Sirius XM Radio
Reviews and Complaints

XM Radio is a rip off, when it comes for a refund. And when contract finishes the automatically renew your service without your consent. Now there is the new Sirius/XM so good luck if you made a contract and would like to transfer your Original XM Radio, you can't. Marketers and customer service will provide you a radio so you could stay with XM. Then if you cancell XM they will come up with refunding to debit card. It's already a month and no refund has hit account. Beware with this company, they are good con-artist toward not reimbursing, and each person from customer service, puts excuses and its a different story. Its good to have satelite, yet, they abuse customers by promises, lyes and getting your credit card, beware.

Try this for XM customer service: 1.877.967.4672

This is their corporate customer service number and you will be stunned how quickly they resolve a legitimate issue. No overseas call center foolishness here.

Good luck. There is salvation here!

So, I have been a long time multiple unit subscriber to XM only to find that again what I subscribed for and pay for has been changed for the worse since Sirus joined the mix...

My included online is no longer included and because I didn't increase my subscription to include SIRUS stations I can't pay the 2.99 per month for the online access - I have to upgrade and pay for the SIRUS/XM Premium package for all of my radios or pay what someone without a radio subscription pays -12.99 per month for the online...

Now for the real challenge... cancelling my subscription and buying the Slacker G2 - that allows for online listening, downloading, choosing your stations, choosing what artist... In my opinion... a much better product!

Bye Bye Sirus

When is there going to be a class action suit against this company?

I have spent the last week dealing with them over their "Premium Online" services that supposedly allow you to listen to the radio on your iPhone for free. I have been disconnected numerous times when asking for a supervisor, never did get a supervisor on the phone after 5 calls to Listener Care, and have since been emailing back and forth with the Cheif Service Officer of the company with no real result and little care.

At the end of March of this year I went to listen to XM online. This was a service that was included with my monthly service I had been paying for for a number of years. It wouldn't work. When I called in I was told that the new SiriusXM radio had upgraded there online service to a faster and higher quality "Premium Online" account that I had to pay a monthly fee for. Of course, I wasn't very happy about them taking something that was included in my plan and telling me I now had to pay for it. Well I wasn't going to do that. So the agent told me that if I purchased a Lifetime Plan that it included the new "Premium Online" services. So I did it. Well, when SiriusXM released the iPhone app that was free for Premium Online account holders I was excited. My excitement was short lived when I tried to log onto my Premium Account only to find out that it was restricted. That is when my phone calls to Listener Care began a week ago. Initially I was told that I did have a lifetime "Premium Online" account that was paid for and that the agent didn't know why it wouldn't work with my iPhone so she transferred me to tech support. Tech support told me that because my "Premium Online" service was included with my Lifetime Plan purchase that I essentially got it for free so I was going to have to pay the monthly fee for the Premium account if I wanted to listen to it on my iPhone. What!? I have a Premium account that I purchased with my Lifetime Plan and yet I don't get all the benefits of that plan. Asking to speak with a Supervisor was pointless as one never came to the phone . Calling the headquarters in Washington DC was pointless because they don't answer the switchboard. I did finally get the phone number of someone in the Sirius corporate offices in New York by phoning every number I could find for XM and getting a nice girl who looked in her company directory. I then contacted the supposed Director of Listener Care, but he wasn't the Director. He was going to pass my info along to the appropriate party. I decided to also send emails to every executive in the company by guessing the email extensions as well as the Board of Directors. I didn't get any responses from any of those individuals in regards to my complaint. Although someone did forward my email to the Chief Service Officer Joe Zarella who had very little concern with my complaint. He did tell me that back in March they changed their online listening from the lower 32 mpbs which was free to the Premium 128 mpbs which had a fee of $2.99 per month. He said that Lifetime Plan members at the time of the switch were still able to listen to the lower 32 mpbs for free (then why couldn't the monthly members). I told him that I wasn't a previous lifetime plan member. I purchased the lifetime Plan after the switch in response to losing that benefit and being offered the "Premium" service as part of the Lifetime Plan. If it wasn't included I wouldn't have purchased the Lifetime plan. He then wanted to know the purchase date. When I told him his response was, "Ok, let me see what I can do." Well what he did was give me the "Premium Service" for the next 2 years, not lifetime like I paid for. He said that I had the 32 mpbs service, but that makes no sense since I purchased the plan after they switched to the Premium Service. So why would they sell me the lower service when they apparently didn't have that anymore? This company misrepresented what they were selling me and now will not honor what I paid for.

