fridge not working!
I made a very expensive mistake by buying a 400 lit double door refrigerator and from that time it was the end of my "Peace of Mind” which is your punchline!Since July 2017 when the fridge was bought I have had to call the service centre t least 10 times. in this brief period the compressor has been changed, some other part has been changed twice , I have had to buy an AMC and also buy a stabilizer as I was advised by your technician that Whirlpool refrigerator does not function well without it! Something unfortunately the salesperson did not inform at the time of selling this terrible product. It is surely the worst piece of machinery ever produced and I assure you it will not help your cause to have expensive film stars do a dance on TV to sell your products when your customers are going to tell as many people they can about how bad this product is. Anyway as on 1st Nov the fridge is not working again and in spite of logging the complaint early in the morning no one has bothered to show up till 3 p.m.I had also requested to speak to a senior person regarding this as I have already spent Rs.10000 on various and each time the fridge stops working I have to throw away all the stuff from the fridge! Can someone tell me who is going to pay? I think I should go to a consumer court.
calypso washing machine
I bought a whirpool washing machine for $1200.00 six years ago. I also bought an extended warrenty covering the machine for five years. I have had nothing but trouble out of the machine the entire time I have had it. Every six months to a year the machine had to be fixed due to a defect in the design. The machine allowed lint from clothes to get into the motor and burn the motor up. Everytime this happened the extended warrenty fixed the machine. Now the warrenty is out on the machine and whirlpool refuses to take care of the situation. I paid whirlpool $1200 for a machine thinking that I was buying a high quality product that would last 12 to 15 years. Whirlpool insist that because it is not within their specified warrenty period they have no legal obligation to me. I am a single mother of three children and a full time nursing student. I do not have the funds to replace the machine at this time. I have been placed in a very difficult situation and all whirlpool cares about is their legal obligation to me. They have acknowledged that the problem is in their design but will not take care of me, their customer. I also bought a dishwasher from them that the electronic panal went out on the first year and a dryer that the motor burned up after I had it for 15 months. Both of those items were still covered by the warrenty but I am very upset to have had the problems in the first place. I paid more money for whirlpool products than I would have else where thinking I was buying quality and customer service. I was mistaken in both of my assumptions. I will never buy a whirlpool product again and I would advise anyone looking for quality products with a company they can depend on to avoid whirlpool products. Renee Pittman, Texas
Whirlpool has consistently been the number one manufacturer in appliances in the United States for many years now. We trust them enough to put them in hundreds of new apartments we build every year.
I purchased a whirlpool stove with a black cooking area the paint peeled around the burners,and its
almost impossible to clean it the worst stove I ever bought,you should do better testing,I wish I had buy a white stove
no response from service centre in hyderabad
we had bought a whirlpool fridge 3 years back from a dealer in hyderabad, now after three years a very delicate and essential part of the fridge on which the funcioning of it depends has suddenly stoped working i.e the PCB of the fridge. we had called the service centre in hyderabad ,they registered the compalint and send there service man. when the person came for inspection the first thing he asked was if we pay him Rs.280 as inspection charges then he would carry out the inspection, we agreed to it then he started taking his tools out and just looking at the pcb in a minute or two he said it is not possible to repair ,you need to replace it, and it would cost Rs.2800. we were shocked how could such an important part of the fridge can spoil in 3 years though the fridge was equipped with a good stabilizer and it cant be repaired .Moreover, he says the company does not have this part with it now they have to import it from some other country. so how can a company like whirlpool manufacture products that cannot be repaired but replaced and the consumers need to bear such heavy amounts for this.
And now we are keeping on making calls to the service centre and there response is "it will take more 5 days".
the washing machine not working, the timer not mooving
in my fridge cooling is not proper...
very very good service from this person [protected]
My refrigerator could not be serviced after 2 years of purchase. There was a complete breakdown.
Daily 15 calls to the customer service desk of whirpool but still there has been no action taken.
I bought a whirlpool water heater 4/08 and the pilot flame assembly will not stay burning 12/08
Whirlpool 6th sense washing machine not working!
my fridge whirlpool ice magic was not working since three days. i have tried to get it repaired here at kakinada but the spare parts--relay and overloa protector were are not available anywhere in kakinada. i have also tried to contact their service centre at hyderabad over phone no.040-[protected] and a whole day was spent over phone but the phone continuously engaged. i have also tried to contact the customer care centre over phone no.[protected] but no proper reply was received from the attending person. very poor service from whirlpool and one should avoid to purchase the goods manufactured by them at once.
my fridge was stopped working since three days and i have tried all efforts to get it repaired. the relay and overload protector were spoiled and the same parts are not available at kakinada(a.p). i have tried to contact the service centre at hyderabad over phone no.040-[protected]. i have tried a whole day for lodging complaint with them but the phone always seems engaged. i have also tried on phone no.[protected] customer care cen tre but no proper reply was received. service is totally poor from whirlpool and one should avoid of their products at all.
