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1.7 483 Reviews

Conn's Home Plus Complaints Summary

85 Resolved
398 Unresolved
Our verdict: With Conn's Home Plus's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Conn's Home Plus reviews & complaints 483

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C
11:46 am EDT

Conn's Home Plus False advertisement

On August 8 @ 9am I called Conn's Department store and talked to Conswelo and asked about the Roper 25cu ft refrigerator that is advertised on their website for 597.00 and he informed me that they several of the refrigerators in stock. When I arrived to the store, the salesman that I spoke to could not be found and the manager stated that he should have not told me that, that they only had one and someone, JUST came in and bought it. He did not offer to call other stores for the product or any thing. I went home an called other locations that stated they had the refrigerator and when they, so called looked, they did not have them either. I believe that this is a sign of FALSE ADVERTISEMENT. I burned out too much gas getting to the store to purchase something that did not exist. They had no customer statisfaction resolution for me. I will never spend A dollar in this place and will tell all my friends and neighbors concerning this matter.

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Disappointed1stCustomer
, US
Feb 01, 2015 2:10 pm EST

I had the same scenario but with buying a tv. I wanted a certain TV because it was a plasma. It also happens to be their lowest price tv. There are excellent reviews for this actual product. THEY DID NOT HAVE THIS IN STOCK NOR DID THEY EVER INTEND TO RESTOCK THIS ITEM. I tried to get the next plasma at $700 and of course same scenario. Then they tried to push the latest and greatest, UHD TV on me. Classic bait and switch.

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K
10:01 pm EDT

Conn's Home Plus Warrenty

I have bought a boxspring and ultra plush with warranty for 1878.03 in 01-12-08 and have been trying for 4 weeks now with promises to come on diff. dates to look at my bed. I had surgery 4 weeks ago and can not sleep in the bed because it sags in the middle. Im tried of trying and I want full refund since yaw can not honor are work with me plus I have called store manager Pete in Webster and he asurred me he would get right back with me now twice and nothing. I have bought alot from yaw these past years and payed all off I can not believe yaw are so careless on this and so many have made promises and I am still sitting here waiting.my phone number is [protected] and this is under [protected] which is a wrong number that also yaw couldnt fix.

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Grateful Reader
Hurst, US
Jul 29, 2009 10:23 pm EDT

I would like to thank everyone for posting their experiences about Conn's. I recently went online to apply for credit. I was told to go into the store to activate my account. Instead I got a pushy salesman that was trying to hard to be nice. I asked him to give me the monthly payments on two mattresses, instead he placed the order for the most expensive mattress! I walked out w/a contract for a $1500 bed that I wasn't 100% sure that I wanted. My saving grace is that the warehouse was out & they were unable to process my order! I went into the store today to look around & talk to the sales guy & was given information from a manager about the "line of credit" that I was never told about before. The guy kept making references to Conn's being a "second chance financing company" & for people w/bad credit! Which was offensive because I was asking about the mattress. I wanted to scream in his face & tell him that I have a Discover card, so Conn's is not doing me any favors! This was my first time dealing w/Conn's, I was referred to them by a family member. I didn't like the experience I had today & now that I have read these comments, it all makes sense. So I say, Thank you, Thank you, Thank you for keeping me from making the same mistakes! I hope there will be some type of resolution for you all soon.

Grateful Reader:)

ComplaintsBoard
J
10:04 am EDT

Conn's Home Plus Service failure

I have a an air conditioner/ heater window unit for my appartment that the air mover motor failed two years ago.
conns service piced up the unit and lept it for 7weeks to repair and when it was return "fixed" they installed it and advied that it would start to cool, 30 mins later electrical smoke apeared and the unit was burning inside. the unit was unplugged and service came out 3 days later and kept it for another 3 weeks. No smoke this time but it never cooled like it should. this June it wasn't cooling at all and service was called again. Service tech advised the wife that the unit would be picked up in several days and needed cleaning inside for a charge of $130. We have an extended waranty/ service plan that we pay $350 a year for.
When I got home I pulled the unit out to look at what he was talking about and the unit was clean but the condenser coil fins were smashed flat on the inside from when they last worked on the unit repacling the fan shroud for the air mover. when the technitian was advised of this when he picked up the unit he agreed that the coil needed repalced.
it is now 7 weeks again and no word from service. Our phone calls asking about the unit are redirected to a opperator who advised that they will leave a message with the manager and he will call back. We never get a call back.
An attempt was made calling for a district manager and all they show on the work invoice is for a cleaning which I told them I did not want nor need the cleaning that the machine needed a new coil.
I then asked if it was just needing a a cleaning why was it taking 7 weeks in the middle of the summer to clean. The reply was it should never take that long and the service manager would be contacted for clarification, and I would get a call the next day. I gave tem my cell phone # and verified a read back to make sure they had my right number and again it has been a week and no phone call, no air conditioner.

Of course when the store manager is approached with the problem he advised that that is a service problem and he cannot do anything about it that I have to contact the service Dept. The unit is 6 yrs old I have paid $350 a year for extended waranty I could have bought two new air conditioners by now.

Any suggestions on how to get this resolved when a person cannot even get intouch with management.

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S
8:19 pm EDT

Conn's Home Plus Restocking fee

I pick up a new computer from Conns for about $900.00. When I tried using it most of the software that came with it said it would not work due to the Vistia software it came with and many other problems. I have several accounts with Conns and always pay on time. I had my works IP person look at it and I was told the computer was bad. I called Conns within 24 hours and informed them of the defective produce and was told I would have to pay 15% restock fee to exchange it. I returned it to the store within the first 24 hours but could only leave it with employees because I will not sign a paper agreeing to the 15%.
]My advise is DO NOT USE CONNS

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Elizabeth Legnon
New Iberia, US
Sep 13, 2009 11:36 pm EDT

I too have been screwed over by Conn's in New Iberia, La. I purchased an HP laptop from them and in less than 24 hrs the computer would'nt even come on. I tried calling the next day to talk to the sales rep who sold it to us, but was told she was out to lunch.I left a message to have her call me back but never received one. This was purchased on Oct.14 2008 and i was told in order for them to take it back i would have to pay a 15% restocking fee or bring the laptop to the repair company if i wanted to get it there faster. My response to that was i should'nt have to have something that i supposedly bought brand new have repaired i only was asking for an exchange, but was not even offered that.Now the runaround began i made calls but never got called back. I finally took the laptop to my computer repair service and was told that the harddrive was severly damaged, this was Nov. 21, 2008 went back to Conn's with the paper and still said all they could do was send it to there repair people, so from that day forward i have not had this laptop in my possession.I still tried to get this matter resolved and was told to contact an Alan Shepard which would never call us back.In January Conn's repair service confirmed our repair companies finding that the harddrive was damaged.When we were finally able to speak with Alan Shepard he told us it was just missing a program.Now on Sept. 15, 2009 we will be going to small claims court to do battle with them and i too contacted our local news channel and am waiting to hear from them. I need all the help i can get. Thanks For Hearing me out and if you would like to respond to this my email is legnonfamily@yahoo.com Thanks Liz

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Sandytx1
Port Arthur, US
Aug 05, 2009 4:48 pm EDT

CONN'S SERVICE DEPT. SUCKS !.. THEY ARE RUDE AND STUPID !... YOU PAY FOR EXTENDED WARRANTIES.. AND THEY SCREW YOU AROUND UNTILL THE WARRANTY ENDS.. I HAVE BEEN A CUSTOMER FOR "35" YEARS.. BOUGHT ALL OF MY APPLIANCES FOR SIX OF MY HOMES .. ONE OF MY "NEW" DRYERS COUGHT ON FIRE.. THEY SAID IT WAS MY FAULT.. "I SHOULD NOT LEAVE IT UNATTENDED" !... THIS COMPANY IS SICK !... NO WONDER EVERYONE GOES TO LOWES, HOME DEPOT AND SEARS FOR THEIR APPLIANCES !.. I AM ON MY WAY THERE NOW !.. TO LOWES THAT IS.. .. CONNS ARE A BUNCH OF LIERS ! "BAD FAITH" I THINK IT IS CALLED ?! HELLO PEOPLE !.. THIS PLACE NEEDS TO BE SHUT DOWN ! I AM CALLING THE NEWS..

ComplaintsBoard
T
12:52 pm EDT

Conn's Home Plus 100% customer satisfaction, not!

Purchased a brand new dryer with cash 3 months ago, Brand name 'Roper', I guess Whirlpool manufactures that model. Anyways, dryer was pulled out of the box broken, never worked on the first power up, drum keeps banging around like Im drying bricks or something.
Called their store and was told service would be the only thing that could help us, store refuses to replace the dryer unless their 'certified tech' can bless a replacement.
I am now on my 4th repair, have been calling service only to be put on hold for hours (literally), I have asked them to replace the unit only to be refused. Its been 3 months now and I have not been able to do my laundry, so I went to Sears and purchased another new dryer.
Conns still will not replace the broken dryer, purchased brand spankin new, managers refuse to return my calls... needless to say, Conns gets the suck award of the year! I have been their customer for over 11 years, and never had any issues till now with their appliances. As of today, they can kiss my butt.
Im closing my account, and they can keep the cash I spent on the dryer, but rest assured, I will paint a LEMON on the side of the dryer, and make sure its out on the freeway in front of the store for the world to see.

Conns will never have me as a customer again.

Dont ever purchase anything from them, they will tell you what you want to hear, and never back up their company policy of '100% customer satisfaction guaranteed'... They bark like big dogs, but never bite when the rubber hits the road.

I even asked for a store credit, they refuse... so they can have my new dryer and my money, it will be the last time they rip me off!

