Menu
Whirlpool Customer Service Phone, Email, Contacts

Whirlpool
reviews & complaints

www.whirlpool.com
www.whirlpool.com

Learn how the rating is calculated

2.8 1243 Reviews

Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Claimed
Whirlpool has claimed their business profile
Get notifications about new complaints and reviews of Whirlpool. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Whirlpool reviews & complaints 1243

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Whirlpool reviews & complaints

ComplaintsBoard
J
10:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whirlpool service

Dear Service provider,

Reminder - I

Complain No. AH0812006331

Regards,

Jatin

[protected]

----- Forwarded Message -----
From: jatin patel
To: "[protected]@whirlpool.com"
Sent: Tuesday, August 21, 2012 9:54 AM
Subject: Good Service, 10 days my complaint not solve for washing machine 360

Dear Valuable service provider,

My self jatin patel from baroda, registered complain on 11th Aug for my Washing machine 360. Still not solved.When we asked about details than told waiting for material. If we need any materials from any country need only 4 days. why delay. I need answer from you.

My registered mobile no is [protected].

I am waiting for your valuable reply.

Jatin

[protected]

Read full review of Whirlpool
Hide full review
ComplaintsBoard
M
3:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool worst serviece

Whirlpool service is the top most worst service we have ever seen. we bought 2 units wpl-11149- pura fresh dlx whirlpool r. o water purifier on [protected]. and on 29-04-2012 we replaced the candles on suggestion of the service engineer, which is not at all needed. we spent around 5000 rupees for candles and still its not working... and within 1 week of time d same problem was repeating. we again then enquired, he said now the problem was with the booster. and now this booster costs around 2000 rupees!
Now the situation is overhead, we complained several times but found no response. these people are not even receiving our call...!
So we have to conclude that even companies like whirlpool are "fake"
We compalined at the hyderabad customer service centre & we need help as early as possible.
We hope at least this time we get satisfied with your service.
With regards : s. k. d sarkar
Customer id no: hd0409005101.
Complain no: hd-[protected]

Read full review of Whirlpool
Update by Moumitha Dey Sarkar
Aug 11, 2012 3:51 am EDT

We request you to take action as early as possible. this is our humble request...
Hope we this message reach up to you.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
10:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool water lever

The machine was purchase early in 2012. I understand that the machine is supposed to conserve water - but you can't wash a 6 inch stack of clothes in 1 or 2 inches of water. The machine just beats the clothes to death. The machine has a big tub - but with such a small amount of water it doesn't even rotate the clothes so that they are all submerged in the water. Whirlpool claims that the machine is operating properly and will not disclose how much water should be in the tub.

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
12:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool no repair or replacement

I bought a whirlpool washer from Lowes 1 1/2 years ago and paid for the Lowe's Advantage Extended Warranty. The computer in the washer has already gone out and I am being told the part is backordered with no estimate if they will even provide the part any longer. It has already been a month and Lowes position is that if the part becomes available they will fix it, if not oh well, too bad. Their warranties are worthless!

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
8:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool (1) door not closing intact. cooling leaks. (2) ice formation in freezer.

whirlpool refrigerator model 310 maxi fusion. purchased from m/s rathna stores (firm), siva complex, 91, pondy bazaar, t nagar, chennai on 13.11.11. model no: 10846. serial no: INC113815769. fridge door is not closing properly / intact. there is leakage of chillness. we have complained a number of times over phone through your complaint registration system of your customer care division. the complaint is yet to be attended.

