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4.5 255 Reviews

Woodforest National Bank Complaints Summary

221 Resolved
34 Unresolved
Our verdict: Expect excellent service from Woodforest National Bank. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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11:32 am EST
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Woodforest National Bank reported to telecheck

I am a former customer of Woodforest Bank and was pleased to be one due to my overdrawn account at the time with Wachovia. They did in fact give me a second chance and stated to me that they did not use telecheck to open any accounts or report to them. Back in 2007 I lost my job and my account had become overdrawan and was told that they would close my account but would give an opportunity to bring my balance to a zero balance and would work with me to make small monthly installments. The manager was supposed to send me a plan to help me bring this down but never did. I later found that Wachovia was willing to put me back on the right track and remove me from telecheck, since then I reestablished another account with another bank and started utilizing my checking account privileges and was not denied to write checks at different retail stores until recently. When I called telecheck to find out why, they told me that I was in there for Woodforest Bank . I was very upset because I know that the debt was not forgotten but I received no notification from them to make things right and was not given an opportunity to start making goood on an old debt. SECOND CHANCE?! I think not.

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Woodforest National Bank hmmm

Was once employed with Woodforest, loved the people I work with, however the practices of the bank I didn't love. I understand who they target, second chance customers, however if you're not a second chance customer and you have a Woodforest check, there's hardly any business that takes their checks, they specifically say NO WOODFOREST CHECKS! Bad marketing ploy and also looks horrible on the bank. If you think about it, you're sharing the same bank with people with bad banking probs, I understand times are hard, but day after day i heard I didn't do this, or i didn't do that, come on now! I'm an absolutely free holder and plan on changing banks, sorry but I don't wanna look like i'm a hot check writer, cause I'm not. Woodforest will one day realize that they're never gonna get their money from the charged off accounts, they need to wake up and smell the coffee. These second chance customers don't care they'll just drain the account dry until it charges off! Some though, were amazing at handling their account, but most weren't at all. I didn't leave on bad terms, I just think that woodforest needs to change their banking practices or they're gonna lose their account holders.

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Teresa32
Roanoke Rapids, US
Jul 03, 2012 4:47 am EDT

When I opened my account, I honestly was not aware of the second chance banking. I did it for convenience and because I left BB&T after I was being over charged. I think every bank has its issues as humans are the ones running the service. My other bank overdraw my account by holding my military pay for up to 10 days then charge me with outrageous fees. Woodforest isn't perfect (someone changed my address to a place I had never even heard of) but they have always been kind and even reversed fees when it was there error. I don't wait for my direct deposit (in fact, I usually get my pay a day early) and I have overdraft protection just in case. In my life, I bounced a series of checks and it was because my bank didnt post my paycheck for 10 day, and it wasn't Woodforest. I think they are a decent bank that has great potential. I hope no one judges me based on my bank, they should decide based on my actions and record! Btw: I have never seen a NO WOODFOREST CHECKS anywhere as they are a fully licensed bank, I imagine that would be illegal or at the very least violate FICA agreements, at least I think :)

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cammilane
, US
Jun 18, 2010 3:25 pm EDT
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I bank at Woodforest and have a second-chance checking account. I have mismanaged accounts in the past and Woodforest is the only way to have an account while we are paying off old bills and getting our credit back on track. It's annoying to read so many complaints from people who are angry about NSF fees at Woodforest- as if other banks don't do the same thing when a customer bounces a check.
Banking at Woodforest can be a little humiliating because you know everybody knows you probably bank there because you need the "second chance". I do understand that some people bank there because they offer very convenient hours, but most of their customers are there because no other bank will have them.
But if you've messed up in the past, you should be thankful to have an account at all, and if you screw that one up, there's nobody to blame but yourself!

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Woodforest National Bank bank manager a crook

A Bank Manager at Woodforest National Bank, 900 Wal-Mart Way, Midlothian, VA 23113 was fired a few weeks ago for cashing checks and keeping it for herself. Isn't that fraud and embezzlement? Isn't that a criminal offense? A crime has been committed and yet this bank manager was ONLY fired! No charges have been filed against her. She is no longer a bank manager, but she is still walking free with just a slap on the wrist and on her "merry" way! Who and what is to prevent her from getting another job at different bank? Are you going to let her steal your hard earned money? What kind of "bank" lets their bank managers steal from them and don't prosecute! Unbelievable and unacceptable!

If you have read this and want justice please take action. File a complaint, call and contact Woodforest National Bank headquarters [protected] [protected]@woodforest.com.

Let's send this bank manager to jail!