Very unsatisfied customer in Lewisville Texas!

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Very Upset custumer
, US
May 28, 2010 9:32 pm EDT

I hope a lot of people can read this and get warned in doing business with CONNS.truly they live by their name Con.

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N
6:33 pm EDT

Conn's Home Plus Television not working

I brought a 50 inch RCA television from Conn's back in Feb. 07. After having the TV for about 5months I began to have problems with it. The 1st problem was that the lamp to the TV went out, I called and had that replaced. Not even 4 months after having that replaced the TV began to power it self off and on. I called to report that problem, I had to wait 2 weeks befor an tech could come out to look at my TV. The tech came out and said oh we need to replace the lamp again. I then had to wait 2 weeks for the lamp to come in no one never called to tell me that the lamp was in, so when I called they set up a time for a tech to come out, the tech showed up and replaced the lamp now not even 2 hours after the tech left my home my TV beagn to have the same problem powering it self off every 5minutes staying off for 3 minutes then coming on and staying on only for 5minutes. I called the service department and reported that the TV was still not working and I asked them if the Tech could come back to look at the TV, of coarse I was told no that I would have to wait about 2 weeks foranother tech. The 2nd tech never showed up to my home, so I called to ask why the tech did'nt show up could not get an answer. I then had to wait another 2 weeks for another tech. The 3rd tech called and told me that he knew what the problem was and that he was going to order a part for the TV. So once again I had to wait another 2 weeks for another part, now once the part made it in I had to wait a week fot a tech to come out. The 4th tech came out and replaced the engine to my TV. NOW after 15 minutes that the tech was gone my TV went off and never cam back on. The same day I called and told the service department that the tech had made tih TV worse than what it was. They told me that they would have to order another part but what part they did'nt know. So by this time they said that they would have to come pick up the TV to repair it. I had to wait another week for them to pivk my TV up. Now they picked up the TV on an Wed. I called on an Saturday to check the status of my TV. Guess what? They did'nt have an answer for me and told me that no one has started working on it, so I waited til Tuesday to call back and check the status and once again no has yet to start fixing on my TV. To this day I'm still with out my TV. They been giving me the run around for over 2 months now. The tech's that they sent out never ran any kind of test on my TV to see what was wrong with it. I can never speak with a real supervisor. This is the worse service I have every got in my life!

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Joan
Edinburg, US
Mar 16, 2009 1:53 pm EDT

My husband and I are having the same problem with our tv and he is on the phone with conns as I write this... They picked up the tv 3 weeks ago because our tv was doing the same thing yours was. the tech came out 2 times . each time the tv continued to act up. the last visit he said it was the motherboard and he couldn't get it out so our tv would have to be picked up for repair. no one came or called us for 2 weeks. when we called service they never knew what was going on. they finally picked up the tv on march 2nd. last friday we again called service to find out where our tv was, it has already been gone 2 weeks. we were told by service that they would redeliver the tv yesterday... no one came... now today we are told it is sitting in a warehouse and has not even gone to san antonio for repairs yet? WHAT KIND OF SERVICE DEPARTMENT IS THAT

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R
4:40 pm EDT

Conn's Home Plus Bad customer service and technician

This company's part and service department has the worst customer service i have ever seen in my life. I called to report a problem with my washing machine that was under warranty. The tech came out and said there were a couple parts that needed to be replaced. Since the conns company is not located in Tyler Tx I was told to contact the dallas part/service dept to place the order. I placed the order a month ago and still have not received a single part at all. One week I would receive a call from gloria saying that the parts were shipped out by fed ex. Once that week passed I called and no one could find any information about my order. Since then I have talked an asst manager which lied and said he would return a phone call and never did. So I proceeded to call on a saturday to try to get some more information about the order. I requested a supervisor and I spoke with greg which was no help at all either. All he could tell me is that after a month they shipped the parts to the wrong address when I verified and notified them that the washer was at a total different address than the address that opened the account.I also advised him that this dept has screwed up my account pertaining to my telephone number and address. All he could tell me was that the parts had to be reordered. Greg called back on Monday once again lying saying i would receive my parts by mon. or tuesday and he would call back to give me a tracking number. I have yet to receive a call about the parts. This department needs to be reevaulated and retrained on how to handle an invoice and order properly. Also how to notate a call correctly so that the next rep to handle the account would have some information about the situation.

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5:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Conn's Home Plus Conn's

Well folks there are things you should know about us sales people
at Conn’s we only get pay by commission so that means to you
That if we don't sale you something with a warranty we don't make any money so we will shove it if we can; nobody likes to work for free,
So don't be surprise, and by the way some items have more profit for us so we will try to sale you what puts more money in our pockets, not what you want.
In reality the system it’s all screwed up. Our computer system is so old
That often things get lost and they will make you call more than 20 numbers before you get any answer; don’t blame us for that ok.
Do you want to know a little secret?
every month we have a company meeting where we talk about how to make more money off of you, At Conn’s either you make money reaping people or you quit so there you have it, now, I think I will be able to sleep tonight, and don't forget to stop by your local friendly Conn’s store. Yes am the guy in the red jacket

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6:39 am EDT
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Conn's Home Plus Customer service

I purcahsed a Poulan Pro Rototiller on 3/30/08. The second time I used it the drive shaft in the transmission broke. Conn's said I had to take it 60 miles to their service center. Poulan Pro told me to take it 5 miles to one of their authorized service centers.
The PP service center stated it had a defective drive shaft and would cost more to repair than replace. They gave me a written statement to give to Conn's so I could get an exchange. Conn's stated their mechanic had to make a decision.
Conn's took the tiller on 5/20/o8. as of 7/8/08 they still haven't had time to look at it. The store manager in white settlement, TX states he cannot do anything for me until they look at it. I asked if he could call someone to see what the delay was. He said he could not and that he has 4 refrigerators in the same limbo.

I have repeatedly called Conn's service center and complaint center. The complaints center puts you on hold without asking and then transfers you from person to person. The final transfer was a recording stating that the service center was now closed. It was amazing.
Their sign says award winning customer service. Who gave these people an award.
I googled Conn's Customer service to find a better number and found this web site. The complaints I read were the same story.
I do not recomend using Conn's at all.

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joe66
, US
Aug 19, 2016 12:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On 07/13/2016 .I went to Conns in Conroe Tx to buy air conditioning. Anyway it's to big for my windows. So on 07/14/2016 I returned it. They just closed the account. I want it off of my credit altogether because it was returned.

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jarvisba
, US
Jun 06, 2016 1:19 pm EDT
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this company gets worst each time I make a purchase. I was making a purchase on a refrigerator. First of all the sales purchase added charges before consulting with me and was up set when I spoke with her about it. Okay they would call me on the delivery, I waited four days not a call. I called them on the fourth day and was told the refrigerator will out of stock and would be in on Thursday, I would get a call on Thursday with the time. When I didn't hear from them I made the call. I was placed on hold for a while and when they returned to the phone again it was stated that the refrigerator was not in stock . The projected delivery date would be December 25th 2016. I stated this is June. Original I stated to the sales person if that particular refrigerator was not in stock I would go with another one. This was communicated at the time of the other purchase. At no time did I hear from the sales person or no one else. I went to the store and canceled the order. I prefer not to purchase anything else from Conn's. I have made several purchases and every time it's a problem with the delivery. ( Very Poor Customer Service.)

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Reviewer26266
,
Feb 18, 2016 6:57 pm EST

i pay over how much i need to every month for each payment but they charge me for a "late fee". and know they wont even fix this problem all they want me to do is pay off how it says to.

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Odule
, US
Jan 21, 2010 12:44 pm EST

I purchased a new Frigidaire washer and dryer from Conn's McAllen, TX store 11/23/08 - took delivery 11/25. The washer has NOT operated properly to date (12/15) Two service calls later and I'm still waiting for a part to arrive by 12/23 - a MONTH after paying over $1700 cash for these units and I still do NOT have a functioning product. Do NOT buy from this company that has NO customer support!

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Soulfat
, US
Jan 05, 2010 11:39 am EST

My experience with Conn's has been disastrous from beginning to end. I unknowingly purchased defective merchandise and there is no customer service to speak of. I have left over a dozen messages from the store to 2 different regional managers to the corporate office and no one has returned my calls. If you require quality merchandise and professional customer service, I suggest you shop anywhere but Conn's!

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Kathy
Carrollton, US
May 05, 2009 5:27 pm EDT

I have never seen CUSTEMER SERVICES as bad as your. Your coporate office is the worse I have spoken to Tiffany, Sheresa, Deana, Jana, ..Have fax documunation 2 times.. Ask for the CEO of the company ans: he doesn't work from this office...Ok manager..his gone to lunch... supt. she's at the doctor office. What kind of office are you running.. I will never buy anything from your company!

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michelle smith
,
Jul 30, 2008 1:49 pm EDT

This is the worst company I have EVER done business with. I will never shop at Conn's and neither will I buy a Whirlpool product. They have NO concern for my satisfaction and they LIE about when they will service my product.

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Linda
, US
Jun 27, 2009 2:38 pm EDT

My daughter stayed here briefly in the summer of 2007. She apparently gave Conn's our phone number. I had so many calls from them, after she moved out, that I finally got an unpublished number. They found the new number and have started calling me again. I do not owe this company anything and I want this stopped.