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool ice formation within 10 mins

Dear Sir,
We have a whirlpool 1.5 ton split Ac, which we are facing problem since a long time. Last month on 16.05.2012 we had lodged a complaint for less cooling. Your service engineer visited us the same day and cleaned the Ac and said that everything is OK. We had to pay Rs.395/- as service charge. But from that very day there was a hooting sound continuously from inside immediately after the ac was being turned on. Again your service person came and said that the bush has to be changed. After three days he came and changed the bush and we had to pay Rs.210/-. Bur then another rustling sound developed. Again another serviceman came and said that while replacing the new bush the rod was not set properly.He set the rod properly and the sound stopped. But now a new problem has started...if we switch on the Ac. even with the temp. set at 26, within 10-15 mins ice is being formed on the grill and there is no cooling. Please send someone who is technically strong and solve these continuous problems. Hope you take proper action to solve the problem.
Thanking you,
with Regard
SANDIP SAHOO
43/1, EKAMRA MARG, UNIT-6, BHUBANESWAR-1.
mobile- [protected].
mail id - [protected]@gmail.com, [protected]@yahoo.com

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Q
4:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool horrible customer serivce

We bought a Maytag washer/dryer from the Brick. This was supposedly the top of the line coming from Maytag. The washer became faulty just after a year - thus the manufacturer's warranty was over. Lucky we had bought a 5-yrs extended warranty from the Brick. We called them up and for two days we a service call was made...or was it? The rep I spoke to (from a third party company) did not complete the order and I had to call back when the appointment time for the tech had elapsed. So we bit the bullet and called to place another service call. The tech came in the after a couple of days. He assessed the unit and told us that the Brick will get back to us shortly. Over a week went by and we got no call from them. I called back and they told me the tech was dispatched by Whirlpool and they haven't received his report yet. In effect we have paid for the extended warranty and here we are jumping through hoops just to get our money's worth. In the meantime I, the customer must suffer through this with a defective washer. This is the last time we get anything from the store and I will discourage anyone from buying from there. Do not make the mistake of giving them your hard earned money.

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool not cooling

On date 30/5/2012 a complaint was lodged with Sapna Marketing Jabalpur, regarding not cooling of ac. Mechanic Mr Vivek attended and said that there is a voltage problem from mpseb. A complaint was lodged with mpseb on same date and mpseb officials attended the complaint and reported that there is no fault from there side. This A.C. was purchased on 15/3/2010 under cash memo number 6774 from Kedia Furniture Jabalpur. The installation was done on 16/3/2010 by the showrooms mechanic. On date 23/3/2010 a stabilizer was also installed. Due to excess load a three phase connection was also done. The unit was working smoothly till the date of complaint on and from 30/5/2012 the unit is not cooling and is blowing hot air causing lot of inconvenience. Please get it attended by your executive/engineer at an early date so that the complainer dose not have to knock the door of the Consumer Forum.
complaint by Mr Joy Mullick
Contact Number- [protected]/ [protected]

Read full review of Whirlpool and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
ramana murthy p v
, IN
Apr 05, 2013 1:43 pm EDT

The A.C. was purchased on [protected] from T M C SHOWROOM at Visakhapatnam.. The installation was done on 03-04-2013 by the showrooms mechanic. on 06-04-2013 night at 9.30 pm i started the A.C. and at 10.00 pm i found that water is coming from the A.C. machine in the bed room and i informed the same to the person who installed the machine and he replied that he was on leave and he will look into the matter after two days. P.V.R. MURTHY. pvr4murthy@gmail.com

W
W
whirlpool india
Gurgaon, IN
Oct 05, 2012 4:00 am EDT

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

S
S
sanjay.narsinghani.5
, US
Jun 27, 2012 6:52 am EDT

you should get in touch with whirlpool directly by emailing them at helpdeskindia@whirlpool.com they should help solve the problem you're facing.

ComplaintsBoard
S
2:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool dismal performance of ac

I purchased 2T Whirlpool Chrome Split AC on June, 14, 2011.
It stopped cooling on May 7, 2012. it
In response to my SR No. PT [protected] dated May 9, 2012 their engineers refilled gas on May 15, 2012. The AC worked for barely 2 hours and stopped cooling.
When I reported this, I was asked to give a fresh complaint. I made another SR on May 16, 2012 vide No. PT [protected]. Their engineers repaired it on May 21. It failed again.
Their engineer turned up on June 24 and refilled the gas again. It failed to cool once again. I was told the AC will have to be taken to workshop for major repairs.
When I asked for a replacement I was told 2T AC was not available. I agreed to take 1.5T as I was without AC at peak summer and did not want to wait further.
One week gone already. They must be waiting for winter!

