an additional 7-10 business days to allow access to my account again. That seemed like a long stretch and the customer service rep waived the late fee for Feb 2018 while my letter was processed.

I called Credit One customer service on March 8 2018 and was told that my information was received in Feb 2018 and still under review. I was told that I should try again next week since it will be past the 20 business day total. Now, it is March 19 2018 and I called to check the status of my account in hopes that it was no longer suspended. First of all, the customer service rep was short and rude. Second of all, the rep tried to tell me that my information had just been received on March 14 2018. I said No, it was received in February 2018 and she said "My records indicate that it was received on March 14 2018. If you are worried about your payment, you should have mailed a Moneygram 7-10 business days prior to your due date, " to which I proceeded to tell her that I would not make any payments by mail. "You can try to check the status of your account again in 7-10 business days. This is the last courtesy that I can give Ms. Banuelos"

My question is, what was the point of sending in my bank information, waiting more than a month to only find that my account is still under review? And now I'm expected to wait an additional 7-10 business days to call and check, only to be told that I should call again in another 7-10 days and continue to watch my credit score drop because Credit One Bank cannot seem to get their documentation in order.

Absolutely ridiculous.

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9:06 pm EST

Credit One Bank credit card company

I had this card for two weeks. Didn't charge a single thing on it. I went online to set up the account, and I kept getting error messages due to problems with their web page. Finally got set up. When I tried to pay my bill online, they charge you $10 if you want to pay your bill with a debit card. That was way too much for me. There is no way you can send or talk to a customer service person if you have a complaint, so I had to call the stolen card number. Got transferred twice to other departments (all in India). Finally had to talk to a supervisor who could do nothing for me. He could not even close my account. I had to pay the $75 annual fee (which I did). This card and this company seems predatory and uncaring.

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Travis Carpenter
, US
Jan 13, 2019 4:01 pm EST

They have the glitchiest software I've ever seen for a financial institution. And the customer support is unable to do anything. The system paid my entire statement balance 2 days before Christmas, those [censored] all think I made the Express Payment for a super shady $9.95 fee. Sometimes I can login online and other times not. My PC says "Online Account Access Suspended" and phone logs in fine. I have zero confidence in their online account. If you don't have Credit One card, then just go with Capital One instead. No issues there.

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Claire Thomas
, US
Dec 04, 2018 3:27 pm EST

looks like we need to do a class action suit against this company

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Claire Thomas
, US
Dec 04, 2018 3:25 pm EST

to all stock investors of this company, sell your shares. They totally screwed up my account and are not willing to take off the erroneous charges. I told them to close my account and all they keep doing is transferring to another person.

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6:06 pm EST

Credit One Bank customer service

Credit One Bank Credit Card
Nicolas Vasquez
Acct # [protected]
[protected]@gmail.com

I am unable to locate available TTY contact information for customer service with Credit One Bank. I am very frustrated that a large company such as yours does not easily provide information for persons with hearing disabilities. Please make available a TTY phone number or other acccessible means so, that I may have the ability to manage my account.

I need assistance with a Credit Card Replacement for a lost card and also need to update my mailing address and phone number.

Nicolas Vasquez

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6:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Credit One Bank transaction made on 1/24/18

To Whom it may be concern

My name is Mason Alesia
I have a credit card with your company, I was applying for a job with
United States Postal Service, was trying to purchase a Kit so I may
study for a test with the Postal Service, when checking my payment was
taken by a company that have nothing to due with the Post Office
the company is call USPS.JOB.COM, when contacting the United States
Postal Service I was informed that this company have nothing to due
with them. this item posted to my card on
1/24/18
reference # 2469029D70FVFLNTM
[protected] 800-43-9
Amount-43.99

I was told to contact my credit card company, please I need your help

Thank you,

Alesia Mason
PS: YOU MAY CONTACT ME AT [protected]
1548 WEST 36th St
Riviera Beach, Fla 33404

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Update by Alesia Mason
Jan 31, 2018 6:26 pm EST

looking to here from your company

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Credit One Bank Customer Reviews Overview

Credit One Bank Mobile app has garnered a variety of reviews from customers across different platforms. A notable majority of customers have expressed their satisfaction with the various features offered by the app. The mobile app provides an easy and convenient way for customers to manage their accounts, track transactions, and make payments on-the-go.

