Whirlpool
reviews and complaints

I purchased the Whirlpool Cabrio washer about 5 years ago (2013).
Problem #1 -The washer itself worked fine, but the lid kept sticking and popping up. Called in for warranty work but not covered. Had to sit a clothes basket or something heavy so the washer would operate. (Co worker had the same problem with same style washer.)

Problem #2 - The washer was rusting in the front and on the side both on the outside. I talked to a coworker and they had the exact same washer but it was rusting on the inside and getting their clothes dirty. I noticed the rust on the side went to the floor, meaning some minor water was leaking. this created a rust stain on the floor and caused minor damage to the base board in the laundry room. Pics are attached of the front and side.

I purchased a refrigerator and stove at Rona in Brampton, ON on November 19, 2016 for cash and with an expected delivery date of Dec 10, 2016, in 2 to 3 weeks. I was hoping to receive these products well before my Christmas dinner. Unfortunately after numerous promises of next day deliveries, Rona/Lowe was unable to make the delivery as promised and as per my contract citing over selling and Whirlpool's inability to keep up with production. Needless to say I was extremely annoyed and after many daily calls, they finally sent me two appliances on January 5, 2017. I always suspected that these were not brand new products that I paid for and expected to receive. However, a year out and I came home to find everything in my freezer was thawed including many meat products. I called Rona/Lowe but of course the appliances were not their responsibility and I was directed to Whirlpool Canada. Whirlpool then told me that I was out of the 1 year warranty and that they could not send a repair man until a few days out and that there was a substantial charge! Who ever heard of a brand new appliance biting the dust after such a short period of time? I have had Whirlpool appliances for many years but this is the first time I have ever had to call in a repair or pay to have an appliance done. I have an Invoice #1638 and a cash receipt #[protected] from Rona both dated November 19, 2016. I also have paper copies of phone #s and names of a few people at Rona that I spoke with and the CS at Whirpool, Marianne, on Dec 14, 2016 at [protected], who quoted me a PO #5894533. I would like someone to repair my appliances at no cost to me and refund me for my meat products, or better yet replace this defective appliance that will probably break down again soon!

i have this washer a few years ago, and now a part is broken and the tecnicians said is very rare that this happended and that repair the piece will be tha same price as buy in a new one, i can not believed that this product has been broken in just two years, i usually used it twice a week. i think is a defective part becuase otherwise wont happend. can you sent someone to take a look at the machine? i have pictures of the broken part.

I purchased this washer, a whirlpool cabrio less than 5 years ago. Loved the washer, the roominess for heavy blankets etc. Well now I'm writing in hopes that youi'll make good on the washer that should last longer than 5years. The washer sounds like a rocket going to take off on spin cycle. It's throwing oil or some kind of leakage. I had tried to Google to see if I can fix but no. If it's the drum, I need to purchase a whole drum. At the cost of almost $400. Not happy at all. I would love to hear from some representative to take care/ or rectify this. IE: A NEW WASHER AT NO COST TO ME!? I would think your customers come first. I work in quality control at my employment, and we take care of our customers.
Thanks, I'll be waiting for a reply !
Rondi LaMarca
Sandusky, ohio 44870

Purchased the dryer Dec 2017, A big chip of the enamel came off from the inside drum of the dryer. Warranty only covers it if it happens within 30 days. Whirlpool should have the warranty cover this kind of damage longer. Since Whirlpool knows this is a problem with their machines they should a least tell you if it is dangerous to use like this and how to repair it. I would like for Whirlpool to repair my dryer.

We bought stove microwave dishwasher and refrigerator this November will be two years.
I am leaving town out dishwasher quit throws a code F2 E2 and I have done everything as directed and nothing works this is s joke. The microwave had a faulty door within the first 6 months should I expect the frig and stove to quit too? In 46 years of my life I have never had this happen. What the heck kind of products are you producing? Such a disappointment what do I do now?

My washing machine went out and will no put out water to wash clothes, so I called Home Depot over the weekend and they set up an appointment to have someone come out Tuesday June 5, 2018 and fix it. They were supposed to call and provide me with a time frame and I still haven't received a call and now it's the end of the day. I called Whirlpool customer service and was put on hold and still on hold for over 45 minutes. This is very bad customer service.

You sent me a service contract offer for model WFW96HEAC, S/N C33150160.

Bought the washing machine and matching dryer in October 2013. Over the last two years we have had problems with it dispensing bleach and fabric softener. Had local service company that ordered all parts from Whirlpool and said they had multiple contacts with your service staff. They were out in October and November of 2017 for a total of $475. That does not count the free trips. Still does not work.

I have bought Whirlpool since about 1971 when I got out of the Army. Always lasted 15 or more years. This is disappointing.

Then, you have the gall to send me a service contract offer to cover this machine at almost $300 for one year. Why should I believe you can fix it when the local firm could not. They said they waited weeks to get information from your top level techs. To be honest, I am insulted.

So, can your really fix it?