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
2:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool whirlpool cabrio washer is a junk

On 8/29/09, I purchased a new Whirlpool Cabrio (model: WTW6800WL)for $1100. This was highly rated by the top consumer website. Supposedly, this was the top of the line, high end Whirlpool. Six months later (Feb 2010) this machine broke down. Machine was still under warranty so Whirlpool fixed for free. One year and three months (May 2011) after repair, machine stopped working again. Of course, it's no longer under warranty. Whirlpool dispatched a repairman. Repairman said it would cost $629 to fix! The major component, an electro magnetic part that runs the agitator/tub, went out. This is not a 'small' insignificant part. I will not pay to have this repaired and will never buy a Whirlpool again. I called the company and felt like I was getting the run around. I emailed company without response. I am so upset about spending $1100 for an obvious lemon. Whirlpool should be ashamed to themselves but, of course, they could care less. DO NOT GET SCREWED. DO NOT EVER BUY A WHIRLPOOL APPLIANCE.

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool no service rendered

To,
The Manager,
Whirlpool.

sir,
I beg to state that our refrigirator that we purchased on 2.05.08.sr no.INA [protected].Is not working properly since the time of purchase.on sevral repairs also it shows one or the other problems .we are really facing a lot of inconvenience due to the unsatisfactory service of bareilly whirlpool service center .There is no positive response for our complaints.
I hope you will do something regarding our problem and do whatever possible asap.
I shall b very gratefull to you if u could replace the refrigirator.
Thanking you,
saakshi sahni.

Sent from Yahoo! Mail on Android

Read full review of Whirlpool
Update by saakshi sahni
Jun 06, 2012 6:06 am EDT

The above problem is thankfully resolved.by the help of mr singh .thankyou plz ignore. The above mail.

Update by saakshi sahni
Jun 06, 2012 5:36 am EDT

Maam,
I am so happy to see your reply.we are really facing a lot of problems due to the inappropriate service that has been provided to us.The refrigirator srl number is.IWAO44205579.Model number.8090.Comp number.MA6860435.
Date of purchase.02.5.08.
And the model that has been given to us was already rejected.Nothing could been dobe on our sevral complaints, taken it sevral times to the se hrvice center has also damaged it a lot.I hope you will help us soon.
Thanking you.saakshi sahni(35-b/5model town.Bareilly)ph [protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool poor customer service

We bought microwave (wmh3205xvs) on 02/25/12. we paid for professional installation because it is otr. the microwave was installed on 02/28/12. on 03/18/12, the microwave quit working. the exhaust fan and the fan that runs while in use quit working. on 03/19/2012, I called whirlpool, and they sent out a local contractor to fix it. they came out on 03/22/12. the tech had to order 5 parts for the microwave! 5 parts! he said he would be back on 03/29/12 at the same time (afternoon). they were a no call/no show. on 03/30/12, I called 3 times during the day about the status of my parts and they still couldn't find them. so, I called whirlpool and they said that their delivery wasn't in yet and I should call the next day. so, I had to wait over the weekend. I called the contractor on 04/02/12 and they still didn't have any information. on 04/03/12 I called again, and they had the part but the only way they could install it was in the morning. so, my son had to take off from school. yep, you guessed it, wrong part! I called whirlpool on 04/04/12. the customer service rep did a 1-2 priority shipping on the part. on 04/10/12, I called whirlpool and said I did not hear anything about my part. so, whirlpool called the contractor and yes, they ordered the wrong part again! so, another priority 1-2 day shipping of my part was on the way! on 04/17/12, I called whirlpool and said I haven't heard about the part. they called the contractor and said the part was in. so, it's almost closing time and we had to call the contractor. they said they had to check with a tech and that I should call the next day. on 04/18/12, after much argument, they said they would come out on 04/23/12! so, because of whirlpool and this contractor, I was out of my brand new microwave for 37 days. the contractor said that whirlpool was to blame because the schematics were wrong for the part. whirlpool blamed the contractor because of their poor service. to summarize, whirlpool customer service, "understands my frustration." yeah, I would like to see any of them in the call center go 37 days without a microwave! whirlpool should be ashamed of themselves. 37 days! and no one treated us with any compassion or priority. whirlpool should be fined for this treatment of their consumers.

