Sir, This is Smt. Savita Shivaji More, from Bijapur, Karnataka State. I am having S.B. Account in ICICI...
Account No - 041/[protected], Swapnil Naik (Mumbai)
This is to bring to your kind notice on delays in receipt of letters/communication from your bank. The revised interest home loan rate letter dated 02.08.11 is being received today, whereas is applicable WEF 01.08.11.
To my knowledge, I have raised this matter previously, but hasn't gone to the right ears. The mail sent is untraceable & hence lack of documentary evidence is stopping to raise/escalate.
Under no circumstances, a document dispatched from any part of the country would take 24 days even though it is sent by post (IPO). But the document you send are throufgh courier companies.
What fun is it to know about incremental ROI ( 11.50 to 12.25) after 24 days of being implemented? Will ever a cheque deposited by me with a previous date be considered WEF cheque date?
There can be number of reasons at your end like dispatch to all customers together, dispatch from H.O or regional office, etc. But all them are of least importance to me.
I have applied for Home Loan six months Back after hearing good reports of IDBI BANK as it is specialized in Home loans. But the pain and torture I went through is enormous. They delayed sanctioning my loan for almost six months. After that they deducted my EMI before my possession. This only shows non-professionalism of Bank. I was just calling bank people and no reply from them. Being a semi-govt bank i thought it to be better than other banks in increasing interest rates. But it's equally bad as any private bank. Therefore I would suggest do not go for Home Loan from IDBI bank or just be prepared for unforseen trouble.
I had applied for a home loan from IDBI Home Finance, Thane branch and the loan was declined on the selected property because the property was initially purchased and registered by a person in the year 2002 from the builder who later on changed his mind and canceled it and purchased another flat in the same building. Later on the same property is sold to another person by the builder who is now the present owner from whom I have decided to purchase. Now IDBI Home Finance is asking for the original canceled deed but the original canceled deed is misplaced by the builder. The lawyer in IDBI panel has stated that the flat can be mortgaged by that person and the canceled deed is needed. How can a person mortgage a flat after canceling a deed. When a property is mortgaged the original documents lies in the custody of bank and hence cannot be canceled and if canceled the bank won’t provide that person a loan and hence it cannot be mortgaged. Now the question raised by their lawyer is very illogical considering this matter. Also IDBI Home Finance is not making the matter clear and harassing me unnecessarily. First they told me to file and FIR with police for the lost deed and to get indemnity bond signed from the builder and present flat owner that there is no mortgage on it and then they will disburse the loan. Now after filing FIR they asked for the certified copy of canceled deed which was not told to me earlier and even after giving that now they again backtracked saying that nothing will work but I have to give them the canceled deed only after which they will disburse the loan amount. I request you to please advise me on this matter.
Note: With the below issue I am trying to get it resolved with IDBI Bank, India ( Mumbai / Bangalore Branch) since last 1.5 months. Please help asap.
As per our discussion and your suggestion I am dropping this email with below details.
I have taken loan from IDBI Bank for my house and loan was being transferred from the previous Owner ( Suman Kundu ) from IDBI Bank only.
The loan was sanctioned from IDBI Home loan Dept of Bangalore only.
Now, the problem is the Original Documents from Suman Kundu which is still available with the IDBI Bank are not being transferred to my home loan account ( IDBI Bank ).
There are documents attached with this email which shows the Original documents of Suman Kundu's home loan account are still attached to Suman Kundu's account no. and not been attached to my new home loan account no.
The details of both the accounts are as below.
Name : Hardik Oza ( Myself )
IDBI Home Loan A/C no : [protected]
Previous Owner's Details ( From Whom I purchased the House )
Name : Suman Kundu
IDBI Home Loan A/C no : [protected]
1.) Please transfer those documents to my IDBI Home loan account no so that it reflects in my IDBI Home loan account mentioned above.
2.) Mr. Sudipt Rakhit is planning to purchase my house and we are interested in transferring my home loan account to his new home loan account.
So, request you to please initiate the transfer ASAP.
This transfer case is handled by IDBI Bank, Indiranagar Brach, Bangalore by Mr. Anand ( COPIED IN THIS EMAIL. )
3.) Most important and urgent thing is, request you to please send a letter to Mr. Sudipt stating that all above documents ( Suman Kundu docs + My original Docs ) are available with IDBI Bank,
henceforth you can initiate the home loan transfer process and house registration process.