WORST CUSTOMER CARE, WHIRPOOL SHOULD STOP BOSSING AROUNG OF A WORLD CLASS MANUFACTURER. THEY SHOULD ALL GO AND COMPLETE IN SOME BACKWARD RURAL FARM.
non rectification of fault
I have a 220 liter double door refrigerator from Whirlpool. I have other goods like AC, fully automatic washing machine from this company too. I also have all these products under AMC, my customer id is: 367961.
For last 3 months I have been calling the company consistently since the water trey is broken, every time I am told it will be done in next 2-3 days.
3 months [censored]... what have I paid AMC charges for?
INDIA, the lax country...no system in place..if there is system no one is following it.
Can Whirlpool give this kind of ### service in a advanced country?
failure in 9 months of purchase
I have purchased Whirlpool washing machine Model WM - F65 on 1-1-2007 ( Date of Manufacture by the Company was 16-11-2006 ) in Trivandrum . On 14-10-07 white magic has failed in warranty period and now makes hell of a noise while on . I logdged complaint to Service centre , Trivandrum . They checked WM and told that its PCB has gone bad. This PCB failures in White Magice Model of Whirlpool reported by so many customers indicate Company needs to address this Control PCB failure rate MTBF . Poor washing machine!
washing machine not working properly
whirlpool white magic has a worst quality pcb in it, The service team replaced my machine's pcb three times in just one and half year. Today its dead again! I have an another machine thats working perfectly since 2000 December, I should haven't purchased a fully automatic whirlpool machine.
Abhijith Balachandran, [protected], [protected], abhijithpbalachandran@yahoo.com
Pooparambil house
Velappaya, Thrissur
I PURCHASED A WHIRLPOOL DUET SPORT IN FEBRUARY OF 2009, WHEN ONE YEAR CAME UP, I THEN PURCHASED THE EXTENDED WARRANTY THAT WHIRLPOOL OFFERED. I SPENT IN TOTAL OVE $800 FOR 3 YEARS OF WARRANTY ON BOTH ITEMS. IN LESS THAN 2 MONTHS AFTER BUYING THE EXTENDEDWARRANTIES BOTH WENT OUT, THE DRYER HEATING ELEMENT AND THE WASHER BEARINGS. MY APPLIANCES SHOULD RUN LIKE NEW BUT NOW WHIRLPOOL WILL NOT HONOR MY SERVICE AGREEMENTS AND I HAVE HAD NO WASHER OR DRYER SINCE MAY 1. WHAT SHOULD I DO NOW? CAN'T AFFORD TO BUY A NEW ONE? I WILL NEVER BUY ANOTHER WHIRLPOOL APPLIANCE AGAIN IN MY LIFETIME!
24-04-2009
Hi
I purchased a whirlpool washing machine white magic FSAN652 on 17-10-2008. All of a sudden, from yesterday onwards it started giving trouble.The moment I switch on the power only agitator spins that too only in one direction.When I phoned to customer service they told that it is PCB problem.Not even one year is over from the date of purchase.This clearly indicates that the testing wing of WHIRLPOOL is pathetic.Out of so many tests can't they even choose the high temperature and vibration test to improve their product quality.It is a shame to the so called design wing and shame to whirlpool.
Replied
very poor quality
have bought fp65 model washing machine in the year 2005
till now there was not any prblem but now the water was not draining out, then i called the service man but he says that there was a leakage in the drum so i have to replace the part for
Rs 3000 i want to know why there was a leakage in the drum because i am using the machine cleaning powder every month and pure water for the machine. this is the life of your machine. the service man says it might be beacause of water and overload
i want to know is the correct solution for this. send me the reply soon as possible.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have whirlpool automatic washing machine since 31/2 years now 2nd time board problem came not working we paid more money to purchase this machine now suffering to solve this problem why they are manufacture like this parts to change every year any how whirlpool products not good to purchase
Whirpoll Washing Machine F-65 Black 9791(m92) chasis no.5001506 purchased vide bill no 19024 dt.07.01.06 from vijay sales Mahim branch.
Nature of complaint: heavy water leakage since last two days from water tub.