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Jonathan 1
Spring, US
Dec 20, 2014 7:44 am EST

Have been a 15 year customer. Purchased a lap top. It was defective. Tried to return it. They would not take it it back after 1 day. they said it had to go back to the manufacturer. The manufacturer said take it back to the store. The store would not take it back. Total Mickey Mouse operation. The manufacturer finally took it back, a three week process before I had a lap top that worked. DO NOT PURCHASE ELECTRONICS FROM CONNS, THEY DO NOT BACK IT UP. I will never purchase anything from them again. Their "Easy" credit terms get you in there, but their customer service is the worst I have ever seen. A major company that will not return a product. I also purchase a LG refrigerator 2 years ago. Funny story. I could not get Conns to come out and fix it correctly. The LG customer service told me to call them, NOT CONNS, that Conns repair was horrible. I should have learned. Anyway, I purchase $10, 000 a year in electronics, never again from "Conns artists". I just furnished my new home from Best Buy, they did a great job.

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angry houston...
galveston, US
Dec 28, 2013 11:11 am EST

wow, is what i keep thinking...bought 3 samsung t.v's from conns, salesman was promised great service plan for accidents, i thought yea sounds good and paid extra. first time of my life needed it broke the lcd screen accident...called service, they came out...we can fix it...still waiting... this is a back in forth thing parts on the truck, no its not, the store salesman says buy accident coverage if u break it we will replace it or fix it...they got me on the "fix it"...still waiting...best buy has 14day warranty to fix or replace.

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J
8:01 pm EDT

Conn's Home Plus Calling me and putting me on hold

I have repeatedly received calls from Conn's on my cell phone. When I answer the phone, an automated message tells me to please hold while a representative comes to the phone. MY TIME IS PRECIOUS. IF YOU WANT TO TALK TO ME, GET A HUMAN ON THE PHONE BEFORE YOU CALL ME! Every time that Conn's has tried to contact me(which is about 10 times now) I have waited on the line between 5-10 minutes before hanging up and resuming my schedule, and I have yet to talk to a living, breathing person.

That is just the half of it! I have NEVER even been to any Conn's locations (and I sure won't give them any of my business now). Conn's is trying to reach some man that has an account with them, and I have tried to tell someone at that business that I am NOT that man, and I don't know who he is. When Conn's calls a cell phone number, they should give the option of someone pushing a number that tells Conn's that said person no longer is in possession of that cell phone number, which automatically removes that number from their DUMB computer system!

A perturbed individual!

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Stunned Customer
Round Rock, US
Aug 13, 2009 3:10 pm EDT

We bought a tv from Conn's last year with the idea that we were getting 12 months no interest and placing a $400 down payment, which never even went towards the total balance. This tv was 2199.95 and over a year and a half later I realize that we still owe almost $2000 dollars. I started looking through the payment book and realized that only the first 6 months of payments went towards the whole total, then the no interest had stopped. The 7th month almost $300 dollars had been added to the total out of no where. I went to the store to get help and was treated like I had done something wrong and recieved no help from the manager at the store in Round Rock. We left and in the same week we were a little late on our payment, because I had been struggling to keep the payment on time, but I was not going to anymore when Conn's had not stuck behind their side of a contract. I had learned that the contract is to protest them, not their customers. They use it to their advantage and theirs only. Then after that happened they called us last week and my husband made payment arrangements for tomorrow when he got paid, but we were called again today and accused of not making arrangements and asked a ton of questions like what time would we be going into the store the next day to pay. My husband said that he didn't know, but that the payment would be paid. All of a sudden the lady was not on the phone anymore. A man who was her manager grabbed the phone, never stated his name or anything, and said so I hear you are trying to be difficult. My husband was blown away because he had anwsered every question she had asked, and had given her the information she asked for. My husband then told the manager that he did not understand what he was talking about, and the man said well you do not want to cooperate when you are 2 months late. Again we had to correct the man and say no we are one payment late the other is not even due until the 20th of this month. The man started speaking to my husband like you would not believe, then when I asked what he was saying because of the astonished look on my husbands face and the loud noise coming over the phone the man said I am not in the mood to hear her mouth. I am talking to you and I want anwsers and a payment made. I just could not believe it. My husband not being a grown idiot like this man was just hung up the phone. We called the 1800 number that we had been given to try to get some help with the issue by asking for the corporate # the woman on the other end said it was the corporate, but later said that the manager over managers was at the corporate office. When we said we thought we were speaking to the corporate office we did not get a response. I am sad to say that if we had not already paid almost $200 on this tv, that it would be going back because I would not pay another dime to a company who feels that they can treat people that wya. Please if you have read this please do not go there. It was great for the first few months but they will get all that no interest and those offers back on you somehow. A good deal there is more money for them...you just do not know it at the time. Thanks for reading ! :-)

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brand
Fort Worth, US
Feb 28, 2009 8:39 pm EST

I WENT TO CONN'S ON FEB 20, 2009 AND BOUGHT A SAMSUNG REFRIGERATOR. THEY DELIVERED IT TO MY RESIDENTS ON THE 23.THEY HAD TO TAKE OFF THE DOORS TO BRING IT THROUGH MY HOUSE. AFTER THEY BROUGHT IT THROUGH MY HOUSE AND PLUGGED IT UP.WE REALIZED THAT THE ICE, WATER WAS NOT BEING DEPENSED.THE DELIVERY MAN HAD CALLED HIS BOSS AND TOLD HIM WHAT WAS GOING ON. THE BOSS TOLD HIM TO TELL ME THAT THEY WOULD SEND SOMEBODY OUT TO FIX IT. THAT IT WAS PROBABLY THE NEW WATER LINE HAD GLUE BLOCKING IT TO COME THROUGH. I HAVE HAD 4 SERVICE MEN OUT TO MY RESIDENTS TO TELL ME AND CONN'S THAT THE REFRIGERATOR CAN'T BE FIXED. THE DELIVERY MAN HAD PULLED OUT A MAIN WIRE THAT TELLS THE BRAIN THAT THE DOOR'S ARE CLOSE AND TO DEPENSE THE ICE, WATER. SINCE THAT DAY I HAVE HEARD OVER AND OVER THAT I WOULD GET ANOTHER REFRIGERATOR. EVERY TIME I HAVE BEEN IN THE STORE TO SEE IF THEY HAD HEARD ANYMORE NEWS THE MANGER TELLS ME NO, AND IS VERY RUDE. I WILL MAKE SURE I TELL EVERY BODY THAT I KNOW NOT TO BUY ANYTHING FROM CONN'S.I DO BELIVE THAT THEY GOT THERE NAME FROM CONNING PEOPLE OUT OF THERE MONEY.

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tj1
Grapevine, US
Feb 21, 2009 9:06 pm EST

I will tell everyone looking for electronics to avoid Conn's! I went in and bought a TV. They offered free delivery and said it could be delivered the next day. Great! The next day they tried to deliver a floor models with scratches on the screen and on the sides. It wasn't even in a box. What kind of store does this. I immediately called the store after declining delivery and talked to a manager. He got my phone number and said he would try to find another TV for me. That was 10 am. At 3pm I went in person to the store and they had no idea what was going on. They gave me nothing but excuses and did not try to make it right. It was by far some of the worst customer service I have ever experienced. I will never go there again and urge everyone to stay clear.

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Chris Jones
Spring, US
Jan 15, 2009 9:46 am EST

Yes I Agree about the phone cause has got out of hand I will met that I have miss some payments over the years, but for good reason you know like everybody else you have house payments, car payments got to feed your kids more important things. Yes you got to pay your bills I understand that, but there's only so much you can do and especially in a bad economy what can you do . First of all if they did not record their messages I would handle in another way, but there is no reason to threaten or harass and be hostile with a customer on the phone I do not take that likely I'm about to do a legal action towards Conns. I'm about to got to the press in every major city in Texas and write of how conns is a rip off company and how they treat their customers. If there's no action taken by this manner. And I also highly recommend that any one do not buy from this company.

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Lisa Hankins
,
Nov 10, 2008 9:18 pm EST

Conns is absolutely horrible. I will not even go into the terrible experience that I have had with them. Just know that their customer service is non existent and astonishing. I also was a previous customer and can not believe how shady their business is. I highly recommend that you do not buy anything from them and you warn everyone you know! You are in for headaches and a serious rip off if you buy from them.

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BCM
,
Sep 17, 2008 7:16 pm EDT

I am a customer of Conn's and have been for over 10 years. I have bought every major appliance I own plus smaller items such as ipods and video cameras from Conn's. When I need anything electrical, I go to Conn's before anywhere else.
I am extremely shocked and appalled with the way Conn's has been treating me. After YEARS of never missing one payment on my Conn's accounts, I have begun receiving numerous phone calls from an automated system from Conn's reminding me to make my payment. This wouldn't be so bad if it was once, but is numerous phone calls for several days on every phone number which belongs to me, even if I have already made the payment!
When these phone calls started in August, I called the customer service department to ask why I was suddenly receiving these calls. The representative gave me a stock answer that it was just a simple system set up to remind the customers about payments. He agreed with me when I pointed out my excellent payment history with Conn's and he told me that he'd get the system to stop calling me.
Imagine my surprise when just TWO days after Hurricane Ike badly affected my area, Conn's automated system called every phone I own again 5-7 times each day again. Do they honestly believe that in the middle of recovering from a hurricane my family needed the added burden of dealing with these relentless automated phone calls? Again, a one time reminder would have been sufficient, IF they felt the need that you had to it all, which I still cannot comprehend.
This morning I took the time out of everything else I had to contend with to actually make the payment on my Conn's account just so that Conn's would stop tying up my phones with these relentless reminders. Imagine my disgust, when Conn's called three more times to remind me that my payment is due.
I have just called the customer service number again ( more of my time wasted with them)only to be told that "that's just the way the system is set up..." I asked him to please only deal with those customers who are delinquent with payments and leave me alone, again suggesting to call just ONE time if they had to. I told him that I had actually MADE the payment this morning and could he please get the calls to stop? He gave me a verbal shrug and just kept repeating that "that's the way it's set up."---I asked him who could fix it and who I could talk to. He then gave me the number of a "corporate office"---[protected]---guess what? It's not a working number. Can I now call and harass Conn's several times a day to "remind" them to give customers working numbers? You'd think a company who could come up with a system who could "speak" my name every time it called, could at least have a working phone number for a corporate office.
I want everyone to know of Conn's insensitive and shameless methods of "getting" y money, especially during this trying time. It's bad enough when families are not recovering from life changing disasters, but to have this happen only two days after my family has suffered losses, is trying to reach family members, and is trying to get life back to normal is absolutely unforgivable.
I also feel that the system should be "set up" in a much more accommodating manner. It should not call customers who are not delinquent or late with payments and it should not call so many times, for so many days, on so many phone numbers. For heaven's sake, we have NEEDED our phone lines the last three days for more dire purposes. How dare they? I am sorry I ever did business with them and I am even more sorry that I was such a good customer who gave them all my business and who made my payments on time each month, as I've been given no accommodations for that whatsoever. I've only been harassed