Request you to please help in above area ASAP so that we can close your deal in couple of days.
Thanking you in advance for your help.
Myself Santosh Guddala and my wife Vijaya Balivada applied for home loan Sanction number: 115/Kukatpally/Feb 2010 (Attached document). Hearing about IDBI from close friends and Builder we approached IDBI without any hesitation whatsoever.
But unfortunately we have had gone through so much of trouble and our expectations are lowered now. We would like to bring multiple issues to your notice
1. Primary concern is that our EMI cheques have been credited from our account before possession, this isn't Pre-EMI but actual EMI we also came to know that only 1200000 has been disbursed to the builder out of 2999990/-
2. Our loan amount has been disbursed no communication has been made to us regarding loan account number.
3. Some staff members in Kukatpally Hyderabad branch are unprofessional . I was asking information on why we have to present blank cheques, person was unwilling to give the answer and also trying to intimidate.
It really concerns me on why customers are so neglected, the whole experience made us feel that the bank is only interested in its business but not understanding the fact that it is a mutual business, considering the interests and possessing fees to support the infrastructure you build for your customers. Unfortunately we didn't find this happening.
I have called the concern person before writing this mail but a very cold response and negligence has been shown again. With such a bad experience and we can't resist I request you take appropriate action.
Please let me know on how we can proceed with this issues I would be willing to share any additional information you require. If no action has been taken I will make stop payment on all my EMI cheques to avoid further loss.
I have applied for a home loan (BT) and diposit processing fees in IDBIbank branch prithaviraj road Jaipur but bank have not disbursed home loan with out sufficient ground and any information to me . I have dipsit PF and all documents to bank in month of oct.2009
it is my humbel request to disburdse the Home loan early, please help me to save from higher interest rate of my existing bank(HDFC BANK).
i have an saving a/c [protected]) in idbi bank wadala naka branch nasik maharashtra 422101. and i got atm dispute problem.bank is not entertaining me as i am 4 months late to lodge a complaint and harassing me as a begger.then i lodged a complaint to banking ombudsman.the idbi section of banking ombudsman is runned by ###y mr william wilson tigga.he also harasse me lot.then after 9 months i got my money but bank is not compensate me.and ###y mr tigga taking their side.mrs kiran s balwani (nodal officer idbi bank ) gives a bribe to mr tigga to close the case.and mr tigga closed my case.please hlep me.
my name is ranjeet singh, i have saving a/c state bank india my a/c no is [protected] . i was withdrawing rs.500 from idbi bank atm at bangalore near the kaveri theater in ptrol pump, at 16/2/2010 but cash didn't come out but 500 rs deducted from a/c .what to do now i dont know anything..please help me
my contect no..90357065o1..please massage me ...too...
my email ranjeetsingh.[protected]@yahoo.com
WHEN I AM TRYING TO WITHDRAWING A RS.15000/- FROM MY IDBI A/C BY USING ICICI BANK'S ATM CENTRE, I RECIVED RS.8000/-.AFTER MY 12 COMPLAINTS BANK NEGLECT ME BY GIVING A REASON THAT THE STIPULATED PERIOD OF REVERSING THE AMOUNT (120 DAYS FROM THE TRANSACTION DATE) HAS EXPIRED.
BUT AFTER COMPLAINT TO BANKING OMBUDSMAN, MUMBAI IDBI BANK REVERT MY MONEY, BUT THEY ARE REFUSED TO GIVE ME RE.100/- PER DAY COMPENSATION AS PER RBI'S RULE (i e IF BANK NOT SOLVING YOUR PROBLEM FROM 12DAYS AFTER YOUR COMPLAINT).
THEREAFTER I LODGED THIS COMPLAINT TO BANKING OMBUDSMAN, MUMBAI (MR WILLIAM WILSON TIGGA, AGM-ADMN.P.F.I.CIT-0057 RBI, MUMBAI ) BUT NOW THIS GUY JOINS NODAL OFFICERS IDBI BANK MUMBAI (MRS KIRAN S BALWANI).INSTEAD OF TAKING MY SIDE THIS RBI'S EMPLOYEE IS BEING A IDBI BANK'S LAWER AND SUGGESTING ME TO FORGET THE COMPENSATION MONEY.
