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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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8:37 am EDT

Costco meat

I recently purchased a $47 package of NY Strips steaks from your store in Wilmington, NC.in the package they looked fine, although of different sizes. However, once I opened the package I found that the steaks had been cut on a bias. One ranged from 2.2"on one side down to less that 1" and that was along the shorter length. The longer length the cut was also unevenly. It is impossible to grill a steak properly when cut so poorly.

Maybe I can cut it up and use it for stew meat.

Peter Biddle
Mbr# [protected]

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9:47 pm EDT

Costco delivery service

I purchased a refrigerator online through Costco. As part of the delivery they were to set up the refrigerator and take the old one with them. They gave themselves a 14 hour window on the day of delivery. They dropped off the new refrigerator without set up or removing packaging. We were told they were not suppose to pick up the old refrigerator and left. I called Costco and after being on hold over 30 minutes they said they were sending out a team to set up the new refrigerator and take away the old refrigerator the next day. After waiting at home all day they were a no show. I contacted Costco once again (and was on hold for an hour) and were told they would have someone at my house by 5:45pm. 5:45 came and went so I called again. They are saying they can't send someone until June 2nd. I have been on hold trying to talk with a supervisor for over 1 1/2 hours.
Just want Costco to honor the service that I paid for.

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8:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco costco concierge warranty

Costco Case # 9618947, Supervisor Badge # 3675191

I purchased an Acer Switch 12 on 09/27/2016. It came with a one year manufacturer warranty and a one year Costco Concierge extension. On 05/28/2018, I began having trouble with my battery. I called Costco Concierge and explained that after 1/2 hour of use, the battery became too hot to touch, and that the unit died after an average of 1 hour 40 minutes. The product page says that the battery should last 5-6 hours. Additionally, the unit is taking in excess of 3 hours to fully charge.

When I contacted support on 05/29/2018, they told me that they were not responsible for the unit because it still had 112 days left of the manufacturers warranty and that Acer must have made an exception and extended the manufacturer's warranty for another year because it was purchased through Costco. I contacted the manufacturer both by phone, as well as looked up the serial number on the site, and it clearly says that the warranty expired on 08/25/2017 (I'm guessing when the unit was originally shipped to the warehouse).

Now I am in a position where I should have coverage, but Costco is saying it's not their problem, and Acer is saying it's out of warranty. Acer actually cares about their customers, and is agreeing to service the unit because it is a safety issue (which Costco doesn't seem to care about), but I refuse to pay for shipping when this is covered by Costco. The fact that your company refuses to resolve this problem and actually contact Acer or let me send the documentation from Acer is ridiculous. The response I got was, "If we need to send you something, we'll email you, but you can't send anything to us."

I am disgusted with Costco's disregard for its customers. Costco needs to take responsibility, and the refusal to do so is unacceptable.

If necessary, I will submit a demand letter and file a small claims dispute for the amount that I will have to lay out for shipping; it's the principle of the thing, and yes, I am aware that the cost to file the case would be the disputed amount, but Costco needs to understand that, especially when safety issues are involved, sometimes you need to do more than just believe your computer system regardless of other available information.

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The company remedied the situation

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8:30 pm EDT

Costco cashier

On may 29, around 5:40pm, my brother who is a member and I walked into the simi valley costco (2665 park center dr) to buy the $13 puma sandals. When my brother was looking at the sandals he realized he forgot his wallet and didn't have any cash on him so, I was like i'll pay with my debit card since we didn't want to waste any time going back home and coming back to costco later since we have a busy schedule. We get in line and the blonde cashier is like you cant pay with your card since he is the member not you. And I responded but he forgot his wallet and they are $13 sandals. And she is being rude and giving attitude and is like well I am going to call my super. So the super comes over and is like you can't pay with your card you have to use cash. And im like I only have my debit and credit card I don't have cash, but my debit card is basically cash because it's my money, plus it's just $13. Can't I just pay with my card. And he is was like well if you want we can hold these sandals for you when you come back later at night with his card. Something I have always loved about costco is their customer service and today I didn't not receive it. I understand if I was buying the product for my use or I was buying hundreds of dollars of groceries for myself then okay I shouldn't be able to use costco service since I am not a member but the sandals were my brothers and he is a member who just happened to forget his wallet. Like why couldn't I just pay using my card. It's not like we were stealing the item. And what irritated me more was just the attitude and rudeness from the blonde cashier and then the super. Seriously, individuals from thie location need to b retrained on how to deal with customers. Had they both been nice about it then we had moved on, but I can't deal with the rudeness.