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bob
,
Sep 01, 2008 10:48 am EDT

i bet their like some type of scam or id theift store watch out

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bob
,
Sep 01, 2008 10:47 am EDT

i agree conns is weird i bought a blender for 4 bucks and it was like buying a car had to sign 3 contracts give them phone number and social then the person followed me to my car to right down my license plates then only after getting the plates did she allow me to hold on to my blender and leave wtf

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5:22 am EDT

Conn's Home Plus Unauthorized charges

I can not believe this company, how you are ripping people off. I went into your store to purchase a item, and paid cash for it I this company had the nerves to add it to my acct, when I paid cash for it once I had settled with the company because I could not find the receipts, you had the nerves to call 6 mths later and demand more money, for something that was paid for the 1 time. So now you are making me pay 3 times for a item, but so happen I kept my information this time. And it will fax as ask.

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Robert Heiney
Spring, US
May 30, 2009 9:08 pm EDT

They certainly have the right name for their company, except they have one to many "N's" in it. I bought a HD TV on 5/23/09. Asked for 12 months interest free. Salesman said, "I have to make the term for 18 months, because I can't get the credit approval for just 12." WHAT A BUNCH OF HOOEY!" I took it anyway, knowing I'm paying this off in six months. Then when I get home, I notice a line on the credit app that says Property Insurance. Which costs $5 per $100 of purchase value. Was not told I needed property insurance, which by the way, I have replacement value with my Home Owners Policy.

These people and this company are good old fashioned Texas snakes in the grass. I've lived in other states where there are laws on the books that prevent companies from using these tactics when selling to the public, but I guess this is good ol' boy country, where a pat on the back and sly smile is all you need to do business.

GOOD CONN's! Never again.

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4:52 pm EDT

Conn's Home Plus Poor delivery installation and customer service

We recently bought a GE smooth cooktop from
Conn's (cost was almost $800 dollars). The
installation was very poor at best. I called the
store on Old Katy Road where we purchased it,
and the salesperson gave me the telephone number
of the service department. They put me on hold
forever and then chewed me out for being dumb
enough to call them instead of the delivery
department. (Well, if the salesperson didn't know
any better how could I?) I called the delivery
department who scheduled a "re-installation"
for today, June 9. They told me they could not
give me a time so I would have to just block off
the day for the service. When three o'clock came
I started trying to track down the crew. The
people at the delivery department who had
scheduled this said they did not have a record of
it and that "someone" must have pulled it off the
roster. Then they told me they didn't know when
they could get to it again. I finally called what
is supposed to be their "head office" in this district
to talk to the general manager there, Shannon
Freeman. Instead, it was handed by Freeman's
personal assistant, Toni, who said she would get
in touch with the people in Houston and have
someone could out today. She also said she
would call me back. After waiting an hour and
not hearing from her I called her back. She said
the person in Houston, Ben Ashmore, had tried
to call her back but she hadn't talked to him yet
and if I would just wait awhile she would talk to
him and find out what was going on. When she
finally called me back she said someone would
be at my house between 4:30 and 7:00 p.m. and
they would called before they came. They never
called, and they never came. Obviously, everyone
there has gone home and left me with no one to
complain to. THIS IS NOT THE FIRST TIME THEY
HAVE PULLED THIS ON US. THE LAST TIME
IT WAS WITH AN OVEN IN ONE OF OUR RENTAL
PROPERTIES. THESE PEOPLE ARE RUDE, SLOPPY,
AND JUST DON'T CARE!

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10:08 am EDT
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Conn's Home Plus 8 services for the same problem and yet they won't refund of replace my tv

This is a copy of a letter I submitted to a local TV station here in Austin that helps consumers when they aren't being treated fairly by a retail store.

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8 sevices for the SAME PROBLEM and yet they won't refund of replace my TV.

I guess I should've known by their name, that I wasn't going to be taken care of...Conn's

I'm writing you today with hope that you can help me with a 65" DLP TV we purchased from Conn's electronics here in the Austin area. We have owned it for a little over a year and it has been serviced 8 times by Conn's service dept and each time it fails shortly thereafter, still they refuse to replace it or refund my money. They will only continue to service it. The past 2 repairs lasted less than a day.

All in all, it's been serviced 8 times and yet Conn's refuses to replace the TV. The only thing they have offerred to do is to keep repairing it. Repairing it again is not a viable option, at this point, because they've had 8 chances to fix the same problem and they have proven that they can't fix my TV. Most companies will replace a TV after it has had 3 or more services for the same failure. This TV has had the same failure the whole time we've owned it and it obviously cannot be repaired.

The first failure occurred about 10 days after the initial purchase. I went back to the store, knowing I could ask for a refund or replacement at that point, but I was convinced by the store manager to keep my TV and have it serviced. He told me, "yeah, we could replace it today, but you'd be back in here soon with the same problem with the new TV as well." He went on to say that it was a "known issue" with the manufacturer and that there was a new "improved" thermal fuse/sensor that would fix the problem and I wouldn't ever have the problem again. I took his advice and wow, do I ever regret it now. I was badly misled. I really liked the way they were selling these defective TV's to people and not warning them that they were going to have these problems. They should've sent them all back to the manufacturer and had the manufacturer send them new ones without this fundamental "KNOWN" flaw.

When you purchase a TV for your living room it's the main focal point for entertaining in the home. It's supposed to enhance your home, give you years of enjoyment, educate yourself and your kids, warn when bad weather is approaching, warn you about scams, watch family videos you've made, play your Wii with your kids and just be a relaxing thing to do after a hard days work, or to relax after mowing the yard, etc. It's just supposed to be an item to be enjoyed by all. This TV has been anything but that and now we have over $3200 invested in it and it just sits there broken, collecting dust. I have wasted 6 days of vacation on this TV, having to take off from work and wait for a repairman to come. My parents who are in their 70's have driven to our house, from Georgetown, the other 2 times and waited for the repairman's arrival.

The situation has become so frustrating and irritating to my family, that it has actually been the source of some arguments amongst us.

I notified Conn's corporate in Beaumont that I'm just going to stop paying on the TV and they will eventually come and collect it, but it will also ruin my credit. I'm hoping that I can invite 7 On Your Side into my home and run a story on this poor treatment of customers and how abysmal Conn's customer service can be. This is no way to treat a customer. The last 3 failures the TV put out a burning electrical smell that really screams "FIRE HAZZARD" to me, but when I mentioned this to Conn's, they blew it off and said there was no way it was going to catch on fire.

My sister and Brother-in-law have the same model TV and had this failure 1 time, had it repaired and haven't had the problem again. So I guess I'm just the lucky one that got "the Lemon."

We now have over $3200 invested in this TV and can't afford to buy another one. Please help our family with this problem if you can. I pray that you find this story worthy of your assistance.

My little girls would love to be able to play their Wii games and watch their Nickelodeon cartoons again on a TV that works. I told them I would do all I could to fix this for them. Unfortunately, I have been unsuccessful in this endeavor so far and now turn to you for assistance. I look forward to hopefully speaking to you soon. Thanks so much for your time.

God Bless,

James

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James Morgan
, US
Jun 03, 2016 8:24 am EDT

This is a copy of a letter I submitted to a local TV station here in Austin that helps consumers when they aren't being treated fairly by a retail store.

===========================================================================

I guess I should've known by their name, that I wasn't going to be taken care of...Conn's

I'm writing you today with hope that you can help me with a 65" DLP TV we purchased from Conn's electronics here in the Austin area. We have owned it for a little over a year and it has been serviced 8 times by Conn's service dept and each time it fails shortly thereafter, still they refuse to replace it or refund my money. They will only continue to service it. The past 2 repairs lasted less than a day.

All in all, it's been serviced 8 times and yet Conn's refuses to replace the TV. The only thing they have offerred to do is to keep repairing it. Repairing it again is not a viable option, at this point, because they've had 8 chances to fix the same problem and they have proven that they can't fix my TV. Most companies will replace a TV after it has had 3 or more services for the same failure. This TV has had the same failure the whole time we've owned it and it obviously cannot be repaired.

The first failure occurred about 10 days after the initial purchase. I went back to the store, knowing I could ask for a refund or replacement at that point, but I was convinced by the store manager to keep my TV and have it serviced. He told me, "yeah, we could replace it today, but you'd be back in here soon with the same problem with the new TV as well." He went on to say that it was a "known issue" with the manufacturer and that there was a new "improved" thermal fuse/sensor that would fix the problem and I wouldn't ever have the problem again. I took his advice and wow, do I ever regret it now. I was badly misled. I really liked the way they were selling these defective TV's to people and not warning them that they were going to have these problems. They should've sent them all back to the manufacturer and had the manufacturer send them new ones without this fundamental "KNOWN" flaw.