The washing machine ( under the warranty period ) has not been rinsing. We were visited by the service technician at Suratgarh a week earlier, and he assured he would come back with the needful parts. Nothing has happened despite reminders.It is requested that the same is repaired at the earliest.
We bought a F65 washing machine on 31-05-2008. Machine is working, but unable to take in water to the tub.So please rectify the defect at the earliest.
We were purchased the WHIRLPOOL washing machine 5 years back and it is in perfect running condition, but only one thing it is unable to take the water inside the tub. Hence it is requested to provide the service.
my whirlpool washing machine was in their PEACE OF MIND PLAN[AMC].almost six months it was under repair.they could never fix it.by the time Amc EXPIRED and they refuse to renew the same.I wrote to the company but there was no response from them either.Now it is lying outside my house as a garbage.
my whirlpool washing machine is not working from last 30 days i make several complaint at the call center of whirlpool but no body attend it.my complaint no is LK908004098 my washing machine is under warrenty . pls give ur kind attention on this matter .
thank you
ajay
The whirlpool company washing machine was purchased only nine months before but every fifteen days it breaks down and we have to call the company person. Till now we have also spent more that Rs.2000.oo for its repairs although it is in the warranty period.
my whirlpool washing machine is not working properly. i want you to register complaint regarding it.
Dear Sir
we bought a washing machine (model : whitemagic Pro XL 800h) on 31 march 2009. the performance of the machine has been astonished us, as it worked for only hardly 5 months from the date of purchase. we lodged a complaint on 26.08.2009, for which your service person has inspected and changed a display part for the brand new machine and confirmed us that the problem has been rectified, but the problem was not solved. Nearly for 15 days we are waiting for your service end to rectify the problem. After contacting several times we are fed up and we finally registering the complaint thro' this email.
Expecting your immediate reponse in this matter.
Regards
G.V.Madhusudan
Mobile : [protected]
Email : madhushanse@gmail.com
problem persists after multiple repair calls
Our brand new Whirlpool top-loading washer (model WTW5800STW0) was defective as soon as it was installed. The warranty repair was made (after a 2-week delay) and the same problem persists. Multiple calls and the problem is still not resolved. Whirlpool needs to improve its quality control in the factory so new machines are not shipped with defects. Barring that, they need to train their warranty repair staff better so they can fix the problems the factory does not catch.
Beware people!
we have had nothing but problems with our washer. Just two weeks ago, we were told the 2.5 year old washer would cost $975 to repair because the bearings went out. When in use it sounds like a jet plane landing, when in the spin cycle. I would highly recommend not buying this product.
vibration problem!
My Whirlpool washing machine model H-65 is a top loading fully automatic machine which is a sleek good looking Golden color master piece and works fine all the time EXCEPT around 7 mins on the digital display remaining suddenly it will start vibrating like as if there is some earthquake. Two customer calls from the company resulted in buying another sleek troley from Whirlpool but problem remains the same.
Now it is everyday affair that somebody has to wait for this earthquake and then run towards the machine to close the wash cycle at premature stage and again start spin cycle. So all that look good and sleek may not necessarily perform as well (may be problem with my piece as every piece has its own resonance frequency).
Bearings of the top Lading automatic washing machine to be replaced
I have the same problem with two machines purchased from whirlpool. One is the tvs whirlpool first model launched in india and the second one is the f-65 . we used the first one for 12 years with the earthquakes and decided to buy another whirlpool being assured by the company that the this problem was rectified. GUESS WHAT both of them vibrate (the machines actually toss themselves around) and now they are lying in my garage and i have sworn not to buy whirlpool products. Every time the service guys came they give the excuse of uneven load in the drum and say the bearings must be damaged and take the washing machine slap a bill on me. The machine works fine for for a week and back to square one.
does not work
This is the third complaint I have made on line... I made one call in oct 06 on this dehumidifier. It has not worked from the first day. I returned it to store and they pointed out to me that I needed to deal with whirlpool... I attempted this on the 800 number and got no satisfaction. I then purchased a new one which has worked in just the right manner. I have now ontacted you in the only manner that I know and that is as a complaint. I misquoted the the price, stati ng $236. Plus tax. I now believe it was $239.00 plus tax, as I have just purchased another one at that price. My paper work says 10-06... I expect a refund of the purchase price as I need to purchase another one today. I am putting these in rental properties and also in my sons home. What can I do to receive satisfaction? (3 requests) I cannot ignore this expense and forget it. It is just too much money. I have the box it came in as it has just been sitting there. I can ship to whatever address, at your cost, that you wish...