I am not the only unhappy customer when it comes to this issue. Over 60, 000 people on the iPhone app reviews have given it the lowest score with most complaints being about charging $2.99/mo for something that used to be free.

This company is a ripoff and they don't care about customer service because they have the monopoly now. Why care about customers. Especially customers like me who already paid for a lifetime plan. They aren't making any more money off me so who cares.

People need to stand up and say enough is enough.

I have been trying to contact XM about this for over 2 week now. They continue to tell me that they are working on it, but they are full of it! How hard is it to change the setting in my account. I have spent too many hours to count trying to get this changed. Here is the big question for you: How do you get them to listen to you when you are a lifetime member? Well, there is the catch, you can't threaten them as it is YOUR loss if you cancel your subscription, not their.

There are a lot of complaints about XM and Sirus... watch what you buy from them!

XM Satellite Radio: XM attempted to charge my old card that was reported lost and was unable to auto renew my account. I received an email stating to call them with new information which I did. I spoke to someone with an Indian accecnt (as best I could here) and gave them all new info to renew. The custopmer rep confirmed my transaction. However I received a call from Discover (3 days later) stating that account info was entered inaccurately and they blocked the charge. I proceeded to call back and verify again with a woman with an Indian accent. She could not understand what I was saying and continuosly messed up my verbiage. So I cancelled. I received a call a week later from XM stating I need to renew and they read me back the card number and asked to authorize the charge which I then stated no. Cancel my account. 2-3 weeks later my satellite radio stopped coming in. I never received a bill or notice saying I owe anything. However on December 17th (61days from Nov 16th when the radio stopped) I was sent a letter from EOS CCA. However the postmark on the letter shows Dec 27th ( I have the evidence). The issue with EOS CCA will be in another complaint. I too called XM the following day and they waived the charge. I was also given a confirmation number. This whole event lead me to cancel 2 Sirius Accounts and 1 XM account.

I had the same issue and will also make a complaint both for EOS and XM

I just had a terrible experience with XM customer service. I just watched my mother trying to cancel her membership over the phone and was transferred from representative to representative for an hour and a half. By the end of it, she couldn't bear it anymore and hung up the phone. And what's worse, she asked me to take care of the cancellation the next day.

XM Radio has HORRRIBLE non English speaking customer service who know squat. I found the number of Quest Communications and worked it out through them. Quest Communications: [protected]

I sent in a complaint on 2/7/09 about having very bad intermittent reception and got a man in thew Philipines who spoke poor english did not address the problem at all and tried to sell me a radio. THe complaint was answered very nicely by a manager who called me back on 2/10/10. He apologized and said he thought the problem was cured but if not to call [protected]. I asked him about the $15+ dollars refund I was supposed to get for cancelling two radios in two cars I had disposed of on 12-27-09(the contract ran until 3/9/10). I had been told that the new contract starting on 3/9/10 would reflect this. He told me the people responding to the call at the above phone number would be happy to answer my questions. I call today ad talked to Heidi in Manila this time. She wasn't too sharp and finally told me the $15+ was not a refund but an additional charge for transferring my contract to the xm radio in my new car? What happened to my refund? I asked her to cancel my auto pay arrangement and send me a bill for march for another year. I will decide then if we want to continue enjoing XM radio in our car.

Called Sirius to be reminded of my username for my Sirius iPhone app. By the time the call was over, my credit card had been billed $282. Had to cancel my entire account just to get the refund. The customer service staff at Sirius is horrible. They don't know the product they're selling and they're obviously paid based on sales, even sales not authorized.

Our subscription expired, we did not renew, big price jump Now they want to charge us? When did companies get the right to renew things without ones agreement? I am furious and will never do business with them again and I will not pay these ripoff artist another dime

I have been billed fpr services not received, and cannot get through the telephone loop to have my complaint heard by somebody who could do something about it.

5 hours on and off phone and internet and they cannot activate my satellite radio !