When you purchase a TV for your living room it's the main focal point for entertaining in the home. It's supposed to enhance your home, give you years of enjoyment, educate yourself and your kids, warn when bad weather is approaching, warn you about scams, watch family videos you've made, play your Wii with your kids and just be a relaxing thing to do after a hard days work, or to relax after mowing the yard, etc. It's just supposed to be an item to be enjoyed by all. This TV has been anything but that and now we have over $3200 invested in it and it just sits there broken, collecting dust. I have wasted 6 days of vacation on this TV, having to take off from work and wait for a repairman to come. My parents who are in their 70's have driven to our house, from Georgetown, the other 2 times and waited for the repairman's arrival.

The situation has become so frustrating and irritating to my family, that it has actually been the source of some arguments amongst us.

I notified Conn's corporate in Beaumont that I'm just going to stop paying on the TV and they will eventually come and collect it, but it will also ruin my credit. I'm hoping that I can invite 7 On Your Side into my home and run a story on this poor treatment of customers and how abysmal Conn's customer service can be. This is no way to treat a customer. The last 3 failures the TV put out a burning electrical smell that really screams "FIRE HAZZARD" to me, but when I mentioned this to Conn's, they blew it off and said there was no way it was going to catch on fire.

My sister and Brother-in-law have the same model TV and had this failure 1 time, had it repaired and haven't had the problem again. So I guess I'm just the lucky one that got "the Lemon."

We now have over $3200 invested in this TV and can't afford to buy another one. Please help our family with this problem if you can. I pray that you find this story worthy of your assistance.

My little girls would love to be able to play their Wii games and watch their Nickelodeon cartoons again on a TV that works. I told them I would do all I could to fix this for them. Unfortunately, I have been unsuccessful in this endeavor so far and now turn to you for assistance. I look forward to hopefully speaking to you soon. Thanks so much for your time.

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SYeary
Fort Worth, US
Jun 03, 2016 8:24 am EDT

Conn's is very quick to take your money but after that the customer service is non-existant! We ordered a TV and twice they have told me it was going to be delivered. I had taken off a day from work each time and it was not delivered. Spent hours on the phone with them and they just don't care! Now we are borrowing a truck to go and pick up the TV ourselves in rush hour traffic because they delivery people will not come out again today. Conn's service SUCKS! and I will never buy anything from them again nor will I recommend them for anything! I am very surprised they are still in business! Hopefully that won't be true in the near future.
Sharon Yeary

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Kathryn
Beaumont, US
Jun 03, 2016 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Conn’s customer,
We would like to apologize for the experience you have had with our company and would like ton help resolve your complaint for you. Please contact us at:
[protected] or via the web at http://support.conns.com
Thank you
Conn’s customer support

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No More Dedication
Arlington, US
Jun 03, 2016 8:24 am EDT

We bought two TV's From Conn several years ago...Both had the same problem. Althou they did repair them. Then My husband purchased a small appliance and it broke. After that My husband won't buy from Conn's again. He thinks they purchase Seconds from Manufactures and then sell at a discount price. But the price doesn't matter if it breaks all the time.

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Kamesha
Dallas, US
Mar 04, 2009 9:16 pm EST

I purchased a 32’ LG HDTV from Conn’s on 2/15. We went to pick the TV up from the store on 2/16 (they had to order it from the warehouse). On 2/22, exactly 6 days after having the television, it malfunctions. We called the store and were told to take it back to the store. Once there, the personnel determined that it needed to be sent to the service dept. and that they would not be able to come pick it up until 2/24. We asked for a refund or another TV and were told by Terrence Andrews, the assistant store manager, that we were not entitled to a refund since we had the TV more than 24 hours. When asked if they had something in writing stating this policy, we were told no – it was just store policy. On 2/23 I contacted Alan Sheppard, the manager of customer service, and explained the situation to me. He said that I was entitled to a refund, minus the 15% restocking fee. I said fine, I just wanted my money. He said to let the service dept try to fix the TV and we would take it from there. I explained that I paid for a new TV not a refurbished one, but he insisted that I let the service dept fix the TV. I tried to call Thomas Frank, the CEO, Timothy Frank, the COO, David Trahan, the EVP of retail, Walter Broussard, the SVP of Store OPS, and no one responded back to me. On 2/26, I was able to reach David Atnip, SVP, on his cell phone. He said that he would call Alan Sheppard, and get the situation resolved. Dameon McQuarters, the store manager, called me that day and told me that they were trying to expedite the receipt of the part that I needed. He said that the part would be in on 3/2 and I should be able to pick the TV up on 3/4/09. I called the service center and they told me that the TV basically needed a new “motherboard” and that these parts go out frequently and it was a normal occurrence to have issues. On 3/4/09 I called the service center again and was told that the part had not come in yet. I tried calling Dameon, but couldn't’t get through, so I called David Atnip again, and told him how ridiculous the situation is. I paid $591.05 of my hard earned money, put off a gathering that I had planned, and was given the run-a-round, over something belongs to me. I was robbed! I have no money and no TV, and they positively refuse to give me my money. He said that he did not have the authority to tell the store to give me my refund. He called Dameon. I called Dameon. Dameon said he had to call Alan Sheppard for approval for either a refund or a new TV. Alan Sheppard was gone for the day. I will have to wait until tomorrow. We have had the TV for literally 6 days. We own it and they have had it longer than we have and I don’t have my money. NO ONE IS HELPING ME AT ALL! THEY HAVE STOLEN MY MONEY AND ARE HOLDING IT HOSTAGE. Per their return policy, I have 10 days to get a refund. I told them that I wanted one on day 6, when it malfunctioned, and as you can see -- they have refused to give it to me. I just want my hard earned money back.
Signed Kamesha

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dontbyconnproducts
Houston, US
Feb 18, 2009 12:07 am EST

Please add your comments to: http://getsatisfaction.com/conns

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Alfred H Davis Jr.
,
Jul 22, 2008 10:48 am EDT

I am having Conn's NO Service problems too.

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10:11 pm EDT

Conn's Home Plus tv - repair center

I brought a TV in February of 2008 from the store in Mesquite, Texas. When we get it out of the box the power button would not work but we were okay with that since we had a remote control. On April 5, 2008 I put a VCR tape in the TV and it would not reject. I took my store in Euless, Texas and was told I had to leave it. I kept calling the repair center because no one would return my phone call and tell me why no one had started to work on my TV. I was told that the service center only had one tech because the home office cleaned house because the repairmen were not doing their job. Finally on April 19th I received a call from a Lloyd just to tell me that there was water damage and that is why the power button would not work and my warrant would not cover water damage. I explain to Lloyd that the power button did not work from the day I took it out of the box and I clean and have no children in the house so I know that I did not put the water damage there. He could not tell me how long the water damage had been there and was not concern at all. I explain to Lloyd that I had the Euless store check before I left the TV with them and the only thing that was wrong with the TV was the power button and the VCR tape not rejecting and I wanted my TV back. He was only to have the manager, Terry, call me and still I have not heard anything. I have called and had to leave messages with their home office and still I have no return calls or my TV. I will never buy anything from Conn’s and have call the Consumer Fair Trade and everyone else I can think of to help get my TV back so I can take it to a true repair center. Any suggestions

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Update by Vickie
Jun 15, 2008 8:12 pm EDT

I had to file a complaint with the Better Business Bureau and finally got my TV back on June 6. They did not put my power button back on the TV so I have a hole in that spot.

Alan Shepard is the big shot at Conn's from what I heard.

Update by Vickie
May 25, 2008 10:33 pm EDT

Filed a complaint with BBB first of May. Finally rec'd e-mail that Conn's will repair my TV and water damage had taken place before I purchased the TV. (Thought I was purchasing a new TV?) Was told I should have my TV back next week. Well, we will see!

Update by Vickie
Apr 29, 2008 9:42 pm EDT

We did call the store in Mesquite when we realize the power button was not working and they told us to call the repair service center. They never returned the call, so; yes we just settled using the remote control. We never played the VCR because we only have DVD's. My son brought my granddaughter over on 04-05-08 with a new VCR movie and that was the first time we have ever use the VCR. The TV was a gift and we videoed my daughter during her birthday party and we even have it on tape where is saying the TV would not turn on with the power button then she uses the remote control and it worked. I have told Conn’s they could see the videotape from the birthday party so they would have the proof that the power button did not work but they had no comment. I received a call from Terry on Monday, April 28th stating my TV had been repaired and sent back to the store. When I quoted what Lloyd said about the water damage and wanted him to verify that the TV had been repaired and what they repaired, he said he would call me back. I did receive another call from Terry stating my TV was coming back to the repair center and he would call me back later that afternoon since Lloyd did not have notes concerning what he repaired on my TV, however, as of tonight I have not heard back from Terry. Why would they call and say my TV had been repaired and they have no notes as to what they repaired? The left-hand does not know what the right-hand is doing in that repair service center. There has to be something we can do to get a refund or exchange and keep this from happening to another person.