Called 800 number on appliance and was told basically that it did work. I have not been able to use at all and had to purchase a new one. I have it in original box and purchased at Lowes of Elizabethtown, Ky. I still would like this to work but it does not. I plug it in and it run for a short time then emits a smell of overheating and shuts off in just a few minutes. Has not yet dehumidified at all...No moisture has been collected. I am not interested buying parts and trying to repair this unit. I would like to ship to Whirl pool at their cost and receive the $239.00 plus 6% tax back to pay for the cost of purchasing an identical one. M. H. Boone, PO Box 702, Elizabethtown, Ky. 42701.
poor service!
We bought a Whirlpool washing machine (6th sense, h65 model) on September 1, 2007 and after continuous call the service person came for demo only on 6th of September. The washing machine was found defective. Some E3 problem came and they said they will replace the spare part. We have invested Rs.2000/- more for this stain wash and we are not able to use stain wash. We really regret for having purchased the whirlpool washing machine. We were fed up calling the call center people and SAI SUMUKHA SERVICES (authorized service partner of whirlpool), malleswaram. How long will it take for these people to get a spare part. They were eager to sell some spare items like stand, cover, extra tube.etc., for money, but not willing to replace the defective part. Is this a punishment for having purchased whirlpool washing machine? If these situation continuous, nobody will buy Whirlpool products. Customer are not fools.
I own a fully automatic Whirlpool washing machine. I have taken the whirlpool home care plan for the maintenance of this appliance for 24 months from 10/11/2008 by paying Rs 4000/-(Application Receipt No 129504. The following complaints are registered for your immediate attention.
1)Whenever there is a complaint to the machine, the agents take a long time to attend to the complaint.. resulting in nonavailability of the appliance for use inspite of the maintenance contract.
2) Even after attending to the maintenance, the appliance again shows some part of the old complaint with some others again resulting non availabilty of the machine.
3) After two to three attendance at home for the maintenance, they require to take it to their workshop and they charge big sums for conveyance.
4) Recently, from three months back, the complaint of non storage of water during working of the machine was noticed and complaint registered. Even though they attended (though belatedly, every time, ) the same complaint is repeated after a short time of one or two days after repair. Still, the same complaint along with beep sounds and non working of rinse, spin etc are continuing, they told us that the machine is to be taken to their workshop. even after four to five days of this report they did not turn up to take the machine. Then due to the urgent needs for the appliance, we transported it to their workshop on 11/9/2010. they promised to deliver it back on 14/9/2010.On contacting on 15/9/2010 they promised to deliver it on 16/9/2010. Again on 16/9/10 they postponed it to 17/9/2010 morning. On 17/9/2010 again on contacting them, it was informed that they will tell the position after 4'o'clock. But there was no information at 4'o'clock or later.Next day, again they were contacted and I was requested to contact the workshop supervisor on his mobile after 12 o' clock . On trying to contact his mobile no, several times, the call was not attended by him. Finally, I reached the service centre driving my car 10 km from my house at Mannanthala at 4.30 pm, and enquired about it they have raised the adamant stand that as they have lot of customers, what they could do is to give the mobile no of the workshop supervisor. Again they have postponed the delivery by two more days.the appliance is not ready till date of this complaint(19/9/2010)
We are cheated by the promises made by the home care plans to the keep the appliance in working condition for a duration of 24 months. During the above period we have been continuously cheated by purposefully prolonging the service time and not properly repairing it each time, most of the time we were left without the services of the appliance. Also after owning the appliance and the home care plan, in addition to doing the washing manually, we had to go behind the hassles of continued reporting complaints, going behind these service persons, hearing their retorts, trying repeatedly the unattended mobile nos, etc in our busy schedule of life. The very purpose of having a home care plan is defeated.
The contact address of the service centre is " Hi tech Solutions", TC14/1733, Near Ganapathy Coil, Vazhuthacaud, Trivandrum-14
Nos I have contacted are [protected], [protected], [protected], [protected]
I have purchased a washing machine from the distributor of the comapny at Amritsar on calling for the first servicing the story of the poor performance of the company distributor & service agents open in front of me.
The products the company send for replacement is look as they are taken out from old machines. There is no packing on the part & even the part is not complete.
The company after lodging complaint send the service agent after a week. The service agents come to just merely solve the complaints and not to guide customer properly to take care while using machine. The nos. printed on the bills provided by the distributor are wrong and no one pick up the phones if one or two nos. are right. Also the nos. they give for lodging complaint are of Delhi while the person is purchasing machine from Amritsar. The nos. of customer service centers in the local station are wrong or remains busy.
I suggest all of the customers to wash clothes with your own hands & not to buy any machine from Whirlpool Company.