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N.P.
Durham, US
Jan 07, 2011 3:36 am EST

I have been with this bank for almost 2 years and never had a problem with them personally, so you could imagine my surprise when I saw a $130.00 service fee subtracted from my account for December. I had a checking acct and decided to add a money market saving acct in November, though this account is linked to my checking account they sent me a bank card for the new acct. I recieved a bank statement a few days ago and like I mentioned I saw the $130 charge, so I immediately went into the bank, the manager at this location in Brier Creek in Raleigh, NC was very friendly and instantly knew the problem, he said you have been charged a $10 fee for each withdrawl over 6 on your new acct. I told him I NEVER withdrawl money out of the ATM machine, he then told me ANYtime I use my card thats considered a withdrawl. Well at any other bank that is called a transaction and if I knew that when I went to McDonalds for a $5.00 meal, they would ADD $10 to it I certainly wouldnt use the card. He then told me he was going to call the actual branch I went to and he would get it all taken care of because he knew I was a good customer. He called me and told me so sorry but that bank in Morrisville NC would only give me $65 of my own money back! Its my money, I didnt overdraft, I didnt make a ATM withdrawl, I am contacting the headquarters! I am closing this account out, I heard it had alot of hidden fees but since I always have a few thousand dollars in the bank why would I even worry about this, nothing was explained to me intially. I am very disappointed.

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scmommyje
gaffney, US
Jan 02, 2011 11:54 pm EST

You can't possibly know the exact details because you were not involved. I have nothing but wonderful experiences with Woodforest.

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Janet67
, US
May 19, 2010 11:33 pm EDT

You must be talking about a different location, because there has been a gentleman at that location for several years and he and his staff are a very respectable group. Actually the branch manager opened my account and he has provided some out of this world service to me and my family. I don't think I will go to another bank after my experiences at Woodforest. They helped me set up my direct deposit, provided hands on service to rollover my 401k to their CD. Took care of me in every way possible that no other bank i've dealt with in the past ever done. I've made several mistakes mismanaging my account and yes I've had some overdraft charges, that is no fault other than my own, but they showed me how to overcome this and allowed me to take a GPS course to return several of my fees back; No other bank does this, all big banks will not budge when it comes to returning fees. I'm happy and pleased with my Walmart bank.

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Featured review
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Woodforest National Bank - credit card processing nightmare

I am the owner of a computer repair shop in Veneta, Oregon. A little over a month ago, a representative of this company came into my office and promised me a positive experience with this company in helping me to process credit cards in my shop. Since that time, I have had nothing but headaches, and unanswered questions. I was told that I would only be...

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Woodforest National Bank over draft / stuff on hold till moneys not there

Well for the last 4 months we ever week get 2 over dfart fees and we know the moneys in there. also we have funds tooken out that we know have been tooken out alreadt once

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Woodforest National Bank failing to post deposit

Made a deposit for $50.00 2 day prior for a check for $46.00 was written. Depsoit was never posted causing over draft, countinuing overdraft and nsf fee totaling $110.00. Still have not recevied the $50.00 posting to my account. I have the deposit slip. There still looking into to. Time to find a new bank. I strongly recomened to stay away from wood forest bank. They are out to defraud you out of youre money. Don't believe them when they say you can get youre payrole 24hrs early with automatic deposit. Its a scam. Please call Stephaney let them know how much they suck.

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klbell
Montgonery, US
Aug 08, 2010 8:46 am EDT
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I recently had to close both of my bank accounts becaue of one of there employees. My ex is still working there looking at who evers account she wants to without their permission. she printed out copies of every check my boss wrote last year and gave them to me. Without him knowing and i dint even ask for them. She was constantly looking at my account and my friends accounts. did i mention she still works there.

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judy
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Oct 13, 2008 9:11 am EDT

I had cancled my order and they still took money out of my account and i want my money back cuzs it over drawed my account my # are2720453

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Woodforest National Bank disappearing posts

I checked my account balance around a little after 2:00am this morning. It showed $700.00 and 2 refunds had posted that I was expecting to get. This morning around 6:00am I get my Woodforest email balance and it showed I was overdrafted!
I paid a bill last night and after paying the bill and making 2 other small purchases it showed $366.00 to the good.
All of my POS transactions were there and they were there as I checked this account last night before 12:00am.
Has anyone else had this to happen? This makes my second time for this stupid stuff with them.
Can anyone tell me why this happens?

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awesome245
Catawba, US
Feb 01, 2014 12:05 pm EST
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yes i have bad times with woodforest too go to bed have a 1000 dollars in the bank 2 transtions come thru leaving me wiyh 319 dollars pull it up the next morning i was negative 2919 cents and nobody can tell me where it went

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jette
Peru, US
Feb 10, 2010 12:58 am EST

Yes, I have 50.00 missing as of right now. I do not know where it went. I checked everything I spent. Also last month I deposited cash. It showed my transaction going through on what I drew on that transaction. 2 days later the deposit disappeared and I was overdrafted and charged 5 overdraft fees. Then the deposit reappeared and all the money was used up. Now everyday I print off my account and save them. when it happens again which I am sure I will have caught them.

