The same thing is happening to me. I own a school in Madrid and since I am American for me it seemed natural to use yahoo, it's what I knew to be "reliable". I signed up my school and created a great site which I got alot of compliments from.
A year later Yahoo shuts my account down because of a late payment and tells me that I have to contact a company called 'Melbourne IT' all the way in Australia!
I said if yahoo is American why do I have to contact Australia? Well, it turned out that Melbourne IT is yahoo's domain assistance. They hold all domains.
So after a year of contacting Melbourne who didn't respond that quickly as well but apologised for the catastrophe. I contacted yahoo. I asked them why am I still paying for a site that my students can't see?this site is used for parental information, Videos of students progress, updates of all sorts and important information about who we are.
I then told yahoo, "Look, there are business investors looking at my site this week, please put it up, please! The company who possibly would have became partners with our school supporting and helping us grow worldwide is worth 6 billion dollars. Yahoo did not put the site up.
I wrote them and asked them would they loose that much? still no answer.
So I could not give my schools website to this billion dollar company/possible partner.
I said "Yahoo why would you make me loose so many opportunities?" They did not answer.
And still have not.
If you are reading this GO TO HOMESTEAD. if your business is important to you and you are with yahoo, you WILL have problems!
They say that they answer back in 24 hours but most times they NEVER do. Most times. If you really need someting important like millions Yahoo will royally screw you up the you know what. I know that being with them right now is hurting my future.
I told them they should sell off to microsoft because they are impotent and can't get their jobs done, I mean there are astronauts going into space and they can't answer their customers emails.
I can tell you that homestead does answer and that yahoo was also too arrogant with the possible buy out from microsoft.
I sat in my office watching the whole thing thinking, Do they realise that microsoft actually serves and listens to customers? They should be cut down and taken to court and sell out the company cause it's just not the same yahoo we all used to know, sadly. At the end it is really about serving your customers better and they can't do that. Even on CNN there was a host asking yahoo, How customers could get help and they said "You can go read our FAQ"!!!hahahhahhahha.
My best bet to anyone is to write the FBI's internet crime department, sometimes these corporate comglomarates like yahoo will screw your money and your future (remind you of Bush?) and they won't even care. The next thing I would advise you to do is to contact the BBB as soon as possible, like the man mentioned before yahoo is very arrogant and runs away from the problem. My guess is they delete all problematic emails.
I am just happy that there are genuinely customer caring companies like homestead, I have several sites that are more beautiful with them and ALWAYS work! Thank God something is going right.