Thinking of subscribing to Sirius or becoming a shareholder? Here’s what you’re investing in:
I’ve been a Sirius subscriber since 2004 and I promise you that their customer service is the absolute worst of ANY company I have experienced! Worse than any airline, worse than any healthcare provider, even worse than any insurance company! I buy a new car every other year, and the WORST part of that experience is getting the Sirius service changed from one car to the next. I’ve had service that I paid for unexpectedly cancelled for no reason, only to have to call and wait on hold for 45 minutes to speak to someone in India who BARELY speaks English. I’ve been scolded by Sirius employees FOR HAVING TOO MANY ACOOUNTS! I’m not joking; I’ve been told “If you didn’t have all these accounts, you wouldn’t have these issues”. I’m so sorry I spend so much money with your company!
Today I attempted to log on to my account to avoid the whole call center situation, and my password no longer works! It’s the same password that I’ve used since 2004, oh well. So I called in to the customer service center. I waited on hold for nine minutes with “music on hold” intermittent with a ladies voice coming on every couple of seconds urging me to use the website. Very frustrating. But now, for the last 36 minutes, I’ve been listening to dead air. The call is still connected; I assume I’m on hold, but no music, no annoying message, nothing! I decided to Google “Sirius Customer Service” to see if there was another way to contact while I waited in the dead zone. Hundreds of consumer complaints popped up. I clicked on customer service scoreboard.com. I read several of the consumer complaints and then one of the employee responses. The response was from siriusspEgypt posted on 4-12-10. I was amused to read his/her letter regarding his/her attitude toward customer service and his/her job at Sirius. Here are my favorite excerpts:
“As for being put on hold for so long doesn't mean that we refuse to take your calls. I Work 8 hours a day and we take calls consecutively! Meaning that as soon as we're done with your call we receive another one RIGHT AWAY...So you might be on hold for 45 mins but i probably took more than 20 calls during that. Also keep in mind that the calls get transferred automatically meaning that we don't have the option to "pick up" the phone. Besides, Sirius have more than 22 million subscriber. Imagine if just 10% call us in one day...and yeah we're expanding our call centers to be able to absorb all that number.
- Regarding being double charged or payments that doesn't go through. Please understand that we work on computers and on systems. There's always a space for mistakes and system glitches. We all encountered that at some point. We do out best to assist you if it was our mistake !
At the end of the day you should just relax even if its a bad customer care service. After all, Sirius is Entertainment. ;)
This clears up a lot for me. I never thought to look at it from the call center employee’s point of view. We should just relax, it’s only money and time, something we Americans have way too much of anyway! They have WAY too many customers to possibly give a damn about one customer’s issues! They have a job to do after all, just be patient! If you don’t like it, you can just cancel. Wait, you need to speak to someone to do that and then they actually have to do what you ask them to do! If you don’t like it, what are you going to do, listen to free radio? That’s just crazy!

My trial membership is ending. I called today to buy a membership. When I looked at the website for Sirius, the plan
that I wanted (only MUSIC) could also include paying $4.00 each month extra for internet radio. I told the agent that I
wanted that. She said that it is no longer available. If they are offering it on their website, then oughtn't be available?

I HATE SIRIUS RADIO AND THIER BILLING! SO MUCH SO THAT I HAVE CENCELLED THIER SERVICES IN MY CHALLENGER! BAIT AND SWITCH! They send a bill and you pay it for one year of service! Then harrass you for which programming you want! WTF? Then w...hen you contact them, they say oh by the way, you owe more money! WTF? Then you tell them to cancel and refund your money! Call billing? WTF?

Customer service is the worst. On phone for hours being transferred. They lie bout crediting your accounts-reimbursements.

First, What is " oughtn't "?
Next, if they advertise it then I would have pushed the issue for that price.

I HAVE BEEN A LONG TIME CUSTOMER OF SIRRIUS since the beginning AND I made the change because I didnt want to loose listning to Howard Stern Show. I have had nothing but problems since the beginning with there billing. They are constantly charging my card. I never signed up for automatic card payment but they continue to charge my account just about every 20 days. Over billing me and i bought another sirrius sattelite unit it was very static nothing but static not a clear signal took it back got anotherone static deck also had another subscription stopped the other account cancelled that one they never shut that one off i was billed for 2 recievers for 3 or 4 months till i finally realized that i was still paying for 2 recivers they gave me a credit for 2 months for over billing me for 4 months .called sirrius after being on vacation for a week realized my account i cant acess it called sirrius the want to charge me $17.00 and $12.95 for a restart called the carribians billing to get my sirrius restarted then the customer svc james not very friendly to women asked to speak to the man of the house asked does that offed you what kind of a customer svc is that the account is in my wifes name not mine james of sirrius customer svc said we are now being sent to collections i signed no contract with sirrius i owe them nothing i pay month to month on my credit card any attorney want to take this one on.as far as iam concerned ive been overbilled at sirrius, customer service is a joke they dont listen, all i know is be carefull when buying a service like sirrius sattelite, ive been a customer of sirrius since 2003 i will no longer be a customer of sirrius .