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Woodforest National Bank od fees/rearrangement of transactions to cause od fees

My 19yr old and 17yr children opened an account at Woodforest. It was their choice as they felt the hours fit their schedules best. During sign up, I was there and we ALL discussed NOT having this "od protection"- i even told them my older child had a bad experience and that was not something that needed to happen. About six weeks later we noticed about 180 in OD fees on the account. My son used that stupid card to do everything so each 3-4 dollar transaction cost extra 34. At that time we called and the BRANCH MANAGER told ME and my SON that both kids had to go in to sign something to take the protection off the account. I was upset and told them we knew the person we talked to and what was said and she still said both kids needed to come in. Their schedules were not going to be same for about a month, but I just told my son to print out the transactions to ensure that he had money in the account. He was very faithful about that, and kept those prinouts of balance in folder. My daughter made an error thinking her check went direct one week and she went to ATM to get what would be just a little less than her check. Three days later the account was overdrawn by nearly 550 mostly due to fees. I called and talked to MY bank who informed me that their policy was to do transactions as they happened but that we should check with Woodforest who may do it different. And different is what they do. They spent an hour trying to convince me that ALL merchants hold transactions for up to 7 days before they run them. My husband is a retail manager and said no truth to that! They were moving and holding them in pending in order to get OD money because that "protection" was in place! My child could prove that there was money in account and there were still massive od charges. I told them to not use that stupid card and just get money and even that did not work. To this date they have been charged over 1000 in fees! Now the latest is that my daughter asked about working out a pay agreement but closing the account and was told it would have to wait a MONTH so that more fees could accrue! By the time they can "work out something (which is not a guarantee) there will be another 400 in fees min. THis is such a scam that I am filing every complaint I can.

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funnygirl
Ohio City, US
Dec 12, 2009 8:09 pm EST

I have wondered about this for some time now. First off, I would not say that all of the Woodforest employees are "idiots". Where I live, the Woodforest in my area, the employees all seem very young to me, but young is not synonymous with stupid. As for the pending transactions, I have wondered why they seem to go through like they do. For instance, I have 2 things that are automatically debited from my account. Most of the time they both hang out in "pending", unless they are going to cause an overdraft. I realize that even being in the situation to have these items cause an overdraft are MY fault. Here is where I have a problem. I often intentionally overdraft(MY FAULT) my account, hoping that the pending items will not clear until I have made another deposit(AGAIN, MY FAULT), BUT the story behind that is, I have an ISP directly debited from my account and that transaction hangs out in "pending" for 3-4 days and usually does. If I get to the point where I need to use my debit card prior to making the weekly deposit, and it technically overdrafts the account(only in pending), then all of a sudden the ISP item hits pending and is cleared in a day. Yes I guess you can chalk this up to being majorly my fault. But I am curious as to why the same direct debit, at the same time every month, ALWAYS takes 3-4 days to clear but if it is going to cause an overdraft before I can get the weekly paycheck deposited then it goes through in a day. I do sincerely believe that they push them through at the most opportune time to make overdrafts, but like most anyone would say, if you didn't try to use money that wasn't there, that wouldn't happen. I agree. I don't, however think they are completely bad. Other than this I have never had a problem with them, and I think alot of unnecessary blame gets put on the people who are actually serving you at the branch. Alot of the problem is not them at all, but higher ups who are only telling them what to do. I even had the experience of the branch manager at my bank telling me that he was trying to get the "higher ups" to not charge an overdraft on anything under $5 or $10. They wouldn't do it because they said there would be that one person who overdrew $5.10 and then complained because "If it had only been $5.00 you would waive it. Sometimes I think we, the people, cause our own problems by wanting to complain because we think it is unfair. Everyone in the world thinks something is unfair but complaining does nothing. Other than that, I don't really have a problem with Woodforest, they have even called me when my account is going to overdraw so I would have time to correct it before the overdraft occurred(my local branch did this). I have requested printouts from my account which they have provided free to me. When I opened my account I would have had the typical "waiting period" but they suggested an alternative to me that saved me from it. They first tried to call the bank that the check was drawn on and it was only a $4000.00 check to confirm. The problem there wasn't Woodforest but the bank the check was drawn on wouldn't confirm that the account was good(I sat right there beside the girl that called, it wasn't some hide in the closet and call thing). Woodforest then told me I could take the check to the bank it was drawn on(a 1/2 hour away)and then I wouldn't have the hold as I would have the cash to deposit. I think the people working right at the branch try to help as much as they can. Besides, that, the branch manager at my local bank can overdraft my account any time, smokin' hot he is...roflmao;) WOODFOREST, LIKE ANY OTHER BUSINESS OR BANK, HAS ITS UPSIDE AND ITS DOWNSIDE, IT'S UP TO YOU IF YOU CHOOSE TO USE THEM OR NOT.

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sweetieliz
Beloit, US
Dec 10, 2009 8:05 pm EST

Its not just your bank that does this, I think a lot of banks do this to customers and that is NOT ok. Charging ridiculous amounts of money for overdrafts to me is like loan sharking.