I HAVE A SIMILAR COMPLAINT
I purchased washing machine on 1st july, from local distributer rohini delhi, according to the dealer machine to b installed withinn 2 days but the company representave not come even repeatedly reminding and requesting them to come.
so my overall view is whirlpool company has no control on their workers, and very poor service for the costomer .
entative not come for
dehumidifier does not work properly
I have used several dehumidifiers in different locations over the last 20 years, to keep basements and garages dry. I am using three now. I always buy whirlpool brand. Usually the largest unit they have holding the most water. I have two sitting side by side in a garage now. The first does not work properly, lighting up and coming on for a few seconds or perhaps a min and half. Then it smells like over heated and cuts off. The second one that I bought to replace the first sitting just beside works like a top. Pulling about a bucket full of water ever day or so. My name is M. H. Boone in Elizabethtown, Ky. I have called the 800 number on the unit and pretty much was told that I did not know how a dehumidifier works nor how to operate one. I do not want to order parts. I want the $236. plus tax returned and I will ship this unit to Whirlpool at their cost. I have received no use out of this investment... I cannot return it to the store as the unit says that I must deal with Whirlpool...
frequent breakdowns within 2 months of purchase
I had purchased a Whirlpool Refrigerator Iceberg 310 DLX in June '07, however the refrigerator is more of a bug than being an Iceberg! It has already been serviced once for no ice formation in the freezer compartment and no cooling in the lower chamber. However hardly 3 weeks have passed by when the refrigerator is again back to its old tactics. Leaving me without the comfort of any ice in this hot summer. Worst still, it has already been 4 days since I registered the complaint at the customer care center and yet there is no sign of any service engineer as yet. Repeated attempts to reach the so called Service Manager for Whirlpool, Mr Deepak Jain Mobile [protected] failed to elicit any response from him.
I would strongly recommend other educated consumers to make an informed decision.
auto defrost not working!
Since about nine months, the auto defrost of my whirlpool refrigerator is not working. Almost every week I need to offload a full freezer load of ice.
Very poor quality product!
Details of my Frij
Model : Whirlpool Iceberg
Model : 10182, 350 L, double door type.
Serial No : INA064606418, purchased on 08.02.2007 from :
VIVEK Ltd,
102/22, Chekkalai Road, Karaikudi-630001, Ph: 236277. Service No: [protected]
Service centre: 236505
Complaint:
There is very low cooling, and absolutely no ice formation. Local Whirlpool service agent says gas may have to be filled up, for which he is asking a fee of Rs 1500, which is apparently double, as compared to charge for the same work by other agents.
Kindly give me feedback as to what I should do.
major frustration - be wary!
Whirlpool extended warranty / a & e service - essex, ct
On july 22 I experienced a problem with my whirlpool washer which was purchased in june of 202 and has been checked and repaired twice for improper spinning and water extraction. we have an extended service plan agreement. our problem was reported on july 23 and was told I could not get a service call until august 1. from a&e service. over a week! on aug. 1 a service call was made and the problem was diagnosed as a transmission replacement plus other parts. the parts arrived on august 2. a&e services did not arrive until august 8. I pleaded with them and the service company, I even called the whirlpool corporation. to no avail! it took 2 1/2 weeks for a&e to fix my machine! outrageous!
I since found out that a&e is a national organization that has contracts with whirlpool and other major corporations. I do not recommend this dis-service group. what was not explained to me is that I could have contacted an authorized whirlpool service, paid the bill and it would have been reimbursed by the extended service plan. this would have had my washer fixed in days vs. weeks, by a local dealer.
This was a major frustration - be wary!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ditto, only in my case the appliance is a KitchenAid diswasher in San Diego. I described the problem clearly on the phone. Even an amateur would know it required a new control board. Yet it took a week to schedule a "technician" who spent five minutes confirming the diagnoses then ordered parts to be delivered in a week or so. A & E is owned by Sears. What a disgrace.
poor quality of plastic parts
I purchased a washing machine on 30/08/06 and its written in the catalogue that there's no guarantee on plastic parts but when the defect arises just in 6months of usage then who is responsible for that! Inspite of complaining to the firm several times they never gave us any satisfactory answer rather they say that it's the company's policy for plastic parts.. and when we asked them to give us a visit of their engineer they just send to us the technician/mechanic to do a temporary repair... when I asked them for a permanent setup, they told us that we have to pay the expenses for that, it's company's policy!
In the name of policy they use cheap plastic parts and when some misap happens within few months of purchase to it then they ask for money.
Whenever I called no one direct from the company replies rather the call center people tackle with the complaints and all..