Do not get a Sirius Radio ! Their billing is atrocious, I have been trying to cancel for 6 months and they keep taking money from my checking account, please, please, please steer away from these people.Calls to cancel service and they will put you on hold for hours, try to write them a letter and they ignore you, then they try to call you 10 times a day to get a payment ! Ugh !

I would like to see a signed contract for my lifetime membership suggesting that I would buy into a psuedo lifetime membership. You can't use the phrase "Lifetime Membership" without it being a "Lifetime Membership". This phrase only has one preceived meaning no matter how much "small print" is used in a phone recorded signature. What Sirius XM is did is sell a Limited Lifetime Membership under the pretense that is was a Lifetime Membership. This is false advertising and it needs to be dealt with in court.

I do not know enough about the law to lead this, but I sure can support the heck out of it. If you want to stand together let's join forces and start communicating. lrhoohay@yahoo.com

I had the same thing happen to me. I called Sirius to ask about the unauthorized renewal and told them to cancel my account. The next day I got an email telling me they sent my account to collections. It is a clever corporate tactic that nets them an extra 100 mil annually, but they loose customers for life.

Same issues...The Worst customer service on the planet.
Ordered renewal of service with the same music channels as I had with the free demo which came with the car. Agent renued and charged me for entire year and the package was not as explained. Called back to correct. After 2 hours 47 minutes on the phone with three different agents and a supevisor which I hgad to explain the issue to each time I was transferred we corrected the issue with paying additional dollars for a different package. Obviously the original agent requires coaching and education on packages and procedures. All was well for one day and then the service changed back to the undesired package. No communication...No explaination.
So I am back on the phone again currently on hold for 1hour 27minutes and have not spoken to a person.
Do yourself a favor and find a different radio provider or better yet plug in your Ipod. Tell your neighbors Sirius (XM) SERIOUSLY SUCKS!

Headquarters: 1221 Avenue of the Americas - New York, NY 10020
Phone: [protected]
CEO: Mel Karmazin

Call and ask for Mel!

I am having the same issue with my radio. I had a simple Stratus that worked fine and recently bought the Starmate 5 with the intention of using the $6.99 A La Carte package. I activated it over the phone, thinking that talking to a live rep would cause less hiccups WRONG! I have been using the standard $12.99 package with the promise that the issue is being fixed. Supposedly it has been escalated to Corporate (whatever that means). If this issue is not resolved soon, I am going to take back my radio and cancel my Sirius account. This is ridiculous. The worst part about it is: I don't have any other satellite radio options. SiriusXM is my only choice.

Please, anyone with this issue, post a comment. Maybe we can band together and get this issue resolved once and for all.

I had XM Radio for the free trial and agreed to a 3 month special billing rate. I had to contact them about the charges.

3 months later, when the time came for this to expire I called to cancel and they offered me another 3 month special. I was billed incorrectly and had to call again. After a 10 minute wait they agreed to credit me the difference but the woman was very condensending. I had a really bad day and her attitude just touched me the wrong way. I mentioned that the length of this call was beginning to aggravate me and I was thinking about canceling my service - she laughed. At that point I asked to speak with a manager and she said 'yes, we will credit your account'. I asked again to speak to a manager and was put on hold for 8 minutes. I hung up, called back and canceled. The funny part - even after asking what they could do to keep me, they pro-rated the cancelation for 3 days. I asked him to make sure my reason for canceling was recorded. Perhaps the CSR was new and needs additional training but they should learn from it.

I have had it with inept customer service. I am the most patient person in the world if someone is working on it but I won't tolerate poor customer service any more. I would rather transfer my business.

I have been a long time subscriber to XM radio and recently negotiated a renewal with them that included on-line access. The on-line access did not work as promised and I have been on the phone for over an hour with various areas of their customer support. Each time I could not reach someone from one of their call centers who could understand this simple issue... on the billing side, they said that I was paid up and that I needed to talk to Tech Support. When I talked with Tech Supt, they said that they could not find the problem and that I needed to talk with billing. I have never dealt with such incompetence... I strongly recommend that you do NOT do business with this organization based upon my experience with them.