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Woodforest National Bank steals clients money

I am caring for my parents who are both dying. Upon starting to straighten out their finances, I opened a checing acct. With woodforest bank. After a person stole a chk from their acct. , and cashed it for594.00, I requested to close this acct. The day it came in for pmnt. Woodforest kept it open for over 2 weeks! In addition to all the charges from the companies that had received payment by check from us, woodforest charged us over 2500.00 worth of overdrafts. In addition they move payments around (Even taking off an already posted payment and moving it to a later date) so that they can charge the maximum number of od's. I am fed up! This company needs to be sued. They ar clearly breaking the fdic laws and I have proof. If anyone else is involved in a class action, please post the info so I may join! These crooks need to bein jail! It has gotten so bad that my dying disabled parents have no food. At least I know justice will be served eventually - if not in this world then in the next. I would suggest woodforest employees think about that!

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ronald g ducey
so bend, US
Sep 09, 2010 9:43 am EDT
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idont no what to say they said they are turning me in to the credit brurow

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ronald g ducey
so bend, US
Sep 09, 2010 9:41 am EDT
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i opened a acout also they would not close it un till ipay the monthly 9.00 dollars monthy fee now i oue 28.00 dollars it seemed to be a good bank i geusse i found out yhe hard way ronald g ducey mish in

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disagreeinginohio
, US
Jul 05, 2010 7:29 am EDT

used to work for woodforest, we are unable to close an account if you have any kind of outstanding balance or outstanding transactions, and will try to notify you about these issues, whether or not you are able to be contacted if no fault of our own. Please include the right information if you're going to make a complaint.

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Woodforest National Bank stole money

Went to Woodforest ATM to pull out $400 for my fiance. ATM jammed & only dispensed $280. I looked up into the machine to see if anymore money was where I could pull it. I immediately went to the teller to report the shortage. I hadn't even put the money in my purse & had the receipt which stated that $400 was dispensed. The teller asked me if I was on my fiance's account & told her no. She told me that he would have to call the 800 number or come up to the bank to do anything. I called my fiance & told him what had happened & that he would have to come up to the bank (which meant he had to leave work as well). In the mean time while I was waiting with the cash on the counter in front of the teller who decided to just ignore me from that point, someone else came & used the ATM. I happened to see him right as he was pulling his receipt. I went up to him & told him that the machine had jammed, he just smiled & said thank you & left. Once my fiance arrived & showed his drivers license, the teller pulled up his account & then called another employee over to pull the ATM cash box to count it out to see if it was in balance. They carried into a back room a metal box & also had cash in hand. After a few minutes they came out & told us that the ATM balanced & that we would have to talk to the manager who came in later in the day and that they would have the manager call us back.
We ended up calling the manager, Brie Gibbs, who informed us that we would have to wait until the ATM was counted out again at 3:00 am to see if in balance. We told her about the gentleman that had used the ATM after I had used it & that most likely the $120 that I was shorted was dispensed to the this person.
We called the following day & was told that Brie was not available & that we would have to talk with the Assist Mgr, Marisol. We went up to the bank again, told her what all had transpired. Gave her the receipt which had the date & time. I told her about the gentleman that used the ATM after me & before it was counted out, gave his description. Marisol issued a dispute form & told my fiance & myself that it would be 2-10 business days before we would hear anything because they would be reviewing the tape of the ATM.
2 weeks later we receive a letter stating that they verified that the ATM dispensed $400 at the time that was listed on our receipt. End of matter.
They absolutely refused to review the video on the ATM which would have shown myself counting the cash, looking confused, recounting & then walking away to the teller. Followed by the gentleman pulling cash & looking at his receipt. They would have seen that what we told them was correct. It is very frustrating when you have an institute that just doesn't care about their customers & treats you in this respect. So we are out the $120 & the gentleman that followed my on the ATM scored some extra cash.

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disagreeinginohio
, US
Jul 05, 2010 7:31 am EDT

used to work for woodforest, if you or your fiance has a woodforest account and the atm shorted you, the atm automatically credits back your account in the amount of the shortage.

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AngryAmerican
Dauphin Island, US
Sep 14, 2009 1:18 am EDT

### happens. Like youre the only person that has ever gotten the short end of the stick. Im sure you've gotten the long end of the stick a few times in life and didnt bat an eye to take advantage of it.

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Woodforest National Bank employee relations

I was once employed with Woodforest as a manager. I was let go because one of my employees made up a story to the HR dept. She was on the verge of being fired and knew it was coming so she got everyone together that she all went to school with(small town) and said the I mistreated the employees. I was never contacted about the situation and came into work one day and was told that I was let go without warning. I also believe it had to do with the outlandish sale goals that were placed on the branch. It hard to get people to open accounts when no one in town would accept a check written on the bank.

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IN VIRGINIA
Deltaville, US
May 19, 2010 7:09 am EDT
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WF fired my husband I believe because of age discrimination. This is a bank that can not appreciate a good employee that takes his job and the bank customers seriously. My full story will be coming soon and you will be so surprised at what goes on behind the scenes. Corporate should review their tapes and they will find that they can take trash off of the street, but they still do not clean up very well. to be continued...