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2:32 pm EDT
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Costco upcoming new spokane store

We have shopped at the Costco Division street store since it opened in 1992. Over the years I have spent alot in the photo dept. & was recently told that when the new store will open in July there will NOT be a photo dept. - I cant imagine why you would be taking this service away from us. The dept is always busy & it is so convenient to get one or many photo prints in just minutes. And the employees are so helpful. I'm sure you will say that it all can be done online, but I know from alot of people that the online printing is confusing & No one wants to use it. Please tell me this isnt so & that you are including a "Photo Dept" in the new store. There is no where else to go & I need to print photos on a weekly basis. Thank you for listening ...Vicky P

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9:03 am EDT

Costco Employee of twin falls, id costco

There is an employee of the Twin Falls Costco who works there and will find information about married women and pursue them while he is off work. He is inappropriate and I have quit shopping there due to it. I spent over $1000 a month and since this started last year I have quit shopping there. I know I'm not the only one he has done this to. His name is Ben Olmstead at the Twin falls Costco.

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jerome1975
, US
Oct 28, 2021 10:51 am EDT

Geesh, totaly blown away by this board. GF told me about it and I can't believe what i have read. It is such a small world to know many of the characters in this story. it is hard for me to believe that Robbie would fall for Penny. He was, is so smart and goodlooking to get mixed up with this kind of drama. Ben is definitely gorgeous, but such a terrible human and DUMB (and I mean DUMB). I really don't know she can be around him, but maybe because they are very similiar people. For Penny to walk around holding that guy's hand and think people don't think less of her is amazing. And trust me she cares. white trash of Idaho.

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EM215
, US
Jul 02, 2021 2:05 pm EDT
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Picture 2 of her holding a drink after the attack

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moonstone239
, US
Jul 09, 2021 12:14 am EDT
Replying to comment of EM215

There were numerous people with their phone’s videoing the embarrassing actions of Penny and Ben-O. Hopefully, they share it with Police so people can see what type of humans these two are. Such hatred for a women trying to hang on a joke of a person like Ben. What is she thinking?

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moonstone239
, US
Jul 10, 2021 1:59 pm EDT
Replying to comment of EM215

Heard last night that one of Penny’s new co-workers spoke with Penny’s supervisors about the way she acts and about incident at Festival. These two know there are people who want to see them pay for their lack of true human emotions. Hopefully it will happen soon. Video would be great if someone has it. They will deny and lie.

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EM215
, US
Jul 02, 2021 2:04 pm EDT
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Here are the pictures of them acting as if everything is normal after attacking someone.

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Thatsweird83301
, US
Jul 20, 2021 3:06 am EDT
Replying to comment of EM215

Wtf…is ben fat now?

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EM215
, US
Jun 29, 2021 1:18 pm EDT
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It looks like Ben is having Penny do his dirty work for him. It figures because he’s a coward who hides behind everyone he knows to avoid any responsibility for all the harm be causes. Penny attacked a woman that Ben had a fling with 4 years ago at the Highway 30 festival. It’s completely white trashy all around. I felt so bad for the woman she attacked. I just hope everyone knows their true character, and it’s trash. If anyone ever falls for his persuasive lies, I’m sorry. I hope anyone reading this will stay far away from the both of them. They definitely are perfect for each other.

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TFGirl001
, US
Jun 30, 2021 9:59 am EDT
Replying to comment of EM215

I witnessed as well. It was so disgusting and petty. Penny truly has no self confidence or self worth. She attacked someone just because Ben is a horrible human. Just when I thought the two of them couldn't sink any lower that find deeper sewage to bath in. Shame on them. Penny should be embarrassed for her children and family that she is the person she has become. Ben was already that just ask his joke of a family. Hope both rote in hell. Costco seriously needs to get rid of this guy. I hate shopping there knowing he is an employee.