I know how you feel. XM sucks!

I have contacted XM Radio on many occasions. They are always courteous and apologize profusely, but never are able to help me. I am beyond apologies and want my problem (which they acknowledge) corrected.

Yeah I just got charged $12 for SiriusXM and I don’t even have an account or a subscription with them. I don’t even listen to the radio.

Just got a bill in the mail today from them. I never signed up for this radio crap. It's a scam because the couldn't find the account even after i give them the account number on the bill. Never heard of anything like this. Every account I have ever had looked it up by the account number. None of the information I gave them was right. Scam scam scam.

I just had the same issue with XM charging my card twice without my authorization. They get your credit card number through your bank. The bank will swear up and down they do not give XM your card number. After hours of going back and forth I had both XM and Wells Fargo on the phone. It came down to XM and Sirius have a credit card validator. This allows them to get your new credit card number through the bank. In my case it was Wells Fargo. I suggest never giving XM or Sirius your card number because in the end you will have one big mess. Also switched banks, will never do business with Wells Fargo again. They don't support there clients they support the big businesses. Not even a call or letter stating that XM was trying to get my account number. They just gave out my personal information and let them charge what they wanted. Because they had a credit card validator machine and a agreement with the banks. Great job Wells Fargo. Way to lose a 15 year customer to University Federal Credit Union.

They took $450.00 out of my account was suppose to be 88.00. Guess they are getting there money back off of us because you can't talk to anybody in the usa.I can't belive they can get away with this.

On January 16th, I renewed my subscription to Sirius to the tune of $225.47. On Friday (day before yesterday) I received my statement from Master Card and not only had they taken the $225.47 but they also false billed me another $1, 227.17. I called them immediately and was told to send a copy of the Mastercard statement as soon as possible so I told them I would fax it. I called afterward to ask if they had received it but was told they hadn't and to try again. Two subsequent tries were unsuccessful - their fax wasn't accepting it or was busy. I called them again and they said yes, they had received a copy but it was too light. I photocopied the statement, darkening it, and on the next call to them, they said it was too dark. I then called the Mastercard people to complain and they told me to send the copy by registered mail. I then called Sirius again and told them that I would be sending it by registered mail. At that, I was asked what the USD amount was and the girl "Helen" said that everything was OK, that I had verified, in fact, I had the statement and that she would take care of everything - that I didn't need to do anything more. She called back an hour later and said everything had been taken care of.

I will call Mastercard again tomorrow (Monday) to see whether the situation has been rectified, holding my breath because I have read that Sirius may be declaring bankruptcy on Tuesday. I'm not sure where that will leave me because if they are under bankruptcy protection, Mastercard may have trouble getting the money back.

I just got a letter from my bank stating I was $-183.00 in my account. No letter or option to canel they just renew the contract WITHOUT my authorization. Which we planned on cancelling since we just heard about them filing bankruptcy and who's to say they'd even be around for the full year contract? This should be illegal. I can't just go and charge on someone else's account legally so what would make them think they can do it? Buyer BEWARE.

I have many Complaints on Sirius and still never got connected. But this is out of the scope of this topic.

Back on Topic:

I too Had a $55 dollar Gift card from Best Buy for Sirius, I come to find out my hundreds of Dollars invested, that you can not sign up with Gift Cards or SHall we call them Pre Paid cards, they still want a credit card.

Smooth Talking Jim tells me I understand your concern and I can Promise you that we wont charge your credit card, we will put it in lock.

I said why ? He said for Auto Renewal Purposes, I said I do not want Auto Renewal, I also said I am not sure I want your Product.

I said if my Pre paid card pays for 3 months worth why not just cut me off If i not add more time after the three months are up ?

Jim said we cant do that when you sign up for under 1 yr plan does the credit card serve other then Scamming me into AUTO One Year Plan? No Comment, except to tell me thanks for my paitents and his supervisor told him to give me 3 months free in addition to my prepaid 3 months, then asked for my credit card.

I said Jim if my card is in lock, until I say you can charge on it, then my Prepaid Card Covers 3 months right ? He said yes, I said then
Why does Sirius need collateral of my credit card? I said you have month to month plans, so what possible service does this credit card serve other then not letting me cut loose from sirius if I decide I not like it?