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One in Alabama
, US
Apr 21, 2010 9:15 am EDT

I was hired as an instore branch manager for Woodforest July 2009. After going thru a week of their "training" in another store before mine was to open, I concluded that I was not going to have anything to do with this bunch. I contacted my regional manager and told her I was not returning, and added that it was a mistake to come to this "bank" in the first place. I insisted they not pay me, but they ended up paying me & screwed me out of unemployment compendation. Not only did I not like their business model of overcharging customers for overdraft fees and daily fees to boot, I honestly felt they would can me in no time because of their rediculous sales expectations to obtain customers in a sweat shop atsmophere. Too many silly "in-store" campaignes going on, and not enough emphasis put on serving the customer. I have been in banking for twenty-five years, and this is one bank I would not ever recommend. Sorry, Judy!

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brownsburg indiana
Brownsburg, US
Oct 01, 2009 5:21 pm EDT

O I love this one dave! She did not round up the employees, you know what you did. Nice try!

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Woodforest National Bank awful bank

Wal-mart who proudly services Woodforest National Banks in their super centers has once again found a way to screw the "American Public!" Two years ago I went an opened a second chance checking at the bank and opened both a personal and a business account. The business, being seperate from my personal with it's own EIN and LLC documents and company name, mailing address, phone, ect. Due to a large amount of NSF checks returned to my business account, Woodforest took it upon themselves to transfer everything in my pesonal account to my business saying they could "legally do that". Then my personal account became overdrawn due to checks that were out! I was so furious, that when I closed my business, that year, I filed for personal and business bankruptcy! Last week I had to go to their bank to cash a check that was drawn on them, not only did they keep my check, they refused to give it back to me when they told me they were collecting on an old debt! That they could legally do that! It didn't matter to them that I had no groceries and no gas to drive back. My children were with me and it was the most horrible thing I have ever had to encounter! I thought that was why in opening businesses we get LLC and EIN numbers and why when we file bankrutpcy "we are protected"... Way to go Wal-mart! This bank also charges the Blue Collar American Worker, $3 daily as their accounts stay overdrawn! Wow, if you are paid once a month, that really adds up... Is this legal? Stay away from this bank! AND STAY AWAY FROM WAL-MART! Sam never wanted his store to be part of scams or fraud to the Americans he loved so much!

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John Q. Public II
Plano, US
Oct 07, 2010 3:06 pm EDT

I hate that most every complaint about Woodforest has that note in it to contact the Regional Vice President. Most of the complaints are legitimate non-customer friendly policies and shouldn't require a RVP.

Why not be different and make customers love Woodforest so you could be the new standard in customer-centric banking?

John Q. Public II

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cammilane
, US
Jun 18, 2010 11:47 am EDT
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if you were opening a second-chance checking account, you probably didn't know how to run a business anyway. IT'S FOR PEOPLE WHO CAN'T MANAGE MONEY!

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reality919
Hampton, US
Jun 09, 2010 9:14 pm EDT

Sounds like you have some spending problems. It was the Bank, nor Walmart - making you spend $$ you didn't have. That is why you should budget your money. When you spend $$ you don't have, yes, you will get fees. And yes, they (all banks) have the right to "Offset" from one account to the other. Sorry for your children going without, you need to think about that before you get yourself in this problem.

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wife2mikejh
Marion, US
Dec 21, 2009 10:44 pm EST

Unfortunetly that information is provided to you in the disclosures you got when you opened the accounts. All banks do this. It's called "right of offset."

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Woodforest National Bank - pending/rearranging order of posted transactions

I've had major issues with woodforest holding every single debit card transaction in a pended status for 5-7 days and then rearranging the order that they post the items in an attempt to overdraw the account to receive the maximum number of nsf fees. I called customer service to complain because I have an item that has been pending for nearly a week!!! They...

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Woodforest National Bank check cashing

I was an employee at Woodforest National Bank for 3 years. I left for a better opportunity at another financial institution. I wanted to write a check off my other bank account to deposit into Woodforest to make my car payment and they claimed they have a "new rule" that they can't accept TO ME FROM ME checks any more. There would be an automatic hold placed on my check from the other bank where I WORK for 7 business days! I have never written a bad check before in my life and I am definitely not going to write one off of my new job! THAT"S CRAZY! The regional manager, the branch manager and the assistant manager have came up with this all on their own. From what I understand it's not a "WOODFOREST" policy. I am very disappointed in this bank.

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Woodforest National Bank - overdraft fees daily

I accidentally swiped the wrong atm card. I have one with WoodForest and one with my other nack and they are both green and look almost exactly alike. I didnt have enough money to cover the transaction and they approved it anyway causing me to over draft (I did have enough in the other account which waas what card I thought I was swiping, I ususally only...

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Woodforest National Bank tied up $3k of my money

Long story. Their mistake but were reluctant to do anything.

My unemployment goes into an account that I have a debit card for. My only access to the money is by using the debit card or paying extra to do an online transfer to a bank.

I wanted to pay off a 0% cc loan that was about to expire. I had a few grand in my checking account and I had about $4500 in my unemployment account. On April 23rd I went to the bank to get a $3000 cash advance to deposit into my checking account so I could pay the cc off.