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EM215
, US
Jul 02, 2021 2:01 pm EDT
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Replying to comment of TFGirl001

Does anyone have any pictures or video of the attack? Here are 2 taken after, and I find it callous that Penny just sits back down like nothing happened with another drink (which she should not drink if she attacks people while drinkng)
file:///var/mobile/Library/SMS/Attachments/ba/10/5E64CAC7-906D-498A-B57D-634D7DA80286/IMG_2780.jpeg
file:///var/mobile/Library/SMS/Attachments/46/06/ADC02113-659B-4F7F-983B-9017F9625825/IMG_2976.jpeg

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Thatsweird83301
, US
Jul 20, 2021 3:07 am EDT
Replying to comment of EM215

Wait, what? Confused on the details. What happened exactly?

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Takea#
, US
Jun 23, 2021 9:56 am EDT

Good to see Ben and Penny are doing well. No complaints, so the two of them must of risen past the complaints of this board. Ben is a totally a$$ and Penny has had many poor decisions in men, especially Charlie. But maybe these two were just meant for each other. Penny turns 50 soon and is only like 15 years older than him, so he will definitely live a different lifestyle. Hope they are happy. Glad I got away from Ben when I did.

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Igotplayedbyben
, US
Mar 19, 2021 1:37 am EDT

[censored] ben olmstead. He’s a cheater and a liar and a creep. Penny, you’re an idiot if you think he isn’t out there [censored]ing other women. I’m one of the dumb women (apparently) who fell for his tricks for the last four months.

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hiw20212
, US
Apr 01, 2021 5:22 pm EDT

last 4 months, with covid, penny living with him...really? i wish all the women who say they have been victimized would confront him and let penny know. it is hard to believe without some actually evidence. ben sleeping around and making you believe you are important is not some new concept. penny sticking around is the trick of a lifetime. i thought covid would of been his demise. certainly not

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CostcoTireGuy
, US
Apr 08, 2021 11:17 am EDT

I have said this on this before I see Ben as a coworker and this is who he is. A sexual predator but not in a psychopath way. He loves the hunt of stalking out a women as prey and getting them to sleep with him. He will say or do anything to have it happen. He is always in rare form with female coworkers or members on the floor. He is loved by many. Not trusted and everyone knows he will take advantage of any female day or night. He hasn't changed. He has been the same Ben since this board started and Penny came into his life. He will get caught again. If he hasn't already. Penny is a fool.

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Why is kindness so hard
, US
Jul 24, 2020 9:49 pm EDT

I honestly cannot believe that this is still even a thing. Ben and Penny sure occupy a lot of your time ladies & gentlemen. Your lives are so pathetic that they are all that you have to talk about or in common? You are all very sad humans if this is the case. With all the hate in this world, you all chose to add to it instead of promote kindness, compassion or forgiveness? Has Ben affected your lives that negatively that you truly must continue to drag him and the people in his life down with you? It must get heavy to carry around all the hate and hurt. I feel sorry for you all. I hope that you or any one that you care about, ever encounter anyone like you, I pray that they never experience the hurt and hate that you all choose to spread.

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LWord
, US
Jul 26, 2020 1:13 am EDT

Obviously you are part of the “Magic Team.” Trust me I have a great life just like most Anti-Ben women on this board. The reason is we figured out what Penny will today or in the future will soon find out...that it is a nightmare life to try to spend with Ben O. We do read and respond to this board to share our experiences in hope to protect other women from falling for men like Ben. Feel sorry all you want but we don’t need your sympathy. No hurt... no hate... just people sharing common experiences. Sorry if Penny or Ben’s friend don’t want to hear the truth. Isn’t is shocking to have all these comments about one pathetic individual in Twin Falls, Idaho and someone tries to pretend or attempt to convince themselves they aren’t true. Maybe we will pray for you!

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wtp&lb
, US
Jul 24, 2020 10:32 am EDT

Rumor is...B..hold your shock...broke his trust with P. I was told he didn't cheat but it was going that direction. P truly thought she was different. Taking the role of mother of his daughter, moved into the arson house and wanted to get married. She is trying to hold on to something she knows isn't going to work. Her pretentious put her with him thinking she was different than all the other women and now her ego is trying to get her to stay. She wants everyone to believe she was his catch, much older, fake and fun with everything and it was all the other guys fault not hers. She has to start looking at herself, because we all know what B is and nothing is going to change that. All of us that have been through it knew that.