I said this is a scam, I said Jim if you can guarantee you won't charge my card, and I not have to have Auto Renew, then what purpose does my card serve ? Other then Scamming me into 1 year?

He said Wayne They will not charge your card without asking. I said Ok' Jimbo, Use your card and put this so called lock on it. ...Pause, he began to laugh and quite frankly had no idea what to say.

My advice for anyone signing up for xm is to immediately after signing up calling their customer service department and request that the subscription not be renewed. Here is the most important part...Ask for a ticket number and write it down because they will still auto-renew your subscription and if you no longer want the service you can call them up with the ticket number and they will be forced to credit you. I like their programming but the auto-renewal policy of theirs upset me enough to label them as an unethical company.

My advice for anyone signing up for XM/Sirrius is to immediately after signing up calling their customer service department and request that the subscription not be renewed. Here is the most important part...Ask for a ticket number and write it down because they will still auto-renew your subscription and if you no longer want the service you can call them up with the ticket number and they will be forced to credit you. I like their programming but the auto-renewal policy of theirs upset me enough to label them as an unethical company.

Now I have to start out by explaining that I work for Xm Radio. Now Im not agreeing with xm nor am I disagreeing with them. First off, people need to start learning that all companys are the same. U need to read ur customer agreements, even if the rep forgets to explain to you about the auto renewal, it clearly states in your cust. agreements that xm service is auto renewal. Even if you pay by the month or with Annual Plans. Now even though I work for them I dont agree with the off shore call centers. If your only going to offer service in the US and Canada then they do not need to go cheap and pay other countries to take calls. I was told by my Quality that even if the other call center rep kept offering to upsell the subscription plan or to sell the customer a radio and the customer hung up because they got tired of telling the rep no, it is still my job to sell the radios or be fired. I have worked in call centers b4 but the way Xm runs there business isnt right. All they are worried about is money and they dont know how to manage their money. We are suppose to offer radios on all calls even if sometime in the conversation that the customer says they do not wont anymore radios.

I just recieved a collection letter on behalf of XM radio. I had paid for a 4 month service and thought it would end when my pre-paid time was up. Turns out that's not the case, they auto renew withouth you knowing then send you to collections. I've tried speaking to 3 people with XM already and not only could I not understand them because they don't speak well but they were also uncooperative and combative and argumentative. Terrible customer service. I don't understand giving me service I didn't ask for or pay for and then bill me later. This is rediculous. There needs to be a class action lawsuit against this company for this crooked way of doing business and scamming people out of money. contact me if anyone knows of such a lawsuit. cantwait2b@gmail.com

I called XM Radio to cancel. I asked for a refund. I called back and they said I never called to cancel.

I am in the same situation - have you ever recieved a refund? What a scam they have going on

Since we have auto pay, we got ripped off for $785 of auto renew. I'd love to see a class action suit. My wife was with me when I called to cancel. The reaction of Matt at XM was "prove it!" Unfortunately, I can't. I signed up for one year in 2005 and have been billed ever since.

I have been charged for a car that I traded in 2006. The pulled money from my account in 07, 09 and 2011 - I caught the 2011 withdraw and called immediately. I was told I would be refunded for the 301.32 dollars taken from my account in 2011. However to get a refund for the other charges I need to talk to corporate. They provided me an email and so far I have had conversations with 3 different people. All of which have asked me for my radio id. I keep telling them that I do not have an account with them so I cannot provide a radio id. I read that there is a class action suit in the works. I hope I get contacted.

I so agree with a class action suit against XM. After my subscription ran out, they took it upon themselves to "auto renew" for two months w/o permission. Oh I'm sorry, I didn't pick up the phone and tell them I wanted to cancel my already "cancelled" subscription. I am now in collections because I owe 26.00. I will report this and I will fight to the end, I'm tired of lousy customer service and underhanded ways that we all suffer for. EVERYONE must speak up against this crooked company and get a class action suit going for the people that did pay.