Is this the policy to cheat their customer and make money with unfair means!
not working properly
Fridge stop working after every two minutes, Its main input has some issue then again it has to switch it ON. Same things repeated again n again. Bad product!
I have the exact same model and it freezes stuff on the top shelf also. I also got this fridge FREE from a low income program, so I am not inclined to make trouble - considering the fact that a comparable fridge would have cost me about $800 that I surely did not have. I make do with what I am blessed to have, and a new fridge is a sight better than one that is over 25 years old like my old one was. I actually consider the freezing as an indication that my food will stay fresher longer as it is being kept at a colder temperature! Works for me!
I have a brand new Whirlpool model # ET8WTEXMQ03 that freezes stuff continually...I have contacted them many times, am told that someone will come out and look at it under my warranty. The most ridiculous part of all this besides the fact I have a brand new fridge freezing stuff is that on more than one occasion by both the customer service at the 1-800 number and one of the technicians actually told me that to alleivate the problem I need to not use the top or back of fridge! Are you kidding me? Yes, this is what Ive been told. I even asked 1 of the customer service reps on the phone if she had a fridge, to which she replied "Yes". I then asked her if she used the back and top shelf of her fridge, to which she said "Yes but I dont have that model" Gee go figure. Unfortuantely I got this thru a low income assistance program thru my electric company who give free fridges to customers who have old units...wow I think Id rather have my old unit! At least it didnt freeze! I cant believe this whole thing. Today the 4th tech came out, so Im waiting for Whirlpool to call me back. I am going to demand a new unti, and will nto stop until I get what I think I rightly deserve. If you dont want the customer to use the back of the fridge or the top shelf, then dont make those areas...I think we have some people who are off kilter shall we say to actually tell a customer to do what they have said. Has this happened to anyone else? I dont know if this is a defect or just lame engineers. I was told today that he has called some of the bigger brand name companies to tell them of this type of problem in hoping to help the customer since they are the one dealing with them that "they are not the engineer" Wow.
horrible customer service, defective product
We bought a Quite Partner III back in 2004. Turns out this model has a defective heating element which causes a hole in the dishwasher. This resulted in a flood in our kitchen. Whirlpool's idea of fixing the problem was not to replace the defective dishwasher, but to send a new tub to our house and hire a local company to basically re-built the dishwasher on the new tub! So far they have sent three technician out on three different occasions to do this services and all three replied in a similar fashion when they arrived. They all state: "Are they crazy! There is no way in hell I am doing this job! This will take me all day!" Two months later and the dishwasher is still not fix. There customer services representatives at their 1-800 are USELESS! I have talked to them about twenty time over the past two months and not only can they figure out what to do, but they won't even transfer you call to someone who can help.
non-functioning refrigerator
I purchased a whirlpool refrigerator (master mind) model no.10618 serial no. ina0718118 in the month of 25th june 2007. from the day 1 of the purchase lots of noise is coming from the refrigerator. we have made complaints many a times (6 times). inspite of several complaints only once an engineer came from your company. he said that in whirlpool the sound always comes. it is very noisy. yesterday evening there was a loud noise and the fridge stopped working.
Whirlpool is such a reputed company but the customer service is very poor.
Customer service sucks. They act like you be making [censored] up. This has been the worst ever very bad experiences. No satisfaction what's so ever. There only after the money junk I. Have lost grocers three times due to this product who cares.x surely not whirlpool My children have suffered this past 8 months having no access to a working fridgr. Hasn't worked before 1 payment was due keep sending a repair man oh I been out three times I don't know maybe another repairman needs to look. Yea he has to replace same parts again. Instead of trading out you will get stuck with this brand new broken fridge at full price. Now what has America come too. Take this across seas.where it doesn't matter.
disgusting service by whirlpool!
I have regd a complaint wrt my Washing machine not working on july 24 with the service center. Till today i have no response from the company.Their motto is ' we care we are always there'. But there is a complete lack of responsibility from them after have charged us for the annual service package.
Completelt fed up with the lack of any answers from their company representatives. Am told i am waiting for a PCB for more than 15 days. The manager Prasad says he is unaware of the problem till now and cannot answer for the 15 days i have waited.
Beware!
I purchased a whirlpool gold accute-bake range 2 1/2 yrs ago. It has been nothing but a problem since. everything that can be replaced has been. thermastat, ignitor, sensor and whatever else could be replased. I called whirlpool twice and all i got from them was we're sorry you're not happy with your range. We pd $1200.00 for it. Whatever you do , do not buy whirlpool. This range is a fire hazard as on christmas day i was cooking a ham for dinner and the temp jumped up to almost 500. it did this before and the last time i called whirlpool they said there was nothing they could do.
whirlpool rebate
Whirlpool select rebates are a joke... I purchased a whirlpool dishwasher, model # du1100xtpqa, ser# fu2108129.