When the teller swiped the card the machine malfunctioned (she didn't tell me that). She processed the transaction again and it was delcined. I thought maybe there is a limit, try $2000. It was declined again. I said try $1000. The $1000 transaction was approved.

When I got home I checked to see if there was a limit and found that there was in fact no withdrawal limit. But I also saw a pending pre-authorization on my account for $3000.

I called the company and asked why the pending transaction if it was declined. They said it was not declined, that the amount was approved when the request was made. I knew that in order to get the pending removed I would need the bank to send a letter telling them they were not going to finalize the transaction. I asked the guy if there was another alternative other than waiting 5 to 10 days, he said no.

Next day, April 24th, I went to the bank and explained to the teller that there was a pending transaction for the $3000 and they needed to send a letter to the bank. I provided a copy of my statement showing the pending transaction. I thought it would be a simple request because I knew the procedure. It happened to me once at the post office. They said I had to swipe my card again and there were actually 2 transactions for the same amount. I did let that one go for 5 days. They had no idea what to do so they were going to send it to someone else and let me know what they found out. I never received a call so I just waited. 5 days and it was still there. 10 days and it was still there.

I called the company and found out what really happened. They told me she had swiped the card twice and the first time got approved, the second was declined because the first was approved and there was not enough money for the second request. The 3rd attempt was declined because the first was approved. The 4th attempt was approved because there was still enough money in the account.

She also said any thing over $250 would remain for 30 days unless the bank sent a letter. And she said the matter could be resolved in a few hours if they would just fax a letter. I went to the bank and asked them what was being done. They said nothing was being done because when they forwarded the matter no one had ever heard of anything like that and that they could not send a letter because they did not have any record of the transaction. I said if you have no record then what will it hurt to send a letter to that affect and tell them it won't be processed. I got them to call someone and in the phone conversation that is when she said she swiped the card and the machine malfunctioned. But in all the people she talked to, she never told them what needed to be done. She just asked if they should do anything to get the funds released.

But they still said they had never had to send any correspondence like that. Their risk dept. didn't have any idea. I made a small scene in the bank at Walmart and they said someone would call me that afternoon. I went straight home and called the account company back and spoke with them again and they assured me there was nothing I could do, the bank had to do it. I called the banks main CS in Houston and talked to about 3 people and a CS supervisor told me that someone in risk was taking care of it and it would be done within the hour. The branch manager called and I explained to him that I had called CS and he said he would call and make sure I was told correctly.

Well, the next morning the transaction was still there. I was hot. I called the account company and they said they had received no letter. I called the banks CS and went through about 3 people and no one knew what the hell was going on. I finally got a CS supervisor that told me that she had spoke to someone in risk and that the letter had been faxed in that morning (18 hours later than they said they were going to) and that they had received a confirmation of the fax. I told them I wanted a copy of the letter faxed to the bank so I could pick it up. I never got to speak to anyone in risk at any point. I am the customer, shouldn't they deal with me if they are offering customer service? They can't even give you a direct call back number, you have to start everything from the automated process.

I called the company back and got to the head person on duty on the phone and she told me the fax number I was give was for the Texas office and that she was in Harrisburg, Pa. so she could not verify receipt of the fax. I told her I was going to get a copy of the letter and would she accept it if I faxed it in. She said yes. She was very accomodating and said that if she saw the money post to my account before the end of the day she would call me. I told her I would get the letter but would wait until morning before I got back to her.

I went to the bank about 4 hours later to pick up the letter and no one knew a thing. After about 15 miutes they finally came up with the letter from an email. I brought the letter home and waited. The next morning the money was back in my account showing a transaction reversal.

So after 12 days and only two extra blood pressure pills I got my money back. The people at the bank did not seem at all concerned that I would have to wait 30 days to get my money even though it was their machine that malfunctioned and caused the whole ordeal. Hell, I guess all their account holders have an extra 3 grand to throw away for a month.

The lady at the account company said it is a very common thing to happen and that she has had a few banks refuse to send a letter, and those banks did complete the transaction 90% of the time. But she has never known of a bank that has never had it happen and did not know what the procedure was to rectify the situation. I think the bank was just stalling with the whole thing.

They said they made a one time exception just for me.

I know this was just one incident with the bank; but the way it was (or should I say wasn't) handled and the several times they lied to me about what was being done and the total lack of communication is just not the way customer service should be provided. Especially for a financial institution.

I told the teller, I normally keep a few thou in there but since they messed up, all that money was now gone from the account and I will make damn sure that there was never any money in that account again. I don't think they really care.

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thsk
Big Spring, US
May 05, 2011 10:48 am EDT

I've recently had them take me for $800 in overdrafts from a TWO WEEK lag in a check deposit, and was basically told by a CS supervisor and numerous others in the company "not our problem". When I had opened this account, I had also insisted on overdraft protection, which those documents were obviously disregarded. Already got a lawyer.

