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Wly Complete Save / money taken from my credit card monthly without authorisation

1 United Kingdom Review updated:
Contact information:

WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis

Ra
Oct 23, 2016
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Comments

Co
  25th of Oct, 2016
+1 Votes

Hello Ray:

I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

I hope you contact me directly soon so I can resolve your query for you.

Kind regards,
Mary
The Complete Savings team

Na
  17th of Aug, 2017
+1 Votes

@CompleteSaveUK. I have no words about how I feel now that I realised I've been paying this completely fraud since November!!! I already requested in you website and also in your "customer service" email to stop the charges and to REMOVE COMPLETELY ALL MY DETAILS FROM YOUR RECORDS OR YOUR DATABASE FOR GOOD

I hope somebody in that email contacts me for the refund of the amount of £150, otherwise I'll take legal actions, this is insane.

I can confirm that I've never given my details to this company or agree to any email from them, not even received an email with a form to sign or anything to become part of such a FRAUD.

Na
  27th of Aug, 2017
0 Votes

@CompleteSaveUK. It's fair to also write now that @CompleteSaveUK customer service is the most efficient and affective ones I've ever experienced.

Last week, after I let them know about how disappointed I was wrote here my complaint they have already transferred every single one of the charges, £150 in total.

If you haven't signed for this service just let them know, they're great!

Thank you for turning the bad experience into a good experience of how some people work very efficiently.

Regards

Natalia

J4
  8th of May, 2018
0 Votes

@CompleteSaveUK. hello i have noticed on my bank statements that i have been paying wly complet for months ! so ive googled who you are and come across this thread, please can you contact me asap as i can not find a way of getting hold of someone to cancel as i have no recolection of signing up for this, i am a single mum and just started my own business so i need every penny i would have not have signed up for this ! please can you reply to janepearce529@yahoo.com thank you

Ko
  25th of Oct, 2016
0 Votes

I have had the same problem for 3 months I have not given my details to this so called company I have reported them to my banks fraud office also to trading standards... I have checked companies house it is not even a registered company so no address or I would go to there office and take goods to the value I have been robbed of .. it is nothing but a scam

Ra
  28th of Oct, 2016
-1 Votes

Hello Mary

My reference is 40046940. I have spoken with Martin of Complete Save regarding this, but he has only refunded £45, therefore Complete Save still owe me £30. It was quite clear during our conversation that £15 had been taken from June to October amounting to £75.
Please now confirm that you will be refunding the £30 of my money that you still have.
Ray

Ma
  10th of Nov, 2016
-1 Votes

Hello
I have a same problem...
I paying for a service what I don´t using...
You take a money from my bank account TSB from july 2016, I mooved home to my country and I don´t using that ´´ service´´... I don´t know how i registred, but you automatically take 15 pounds every month...
can I have a refund, please?
Please respond ASAP.
Thanks for understanding and the fast respond.
Best regards
Martin Magyar

Su
  7th of May, 2017
0 Votes

Hi
I have the same problem, I have never used your services, I did not agree you take money from my account! Please refund my money you have been stolen, thanks!

Ch
  19th of May, 2017
0 Votes

I have just discovered that I have had an amount of money being taken from my account totalling £76 since the fourth of January. I did not subscribe to this and would like the money refunded to me as soon as possible. Thank you.

Ad
  20th of Jul, 2017
0 Votes

Hi Mary,
I have had £90 taken from my account and I have sent you a mail. I did not sign up for any of your services.

Please I would like my money refunded.

Si
  2nd of Aug, 2017
0 Votes

Hello!! I just realised that money is being taken from my account to! please tell me how to stop this fraudulent transfer of money! this is completely ridiculous

Su
  19th of Aug, 2017
0 Votes

@Simran Sanganeria Same story here - I am in discussions with my bank but to date 11 payments have been stolen from my account - my bank must have rattled your cage though because only today I received the one and ONLY email from you. I cannot believe you have been getting away with this for so many years. How do you sleep at night?

Su
  19th of Aug, 2017
0 Votes

@Suebaffled sorry that wasn't in reply to you Simran - it was meant for Mary - whoever Mary is!!!

