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Consumer Portfolio ServicesBad Business Practices

My boyfriend and I have fought with CPS for over a year regarding a truck we purchased from them. We settled out of court and they have refused to pay what they settled for. They settled with us not a judge telling us what we were going to be given. They settled with us and then have not paid. We have filed several contempt of court charges on them and still they refuse to pay. At this point we are either going to own the company or force them to close down and liquidate all their assets to pay for this debt they owe us. I have read online where others are having the same issue and you would think CPS would learn from their mistakes and just pay. In the end they are not going to have a choice anyway but to pay what they owe. If anybody else is running into this same issue with CPS I suggest you contact Federal Trade Commission because they will give you results.

Responses

  • Ti
    Tiffany Sanders Apr 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I fell behind in my payments due to loss of work ...This company full my cell and home phone bill and proceed to call family members and clients and discuss my personal financal matters with them. very unprofessional tactics...please shed some advice is that legal.

    0 Votes
  • Li
    lisa Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The wrost ting you can do is avoid them, because just like any other bill collector they want there money. they will work with as mutch as they can. make sure you keep your word as far as payment arangement you make. I know because i got into some truble but they worked with me and now. my credit is better than ever

    0 Votes
  • To
    Tonisha Oct 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They call my job at least 5 times a day and tell who every answers the phone the status of my account an leaves threats on my personal answering machine.

    0 Votes
  • Ca
    cassandra Oct 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have been the victim of this harrassment from CPS.Due to the economy my husband lost his job about 2 years ago, and has not been able to find sufficient work to support the family and pay bills on time. They are very aware of my position, but still dont care as long as they get the payment.

    0 Votes
  • Tr
    TRINA HOLMES Mar 03, 2009

    I WISH I HAD NEVER DONE BUSINESS WITH THIS COMPANY. I TELL THEM EVERYTIME THEY CALL ME AT WORK I CAN NOT GET CALLS THEY SAY MY ACCOUNT DOES NOT SHOW THAT DONT KNOW HOW IT COULD NOT BE I HAVE HAD ABOUT 1O CALLS AND EACH TIME TELL THEM NOT TO CALL ME AT WORK. THEY CALLED MY NEIGHBOR ONCE AND TOLD HIM TO GIVE ME A MESSAGE I WAS BEHIND ON MY CAR PAYMENT. WHO DOES THIS COMPANY STAY IN BUSINESS WHEN THEY VILOATE THE FAIR DEBT COLLECTIONS. THEY ARE ALL REAL RUDE WHEN THEY TALK TO I HAVE ONLY HAD ONE PERSON IN THE 3 YEARS I HAVE DONE BUSINESS WITH THEM THAT WAS HALF WAY DECENT.THEY ALSO RAN A CHECK WHEN THEY WERE NOT SUPPOSE TO WHICH REALLY PUT MY BANK ACCOUNT IN A HORRIBLE STATE, TOLD THEM THEY DID NOT CARE.

    0 Votes
  • Lm
    lmgj Apr 21, 2009

    I am glad I am not the only one having issues with this company. I have gone through similiar things as the complaints listed. At one point, a male from the comapny called and told the receptionist is was my husband, and another time a female called telling the receptionist it was and extreme emergency and she had to speak to me. And I have CPS on more than one occasion I can not take personal calls at work. My car is almost paid off and I certainly won't be doing business with them once it is paid off and I will not recommend them to anyone.

    0 Votes
  • Ca
    catwoman34 Apr 21, 2009

    They are terrible. They break every sarbanes oxley rule in place. They call my neighbors, get their numbers from white pages, they call my work, they told me to sell my jewelry. They called my daughter names and called me names. They finally took the vehicle, and I feel releived and not afraid of them anymore. Terrible company to deal with during tough economic times.

    0 Votes
  • Ti
    tire of CPS Apr 22, 2009

    You need to file a complaint with your state attorney general office. Then you need to file one with the federal trade com. let them know what they did because it is illegal.