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MarcyC
, US
Feb 09, 2010 8:02 am EST

I have the highest regard for Woodforest. My debit card was stolen and charges form an overseas digital firm were placed on it. They took care of the matter promptly and efficiently. I had a new debit card within 5 days.That's what I call service. When my first worker's compensation check came, for over $3000, they personally called the bank it was drawn on to have it verified. I was able to get money out of my account right away. I am one of the second chance customers, and had previously been denied an account at another large bank here in Ohio. Woodforest tellers have been nothing short of courteous, knowlegable and ready to go the extra mile for me. Their banking hours are fantastic and being located in Walmart, I can hit two birds with one stone. Woodfroest is the BEST bank I have done business with in my 40+ years of banking history. Keep up the good work Woodforest!

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WNB
, JM
Aug 26, 2009 3:21 pm EDT

wood forest customer service reps are doing a great job, even though it's not their fault that people think that woodforest bank is fraudulent, it's a great bank & please bear in mind, which bank would give customers with BAD CREDIT a second chance to have an account, and if you research you'll see that it's mostly SECOND CHANCE CKECKING ACCOUNT customers that are making these silly complaints trying to tarnish the good that WNB has done & is doing to our growing economy. Keep up the good work WNB & people please manage your accounts wisely so that you don't have to find someone to place the blame on for your errors of using your debit card info online & going on shopping sprees, tcausing unauthorized charges, if they don't have your account info, then they can't debit your account. PEACE & LOVE ALWAYS...

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cmurphy252
Charlotte, US
Jun 30, 2009 12:37 pm EDT

Woodforest may have no control over the cash advance machines but they sure as **** have control over the lack of communication, the outright lies told to the customer, the lack of sending the fax to rectify the situation, the incompetencies of their staff. . . shall I keep going?

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notnecessary
Toledo, US
May 12, 2009 10:52 pm EDT

Woodforest National Bank has no control over the cash advance machines. It is ran through a completely different company.

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Woodforest National Bank poor customer service

I went into the bank on a monday evening around 4pm and I needed some stamps. I was informed that I could not buy any by the branch manager beacuse she had not counted the register. she was very rude, and as I walked of I heard her make a comment about me under her breath. I beleive she said "we are not the post office so go there, we are a bank". she was very rude, and I would never expect that from a manager. I will never go to woodforest bank again !

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Un Loco
Charlottesville, US
Feb 02, 2011 7:38 pm EST

You are right about how rude Woodforest Bank employees are. I went there and waited almost 15 minutes and no one was around. Later 2 employees came out of the back room and looked at me. I was not even mad then. I was kidding a little and asked if anyone is working. The girl answer in a very rude manner saying that WoodForest requires 2 employees counting money. Now you see their policy has nothing to do with me and I actually count have cared less.
This bank is very straight in check cashing and rules, but yet they allow their employees to be rude to customers. They must be used to dealing with a bunch of customers they can just walk all over. I will close my account after certain checks are cleared. Rude and straight to the rules. VERY BAD PLACE TO DO BUSINESS WITH. if you have any sense go somewhere else. Their employees are very dumb too.

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Woodforest National Bank excessive fees

I opened an account at Woodforest Bank for convience. That was by far one of the worst mistakes I have ever made. My SS Disability check is deposited directly in to this account. Why would a gvoernment check be listed as"pending. Because of this my check is only $812.00, I was hit with over $500. in overdraft fees and charges. for someone that lives on a fixed income that is a very big blow. I do hope eventually some agency will step in and put a stop to this.

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FactJack
Seattle, US
Mar 16, 2009 7:40 am EDT

No agency will stop this. This is a federally regulated institution just like any other bank. Have you talked to the bank? I work for another bank and even though your check is direct deposited, it can still be listed as pending and was more than likely in your available balance. Ask your bank for a refund.

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Woodforest National Bank fake money

Well to start off with my husband and I got our tax refund check. We went to the bank in walmart and cashed it. Everything has been fine until up to two days ago. I went into gamestop to buy my neices birthday gift and the cashier give me the three one hundred dollar bills back and told me they were fake. I went back to woodforest bank and I showed my ###. They called secret services and read the numbers to them that was on the bills and all of them came back fine, but the counterfeit pen was still showing up dark brown. After finding out they were fine, I went and paid my car insurance bill with them. They called us back today and told us that the bills came back fake again (They were using the pen too). So the bank that my insurance company goes thru kept the bills and sent them to the secret service to investigate them. We have to wait two weeks to hear something back about them. In the meantime, I had to go back up to the insurance place and pay them again and of course one of those hundreds came back a fake, so we had to go thru the whole process once again. Of course the secret service said that one was fine too, but I cant use it! So I guess if the other three hundred dollar bills come back fine after their investigation, I wont be able to use those either, because everyone who uses the counterfeit pen on them will have a negative response on them. In other words they will all come back fake. So the secret services said that we have to call the federal bureu of printing and engraving and have someone come out and check all of our refund and which ever ones that are getting marked bad with the pen, they are going to take those out of circulation and give us new ones. But thats going to take forever to get all of this done. But woodforest bank told me that this is not their fault. Well if they were a good bank, wouldnt they be checking their bills before they took them. So now we are out of money, until all of this takes place. Its ###! Bottom line is, if woodforest bank was doing their jobs correctly like the man at secret service said, than none of this would have happened. The secret service thinks that it was the paper it was printed on and now its just a waiting game. In mean time we are completely out of money. Its aggravating as hell! So if anyone has went to woodforest bank, you should definately go buy you a counterfeit pen and check all your bills. Thats what we had to do after getting four like the ones we had! I hope this does not happen to anyone else and they have to go thru what we are going thru right now!