Ch
  5th of Sep, 2017
+1 Votes

Same happened to me - luckily I caught it quite early on and they had only taken £30 from my account, however as a 16 year old girl with only a small income from a Saturday job, the loss is quite significant. I can also say that I have never signed up to Complete Savings so it is rather worrying how they are able to get hold of account details so easily and commit fraud.

Pi
  1st of Oct, 2017
0 Votes

I have just seen they have been taking money from my account without known permission. I hardly shop online and would NEVER go for something like this. I have emailed them.

Pi
  1st of Oct, 2017
0 Votes

Oh, so when i booked a train ticket, a link said i could get money off my next tickt so i added my name, email address whatever, but it never said they would be taking £15 from me every month!!! I remember the link was confusing at the time and i never saw anywhere i could actually apply for money off my next train ticket so i backed out of it. I found emails from them in my junk folder.

Ma
  2nd of Oct, 2017
0 Votes

Hello there is money been taken from my account in name comple save it is been taken since may 15 every month i havent agreed on that it 75 been taken from my account i want it back please

Pi
  4th of Oct, 2017
0 Votes

@Marwa Hanosg Look further up in the comments to see an email address for Mary at Complete Savings.. I emailed her and she replied really quickly explaining what happened and promising to refund my money taken. She was really nice and helpful. Good luck. P.s. I notice the same link come up after buying tickets on See Tickets website too... anything that offers you money after you've just purchased something just seems to be dodgy.

Co
  26th of Apr, 2018
0 Votes

@Pixiefacedmonkeyfoot I also found her to be very helpful and she returned my money without any problems.

Li
  4th of Oct, 2017
0 Votes

I have just noticed 3 deductions of £15 per month from my credit card this is out and out fraud, has anyone received a refund???

St
  28th of Mar, 2018
0 Votes

2018...still happening I've just seen this company has been taking 15 monthly since Sept 17. Fuming to say the least. I do not sign up to any crap online with my credit card. How this has happened I have no idea. Just emailed this Mary in hope she's not now sunning up somewhere with everyone's money by now, after all by the looks of it this has been going on for years

Cr
  1st of Apr, 2018
0 Votes

My husband and me have the same problems since February. This company has stolen including this month 45£ from our account even we didn't signed up on their site or neither did we receive an email to sign up. We are do upset about this, because 45£ loss is a lot money for a 3 head family. Where and who do I can call to stop this fraud?

Ri
  2nd of Apr, 2018
0 Votes

We have also found out today on looking at our joint account that we have been scammed out of £60 by this so called company, I doubt very much if any one of us will get our money
back and we also haven’t filled out any kind of form agreeing to this.
I doubt very much if Mary is her real name if it is a she

Co
  26th of Apr, 2018
0 Votes

I complained about a 15 pound withdrawal that we didn't authorise and was very pleasantly surprised when they gave me back 60 pounds (for 3 added withdrawals I hadn't noticed). They did it very quickly without fuss or bother and promised it wouldn't happen again. So, I'm extremely impressed.

As
  26th of Apr, 2018
0 Votes

@colinsv Hi do you have an email or contact please that you contacted?

As
  26th of Apr, 2018
0 Votes

Hi guys has everyone managed to get their full.money back?I am furious we have had over £200 taken off our credit card.Again innocently my partner booked train tickets through the train line to then be scammed out of this.Hes emailed them many times asking who they are and why they keep pestering him He told them ages ago he hadn t subscribed or SIGNED anything but we've just noticed the money has been taken since 2016!On our statement when the payments have been taken we obviously hadn t accessed our account around that time hence being so furious now.Your advice is appreciated

Ce
  30th of Apr, 2018
0 Votes

hello, i have had the same thing please can i get a refund and my details wiped from your system?

Lo
  8th of May, 2018
0 Votes

I've just discovered I've been scammed too. The pop up I clicked on was through Argos. Has anyone been successful in getting a refund? If so, how did you go about it? I've cancelled my 'membership' which I didn't know I had and will go to the bank tomorrow for help. Any help or guidance would be much appreciated, thanks, Louise

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