NOW I DON'T HAVE ANY CHOICE AS BANKING OMBUDSMAN NOT HELPING ME.
I had applied for IDBI Home Loans as they offered me 85% LTV ( which was more than 80% LTV from other bank, from where i got the sanction letter). I submitted my documents and asked them to check for my eligibility if i would get 85% of LTV or not, if not than i'll go with my existing sanction letter from other bank. They persuaded me that it will be through and i should also give processing fee cheque of 0.5% in advance ( Rs 16800), so that they could login my file. I categorically mentioned that first let me know my eligibility and then i'll ask you to process it. I gave a PDC for a date 6 days hence.
In spite of my repeated follow up with them i never got any call from them and then i found that they had deposited my cheque without informing me. There was insufficient fund in my account and it was dishonored. When i inquired about it they said since NO ONE CALLED UP FROM IDBI BANK SO IT IS UNDERSTOOD that you are going to get loan and hence they put the cheque. Even though it was a case of false promise from IDBI I quickly transferd the fund and asked them to represent the cheque and sent them a request letter explaining the same, they rejected my loan stating cheque bounce.
Now the other bank from which I have got sanction letter denied to disburse loan as i had a cheque bounce in latest statement. I never had any cheque bounce and clean banking transaction in last 5 years, my CIBIL record is positive, have worked with multinational banks and companies, but because of this incident with IDBI Bank, I'm not getting home loan from any other bank. I have to wait for 6 months for clean banking records to avail housing loan. I would strongly recommend don't deal with IDBI bank as when at the beginning of any relationship if they can fool you than in future it would be more painful to deal with them.
i had opened an A/c as Student A/c and the executive from IDBI bank saket Branch, Delhi took my documents and their forms signed by me and told that they would complete rest of the formalities on their end.
So on the trust I gave them the consent for the above stated action
I got busy with my studies and did not look over it
I gave an advance of Rs.1000/- and a cheque amounting to Rs.2800 aprox.
When the statement at the year end came, I came to know that the title of my A/c was not matching they had frudlently given me Women Shakti A/c in which min of Rs.5000/- as balance need to be maintained but this kind of information was never ever provided to me because being the student they told me that I can maintain the A/c with zero or no balance
They deducted all my funds
I filed several complaints to them but they never responded to my complaint instaed they rudely told me that we can do nothing about it
Being diappointed I again filed a complaint with them and they promised me to correct my A/c and refund me the maount wrongly deducted but till now they have never reverted me back
I want you to kindly print this article so that no other consumer like me could be cheated as well as it could put pressure on them towards my complaint
The Quality of Service is very very poor.I have obtained a Loan against Shares.But when The loan is being repaid and the shares are being asked back, they take their own sweet time--giving reasons as shortage of staff, overloading of work to staff etc.
As a customer, I am not concerned with the problems of the Bank-the Bank has to sort it out on its own.
The Bank is prompt in taking Interest and I see no reason why they cannot be equally prompt in providing service.
I had applied for 3 in 1 account with IDBI 3 months back, and I have given 2 cheque of amount Rs.1110/- and...
I have taken home loan from this Company in the year 2005. My days of distree had started just after 6 months. All the time they are charging some amount for overdue payment.
The harassment reached its height when I was issued a letter from Mumbai stating that my EMI has been increased by around Rs. 2000/-.
I was eager to give the new EMIs & after speaking to their official at collection department by visiting their office who confirmed that they will be sending the collection man to take the new EMIs cheques.Now when I asked them to send the person they are not only reluctant to send someone, none of their officials are speaking to me over phone.
I do not know whether the bank really cares for their customers. Being a customer I feel that I have been put into a trap by taking loan from this bank.
IDBI Bank (Bangalore Indira Nagar Branch) provides top up loan for existing customers and i always beleived that private bank will "behave good" with existing customers(now i realised that it was big mistake). I applied for Rs 13 lakh for loan for house extention. Loans are taken care by DST(Direct Sales Team), which is the "ONLY" interface to customer, i tired reaching many times behind this layr to talk to some one from IDBI(DST is not employed by IDBI, they are agents). But structure of IDBI never allow you to reach there , so fially you fate is decided by DST.
DST took more than 2 months to collect requirement documents from me. They keep coming back with additional document. so processes which started in april 2007 , loan could be filed on 31st May 2007.