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O. Tillman
,
Apr 29, 2008 1:02 pm EDT

I called and reported to Conn's service center in December of 2007 that I needed service on my range that I still have warranty on. A Service tech came out, repaired one part and said that he was going to place an order for the other part that was needed to repair the range. I waited for the call, as Conn's always call and set up a date to come and repair the appliance. I have made numerals calls trying to get this range repaired, but to no avail. I called and spoke with a store manager by the name of Chris where I purchased this product and was lead that he would contact the service manager on the next day and call me back at one of the numbers that i provided him with to contact me. I did not get no response fron that either. Therefor I called for the service manager at customer service and a female that said her name was Tonya, pretented to be a manager until I continued asking questions how did this happen and why no respond from their company. She reply that until the part comes in, no one will contact me. So I guess it takes a year and a day to get your appliance repair from Conn's. I am still waiting. In the future, I would advise everyone to be careful about making a purchase from Conn's. My part may never come in since this is the last of April 2008 and I only been waiting since December 2007.

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Conn's Home Plus Terrible customer service!

We feel like we are being scammed- Recently we went to Conns in Round Rock, TX to purchase a Television. We purchased a 61' Samsung DLP. After afew days we started to notice tilting and bowing of the picture and also made a slight popping sound. We took the TV to the store a week after the purchase to return it. The manager was very awkward and was not helpful at all. He stated that there would be a 15% restocking fee. Which is very wrong because the TV has a manufactures defect. He stated that the service Tech needs to come out and check the television in order to not get charged the restocking fee. The day the tech arrived he stated that it was tilting and bowing and that it was a manufactures defect. He had me take pictures with my camera to email to him for proof. After a week of delay he went back and stated on his report that there was nothing wrong with the television. We were very frustrated by the situation so we loaded up the television and took it back to the store. The manager stated that they have found at least five Televisions with the same defect but we are not able to return it. The service manager needs to approve the return. The television was left at the store with the manager. We have records of everyone we have spoken to and the pictures to prove everything we have done to resolve this situation this is our next step. This cant be true- the television is defective and we as customers should have right to return it. It has been 2 weeks and still no resolution. We are being severely mistreated by the store and the tech. I need help to resolve this situation as soon as possible.

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UPSET WITH CONNS
Elgin, US
Jan 11, 2010 1:01 pm EST

I went to refinance my conns loan to get a lower payment, recieved the new contract, was happy with my new payment, BUT a 2 weeks later i start receiving collection calls, not only me but my family members were getting them too...we talk to them everytime they call and still the same thing they never get the refinance paperwork and then they will look into it...i call the store and they state that i have to bring the new contract in for them to fax to corporate...SHOULDN'T THEY HAVE A COPY!...we are still gettting the collection calls when were are not behind on any payments...they are disorganized and i feel i am being screwed by conns...my suggestion...DONT BUT ANYTHING FROM CONNS...ITS NOT WORTH THE TROUBLE...

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connsisthedevil
, US
Feb 07, 2009 9:59 pm EST

Conns is bad news. I live in northwest austin tx. They sold me a bed they did not have in stock and wanted me to wait several weeks to get- even though they claim that if a product is not available they will substitute it with equal or greater item. I dropped the bed and kept the washer- bad move. Now that the washer stopped working I called for service since I paid an extra $100 for the warranty. they set up the appointment and tell me the tech will call me some time between 8am and 10am to let me know when they will be out, I take a day off of work to wait for them. I call their "customer service" at 11 giving the tech plenty of time to call me like they were supposed to. They did not know anything, they said they would call the tech and call be back. 2 hours later I called again- same story. another hour later and this time the rep was actually nice to me and said that the tech left late but would still call me and still be out but to call back if they had not arrived before 6pm since customer service closed at that time. 5:30, no call no tech. called them back and a rude lady told me that the tech was called away because his wife was at the hospital and he did not come into work that day. I asked when they planned on calling me to let me know I had wasted my day waiting on them and asked to be scheduled the next day since I was inconvenienced. The lady said that is not how it works and told me I would have to wait until the next week. I asked for a supervisor and she told me she was one and that "It stoped with her". I reminded her that she did not even attempt to show any empathy for my situation and she was sarcastic after that. I hate conns and I should have never bought anything from them. I immediately filled out a complaint with the better business bureau and I would suggest you do the same. Honestly I feel that your complaint is worse than mine.
Good luck.

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dergrossee
Beaumont, US
Jan 21, 2009 3:06 pm EST

I have found the customer service at Conn's nothing short of exemplary. Over the last 20 years I have purchased a stove, a refrigerator, multiple televisions, multiple window air conditioning units, multiple GPS units, front load steam laundry pair, top load dryer, an unlocked cell phone, computer accessories and many other items.

The few times I have needed service from Conn's they have been nothing but professional with prompt courteous service.
When I read these negative comments if I can only assume that you must've met with someone who was not yet fully acquainted with the company-wide commitment to quality

Conn's has been in Southeast Texas for like 100 years. Locally everyone I know believes that Conn's offers quality products with terrific customer service all in prices that are hard to beat.

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Robert
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Mar 21, 2008 2:22 pm EDT

Call Samsung @ [protected] Tell them your story. They will take care of you.

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12:06 pm EST

Conn's Home Plus Scam and fake!

I bought my television @ conns on January 2008, I received the television about 3 days after. Within a week the tv started turning off on me, I called Conns they sent someone out about a week after someone came out and said they will order the part and as soon as they had it they will come out to install it. Someone came out finally, but brought the wrong part, so they reschedule until a week after someone came out during this period I still had to give the first payment for a non working brand new tv. Anyway they came out the second time and they said the fixed it but after 30min the tech left the tv was once again a non working tv. I am tired of this, I bought a new tv, because I had the very same problem with my other tv's, you go to a store to buy something new not to come to your house and have the very same problem and then some. If anyone knows what can I do? Please tell me!

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dergrossee
Beaumont, US
Jan 21, 2009 3:05 pm EST

I have found the customer service at Conn's nothing short of exemplary. Over the last 20 years I have purchased a stove, a refrigerator, multiple televisions, multiple window air conditioning units, multiple GPS units, front load steam laundry pair, top load dryer, an unlocked cell phone, computer accessories and many other items.

The few times I have needed service from Conn's they have been nothing but professional with prompt courteous service.
When I read these negative comments if I can only assume that you must've met with someone who was not yet fully acquainted with the company-wide commitment to quality

Conn's has been in Southeast Texas for like 100 years. Locally everyone I know believes that Conn's offers quality products with terrific customer service all in prices that are hard to beat.

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joe
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Sep 11, 2008 3:23 am EDT

let me guess the op's was samsung tv also, there is an issue with samsungs that makes them turn off randomly, there is a easy fix for this that takes all of 2 mins, goto samsung website click on support then look up you model download the firmware update, copy it to a usb key insert it into the tv, when it asks for auto deny it and select update 10 secs later the tv will reboot and its fixed. I found this in less than 10 secs googling the issue. I am also buying samung 67" dlp, i know the starting firmware will be outdated so ive already downlaoded the firmware so when i get the tv ill be ready to update it 1st thing. you also could have called the manufactuer 1st they would have directed you to do this. use common sense instead of blaiming a retailer.

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cindy dunning
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Mar 17, 2008 8:18 pm EDT

Conn's is the worst place to buy. They lie and do not tell people
that they have a 10 day return policy on tv's. We bought a Samsung LNT 4071F 40" . 2 weeks later we starting have problems with it. They did nothing! They are exactly what their name stands for CONN'S. Do not buy from there. Pay the extra dollars and buy elsewhere. We continue to fight with them and their Customer Service is the worst I have ever seen. We yell everyone we know not ;to buy from there. They sell nothing but defective products. Buyer's beware.

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11:31 am EST

Conn's Home Plus Refuse to honor repair warranty

Prior to 1 year warranty expiration on a Amana Washing machine, purchassed at Conn's appliance store the unit was not operating as it should, lots of noise while turning cycle not full. I called the store and the technician sent by Conn's came by on 2 occasions to fix the problem without succes, same problems occured.
A new technician came by withing a month of last repair and stated that all parts, or just about had been replaced, (indication that the unit was faulty)
and a new one installed
The technician further stated : a warranty of 90 days should be granted on this repair.
all dates are within the time limit. how ever after the unit starts to show signs of malfunction again Conn;s refuse to make good on their promese.

Stating they are not responsable,

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4:27 pm EST

Conn's Home Plus Deceptive business practices!

Complete SCAM! I went to Conn's on Sat. 16th of Feb to purchase a TV that was advertised. There was no "limited quantities, while supplies last, etc". Got to the store... None in stock! When I asked to order one, they told me they couldn't. They convinced me to purchase another brand TV. Paid CASH... 2 days later when I was expecting my order to be delivered to my house I call the Sales Rep. Guess what... OUT OF STOCK! Completely deceptive business practices as their advertisements are misleading.

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2:57 pm EST

Conn's Home Plus Poor customer service

To Whom It May Concern,

Today my boss and I went into one of your stores in Plano, 1021 N Central Expy and felt like I had been treated like a criminal. I was there to purchase a vent hood microwave for $249.00. I was met by an elderly salesman by the name of Kent Tipsword.

I was originally seemingly helped by Mr. Tipsword. I wanted a microwave that was no longer stocked in the warehouse so I asked if I could buy the floor model. I was told no because they may be receiving some more in sometime but I was not offered to receive one when they came in. So to me that is false advertising a model that you cannot offer anyone.

