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The service I received from a member of one of the Costa coffee staff was disgraceful. The Costa in question is the shop located in York Hospital, North Yorkshire. I was the first customer of the day Sunday 22nd June 2025. All the female staff spent their time complaining openly and loudly about what it’s like working for the organisation. Also the tallest female staff member was rude to me; when I went to the counter to ask for a take away cup, the staff member turned round from what she was doing, put her hand on her hip as though I was a convenience and said”what?!” No compassion or sensitivity at all in the one place you need it.
Desired outcome: Staff member to be moved out of working in a hospital as she has no sensitivity or care towards visiting members of the public. For all she knew I could have been in to see a dying family member.
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