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MissSurgeryCenter
, US
Jul 19, 2020 7:08 pm EDT

Penny moved in with the Ben. There is no way she will ever leave. She stayed with the Dr, her Ex and even her 1ST Husband for a long time after things went bad. She has nowhere to go at this point. I don’t see them ever breaking up. Penny needs this one to work

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TwinGG
, US
Jul 18, 2020 1:20 am EDT

I heard ben and penny broke up. Can anyone confirm?

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M
7:16 pm EDT

Costco la terra fina jalapeño artichoke dip

We are sorely disappointed in the recipe change of this dip. It was a favorite go-to for us, and we always purchased it for parties and events. However, our last purchase was a huge let down. The Parmesan and cream cheese has been replaced with mostly mayo. I'm sure it's cheaper to make, but the taste or texture isn't even remotely appealing. We will not be purchasing this product again, unless by some miracle the company decides to make it with the original recipe.

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12:15 pm EDT

Costco american cheese, kosher 407298

Why have you stopped selling most of the kosher products. The American cheese, 407298, Empire Kosher chicken breast 45479, leg quarters 40816, and breast with ribs 45807 were all eliminated recently. They were very popular with large sales numbers.
I understood eliminating them from Kennesaw store but not perimeter store.
Please help, you have a lot of disapointed members.
Thanks in advance
Dr Gary Fish

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4:40 pm EDT

Costco the francesca’s gift cards

On Wednesday, May 23 my husband purchased two Francesca gift cards and my daughter did also. We were going there for a birthday celebration, a party of seven, so these definitely would come in handy. We also had one card left from a previous purchase. When our bill came we gave the waiter five gift cards and our credit card to pay the rest of the balance. He returned and told us they were only allowed to apply two gift cards per table and gave us back our three gift cards. We were quite surprised at this because there is no disclosure written anywhere in Costco or on the gift cards that you are only allowed to use two cards per table. If we had known this before hand we would have not purchased the additional cards at $80 a set. We could have just applied that cash to our bill. It's not like these will go on used but it is just the principle of not knowing that you Are only allowed to use two gift cards per visit, per table . I just felt I needed to let someone know about this situation. I have also sent an email to the restaurant. Hopefully between Costco and Francesca's you can make the customer aware of this. Thank you for your time.

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2:16 pm EDT

Costco customer service return

I have had the worst experience with returning, i bought a tv samsung a little over 2 years ago and it went out tvs should last longer than that. At time of purchase i wasnt aware of any kind of warranty nor did i see a sign. I come to return the product and your customer service gives me a card for concierge and tells me call them and see if theyll let you return. I call them there rude she hung up on me for being a lil upset her operator id#4374185 this has been the worst experience ever with your corporation

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11:53 am EDT

Costco mocha freeze price increase

I was genuinely disappointed upon return from a vacation to learn that your Mocha Freeze price at your Food Court in Birmingham had doubled from $1.50 to $3.00! My wife and I joined Costco as Executive Members about two years ago after persuasive friends convinced us of the benefits, and we have been very happy to be in the Costco family. The Mocha Freeze has been a consistent pleasure on each visit for us with its reasonable price, great taste, and cool enhancement to the shopping day. For such an excellent company whose management places its customers first, this doubling of price seems highly inappropriate. Was this an error? I'm confident that we, as customers, realize that inflation and cost increases would certainly justify a cost increase to $2.00 per unit without causing significant negativity with customers, but $3.00? A Costo response to customers of "We heard you and, even with our increasing product and service costs, we desire for your Costco experience to be the very best; thus, we are rolling back the price of the Mocha Freeze to $2.00 effective July 4, 2018. It's time to Celebrate!" Thanks for your consideration.

[name removed]

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Update by Syd7
May 23, 2018 8:51 pm EDT

It's surprising to me that I am unable to revise or delete my own post from this web site. I requested the Complaints Board to do so, but the only option offered to me was to remove my name which they did. I appreciate the removal, but am very surprised that a poster apparently has no ownership of their own post on the Complaints Board site which is highly unusual.