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volunteer911
, US
Feb 03, 2011 12:22 am EST

You do realize that the bank does try to check the bills but seeing as though most are only staffed by a few people they don't have the time to check every bill. If you wan't to blame somebody why not start with the Federal Reserve. It is their responisbility to check for counterfeits and yes some will pass through ocassionally it is not the banks fault. They more thank likely followed their policy and were apparently told that the bills were fine by the SS. Personally if I were a manager and you decided you were going to be a [censor] to me while I'm trying to help you out, I would have shown you the exit!

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lmorales
Toledo, US
Apr 08, 2009 1:40 am EDT

hmm..im not sure if banks have the kind of time to check every bill with the detector pen., even so..if you are so upset, why bank there?

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FactJack
Seattle, US
Mar 16, 2009 7:45 am EDT

See, that's why nobody will help you. You showed your ###. Yes, it's their fault for not checking the bills first, but of course they're not going to cooperate with someone who's showing their ###. Had you walked in there with a firm attitude but not over the top people would have helped you. The only reason the SS decided to help you is because it's their job. Next time you want to go somewhere to just cash a check, take into consideration that you should check everything out before you leave. Nobody will fault you for asking for the detector pen and asking for different bills before you leave - trust me, at my bank, we urge people to do that. Finally, getting an attitude in general doesn't help you in any form or fashion. When you encounter people and they look at you wrong, do you go off on them? Take consideration before you decide who's at fault here.

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Woodforest National Bank - holding old checks personal and other bank checks

I have put in this bank several checks from other banks [not other people accounts but from the bank it self] and they put them on a 7 to 14 day hold. Why so long. It took the pony express only 5 to 7 adys to delever mail from saint louis to calif. And they had to fight indians and the weather and dead hourses to get it there on time. The bank cant get a ck...

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Woodforest National Bank In-depth Review

Overview: Woodforest National Bank is a reputable financial institution that offers a wide range of banking products and services. With a rich history and background, the bank has established itself as a trusted name in the industry.

Products and Services: Woodforest National Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these traditional offerings, the bank also offers specialized services such as mobile banking, online banking, and investment services.

Customer Service: Woodforest National Bank prides itself on its accessible and available customer support. Customers can reach out to the bank through various channels, including phone, email, and live chat. The customer service representatives are known for their responsiveness and helpfulness, ensuring a high level of customer satisfaction.

Branch Network: Woodforest National Bank boasts a wide coverage and availability of physical branches, making it convenient for customers to access in-person banking services. The branch locations are strategically placed, and the operating hours are designed to accommodate customers' needs. Customers can expect a quality in-person banking experience at Woodforest National Bank.

Online Banking Experience: Woodforest National Bank offers a user-friendly and functional website and mobile app, providing customers with a seamless online banking experience. The online banking platform offers a range of features and tools that make managing finances easier. The bank also prioritizes customer security, implementing robust measures to protect customer information.

Fees and Charges: Woodforest National Bank maintains transparency and clarity in its fee structure, ensuring customers are aware of any charges. When compared to industry standards, the bank's fees are competitive. There have been no reports of hidden charges or unexpected fees from customers.

Interest Rates: Woodforest National Bank offers competitive interest rates on various accounts and loans. The bank's interest rates have remained consistent over time, providing customers with stability. Additionally, the bank occasionally offers promotional or special interest rate offers.

Financial Stability: Woodforest National Bank demonstrates strong financial performance and stability. The bank has received positive ratings and reviews from financial institutions and credit rating agencies, further solidifying its reputation. There have been no significant events or controversies affecting the bank's stability.

Community Involvement: Woodforest National Bank actively engages in initiatives and programs to support local communities. The bank partners with non-profit organizations and makes charitable contributions to make a positive impact. Woodforest National Bank has earned a reputable reputation in the community for its involvement and contributions.

Customer Reviews and Ratings: Customer reviews and ratings from various sources reflect a high level of satisfaction with Woodforest National Bank. Common themes include praise for the bank's customer service, convenience of branch locations, and user-friendly online banking experience. Overall, customers highly recommend Woodforest National Bank.

Conclusion: Woodforest National Bank stands out for its comprehensive range of banking products and services, excellent customer service, and convenient branch network. The bank's online banking experience is user-friendly and secure. With competitive interest rates and a strong financial stability, Woodforest National Bank is a recommended choice for customers seeking a reliable and community-focused financial institution.

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Phone numbers

1877 968 7962 +1 (832) 375-2000 More phone numbers

Website

woodforest.com

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