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Xcel Energy / Unexpained Charges

United States
1
My Electric and gas usage (via meter readings) is way less than the caps and the taxes. $56.00 for Electric and Gas bill realtime. Grand Total of $122.00. I called and asked for details and conversion factors and math used. NOBODY at excel knew or had the knowledge about it. I could not get a single intelligent source on even explaining the bill details. they had ABSOLUTELY no idea about what the numbers meant on the bill.
(called on Dec 29th 9.00 P.M. 2008, after the sticker shock bill)
Ideas are welcome! Who do I ask now that I am stuck with Excel and no alternatives?
Ti
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Xcel Energy Logo Xcel Energy
Customer Service
Overall Satisfaction Rating

36 Reviews
1800 Larimer St., Ste 1500
Denver
CO
United States - 80202-1408
+1 800 895 4999
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