Then I finally picked another model that I felt would match well if I bought one of your ranges as well. We sat down to pull up my existing account. I was in last fall and had opened an account then. Mr. Tipsword could not pull it up by phone number as I had changed the number since then at my home but all the information was the same; my address, work history of 16 yrs, the work phone number etc. He said he could not help me any further unless I could prove the new number I had. Now I find this very frustrating as you are asking me to come back in to finish paperwork etc. I can prove who I am by my license or any number of ways. I told him to forget it as I felt he didn’t care if I bought with Conn’s or not. I started to walk away and another very nice Conn’s worker told him to go ask the manager if there was something else they could do rather than lose my business. Mr. Tipsword had the audacity to tell her no no don’t do that. So she got up and went to ask herself. The manager came over and said I could fax it in but that doesn’t help me from still not having to come back and proceed with the approval and down payment. I was willing to pay the $64.00 for delivery and I was told it would cost another $89.00 to install, which I find as another bit of crappy service to charge to different charges when you are already at my home, plus the 10% down right then but they just stood there and looked at me like I was a idiot customer. Now I admit I was getting very upset just because of their actions. The only one who gave a crap if I purchased anything or not was the gracious lady who was trying to go above and beyond for a return customer. Not only do I have an account in good standing but my husband does as well. We had referred my son to you guys and he has made major purchases there. We have all bought within this same store but I guarantee that we will never do so again because of the body language and just plain uninterested treatment by the salesman and the manager of the store.

I cannot tell you when I have been treated as I was today. It was also quite embarrassing to be treated this way in front of my boss. I have resolved unless you can offer to waive at least one of the charges to on delivering or installing the microwave and/or stove I will take my business down the street. I’m truly sorry for all of this as I had expected to take of this and have my new appliances bought by today. I will make sure I tell everyone that I had shared with to make purchases with you not to do so as well as more friends if we cannot come to a resolution that changes my mind. I hope this doesn’t fall on deaf ears as I would like this to be handed to someone in a position that knows what customer service is all about.

Thank you for your time,

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glinder hunt
Baton Rouge, US
Dec 23, 2010 5:44 pm EST

This is the worst experience I have ever had with conn's since I have been dealing w/ them over the years. I had to come back 2 times to resign a contract. I filled the first contract out and I stated to them that I was going to pick up merchandise. In the mean time I was out of town on a Friday until that Monday. I got a call from Conn's stating my furniture would be delivered on that following Monday evening which was not a part of my purchase agreement. This agreement was made by my son w/out my permission w/sales person over the phone which by using common sense this was not allowed if the contract was dealing w/ me and no one else. That Monday I made arrangement to have my items picked up. I get the items to the designated place and found that they gave me the wrong pieces. I called them and they stated to me that I had to bring the pieces back at my convience because I did not use their delivery truck. My concern is if they were at fault for putting the wrong items on the truck then it should be their responsiblity to fix the problem. They are very disorganized at that store and I promise if a class action lawsuit is ever available I will be on the bandwagon. This place off Seigen Lane in Baton Rouge, Louisiana should be closed or get people who are knowledgeable in knowing what they are doing. Also, I never recevied stipulations stating that if we gave you the wrong furniture you are rresponsible for picking it up. Also there where is nothing in writing stating that Conn's in working with a third party as for as delivery.This is stated anywhere on anything I received from them. I WANT JUSTICE FOR THIS SITUATION AND HOPE THIS WILL NEVER AGAIN HAPPEN TO OTHER CONSUMERS>

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scwj
Ingleside, US
Aug 20, 2009 1:04 pm EDT

Slow Learner: First I purchased a television set from Conn's - the salesman Patrick said it was in stock at first then when I was actually ready to purchase it; he told me it was not in stock but he would have it trucked in from San Antonio the next day. We went to pick it up the next Day after I called and confirmed with Patrick the salesman that it was there. Patrick said he would not be in but that he had marked my name on it and anyone there could get if for me. A young man (salesperson) brought it out and laid it in the back sit of my truck. The way he carried it and laid it down it concealed a huge basketball size hole in the box. I got home and took the box out and found the hole! There was NO Styrofoam protecting the television - the cardboard on the box was thick - so logic would dictate that what ever was strong enough to make a hole that size in the box had to hit the television directly, there is no way it could not have damaged the television. Yet Conn's sales person Patrick put my name on that box and the other Conn's sales person who carried it to my car made sure to conceal the large hole. I called them to bring it back and Patrick told me I could not bring it back - even though I had just got it - that it was against their policy - Conn's sells defective merchandise and refuses to exchange it. So I loaded up the television and drove down there - they were rude and uncaring at best! They made me (60 and disabled and my Dad 86 and disabled wait for hours! Finally when they figured out I was not leaving one of the Managers did the exchange we were there for at least 4 hours!

While, waiting and waiting and waiting... I saw a Sony laptop computer (red which is my favorite color) I just fell in love with it. I thought Sony is a good brand name (I think) so even though Conn's is selling it surely - it will be ok. WRONG! We went back a few weeks later after my birthday was close and my Dad had asked me what I would like for my birthday and I told him the red Sony Laptop I had seen at Conn's. My Dad's response was... are you sure you want to go back to Conns after what we have experienced with them... and I said well I have never seen a red laptop before and I would just love to have it for my birthday... and I think Sony is a good brand.

So, we went and purchased the Sony laptop... this time from a salesman named Daniel. Daniel is now denying this but the truth is he told us that if we bought the top warranty from Conns - if something went wrong with the computer they would replace it. Just to make sure I repeated what I heard back and he confirmed. Now he is saying he never said that, what do you expect from Crooks!

I took my laptop to my Computer Tech who has taken care of my other computers in the past and everything has always been done perfectly by him without any problems. He came highly recommended to me through word-of-mouth references. He has been in the business for many years - with an unblemished outstanding reputation. (Unlike Conns) He put on my Norton protection and personalized the new laptop for me. He told me that he had noticed it seemed "sluggish" and was slow in starting up and thought there might be a problem with it. I tried it for 3 days - and each time I was using it after being on it for awhile the screen would go black and it shut-down -- I would have to press the button to get it back on again and each time a screen would come up that stated... Windows was shutdown suddenly trying to recover. Obviously the laptop is seriously defective!

I called Daniel (the Conn's salesman who sold it to me) and told him what was going on and that I wanted to bring it back and exchange it for another one. Now, I get a totally different story then what I got when I was buying it. He told me no exchanges! I argued with him that I had - had it for only a few days and he knew it was a birthday present. I said there is no legitimate reason what a large store like Conns cannot take it back and give me another. I said besides I bought all the warranties Conns had to offer and you told me that if something went wrong with it you would take it back and give me another. He denied saying that!

So now I am in the process of trying to get ahold of Bill Nylin who is the Vice President and wrote the response statement to the Attorney General's Office. This is posted on the internet. I was stunned when I got on the internet to find out how to contact the corporate office and saw all the posted complaints and that they had even been in trouble with the Attorney General's office. Dear God... I thought. People are out shopping and they trust the representatives working for the stores like Conn's and they get Conned. I guess Conns is appropriately named because they are nothing but "Conn-Men"!

Their treatment of me has been extremely abusive and they need a class action suit filed against them by all of us.

The really sad thing is just like me - all of the rest of you - probably did not get on the internet or find this site until you had real problems with Conns. How do you stop this abuse by stores like Conns? How do you get to the unaware public - before they get "Conned by Conns?!

I am still fighting with them and will contact all media consumber protection agencies - and the attorney generals' office and file suit myself since I am a complex litigation paralegla if I have to - they are going to have some stress at a minimum from screwing me over!

Open for suggestions - will watch this site... CJ

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Victor
Plano, US
May 04, 2009 7:18 pm EDT

I have never in my life experienced such horrendous customer service. I work for Bank of America and if I spoke to customers the way that 'Shaconna, ' the "so-called" supervisor in Beaumont talked to me, I would be walked to the door and fired. She immediately answered the call gruffly like she had better things to do than speak to me. She was verbally hostile, challenging me to "come down to the store because we have an officer that can take care of you." She basically spoke to me like I was one of her "girlfriends" or some stranger. Very, very unprofessional. I called in twice and was hung up on twice. The call center associates were rude. Why, because they know that their fellow African-American supervisor would cover for them. I don't care what race you are, you have no right to talk to customers that way, we pay your salary. If we stop buying and believe me I am, and others stop buying, believe me, I'll tell everyone I know and more to stop buying at Conn's, your company will go under. If you are considering shopping here...DON'T...this place is a garbage heep and I hope they go the way of Cicuit City. I am an electronics nut, and Conns has lost all future business from me. The second I can I'm paying off their account and throwing the receipt in their faces.

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greenwell
Orange, US
May 04, 2009 4:54 pm EDT

I have been treated so unfairly by Conn's. The way they treat their customers after the sale is horrible! Worse off you cannot talk to someone that is willing to help. No return calls and when they do..they speak to you so rudely.I will NEVER buy another product from Conn's in any state!. The word of mouth is very powerful..pass the word how you have been treated.

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bpotter
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Nov 11, 2008 11:46 am EST

I agree, My service has been a nightmare ever
since I got my side -by side refrigerator years ago.
It has never ...ever worked properly and sometimes
it takes a month or more to get a part. They don't
call back when they say they will. They give you a total run around in the service department and they
could care less. I can't even get phone numbers that
I need from them. What a rip-off. It's not fair. Just
go listen to their ongoing message about their great
customer service! I'm so angry...and I'm not
a person who gets upset easily. You're caught in
their system and theirs nothing that you can do!