Read full review of Whirlpool and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Valerie
Valerie
, US
Jun 03, 2016 8:08 am EDT

I am now on my 2nd Whirlpool front loader washer in 2-1/2 years. My last fiasco with Whirlpool left me without a washer for 3 months! After numerous customer service call which I received the same spiel every time I finally got to a supervisor and she was the most rude person of them all! After 4 visits they claimed out of a “courtesy" they would replace not attempt to repair AGAIN. Their warranty states they only have to repair not replace! (If you can believe that!) You would think when you pay $1K for a washer you would be a "Premier Customer"! I will NEVER buy another Whirpool appliance.

W
W
Whirlpool
, US
Feb 28, 2017 8:16 am EST
Replying to comment of Valerie

Valerie,

We are hapeey to hear we were able to assist your with with your concerns.

Whirlpool Customer Service.

D
D
Duah
Longview, US
Jun 03, 2016 8:08 am EDT

You're an idiot! Whirlpool also makes Kitchenaid and Jenn Air, those appliance are worth ALOT more than that unit, and yes thier warranty does state it's for repair, they did not have to replace the appliance or even have to assist with the repairs, seeing that it was 1 1/2 years out of warranty. Most companies if you're out of warranty will not help without payment or will just deny everything. Stop being so pampered and realize that Whirlpool is just a decent company trying to help customers if they have valid issues.

ComplaintsBoard
M
10:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool technical staff never tried to contact and resolved the problem

I’ve had the same bad experience with Sears and a frontload washer that I purchased from them. Within a year of purchase the drive belt broke. The technician arrived to do the repair after 3 weeks of waiting but failed to bring the belt along. I actually had to run out and find and purchase the belt myself otherwise I would have had to wait another 3 weeks for the repair. After the drive belt, the bellow ripped. That was another 5 weeks of waiting for Sears to order and deliver the bellow.

Turns out the repair technician did not install the bellow correctly and my washer shredded my sheets and shirts. I fixed the bellow myself and today the drive belt broke again. Sears has horrible customer service and their technicians are useless. I will never buy anything from Sears again and tell everyone I know about my experience.

I am using Whirlpool fully automatic washing machine Model ::Whirlpool White Magic 650h since last 1 year it was having technical problem as leakage, spinning, rinse at the time of usage…… Components were changed 4 months back but still the problem is same . We called at customer care… n…no. of times requesting to get the same rectified but we were only provided with the complaint no. NOTHING ELSE…. Technical staff never tried to contact and resolved the problem.

our fully automatic whirlpool washing machine whitemagic is not working properly for the past 4 days.A complaint was launched at the authorised service center, Sri Vignesh Air Fridge, Vellore, on 11.01.12 (complaint No.374).It was informed that they will come by evening.but nobody turned up for the past 3 days inspite of several phone calls.Response from the center was very very poor. As we both are Doctors working, it is very difficult to manage without the machine.

Hence, immediate action may be taken to rectify the repair and may kindly advice the firm M/s.Sri Vignesh Air fridge, vellore to take up the repairs and do it within atleast 3 days of complaint.

Read full review of Whirlpool and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
SearsCare
SearsCare
Chicago, US
May 01, 2012 4:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mole,

We would like to apologize for the troubles you have been through surrounding the repair of your Whirlpool Washer. My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We are sorry to hear you had to repair the washer yourself and that our service technician was not able to. We do appreciate your continued patronage and we would like to speak with you and look further into this. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the Whirlpool washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Mole you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
G
7:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool refrigerator quit working after 3 months

I thought that whirpool made good dependable products, however I stand to be corrected for this type of thinking.I do believe that at one time in America Whirpool was a good product, but in modern times quality companies are being bought out by companies that produce a cheap product under the well known name of quality. Don’t trust the well known names any longer. I remember, and this dates me, when a brand name appliance would last 20 years, had few service calls, and the product required no extended warranty.