I paid by check for one full year of XM radio on a new car. Six months later I sold the car and figured it would be a bonus for the new owner to listen for the remainder of the year I prepaid for. I started receiving calls that it was time to renew my subscription, approximately one a night. My wife informed them that we sold the car six months back and would not be renewing, and asked that the calls would stop. The calls continued for another month then I received a call from a collection agency saying I owe $36.90 for not telling XM that I would not be renewing. At first I thought it was someone playing a trick on me, I could not stop laughing at how ridiculous this sounded. Then my laughter turned to anger and I let them know I would be calling XM to settle this dispute. After an waiting almost an hour I spent another 30 minutes explaining to someone who could barely speak English that this was a prepaid year, the car was sold, and I was not paying them for anything past the year I paid up front for, especially having sold the car after using only six months. Finally I was able to get a supposed manager on the phone who spoke worse English, I explained this was criminal to charge me and send me to collections for something I never agreed to and paid for. They said it was in the terms and conditions on their website. I asked them to fax me a copy of those terms with my signature or initials and they said they could not provide that information. I then asked for a confirmation email that this account is closed and up to date, and that nothing would be in place to affect my credit. They reluctantly agreed and took my email address and said it would come within 72 hours. That was last week and I have not seen anything yet.
It's not about the $36.90; it’s about standing up to illegal extortion!

Shelby Hull
bizrep21@hotmail.com

Anyone who has a problem with XM's cancellation policy (as many here have) should also file a complaint with the FTC's Bureau of Consumer Protection (I did):

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

I have been dealing with the corrupt ways of these criminals since April 2006 when I called them and told them that there was only to be one radio on my account.  My estranged dad had added himself to my account and I, being a college student, could not pay for his radio and had called the service to have it removed. They never removed it!  In 2007 I called again when I started grad school and told them to cancel the service completely.  The bank account that they were billing out of was my student loan account where money goes in and the school takes it out.   I dont check it much.   I guess they never canceled the service.  I no longer had a vehicle with satellite radio so I could not check but they continued to bill me. AND in 8/2008 my dad added ANOTHER radio.  Yep! He called them and added one on...after I had told them that ONLY one radio to be on this service AND after I had canceled that service.   $120.00 a month was taken from my student loan bank account and I had no idea.  THEN when I found out that these crooks were relentless, I changed my debit card number.   This really takes the cake, when they did not cancel the account AGAIN as requested, and when they could no longer their greedy hands in to my account via my debit card, they started BILLING ME! And when I failed to pay the bill they threatened me with overdue charges.  I called them a week ago and was hung up on twice...thanks Aaron.  Then James got the scoop and told me that I would be contacted within 72 hours with a resolution.   144 hours later I gave up waiting and called them . I have spent 1 hour on the phone, mostly on hold, with Kimoni.  She finally told me, after leaving me on hold for 15 min, that I should talk to my dad about getting my money back!  I told her that was mean.   XM took the money after being told that only one account was to be on there AND after I canceled the account completey AND after they added a third radio AFTER I asked for the service to be closed completely.   The call center is in the Carribean so it is hard to understand the agents sometimes and other than that it is hard to discuss with them because no one there really cares about resolution .They are there to sell.  I have been told that.  I am now waiting for another call back in the next 72 hours or days.  This company is impossible to deal with and they really are criminals. They had the gall to ask what I wanted them to do, when I called tonight.   DO NOT EVER SUBSCRIBE TO THIS SERVICE.  You cannot get out of it and they will allow everyone and their dog to sign up for your account and they will blame you.   A class action suit needs to be started.  Let's go!

When is there going to be a class action suit against this company?

I have spent the last week dealing with them over their "Premium Online" services that supposedly allow you to listen to the radio on your iPhone for free. I have been disconnected numerous times when asking for a supervisor, never did get a supervisor on the phone after 5 calls to Listener Care, and have since been emailing back and forth with the Cheif Service Officer of the company with no real result and little care.

