I am sending this mail after disappointment with my high efforts with the customer service team:
I have purchased a ice magic whirlpool 285 ltrs. Refrigerator on [protected] from your dealer m/s. Discount circuit, b-1, mewar house, 1, kilokari, ring road, ashram, new delhi under invoice no. 2164 bearing serial no. 2449. It was a great trust in your brand because we are already using your appliances in our home. But this trust stands only for few days when my fridge started giving me trouble. The performance of the machine was not to our expectation, so we rang up your service center for the complaint. They provided us a customer id no. Dlc-0906/26417 it was a month of september 2006 just 4 months after purchase. Mr. B. P. Sharma the service engineer came to rectify the problem, he changed some part. We were very much surprised that the component failed of a world renowned brand whirlpool in just 4 months. It worked fine for few days but the same problem raised. It was now the month of oct-nov. We didn’t notice the effect as the weather was cool.in march 2007 when the weather was changing we noticed the same problem that we had faced earlier. On 20th march we again registered a complaint under our customer id dlc-0906/26417. After 2 days on 22nd march mr. S. D. Pandey, service engineer, whirlpool attended the complaint and changed some part and give us assurance that the problem is rectified and we wont face the same problem in future. After 3-4 days we again faced the same problem. This time we were very much disappointed that we had purchased a wrong deal. We then again called customer service under the same id and had a word with mr. Mayank. He gave us the complaint no. Dl[protected] dated 29.03.2007. He committed us that the service engineer will come today itself because that day we were having a party at our place and the fridge is a very essential appliance for day to day life. But all in vain, service engineer haven’t came that day. Then we again rang up to and had a word with ms. Nancy, customer care and reminded about the same complaint in the morning @ 10:30am. Mr. Sushil, service engineer arrived at our place in the noon.in spite of rectifying the problem he called up some of his colleague form our mobile (This is really disgusting) and told us that I am unable to rectify the problem and he will arrive the next day with his senior in the morning and give his mobile no. [protected]. After waiting for him we rang that fellow so called service engineer at his mobile and he refused to come over to attand the complaint and told us that he is on leave and its better to talk in service center, it was now 31st march 2007. We then again called the service center and spoke to mr. Narender and he assured us that my complaint this time will be rectified positively. I also told mr. Narender that my complaint which I had registered on 29th of march has not been attended yet. This time I was really fed up of making calls and receive fake assurances. I really though that why I have purchased this american brand even when we have superior brand in the market? One of my friend told me to speak to mr. Makaul, service manager at [protected]and discuss the problem with him. After hearing my problem he sent us 2 engineers on 31st of march at our place mr. Ramesh and mr. Sandeep, they also changed the part and assured us that the problem is rectified. After working few hours the same problem raised. Now this time I thought of parcel this brand new renowned whirlpool refrigerator to ur service center to experiment on the machine. I was really disappointed that after having discussion with sr. Service manger the problem is still there. I again complained in service center and spoke with ms. Anjali @ 8.25 am on 2-4-07. After few hrs. @ 10.10 I spoke to mr. Makaul regarding the same problem. He again send his engineer to my place he also changed some part by promising that the problem is rectified... Where do I stand I don’t know!!! Because in the warranty period I complained many time but nothing happened and now my warranty period of one year is getting over. I don’t know what will happen in future days. Cause in warranty I m not paying for nothing and after when my warranty will be over I wont be able to spent the amount (Service charges and component charges) on the defective piece. We would request take back your faulty item and get back the hard earned money back. So that we are able to buy some another good brand.