Customers have reported positive experiences with the app's user-friendly interface. The app offers intuitive navigation, clearly displaying credit limits, balances, and payment due dates. Customers can view their transactions, set up account alerts, and schedule payments with ease, simplifying account management.

Furthermore, customers have praised the app's excellent customer service. The customer support team is available 24/7, offering personalized assistance to customers in need.

Some customers have mentioned that they experienced issues while using the app, though these cases appear to be far and few between. Credit One Bank's tech support team is receptive and quick to resolve these issues.

Overall, the Credit One Bank Mobile app has been well-received by customers, offering a convenient and seamless approach to managing their accounts. Customers can download the app from the Apple or Google Play store and start enjoying the benefits today.

Credit One Bank In-depth Review

Website Design and User Experience: The website design of Credit One Bank is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The color scheme is pleasing to the eye and the fonts are clear and legible. Overall, the website provides a positive user experience.

Range of Products and Services: Credit One Bank offers a wide range of products and services to meet the diverse needs of its customers. From credit cards to personal loans, they have options for individuals with different financial goals and credit histories. Whether you're looking to build credit or earn rewards, Credit One Bank has a product for you.

Customer Service and Support: The customer service and support provided by Credit One Bank is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist you with any questions or concerns you may have. They strive to provide prompt and efficient service, ensuring that their customers feel valued and supported.

Interest Rates and Fees: Credit One Bank offers competitive interest rates and fees on their products. They understand the importance of affordability and transparency, and strive to provide their customers with fair and reasonable rates. It's always a good idea to carefully review the terms and conditions of any financial product before making a decision.

Application Process and Approval Time: The application process for Credit One Bank is quick and straightforward. Their online application is easy to complete, and you can expect a response within a short period of time. The approval time may vary depending on your individual circumstances, but Credit One Bank aims to provide a timely decision.

Online Banking Features: Credit One Bank offers a range of online banking features that make managing your finances convenient and efficient. From viewing account balances to making payments, their online platform is user-friendly and provides access to all the tools you need to stay on top of your finances.

Security Measures: Credit One Bank takes the security of their customers' information seriously. They employ advanced security measures to protect against unauthorized access and ensure the confidentiality of your personal and financial data. You can feel confident that your information is safe when banking with Credit One Bank.

Mobile App Functionality: The mobile app offered by Credit One Bank is highly functional and user-friendly. It allows you to access your accounts, make payments, and manage your finances on the go. The app is available for both iOS and Android devices, ensuring that you can bank with convenience no matter what device you use.

Rewards and Benefits: Credit One Bank offers a variety of rewards and benefits to their customers. Depending on the credit card you choose, you may be eligible for cash back, travel rewards, or other perks. They understand the importance of rewarding their customers for their loyalty and strive to provide valuable benefits.

Transparency and Disclosure: Credit One Bank is committed to transparency and disclosure. They provide clear and comprehensive information about their products, including interest rates, fees, and terms and conditions. They want their customers to make informed decisions and ensure that all relevant information is readily available.

Reputation and Trustworthiness: Credit One Bank has a solid reputation and is considered trustworthy in the industry. They have been serving customers for many years and have built a strong track record of reliability and customer satisfaction. You can feel confident in their ability to meet your financial needs.

Accessibility and Availability: Credit One Bank is accessible and available to customers nationwide. Whether you prefer to bank online, over the phone, or in person, they have options to suit your preferences. Their customer service is available 24/7, ensuring that you can get assistance whenever you need it.

Additional Features and Offerings: In addition to their core products and services, Credit One Bank offers a range of additional features and offerings. These may include credit score tracking, fraud protection, and financial education resources. They strive to provide a comprehensive banking experience that goes beyond the basics.

Overall Satisfaction and Recommendation: Overall, Credit One Bank is a reliable and customer-focused financial institution. Their website design and user experience are top-notch, and they offer a wide range of products and services to meet diverse needs. Their customer service is exceptional, and their interest rates and fees are competitive. With their commitment to transparency and security, you can feel confident in banking with Credit One Bank.

How to file a complaint about Credit One Bank?

Here is a guide on how to file a complaint with Credit One Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Credit One Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Credit One Bank on ComplaintsBoard.com.

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Contact Credit One Bank customer service

Phone numbers

1877 825 3242 +1 (866) 803-1745 More phone numbers

Website

www.creditonebank.com

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