    0 Votes
  • Ad
    Advocate for the People Apr 23, 2009

    Consumer Portfolio Services is what you call A SUB-PRIME LENDER! It is the Equivalent to getting a loan with a LOAN SHARK! Their UNPROFESSIONAL, UNRULY MANNER, LAW BREAKING TACTICS, are exactly what you will get with a Company like this... This company's SURVIVAL is by PREYING on those who have filed BK and those who may be having financial problems! This company MAKES BANK by giving you a loan with a JACKED-UP INTEREST RATE! If you are 1 min late on your payment you can count on getting several HARRASSING phone calls! If payment is not made, they turn around repossess the car and you are responsible for the deficeit...HEY DOES THIS SOUND FAMILIAR TO ANY OF YOU THAT HAVE LOST YOUR HOME TO SUB-PRIME HOME LENDERS! These people operate the same way! However, you the Consumer has RIGHTS! The DC (debt collector) cannot call you at WORK... They cannot call your EMPLOYER... and they cannot call your REFERENCES and DISCUSS YOUR LOAN OR BUSINESS WITH THEM... They cannot THREATEN YOU, and they cannot say things such as " we are going to garnish your wages.." they cannot be abusive in any way... Each State has similar but different laws regarding repossession and it would behoove anyone to contact a Consumer Attorney to know your State Laws... There is also THE ROSENTHAL FAIR DEBT COLLECTION PRACTICES ACT... (California) You may send a CERTIFIED letter to CPS and Request that they stop Harrassing you and anyone else they may be bothering with your loan... By Law, they should honor your request... However, dont be surprised if they won't... The point is to start documenting on paper what is occuring with you and this company... BUT FIRST DISCUSS YOUR RIGHTS WITH AN ATTORNEY... Some attorneys are willing to give you free advice... Good Luck to anyone who has a loan with this Company... your going to need it...

    0 Votes
  • Me
    Megan Jun 11, 2009
    This comment was posted by
    a verified customer
    Verified customer

    They call everyday, whether my car payment is late or not, they called my next door neighbor to see if my car was there, even though I did NOT put them down as a reference, I don't even HAVE THEIR PHONE NUMBER! won't come get the car, continue to call me, my family, my neighbors.

    0 Votes
  • Wh
    whoknew09 Jun 19, 2009

    This company has my address and phone number though it is a cell, yet they continue to call family members. And they gave out financial information to them! One representative even went so far as to say that a the family member they were calling was also responsible to pay this. Of all the nerve! I am going to sue. Has anyone else had problems with them? Like this?

    0 Votes
  • Ra
    raynette3 Jun 29, 2009

    Is there anyone knowledgeable enough to start and file a class action lawsuit against this company.
    I know their practices has to be illegal in more ways than just one.

    -1 Votes
  • Js
    jsmithee Jun 29, 2009

    Nothing they are doing is illegal. The easiest way to get them to stop calling and telling your neighbors/work that "CPS" has a message for them is to pay their bills on time. Cut off that cable tv, get rid of that cell phone, stop buying new clothes for awhile, make your CPS bill your highest priority. Do this until they are paid off and have no further need to hound you to pay your obligations.

    0 Votes
  • Sh
    Shannon Elaine Jul 06, 2009

    I wish someone would get a suit started against them for illegal debt collection practices. They have broken so many laws it is unreal. Maybe I'll record my next phone conversation with them.

    0 Votes
  • Sh
    Shannon Elaine Jul 06, 2009

    We sure have. From day one of buying our van.

    0 Votes
  • Er
    ernurseohio Nov 14, 2009

    I had the same issue - they called everyone BUT me! I really wish a class action suit could be taken...count me in if it does

    1 Votes
  • Ju
    jules82 Nov 23, 2009

    I too have had the same exact problem with this company. I have come to the conclusion that this is a govt owned company. Because they break every law that can be broken and they are still in business, it leads me to believe that the govt set up this company to give the poorest of poor and those that struggle the most to pay their debts for whatever reason, a loan to get a car so they can continue to work. A person with a car is much more likely to be responsible then someone who doesn't have a car. If it wasn't a govt owned company there is no way they wouldn't have been sued. I would like to start a civil law suit. I would like to get everyone that has had any kind of bad experience with this company an opportunity to take part in this law suit. If you are interested in moving forward with me, please email me at [protected]@yahoo.com. In the subject line please post CPS Car issues. If you would forward me an email with what you have gone thru with this company and any contact info you feel comfortable sharing, I promise you I will do my best to expose these people in our court system. This company went into my daughters checking account a second month in a row, and took payment, even though they were told several times that they could only take one months payment. The lady then said to my daughter we will be taking next months payment as well. My daughter said no, they didn't have her permission to go in there any other time but the payment she was calling for. They went ahead and stole the money out of her account the next month without any kind of contact or permission. I too have suffered all the same phone harassment as well as having all my family members being told that they were coming to repo my car. Again, I will be shopping for an attorney and filing a class action law suit. If the govt is behind this, it needs to be exposed, if this is an American company doing business in America, then they need to abide by the laws in America and calling and threatening and stealing money from our accounts is not the way we do business in a law abiding country. Email me if you are interested in joining this civil lawsuit. [protected]@yahoo.com

    0 Votes
  • Ts
    T. Sayles Feb 02, 2010

    I cannot WAIT to pay the balance on this loan.
    Very Rude people in this corporation.