Submitted and resubmitted all the paperwork that I received at the time of the purchase to the rebate center... Still they cannot process my request because: missing serial number & missing receipt... I give up...
Jrw
Bought a quiet partner 2 dishwasher that left crusty residue on glasses- customer service is horrible. I changed the upper rack and washing arm from 5 year old kenmore used dishwasher- now glasses are spotless. Beware of whirlpool products, they are expensive junk and the company should be ashamed of themselves!
My dishwasher quit one day after the original guarantee quit. It has been PROBLEMATIC since. (1) Computer smoked (2) pump grinds to a halt (3) Element R&R (4) Thermostat R&R (5) Basket R&R (6) Now the repair guy is not sure WHAT is wrong, He'll return at 3:00 Tune in.
We bought a full Whirlpool appliance package. The dishwasher isn't the greatest, doesn't clean very well or dry well. The rebates on our appliances were a bunch of B.S. It's almost been a year ago and still no rebates. Zero dollars. They basically lie to get consumers to purchase the products.
I've had a problem claiming a Whirlpool dishwasher rebate for a dishwasher purchased from homeverything.com. The industry organization the rebates were run through bounced mine back, saying it had not been paid for. They wanted an invoice marked "paid in full", even though the machine was paid for with a credit card, had been delivered and installed. They didn't respond to an email sent to them at rebates.info@necoalliance.com.
Had to get a different invoice from the online seller, re-send it by US Mail to NECO Alliance, and have been waiting for three weeks with no response.
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I purchased a fridge on 2 feb. Till date nobody has come for installation. I told them ,the dealer says nobody requires a refrigerator installation. Stay away from Whirlpool!
Refrigerator bought at end of June is still on warranty, so I called for assistance. Interior of refer department and frozen section were filled with ice. First technician, who arrived around 7 pm for a 1-5 appointment diagnosed leak in sealer. Silicon caulked. Incorrect diagnosis. Called again, new service set up. Now diagnozed needed new sealer. Sealer ordered by technician. When it arrived I had to set up a third appointment. Now on November 30, when I called to remind the operator who sets up appointments, I was told I was not on the list for that day. New appointment for December 5 for 1-5 o'clock appointment. Received call at 3 pm stating technician would be there within an hour. Nobody had arrived by 7 pm. No more information. New set up for December 11. Call at 10 am. I had been assured because of earlier mess ups that I would be first in the morning, i.e. around 8 am - some of us customers believe we also have a life.
New Technician arrives at 10.30 and states nothing wrong with sealer. Problem is defrost timer. Luckily he has a timer, and with my help we struggle through the instructions on how to connect replacement timer. He defrosts refrigerator, is courteous and intelligent, and knows his stuff. Not true with previous technician, who clearly needed a lot of training.
How many hours have I had to wait, call to find out when I would receive service etc. By now about 25 hours of frustration. If this is the way of the future I will not buy any more American labeled appliances for my apartment buildings.
The scheduling system for this company STINKS.
First and foremost, the call center will action the complaint only after 48 hrs of the same being registered! Inspite of informing them the nature of complaint the service person lands up 72 hrs later with out the spare. The complaint was registered on 10May and till date a simple control nob has not been replaced. The local service manager in Bangalore is not available and the acting mgr has barred all incoming calls! As informed by the service person, models keeping changing every year and we need to keep up with that trend. You mean to say that the spares for a product purchased in 2017 would not be available?
I am unable to comprehend the companies attitude. Any suggestions?
Hassled consumer.
I bought a double door whirlpool refrigerator (ice-magic 310 litres)
From a dealer in laxmi nagar, new delhi, in january 2017.
It has a warranty on compressors, which is valid for 05 years.
This january (2017), the compressor conked off, so they replaced with a new one (but charged me for gas filling & timer & relay)...in march, it again showed faulty functioning...in may whilpool enginners carried on a gas re-filling on my expense, but the fault could still not be completely rectified, as the cooling was not proper...in june they again suggested de-chocking of capillary tubes & a gas re-filling, which was done on my expense...!
Now in september, the company carried the refrigerator to their workshop, for repeating the de-choking process & gas - refilling + a relay etc replacement (at my cost)...in the workshop they also discovered that the compressor was not fucntioning properly, so again a new compressor was also provided... all this on 22nd. september, 2017.