I had mistakenly thought this was a Costco Wholesale site for member complaints, but it is not, and the post was directed to Costco Wholesale. I have alternatively written directly to Costco Wholesale to denote my concern. Actually I like Costco Wholesale very much. So, overall, kudos to Costco Wholesale.

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10:49 pm EDT

Costco rude service by checker in santa rosa avenue, santa rosa store

I am an 80 year old man who comes down to Costco about once a month. It has been 40 years of great service. Today, in the afternoon an unfortunate incident occured.
I could not find my wife as I waited in the mid aisle. Finally noticed her checking out down the way.. As she has the credit card I went right up to the station and put my 7 items at the end of hers. . I did not crash the line as my wife had only half of the order processed. The woman behind her grumbled and I apologized and said I had been waiting.
The clerk scowled and started to berate me about items that I had duplicated that were in my basket. He harshly asked me what I planned to do with these. My wife answered we want to have them put back. It was like he was accusing us of trying to steal the items. I finally said, " In 40 years this was the first time that I have been treated rudely at a Costco." The guy was livid and threw up his arms and called out a number ... maybe #5. and left the station.
A calm and understanding ( I suppose manager) came and asked what happened. I told him everything and the air seemed to be clear. I would guess that the checker was at the end of his shift and was harried. After a long day of driving and shopping we hit the road for our 2.5 hour trip back to Mendocino. Irritated and a bit angry, but realizing that this was a first time happening in a long number of years of being a customer of Costco. Richard Karch, 937-0334. [protected]@mcn.org.

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5:47 pm EDT
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Costco nature's domain puppy chicken and pea

For almost twenty years I have fed my dogs the Costco Kirkland Chicken, Rice and Vegetable dog food. It's rated four out of five stars by the independent Dog Food Advisor. https://www.dogfoodadvisor.com/dog-food-reviews/kirkland-signature-dog-food/. All the way up to last year I was also feeding my puppies the Costco Kirkland Chicken, Rice and Vegetable puppy food to my puppies. That is rated 4 1/2 stars out of 5 by the Dog Food Advisor. Unfortunately last year you stopped carrying it at our Costco and you went to Nature's Domain Puppy Chicken and Pea. https://www.dogfoodadvisor.com/dog-food-reviews/natures-domain-dog-food/. Although rated four out of five stars, since that time I have three one year old puppies that I have kept to be hopefully added to my breeding program. They have been on this new puppy food their entire lives along with three litters of puppies sent out to clients that had their puppies raised on it. Many of these breedings have been repeat breedings which previously have had no issues. Until this year. All three of my puppies that I have kept that were feed the Nature's Domain puppy food are ten pounds underweight and below breed standard in height! Two puppies that I have sent home, although they had their hearts checked before they left my home and both parents have had their hearts cleared last year by a specialist approved by OFA, they have heart defects. One passed away at ten months old. The other is declining and is expected to "drop dead at any time", according to the doctors at Pullman University. There have also been some other issues that have shown up this past year that I have never had before.

Although the first thought is yes, these things happen in any breeding program, I am seeing more of this within the past year than at any time before in my 11 years of breeding Labrador Retrievers! After reading several articles about peas, it seems to make sense that the new dog food is the culprit. According the the articles, "Once lectins from the peas are in the blood stream they can attach themselves to tissues such as joints, thyroid, pancreas, and the intestinal villi therefore blocking the absorption of nutrients at a cellular level. The body's immune system can then send out antibodies to attack the protein along with the tissue it is attached to. Researchers believe this inflammatory process can lead to a multitude of inflammatory diseases including thyroid, diabetes, arthritis, and cardiovascular disease."

Although I have not been able to locate any of the actual studies, here are some of the articles:

https://www.allaboutdogfood.co.uk/articles/peas-and-lectins-and-what-they-mean-for-your-dog

https://drjeandoddspethealthresource.tumblr.com/post/140578288096/phytoestrogens-dog-cat#.Wv1_H4gvyUk

https://www.planetpaws.ca/2015/07/05/the-pea-problem-in-pet-food/

http://truthaboutpetfood.com/disappointing-trend-in-rising-pet-food-market/

Although I do believe the peas in the Nature's Domain Puppy Chicken and Pea puppy food have caused numerous health issues in my puppies and it has cost me thousands of dollars, I am not asking for a refund of any sort. I have been very happy for nearly twenty years with your Kirkland Signature Chicken, Rice and Vegetable puppy and dog food. However, I am extremely unhappy with the Nature's Domain Puppy Chicken and Pea puppy food. I will no longer purchase your Nature's Domain Puppy Chicken and Pea puppy food nor will I refer my clients to do the same. However, I ask that you once again carry the Kirkland Chicken, Rice and Vegetable puppy food at our Missoula, MT Costco. I would be happy to purchase it and once again refer my clients to purchase from you!