    0 Votes
  • Le
    lesann66 Feb 06, 2010

    My complaint is in regard to these complaints. Do some googling, learn your rights. Here are some consumer websites.

    http://www.privacyrights.org/Debt-Collection
    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

    0 Votes
  • Wh
    whoknew09 Feb 25, 2010

    We paid off our balance with our taxes. We sent a MoneyGram through Walmart for over $2000+. My husband called adn got the payoff balance that was good for a week or so. He called to confirm the payment went through aftermaking it (it usually takes 15 minutes or so) All is good, right? WRONG!!! We get a call 4 days later saying they are picking up the car BLAH<BLAH<BLAH... We are like WHAT!?!? THis was paid. So my husband calls CPS directly, and the rep says we paid $65! Needless to say, we called money gram, and it went through alright. We were on the phone all that day and the next with CPS. Mind you 2 more days and we'd owe more interest. Finally a rep says, it looks like $65 went through on the day we originally made the payment, and the other money wasn't transfered until today (the day we were on the phone with them) Convenient? Yeah. Good riddence to Bad rubbish, I say. No one should ever do business with this company ever again.

    1 Votes
  • Ta
    Tara B. Nov 23, 2010

    I have also dealt with this company and they need to be stopped. Harassing calls. contacting those not on my list, giving out personal information, and no m bill shows I behind which I have proof that I am due but one payment and it will be current. This company obviously get there people off the streets! They need to be stopped and I plan on filling a lawsuit soon

    0 Votes
  • Ti
    Tired of CPS Feb 06, 2011

    Good for you everyone needs to file a class action Law suit!!!

    0 Votes
  • Da
    Dawnett Cotton Mar 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am in agreement with everyone else. This company is crazy. They acquired my car loan from ACC and they have been nothing but rude. They threaten my family members, they used to call my job and get nasty with my co workers. Something needs to be done about these people. If I could refinance my loan I would be more than happy.

    0 Votes
  • Pr
    project626 Apr 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Call and speak to Cindy Springstein.
    She is a Manager for CPS.
    [protected]
    She seems to be a VERY helpful person.

    0 Votes
  • Ka
    katiescarlett Apr 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    try MoneyAisle.com I was sure I couldn't refinance but this site found me a refi company that actually gave me a lower interest rate and cut my monthly payment in half!

    0 Votes
  • Da
    DarcelD May 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i had a loan that was sold to consumer portfolio services and the device that they have hooked up to my truck has not worked properly and had now damaged the staterr and the ignition on my truck, please help i cant pay the note and get the truck fixed at the same time and if i cant get to work i cant pay the note...

    0 Votes
  • Pe
    Penmaster Jul 24, 2011

    1000000% in agreement I used them in 2008 I'm still paying. I am going to sell my car to get away from them. They actually called my neighbors (NO LIE) to see if they knew me, because they wanted them to leave a note for me to pay my car note. I was furious. I was a week, and a half late because I was paying for my daughters graduation!!! I would tell anyone if Consumer Portfolio Services is offered as a lender walk away!!! Any Company that uses them for a lender I will not deal with.

    0 Votes
  • El
    Eli4aref Jul 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    yes they called my neighbor too. Left a message. Here I have a old cute Italian lady running up to to go to her house that there is a message for me in her phone I was disgusted!! This company is absolutely the lowest, dirtiest co I've ever dealt with.

    0 Votes
  • El
    Eli4aref Jul 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I'm there... I still got a recording they left in my next doors neighbors house.
    They're Piggssssssssssss

    0 Votes
  • Km
    KMObrien Jan 11, 2015

    There customer service sucks and how the pay down the loan itself its "robbery right under my nose". I looked at my account online and there are months when the whole entire payment is just for interest. I love my car but is there anything that I can do to get out of this?

    0 Votes

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