... the funcyioning is still not proper, and now the engineer says that the thermostat will require replacement...!
That is the standard of products being dished out by whirlpool - use for 3-4 years (or till a problem does not crop up, then throw it off... and buy a new one, for sure)
I. parvez
011-[protected]
Ipar5@hotmail.com
Purchased 340 lit whirlpool refrigerator 18 months back and since the delivery its balance points were not proper and inspite of several reminders and complaints regarding various malfunctioning specially door closing no one to attend the problem. AMC charges extra Rs. 3500/- also paid but no one to attend the problem saying spare is not coming from company.
My Whirlpool refrigerator conked off on thursday 24th of September 2017. We made a complaint to the call centre and were assured that an engineer will come home the next day to check the fridge.
The engineer did come home the next day. He checked the refrigerator and informed us that the compressor is blown and that the fan will need to be replaced and gas refilled.
We were assured that this will be taken care off on the coming Monday inspite of it being Dasshera. On Monday, no one turned up.
We informed the call centre and were assured that the complaint will be taken care off on Tuesday. No one turned up on Tuesday too.
We called the Call centre and asked to speak to the manager. We were informed that it is against company policy to disclose the name of the manager. So we spoke to a supervisor by the name of Dharmesh who very confidently guarnateed, I repeat guarnateed, that the fridge will be repaired on Wednesday.
We waited till late Wednesday, all the time calling the call centre to inform them that the engineer had not yet called up. Ultimately in desperation I called and asked to speak to Dharmesh. After making me hold the line for 10 minutes he comes online and LIES to me that the engineer is on his way. When we still did not recieve a call till around 7.30 PM I again called the CC and asked for Dharmesh. This time around I was informed that he had left the office.
I asked to speak to the supervisor on the floor. I was informed that one Naina will be calling me.
Today is Thursday, I still have a broken fridge with no engineers visit.
As of today, not a single Whirlpool appliance will ever enter my house for the rest of my life.
The cost for the service was very expensive, the technician was only at my home for 1/2 hour, it was only a clogged water line. No parts were used. Icalled to question the outragous charge and the owner of the company was very rude and would not reduce the charge.
My advice.. Do not use this service.
Jc
Did they fix it for you? Did they tell you how much it would cost you beforehand? then you have no gripe. Everything is expensive nowadays. Look at a loaf of bread $4.00. Its nuts. But you never mentioned the quality of their service. That is after all what you hired them for isn't it? Do you negotiate the price of a car after you buy it and think you paid too much? never. And your complaint is based on the fact that this company didnt reduce their bill?
Grow up.
Do you negotiate your insurance bill, how about your mortgage? What do you do for a living?
My Whirlpool refrigerator conked off on thursday 24th of September 2017. We made a complaint to the call centre and were assured that an engineer will come home the next day to check the fridge.
The engineer did come home the next day. He checked the refrigerator and informed us that the compressor is blown and that the fan will need to be replaced and gas refilled.
We were assured that this will be taken care off on the coming Monday inspite of it being Dasshera. On Monday, no one turned up.
We informed the call centre and were assured that the complaint will be taken care off on Tuesday. No one turned up on Tuesday too.
We called the Call centre and asked to speak to the manager. We were informed that it is against company policy to disclose the name of the manager. So we spoke to a supervisor by the name of Dharmesh who very confidently guarnateed, I repeat guarnateed, that the fridge will be repaired on Wednesday.
We waited till late Wednesday, all the time calling the call centre to inform them that the engineer had not yet called up. Ultimately in desperation I called and asked to speak to Dharmesh. After making me hold the line for 10 minutes he comes online and LIES to me that the engineer is on his way. When we still did not recieve a call till around 7.30 PM I again called the CC and asked for Dharmesh. This time around I was informed that he had left the office.
I asked to speak to the supervisor on the floor. I was informed that one Naina will be calling me.
Today is Thursday, I still have a broken fridge with no engineers visit.
As of today, not a single Whirlpool appliance will ever enter my house for the rest of my life
Sir,
I had purchased Whirlpool Ice Berg on 15/5/2017.
Since then due to several problems your co. has changed the fridge 3 times.
On one side we thank you for 3 replacements but on the other we underwent terrible mental pressure.
Now even the 3rd. fridge isnt working well, aprox. since last 30 days. The sensor was replaced then within a couple of days we were told that the thermostat needs to be replaced.But as of dt. no action taken.Sir we are LITTERALLY BEGGING to your service people but of no use.
Whirlpool a co. of high stds. should it's customers be treated like this.
I would be very happy if you could HELP us in this issue