My daughter and her husband bought a Whirpool refrigerator from Lowes in may 2010, they did not buy the extended warranty, The refridgerator quit working on September 29, 2011. Whirpool listened to my complaints in a polite manner, but more or less said that is the way products are made today, your daughter should have purchased the extended warranty.

I feel that it is a shame that major companies have no pride of craftsmanship in a product, that products are made to be disposable, but as consumers we are also to blame because we tolerate low standards and continue to consume. My daughter had to buy a new refridgerator, whirpool’s brand only lasted 15 months, but I guarantee that they did not buy the Whirpool brand.

My anology of Whirpool is this, One can shear a sheep many times, but you can only skin a sheep once! I will never buy a Whirpool product again.

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool faulty construction, stopped working after just 1 year!

Be ware of the whirlpool estate electric dryer model eed4400wq0.
We paid almost 400 dollars in november 2010, and after normal use [family of 2]
The motor burned out. Unfortunately I lost my job the month the one year warranty ran out, so we were late in adding out stupid dollars to the millions and probably billions whirlpool makes on the back side of selling cheaply made, defective appliances.
Although the store rep admitted we got a lemon, and that one year of normal usage should in no way cause this type of malfunction, well... Talk is cheap, and we got stuck with a product the company and the retailer will in no shape or form, stand behind.
We have learned 2 lessons, don't trust the name whirlpool for quality [as we did in the past] and don't think being a loyal customer and spending thousands of dollars over the years at murphy appliance will matter.
What matters? Much like car dealers making billions on "service after the sell"...
That's where the money is for appliances too.

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
5:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool horrible product/ customer service

Purchased a whirlpool cabrio just over a year ago. Washing machine does not clean clothes! While under warranty a service tech came out to look at it; after hearing the problem he replied that it was a common complaint and that he could not "fix" the machine because the problem was that it is so poorly made that it simply does not work. His recommendation was to come to terms with the loss of a thousand dollars as whirlpool would not rectify the problem.

Whirlpool really showed their true colors when they refused to cover the repair tech visit. Whirlpool supervisor Kitty #3624 explained to me that "customer advice" was not covered under warranty and that we would have to pay the bill. Highlights of her argument were that we should just rinse the clothes multiple times and they would eventually get clean. She also mention that if the machine really did not work as described that we should have complained sooner even though it was still under the one year warranty. WHIRLPOOL WILL SELL YOU JUNK, BACKED WITH HORRIBLE CUSTOMER SERVICE; BEWARE!

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
10:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool bearing has to be installed

machine was not working. my complaint was registered on 22 .01.12.&the SRnumber is CN0112057118 I am yet to be replaced with the bearing nor am I given the details regarding the purchase of new one in exchange of the old .subsequent phone calls to the local service center proved futile

Read full review of Whirlpool and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
manjula shanmuganathan
, IN
Mar 05, 2012 11:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

i bought 23/5/2010 model 11583 . 7kg dry linen, wm pro 700H whirlpool washing machine from bellary. there before i had a lot of complaints. i heard lot of sound when it was swing. but now the service engineer said bearing full damaged so entirely change it. he said after one week only he may will come. i dont know where i am going to complaint it.

ComplaintsBoard
T
7:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool terrible service

Bought a refrigerator from sears less than 2 months ago and it was defective (Whirlpool). So far we have had 3 technician calls and 3 replacement refrigerators and this last machine still is not right. Customer service gives us the run around and we have been inconvenienced 7 times with lost time from work, etc. Sears does not care. Now we are waiting for another part and a 4th technician call! I have been a customer for 30 years and this is my last appliance I will buy from sears!