During processing first agent (lets call executive) resigned and he handed over file to some one else but this i came to know only when i called the executive, he said that he already resigned. THERE IS NO PROCESS TO INFORM CUSTOMER THAT EXECUTIVE PROCESSING HSI FILE HAS LEFT THE BANK.
New executive pushed the file to next level (now loan is sanctioned) and he resigned too. AGAIN NO COMMUNICATION FROM BANK. Finally file went to a "SR EXECUTIVE" working since last 2 and half years. He did show all sympathy with me about what happened. but asked for all document which are now old due to 3 mots long processing. So I had to get bank statement s, EC once again till date from April.
Now comes the FINAL DAY when Sr executive promised that today Payorder will be ready. Suddenly collection department wakes up and says that you have Rs 305 as over due( Should that be checked very very early stages of TOP UP loan processing?)
Payorder is stopped , so i had to rush to bank to clear over due to Rs 305. Now once again i was assured that payroll will be ready by friday late afternoon. And will be directly deposited tomy bank(ICICI). I kept checking CICI account till saturday night but nothing happened. I called the executive sunday morning (apoligising for calling on sunday and asked about status. Very confidently he said its weekend thats why its late done worry monday morning ti will be ready.
Monday morning suddenly Sr executive calls and say " Sir there is error in pay order so it has come back from ICICI. I will correct and deposit again in half an hour".
Nothing happen till monday evening. Again I called up , Sr executive asking my my ICICI a/c (though he has 36 checque leaves from ICICI bank, authorization letter mentioning a/c). Then he realize that one digit is missing in Pay order(he was supposed to correct this mistake in morning which he is doing in evening after i approached him). He went back with a promise to correct the error in 5 minutes.
It 30 minutes , i am waiting for his call if he has corrected the error. Wish me good luck and BEWARE OF IBDI bank sales team.
I have transferred some amount to another bank via internet banking. The money is immediately debited from my IDBI account but the amount is not transferred in 10 working days. The customer care people seems to be least bothered and forwards the case to the so called "concerned department". It i s the worst bank to deal with.
IDBI freezes your online account if you type wrong password 3 times in a row. No warning, nothing, the 4th time you will get the message that your account is frozen.
There is online form to request reset of the password. So I submitted a request on March 25 2007. Absolutely no response what so ever. After 3 weeks I sent a reminder e-mail to [protected]@idbi.com (that is the customer service e-mail for this). They said :
"We wish to inform you that your password had already been dispatched to your mailing address which is registered with us on 28th March, 2007 Kindly confirm your mailing address."
I reply to the e-mail and confirm my mailing address. The customer service representative didn't bother to read the complete mail and she sends a std response saying:
"We wish to inform you that the internet login password is case sensitive. Therefore, while logging in, kindly ensure that the password is entered in exactly the same format as was forwarded to you. "
What the heck? Are you drunk or what? Aren't you paid to read the e-mail? I am already at the edge of breaking down. Anyway, I reply to the e-mail asking them to clarify that e-mail. Then the representative replies saying that my password will be dispatched to my mailing address.
So today (may 21) I send a mail that I have not got any response. So the person replies with the following:
"We wish to inform you that the Password was destroyed for the reason consignee not available and therefore, we request you that, kindly inform us whether you can collect your Password from your home branch, so that we regenerate a new set of log in & transaction Password and dispatch it to your home branch for you".
What the heck? Consignee not available? I have not got a single notification. I am 100% sure no registered post was sent to my home address. So I have sent a mail asking for the tracking number for the mail which I was supposed to have lost. I will keep you updated of the progress. I want to receive the password by mail to my home address and I am going to see how long more this is going to take. IDBI: you are incredibly stupid! This is why some stupid m***ns in singapore and hongkong are overtaking us in banking in our own land. What a shame.
I have taken a home Loan from IDBI Bank and have had a horrible customer experience right through my association since January 2006.
In the last incident the Bank deposited two posted EMI cheques in the same month i.e. in the month of March 2007 instead of one and as a result the second cheque bounced due to insufficient amount due to no fault of mine. I as a result have incurred a penal charge and moreover my financial rating with my Savings Bank is marred.
On complaints to the collection agencies I have not had any response nor any redressal.
I have taken a home loan from IDBI bank, Delhi. They collect post dated cheques for payment of the EMI of...