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12:45 pm EDT

Costco Customer service

Good afternoon, the first Costco's I shopped at was In Mayfield Heights, Ohio 44124. I felt that they were very dry. Not friendly at all. So the next following week I decided to shop at store #1226. Experience was even worse. I was asked to provide my Costco's card when I walked in but no one else showed anything. Hmmmmm...Do I look like I shouldn't be in the store? Possibly maybe I appear like I cannot afford a Costco's card. I was told that Costco was a better store. I wish I could agree. BJ's and Sam's Club gave me better treatment. I refuse to shop in a store that doesn't value my money as a customer. My family and I will no longer be shopping at Costco's. Please cancel my membership and refund my money back.

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11:12 pm EDT

Costco ready pac bistro organic 2 pack salad

I'm so disgusted by this ready pac salad that I purchased at Costco Iwilei. At first I thought it was an organic black bean in my salad but it was an actual dead worm. It's so gross. Of course I threw the salad away, but I did take pictures. I also dont have a reciept because I bought this 2 weeks ago- I'm sure you could also look up my purchases if you needed too. I also sent a consumer's complaint to the readypac company. I'm not asking for anything, I just thought I'd let you know.

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1:59 pm EDT

Costco costco.com

I have my brother and his wife coming to live with me for a few months so i ordered two Alera Garment Racks from costco.com so that they would have somewhere to hang their clothes. Order was placed May 1, 2018 and it said that it would take 1-3 days. It is now May 14 and i still haven't received it. I received one of the two on May 11. I've been calling both Costco and T-force (delivery service) almost everyday to try and resolve this. It looks like Costco only sent one piece to T-force or T-force lost one. I can't figure out which is correct because both companies blame the other for the mistake. Regardless, i have mountains of clothes on the floor and i wish i would've just gone out to Bed Bath and Beyond and picked the racks up. Everytime i call, they tell me they will look into it and call in tomorrow. Now Costco tells me they can UPS it. I'm thinking why didn't they do that first then? Or even maybe after the first 5 times i called? Now my brother has gone out and bought a cheap temporary closet from Target. At the end, we spent more to waste time, stress over bad service and still not have the product we needed.

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10:04 am EDT
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Costco cw/kendal floral supply

On Friday May 11th Mother's Day flowers were delivered to my house. They were shipped by Kendal Floral Supply 1660 Kellogg Avenue in CA zip 92008. My daughter who lives in New York had them sent. I told my daughter they were fine because I didn't want to hurt her feelings but the truth be told they were far from it.
They were a bunch of tulips and the leaves were anywhere from pale green to yellow with dirt in the leaves. The buds were closed but the edges had dried out and when they opened the petals started falling off. I followed the delivery instructions and cut the tips added and mix the floral packet in water. I am a costco member and so is my daughter. We trust costco quality whether it is a kirkland product or other. My only reason for contacting you is to let you know this supplier does not deliver costco quality. Purchase order 0084708652075 customer ord 702277675 vender 94969 costco item 1219817.

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jolly st nick
, US
Dec 17, 2018 9:03 am EST

My flowers were dead in two days and they had water

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3:22 pm EDT

Costco kirkland signature protein bars

I purchased Kirkland ProteinBars approximately two weeks ago and have largely enjoyed them however, I received two bars in the box of 20 that did not have any chocolate chips in it. While the bar is good, the chocolate chips are definitely the best part of the protein bars. I am worried that there are more in the box that do not have chocolate chips.