Read full review of Whirlpool and 14 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
14 comments
Add a comment
H
H
harry kunath
,
Apr 15, 2008 1:39 pm EDT

just had to deal with sears in home service and try to deal with problems on phone. we have a frontload washer that we broke the latch on, called them up told them what was wrong gave them washer number etc. the service tech got here aftere 4 days, doesn't have the part i say so what you come for. He said thats how sears does it(side note everyone i talked to on the phone at sears says the same thing). first the tech comes in three to four days, then they order the part that can take from 4 to 10 days then you need to reschedule a tech to put it in, in 3 to 4 days s. basically it will take you from 10 to 20 days to get your machine fixed. the customer service people on the phone are rude and stupid very few can be of any help. My wife loves sears products i will do all i can to never buy from them again. If you are from sears reading this, especially if your a ceo or someone important.
YOUR COMPANY SUCKS AND I HOPE FAILS.

T
T
Tom Beard
,
Jun 04, 2008 1:25 pm EDT

A Sears service agreement is worthless! Nothing but a piece of paper and a lie! Sears used to be a great company but I will never buy anything there again...

Valerie
Valerie
, US
Jun 11, 2008 1:34 pm EDT

I purchased a Kenmore air conditioner system from Sears which is under warranty until 2013. The outside unit went out yesterday. I attempted to schedule an appointment and was told it would be 7 days for a repair man to come fix the unit. I was told there no exceptions to speed up the process. They must have only one person employed. How do you justify waiting for 7 days with 102 degree temperature? How do you tell your 82 year old mother that she is going to burn up with no air and not to mention I have company products in the home that will ruin when they get hot. Piss poor...

Valerie
Valerie
, US
Jun 12, 2008 4:25 am EDT

After paying a sitter $15/hour to be at my home between 8-5 - it is 5:45 pm and still I wait. I called Sears yesterday for a smaller time window - not an option. I called them 3 times since 4:00 pm to hear when he is arriving, "any minute now". This is ridiculous service. At this point I could have read a mower repair manual and fixed the darn thing myself! So, I'm already out the money I paid the sitter and I still have a broken mower. Sears - do you wonder why you are struggling? Give me a break!

B
B
b.klyn
,
Jun 28, 2008 2:30 pm EDT

Just bought top-of-the-line washer and dryer (Kenmore) from Sears, and after 6 uses the washer died on us. Waited 4 hours for repair man who ordered parts. Waited 2 weeks for him to return (then another 4-hour window when we had to wait for him) and-- guess what?-- he forgot to order both parts! This same scenario has occurred with the only two people I know in our neighborhood who also have warranties with 1-800-4-my-home through Sears. I'm about to spend over $100 for a wash-and-fold service for my all the wash that needs to be done. Thanks, Sears. Great job. I'm trying to get them to pick up our washer and dryer and refund our money. I'll never deal with Sears again.

G
G
george gumeny
,
Jul 02, 2008 7:08 pm EDT

Looking for $10k worth of appliances, Refrigerator, oven, cooktop, microwave, & dishwasher...All at 15% off... nobody to help me at 8:00 pm at the Willowbrook Mall Location on 7/2/08... Waited to 9PM and nobody was willing to help us... They were all to busy! Then they went out the door... We are going somewhere else where the company will appreciate our business...

Hello PC Richard!

Goodbye Sears, never again will I shop there!

G
G
George Earwood
,
Jul 09, 2008 2:47 pm EDT

We bought a Kenmore Dryer on 6/27/2008, one with everything on it, it even has a steam dry cleaner on it. They delivered it on 7/2/2008, hooked it up and was gone but they forgot to hook up the steam cleaner so we called and called and called they final sent someone out on Sun of all days but they didn't know what to do, we kept calling and 3 times they send someone out and they don't have the things to fix it. The last time was 7/9/2008, so we called sears in rome, ga where we got and talked to the manager. He said held get back with us, I don't know, I'm to the point of just sending back go some where else to get me a dryer. This has been the worst experience I have ever had with sears and if I get this settled it will be my last!

A
A
Angel
,
Aug 06, 2008 2:19 pm EDT

Sears canceled my service appointment for a repair on 8/06/08. I provided two phone numbers for Sears to call and had someone waiting for the tech. The best date they can provide at this point is 08/09/08. The tech claims he reached a fax line, which I do not have a fax line. Sears did little to try to come out earlier at this point. As a result, my family will not have HOT WATER for a week.

