Whirlpool / refrigerator
I purchased a new refrigeration 2 years ago and every 6 months the exact same problem occurs. The ice maker and freezer stops working. On 8/4/17 they stopped working again. This time in addition, when I opened the freezer section to remove food, one side of the door fell off. Each time I have called Whirlpool to troubleshoot without success. A Whirlpool rep informed me on 8/4/17 that they no longer make this model. This model is only 2 years old so I am sure it is because this model is defective. Each time I have searched their website using the model # it comes back "invalid model #" ( Model# WRF989SDAM00; S/N K22408886). I have not received a product recall. This is the forth time I have had this issue. The first time Whirlpool made repairs. The next two times I paid because it was out of warranty and now I have the same issue again. In Georgia there is an implied warranty law stating that products should do what it claims. A new refrigerator should last more than six months without issues.
I am requesting Whirlpool replace my refrigerator or refund my money.
Whirlpool Corporation Customer Care's Response, Aug 07, 2017
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your refrigerator. I would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID# Lost Bridge used for the website(www.complaintsboard.com), phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
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