At the end of March of this year I went to listen to XM online. This was a service that was included with my monthly service I had been paying for for a number of years. It wouldn't work. When I called in I was told that the new SiriusXM radio had upgraded there online service to a faster and higher quality "Premium Online" account that I had to pay a monthly fee for. Of course, I wasn't very happy about them taking something that was included in my plan and telling me I now had to pay for it. Well I wasn't going to do that. So the agent told me that if I purchased a Lifetime Plan that it included the new "Premium Online" services. So I did it. Well, when SiriusXM released the iPhone app that was free for Premium Online account holders I was excited. My excitement was short lived when I tried to log onto my Premium Account only to find out that it was restricted. That is when my phone calls to Listener Care began a week ago. Initially I was told that I did have a lifetime "Premium Online" account that was paid for and that the agent didn't know why it wouldn't work with my iPhone so she transferred me to tech support. Tech support told me that because my "Premium Online" service was included with my Lifetime Plan purchase that I essentially got it for free so I was going to have to pay the monthly fee for the Premium account if I wanted to listen to it on my iPhone. What!? I have a Premium account that I purchased with my Lifetime Plan and yet I don't get all the benefits of that plan. Asking to speak with a Supervisor was pointless as one never came to the phone . Calling the headquarters in Washington DC was pointless because they don't answer the switchboard. I did finally get the phone number of someone in the Sirius corporate offices in New York by phoning every number I could find for XM and getting a nice girl who looked in her company directory. I then contacted the supposed Director of Listener Care, but he wasn't the Director. He was going to pass my info along to the appropriate party. I decided to also send emails to every executive in the company by guessing the email extensions as well as the Board of Directors. I didn't get any responses from any of those individuals in regards to my complaint. Although someone did forward my email to the Chief Service Officer Joe Zarella who had very little concern with my complaint. He did tell me that back in March they changed their online listening from the lower 32 mpbs which was free to the Premium 128 mpbs which had a fee of $2.99 per month. He said that Lifetime Plan members at the time of the switch were still able to listen to the lower 32 mpbs for free (then why couldn't the monthly members). I told him that I wasn't a previous lifetime plan member. I purchased the lifetime Plan after the switch in response to losing that benefit and being offered the "Premium" service as part of the Lifetime Plan. If it wasn't included I wouldn't have purchased the Lifetime plan. He then wanted to know the purchase date. When I told him his response was, "Ok, let me see what I can do." Well what he did was give me the "Premium Service" for the next 2 years, not lifetime like I paid for. He said that I had the 32 mpbs service, but that makes no sense since I purchased the plan after they switched to the Premium Service. So why would they sell me the lower service when they apparently didn't have that anymore? This company misrepresented what they were selling me and now will not honor what I paid for.

I am not the only unhappy customer when it comes to this issue. Over 60, 000 people on the iPhone app reviews have given it the lowest score with most complaints being about charging $2.99/mo for something that used to be free.

This company is a ripoff and they don't care about customer service because they have the monopoly now. Why care about customers. Especially customers like me who already paid for a lifetime plan. They aren't making any more money off me so who cares.

People need to stand up and say enough is enough.

omg! I hadn't had xm radio for over 2years and the same thing happened to me. They took out $174 and returned $171 and didnt return the bounce check fees either. I was told the samething to fax my bank staement reflecting the charge. I told the guy that why should I do their leg work when they stole money from me! and his response was it was my responseability as a comsumer to canceal my acct. Well i only paid for six months so shouldn't they do it on the six month instead of 2years later. Yes if there is any thing I can do let me know!

Wow...so is there any class action against this company yet. I too have a problem with them. My husband has had xmradio for many years. We got married 9 months ago. A bill from them came in on email so while I was paying the bills I paid that one with my debit card to my account that I had for years before I married him. I told them it was a 1 time charge on that card and to bill him with an invoice and it would be paid by mail next time. No bill ever came in and sure enough...you guessed it...it appeared on my account at a time when there wasn't enough money in there for that so it bounced another bill but because that one was smaller it got paid!
My husband called them and told them the problem they caused and that they were not authorized to use that account. They said they would give back the bounced fee and take that card number off the account. Well, I never saw that fee and he never got another bill. Well, today it happened again...they charged my account and never sent a bill. Of course it was just in time for a very urgent large payment to come out and it caused the problem again. I am not on the x m account and the debit card they promised to remove is in my name not my husbands. I called them and got rude treatment from the 1st girl to the manager who refused to connect me to the billing department. She gave me a fax number and told me to fax my bank statement showing this and they could give back the bounced charges. I finally called my bank and cancelled that card. Now I will have to wait to get another. The manager at x m said that the card number was my husbands..I informed her it wasn't and I was filing a dispute through the bank that this was an "unauthorized charge". She told me to do whatever I want because I cannot "have your own way" in her words. Please if anybody knows how to start a classaction against these people let me know. They need to be stopped...I don't care if I make a dime off it...they just need to be stopped! I will check this site from time to time to see if anybody know how to get results.