T
T
Tom
,
Aug 25, 2008 6:43 am EDT

I have had Sears come out to repair an icemaker 4 times with the same results - ordered wrong part or fixed to break again within 3 weeks. Have talked to customer service on 4 occasions and have been given a different answer to 2 different questions. I will never again walk thru a Sears much less buy anything from Sears the product is bad and the service, or what they call service, is worse. If I was buying an appliance today I would try and find a "local" appliance center or just buy on price. Sears would not be on my list if they gave it away and I now know first hand why the company is in so much trouble. They will fall off the face of the American landscape and I will no longer feel sorry.

Valerie
Valerie
, US
Oct 02, 2008 6:25 am EDT

4 weeks ago the rear projection bulb of my Samsung tv purchased at Sears with premium warranty went out. I've waited four weeks for bulb it finally came and is the wrong part number. Now Sear's wants me to wait for a technician and will not order a part. I am probably going to wait 4 more weeks or longer. Never buy from either company. During this period I was told the part would be only available from the factory and shipped from the factory in 4 to 14 days. Obviously this did not happen. Wife called later to confirm order and told they did not do business this way and a technician would have to come to my home. She persisted and was told she was correct and they were wrong but our order was still pending. Sears does not back its warranties do not trust them.

ComplaintsBoard
A
12:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.

Whirlpool dissatisfaction from new refregerator

Sir

I am using whirlpool, double door 23 ltr Refrigerator from 2009, and now its 'relay
overload' is not working due to absence of stabilizer as told us by your service engg.But as
we were told at the time of purchase by your's sales man that stabilizer is in-built in the
fridge that's why we won't be need it separately.Hence we were misguided by your's sales man
about wrong information neighter company representative educated us about the product .I m a dissatisfied consumer of this product and due to which we are facing problem, of which we are not responsible.

We are completely dissatisfied with you people, and your product.Either you please change
'Relay Overload' by your own, or we will have to consult with consumer forum for this.As it is
nothing but only misguidance by your employees.

Thanks

Waiting for your immediate reply.

Amit Saxena
[protected]

Read full review of Whirlpool
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
11:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whirlpool washing machine not working & more frustrating customer service

I want to voice my frustration and dissatisfaction at the kind of customer support I’ve being meted out by the Whirlpool support desk. I have a WhiteMagic 650h (Auto) washing machine which I bought in March-2011 at Pune from Croma Retail Stores (Tata group). For the last 6 weeks, the heating function in the machine is not working and we have lodged complaints with their local Pune customer support system thrice. Over the past few weeks, some service persons have come over and reported multiple issues from PCB to heater to thermostat. Many attempts have been made to rectify but all of the people visiting are completely unskilled, incompetent and totally incapable of any diagnosis and repair. There have been multiple commitments and deadlines for a repair given to me and some of them have even told me that it's beyond repair and the only possible solution for me would be a new replacement machine. About 3 weeks back, i reached out to Whirlpool's Gurgan care centre and have been interacting with Abhishek Verma and Vikram Singh. They too have been making commitments of resolving my issue, not one commitment has been met. In fact, after these many attempts, the service folks have managed to damage the machine even more and now it's not starting any wash cycle ancompletely useless. I must have made a 1000 phone calls but to no avail. I don't know how to get this matter to higher levels within their organization and get a resolution for me. As I've been asked, I've even provided them with my purchase receipts etc. but no progress made yet. It's the worst possible equipment and customer experience I've had in my life and would never recommend any Whirlpool appliance to anyone.
If it's not possible to provide me with a new replacement, I need my complete money back since it's less than 1 year that I bought it and it's under complete warranty. I also want to be compensated for the mental anguish and torture and the physical pain of having to wash the clothes ourselves without the machine.

Read full review of Whirlpool
Hide full review

Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Whirlpool customer service

Phone numbers

+1 (866) 698-2538 +1 (269) 923-5000 More phone numbers

Website

www.whirlpool.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Whirlpool?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Whirlpool Customer Service. Initial Whirlpool complaints should be directed to their team directly. You can find contact details for Whirlpool above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Whirlpool. Discuss the issues you have had with Whirlpool and work with their customer service team to find a resolution.