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EMA
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Nov 10, 2008 11:01 am EST

I HAVE A COMPLAINT AGAINST CONN'S CUSTOMER SERVICE AS WELL. I HAVE NEVER RECEIVED SUCH POOR CUSTOMER SERVICE FROM ANY OTHER APPLIANCE STORE. ORIGINALLY I WAS ATTRACTED BY THEIR AFFORDABLE PRICES BUT IT WAS NOT LONG AFTER I REALIZED THAT THOSE PRICES WERE GOING TO COST ME IN THE LONG RUN. A REFRIGERATOR I BOUGHT FROM CONN'S BROKE DOWN 6 MONTHS AFTER I HAD PURCHASED IT, I PLACED THE CALLED FOR THE TECHNINCIAN TO COME OUT TO MY HOUSE ON A THURSAY AND I WAS TOLD BY ONE OF THE REPS THAT THESE KIND OF SITUATIONS WERE CONSIDERED URGENT AND THAT SOMEONE WOULD BE OUT THERE WITHIN 48 HOURS, WELL 48 HOURS CAME AND WENT AND NO ONE WAS COMING, I CALLED BACK AND IT TURNS OUT THAT THE CALL I HAD MADE PREVIOUSLY WAS NOT EVEN FOUND IN THEIR SYSTEM, THEY RESCHEDULED ME FOR ANOTHER APPOINTMENT WHICH WAS ATTENDED TWO DAYS LATER THE REASON I WAS TOLD WAS BECAUSE THE TECH THAT TOOK CARE OF THE APPLIANCES IN THE AREA WHERE I LIVE WAS OUT SICK, I REALLY FOUND IT UNBELIEVEABLE THAT THEY ONLY HAD ONE PERSON WHO COULD DO THIS JOB, I HAD NO OTHER CHOICE BUT TO WAIT. ONCE THE TECH CAME AROUND HE TOLD ME IT WOULD TAKE 3 TO 6 WEEKS FOR THE PART TO COME IN AND FOR HIM TO INSTALL IT. I WAS SO UPSET I EVEN WENT INTO THE STORE TO SEE IF I COULD JUST GET AN EVEN EXCHANGE THAT IDEA WAS REFUSED COMPLETELY THEY OBVIOUSLY DID NOT UNDERSTAND THAT I WAS AT HOME WITHOUT A REFRIGERATOR AND WITH THREE CHILDREN THAT NEEDED TO HAVE MILK, EGGS AND SO ON. BY THIS TIME MY BILL FOR TAKEOUT WAS GETTING PRETTY EXPENSIVE. I TALKED TO THREE DIFFERENT SALESMEN AND TWO MANAGERS ABOUT MY SITUATION, ALL THEY DID WAS GIVE ME THE PHONE NUMBER FOR THE SUPERVISOR IN THE HOUSTON AREA, I WAS HONESTLY VERY DISAPPOINTED THAT THE SO CALLED SUPERVISOR WOULD NOT TAKE MY CALL, THERE WERE PROMISES I WOULD HEAR FROM HIM BUT I NEVER DID, I LEFT HIM MESSAGES LIKE 10 DIFFERENT TIMES. I ENDED UP WAITING FOR THE REPLACEMENT PART FOR ABOUT 4 WEEKS. IT WAS NOT UNTIL I THREATED TO GO AND DROPP OF THE REFRIGERATOR AT THE STORE'S FRONT DOOR THAT THEY OFFERED TO PAY FOR THE FOOD LOSS THAT I HAD SUFFERED. I WAS GIVEN AN APPLICATION TO FILL OUT AND I WAS SUPPOSE TO WAIT FOR AN ANSWER, I NEVER DID IT ALL I WANTED WAS FOR THE BROKEN REFRIGERATOR TO GET FIXED. NOW THAT SAME REFRIGERATOR IS BROKEN DOWN AGAIN I THINK I AM JUST GOING TO PUT IT OUT ON THE CURVE IN THE TRASH. ONE THING I WANT TO MAKE CLEAR I WILL NEVER BUY ANYTHING AT CONN'S IN MY LIFE. THEY ARE UNPROFESSIONAL, UNTRAINED, AND RUDE TO SAY THE LEAST THEY ARE RIPPING PEOPLE OFF.

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dudley mccabe
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Oct 24, 2008 5:37 pm EDT

we have dealt with conns for 48 years and bought all our appliances from them. we have a late model dish washer, it broke and they ordered parts. aweek ago today i called, they part camein. we waited a week and didnt hear from them so i called today and they said it will be 11 more days, because we were put on waiting list today.this is not the conns we have known for years. as far as i can tell your service and attitude stinks dudley mccabe

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Charles Westmoreland
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Oct 20, 2008 11:40 am EDT

I just submitted another complaint about Conn's for the exact same that Rosemary had. Almost identical issue, very poor customer service. I've now been without my refrigerator for 4 weeks now. Had a long delayed part delivery followed by 2 no shows from the tech. Called them today and they said they have me scheduled for the 27th. Today's the 20th. I will never do business with these people again. I live in 15 minutes from Beaumont. I have the address for the cooperate office. I'm going down there to personally tell who ever will listen they have lost my business. I'm also going to give them the link to this web site.

Charles Westmoreland

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DD/LTD
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Jun 02, 2008 1:45 pm EDT

It has been a living hell since my delivery on May 25th 2008. The frig was defected and they refused to replace it. I have gone through 13 people, 2 store managers in Lafayette, La. 2 asst. man. 1 salesman, 2 warehouse supervisor, 4 customer service in Corp. Beaumont and a service person. NO ONE HELPED ME. Stuck with a defected frig. Been buying appliances for over 40 years and will never, never buy from Conn's again. Their name speaks for itself. Horrible service and experience.

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rosemary lester
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Apr 26, 2008 7:38 am EDT

i bought a frigidaire all stainless steel refrigerator from conns and the compressor and evaporator went out on it within one year. called the service department and was told that the part should take about a week to get the parts. well it has now been over 3 weeks and the part finally came in, but i could not get the service technician back to install the parts due to the parts was not sent from san antonio to austin. i called and was told that the service was set up to be done on friday april 28th and it was not done and no one called to let me know what was happening. called back and was told that i would have a technician out between 5 and 7 pm, but no one showed up. this is a refrigerator that should not take 4 weeks to fix considering that this is the most inportant appliance in every household. i have lost food and cannot buy items needed to make meals for fear of germs growing without refrigeration. sending a certified letter to the corporation's office in beaumont requesting better attention be taken for customers with a refrigerator problem to be given priority since this is a need for any household. hopefully better consideration will be given as the management of this organization would treat us as important as if it was in their own home.

rosemary lester

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Conn's Home Plus - Defective merchandise!

We will NEVER do business with Conn's again. I will definitely tell all my friends and family about the service that this company has provided. From the beginning, everything was all in the up and up, salesperson was very informative with his knowledge regarding our washer and dryer. We were debating as to what name brand to buy since this was going to...

Read full review of Conn's Home Plus and 23 comments

Conn's Home Plus In-depth Review

Overall Rating: I would give Conn's Home Plus a 4 out of 5 stars.

Product Selection: Conn's Home Plus offers a wide range of products to choose from. Whether you're looking for appliances, furniture, electronics, or mattresses, they have it all. Their selection is diverse and caters to different budgets and preferences.

Pricing: The pricing at Conn's Home Plus is competitive. They often have sales and promotions that make their products more affordable. However, some items may be slightly more expensive compared to other retailers.

Customer Service: The customer service at Conn's Home Plus is exceptional. The staff is knowledgeable, friendly, and always willing to assist. They go above and beyond to ensure customer satisfaction and resolve any issues that may arise.

Delivery and Installation: Conn's Home Plus provides reliable delivery and installation services. They are prompt and efficient, ensuring that your purchases arrive in good condition and are set up correctly.

Return Policy: Conn's Home Plus has a fair return policy. They offer a 30-day return window for most items, allowing customers to return or exchange products if they are not satisfied. However, there may be restocking fees for certain items.

Financing Options: Conn's Home Plus offers various financing options to make purchases more affordable. They have flexible payment plans and lease-to-own options, allowing customers to spread out the cost over time.

Online Shopping Experience: The online shopping experience at Conn's Home Plus is user-friendly. Their website is easy to navigate, and product descriptions are detailed. However, the checkout process can be a bit slow at times.

Physical Store Experience: Visiting a Conn's Home Plus store is a pleasant experience. The stores are well-organized, and the staff is readily available to assist. The displays are appealing, allowing customers to visualize how products would look in their homes.

Warranty and Protection Plans: Conn's Home Plus offers warranty and protection plans for their products. These plans provide peace of mind and coverage for unexpected repairs or damages.

Reputation and Trustworthiness: Conn's Home Plus has a good reputation and is considered trustworthy. They have been in business for many years and have built a loyal customer base. However, there have been some complaints regarding customer service and delivery delays.

Community Engagement: Conn's Home Plus actively engages with the community through various initiatives. They sponsor local events and charities, demonstrating their commitment to giving back.

Sustainability Initiatives: Conn's Home Plus has implemented sustainability initiatives to reduce their environmental impact. They promote energy-efficient products and recycling programs to encourage responsible consumption.

Competitor Comparison: When compared to their competitors, Conn's Home Plus stands out for their wide product selection and financing options. However, some competitors may offer lower prices or have better customer service.

Pros and Cons:

  • Pros: Wide product selection, competitive pricing, excellent customer service, reliable delivery and installation, flexible financing options, good warranty and protection plans, community engagement, sustainability initiatives.
  • Cons: Some items may be slightly more expensive, restocking fees for returns, occasional customer service and delivery issues.

Summary and Recommendation: Overall, Conn's Home Plus is a reputable retailer with a diverse product selection and excellent customer service. While their prices may not always be the lowest, their financing options and commitment to the community make them a worthwhile choice. I would recommend Conn's Home Plus for those in need of appliances, furniture, electronics, or mattresses.

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Contact Conn's Home Plus customer service

Phone numbers

+1 (877) 358-1252 +1 (800) 511-5750 More phone numbers

Website

www.conns.com

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