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Costco aston wood shed

Aston 10' x 7.5' Wood Shed

Aston 10' x 7.5' Wood Shed
Item # ‌689494‌
$ 1, 399.99
Quantity
1
Order Placed
Wed, Apr 4, 2018

Order Number
[protected]

Order went well. Received quick email confirmation and received a text re delivery. We scheduled workers to begin project according to delivery date of Friday, April 20. We received a call on April 20 that the delivery truck broke down. Delivery rescheduled for April 21. We rescheduled our workers for their next earliest date, April 28. Upon unpacking, damaged floor panel was found. Shed could not be started. Workers rescheduled for May 5. Replacement floor panel arrives. It is the wrong size. Company called again. They recommend purchasing the floor panel locally and submitting receipt for reimbursement. Worker (at our cost) runs this errand. Workers also provided lumber to replace very poor quality lumber sent in shed package. Workers provided nails as the package did not include the needed 3" nails although the content list said they were included. So, two big delays, several extra expenses regarding local replacement of floor panel, workers extra charge for board and nail replacement, trip to landfill to dispose of damaged parts and incorrect floor replacement panel. It has been a very stressful month! Today, Mothers Day, is being taken over by shed construction. Our biggest concern is that we trusted this product because we trust Costco. We have been Costco members for years. We have never had any problem with or complaints about any merchandise bought through or at our local Costco store. However, this situation is out of hand. It has caused us great inconvenience. We feel we made a big and costly mistake purchasing this shed through Costco but the exact reason we did so is because we trusted Costco to provide good products for a good price. We are unhappy and feel taken advantage of. We hope to receive a response from you soon.

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Costco unable to purchase $300 worth of merchandise for my handicap father.

Today my cousin Matthew Bayley-Hay and I went to Costco for my handicap uncle, Mark Bayley-Hay. Upon arriving the woman at the door asked to see our membership card, which my cousin went to hand her and she waved us in, never looking at it. We shopped during a very busy time for over two hours. We had about $300+ of food and they refused to serve us w/my uncles membership, UNLESS we used cash only. Insinuating we had stolen cards. We explained that my uncle was ill and couldn't come himself and they insisted if we had ONLY CASH could we purchase anything. First of all, why cash only? Because the man on the card was black? My cousin is light skinned and I'm Cuban? I am appalled at how we were treated. I wish I'd have taken the mans name who mistreated us but I was trying to leave before he insulted us any further...making a huge scene and saying over and over DO YOU HAVE CASH? Marthew said I can pay for it with a debit card. It's my disabled father, we have the same last name. The man AGAIN demanded cash as though his debit card was stolen. If my uncle was a healthy man, I'd ask him to go as far away from Costco as he could! Unfortunately, he's not, so the closest is best for him. He is at times (like now) recovering from surgery and can't get out of the house. I understand your policies and card sharing isn't allowed but to stand there and say they'd let us purchase the items only with cash is both insulting and degrading! I think the person at the door should do their job and screen, actually look at the cards and if you can't purchase anything then tell the person BEFORE you spend two hours finding things you need to purchase. I also believe the person who makes the decisions or decided to then, should be told to have a bit more consideration for people and not raise his voice repeatedly saying CASH ONLY! Matthew had a perfectly good debit card. Your associate can break the rules and allow us to purchase items but only with cash as though we were thieves of debit cards. How unprofessional can you get?
I feel as though my cousin was discriminated against due to our skin color. The fact that my uncle Mark is a black man and my cousin is light skin and I'm a Hispanic woman is the only reason that man demanded cash. Why couldn't he take a debit card (equivalent to cash) be used? He said how are you paying? What difference does that make? I'm sick to my stomach as he also kept asking does she have one? Does she have one? We'd already given him the card showed ID which shows the same last name and address, explained my uncle was unable to shop himself.

I am unsure if I'll ever shop at Costco's. Or have my uncle get me anything there anymore.

Pembroke Pines, Florida is a beautiful place and I expected more of the people here. I'm not sure if he acted upon his own judgement or your policies, either way, I'm so upset. My cousin feels discriminated against as do I. I thought this was 2018 and humans knew how to treat each other. This has been humiliating, degrading and insulting.

With all due respect for you as you are here to listen and weren't involved,

Susan Tower
[protected]
[protected]@icloud.com

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dudeguy7
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Jun 01, 2018 6:23 pm EDT

they literally can't help you if it isn't your debit card. it doesn't matter if you say it is your uncle or not. they can't willingly accept his card or they will get fired, they don't care if you shop there or not. and quite frankly I don't think anyone does

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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