Costco review: Customer service, Tracy supervior, at Surprise/Waddell-303 location

8/27/26 spoke with agent for kiosk for auto key/fob replacement. 8/28/26 Purchased the fob for $109. Went outside to receive product to no avail. Told by technician to take receipt to membership service for refund. It is then that TRACY, female in customer service was rude, discriminating, biased, evil and downright wrong. She immediately alluded that I was a thief and a liar, that I received the fob and prove that i did not by going outside in 109 decree weather, stop the tech from working, and tell him to come in and prove it to her. I protested, told her i am not a thief or liar, I am a member! She rolled her ugly eyes and walked away. Told the clerk waiting on me to make me wait. i went back to the kiosk, the clerk CALLED the tech outside who came inside. Oh my, he is BLACK TOO, TRACY did not believe him either. I asked for a manager, got JAKE who I lodged my complaint with as TRACY exited the entire room area like a coward. Jake apologized and processed my refund and did not provide any other remedy for my and my son's DIGNITY!. I firmly feel that because my 56 year old son and I (73) were profiled as black lying thieves. I am very upset and will file further complaint with corporate. Denessa Davis, Surprise,az 85388