Milt

This has been going on since December
My name is Holly Vought
My maytag washer was purchased in november 2017 through lowes (indiana, pa)
I have been in contact with lowes warranty, whirlpool corp and maytag warranty.
I have had 2 different companies come out to our house.
The first company came out 2 different times - first time he said it was our hose connections. that was fine - we bought new hoses and changed them out.
The second time he came out he did not even really look at the washer itself - he blamed my wall was leaking even though I had video and picture proof showing clearly that it was not my wall.
I was never contacted by anyone after that.
I called and spoke to a whirlpool corp teller and was set up with another company. The second company came out - never really looked at washer or removed back to look at it.
Called back a week later to see what was going on with this - no one knew - company was contacted. He did not know what was going on and was going to try to change the inlet valve. Another week goes by and was never contacted. I again called whirlpool - was told that they spoke to the company and got the part number which they would order and have it delivered in 2 days. Someone ordered it wrong and it was shipped ground and took a week to recieve this part. Called and made an appointment with company - they came out and replaced part.
I have used this since and it is still leaking.
Called maytag warranty again. They tried to set up another appointment. second company refused to come out due to distance, so I had to go with the first company - made appointment for wednesday the 23rd - I took a day off work for this and the company did not show. I again called maytag warranty - they did not know why he did not show or call. They then stated that he mentioned it was my wall that was leaking and that we needed to pay for a plumber to look at the house first. I tolder her we had video proof and picture proof that it was coming from the washer and not the wall of my house.
I am not paying for a plumber to come out and tell me that my house is fine. We have lived in this house for 5 years and never had a problem with old washer.
Washer will leak off/on after washer has finished. Water will collect under washer dripping from the back left inside panel.
All I wanted was to have my washer fixed or exchanged for a new washer. No one seems to know what is wrong and does not want to help us. I will NEVER purchase another maytag product again after this Bulls*t. I am extremely fed up with this lack of attention to a customer.
In total I have called probably over 15 times to get this resolved which it has not.

User Manual states: Thanks for purchasing this high quality product.
Purchased 09/07/15...Five Year extended warranty.
I am very disappointed with my high quality product as of two years.
Per Instructions: Use a soft clean cloth, warm soapy water and mild detergent.
I now have rust on outside of both doors and is growing rapidly.
Just doors, nowhere else...If I was using the wrong cleaner I would have rust everywhere else...
As per Whirlpool and Lowes it is MY FAULT, considered cosmetic.
April 09, 2018 denied claim/Charleen.
At present I have massive moisture build up inside my doors. Water puddles.
At present I have to have a cup to sit under the ice dispenser to catch water that constantly dribbles.
Ice maker constantly frozen, rarely dispenses ice...after cleaned and dried.
Under left door is a hole that constantly drips orange solution. Stains inside.
It just makes me nauseated to think of a very expensive product I loved is now an eye sore in my house. I have been a housekeeper for 43 years and I think I know how to take care of my appliances. I waited 18 years for all new appliances and now I have to live with this supposedly high-quality product.
Jan 10/18 Replace side flap inside door...
Lowes should have a copy of repair request: [protected]
I would send copies of repairs, but now a days you just sign a computer pad.
I would like a refund...

We bought this washer from Lowe's in 2015, it has been awful! It has always vibrated even though we had a service call and they assured us that it is level. It also makes an awful noise when washing which the service guys told us was "normal". It often leaves our clothes dirty. Also, the bottom piece that agitates the clothes recently detached itself completely! We contacted Lowe's (retailer we bought it from" and they told us the extended warranty we purchased ran out in March of 2018. I am 100% sure that Whirlpool is aware of this poor quality product and this is unacceptable. No excuses for a washer that is 3 years old being so unreliable. We would appreciate and expect a reply with some resolve to this issue

Less than one-year-old KitchenAid refrigerator is malfunctioning and am told it will be NINE days until a repair person can examine the machine.

The machine stopped cooling three days prior, on the beginning of a holiday weekend (the contents had to be discarded due to spoilage) so it will be TWELVE days with no refrigerator before I can even get a diagnosis? I live not far outside of NYC, not in some remote location, why aren't there other service people available?

When I call the provided numbers for service I am told "there is nothing I can do" and "that's the earliest date available" but when I call local appliance repair companies, each one was willing to come the same day. So I should pay for service for a 10-month-old $3, 300 machine?

MY GE Monogram lasted for 18 years before I needed a service call, and they came within 24 hours. Maybe it's time to go back to GE.

Model number: KRFC704FPS00

I ordered a top load washer of the Amana brand, order #[protected], model #NTW4755EW1, serial #C720 31695.
I received my washer on the 25th May 2018 and unwrapped it on 26th May 2018. However the washer has a dent on the right side and the switch is damaged.
I am hereby requiring reimbursement of the repair payments I made. I ordered a new washer and I now have to pay to repair for damages without even using it for the first time, do you think that is service.
Awaiting your quick reply I remain,
Olga Castillo

Extremely disappointed in this machine. A significant amount of water is left standing in the seal behind the glass door after each load. The only remedy is to physically shove a towel into the crevice of the seal to absorb the standing water. Failure to do so allows mold growth. Exposure to mold creates significant heath issues. I am mold allergic and so cleaning this machine is a personal health risk

I have taken home care plan of my washing machine vide application form cum receipt No. 503900 dated 05.08.2017 for 12 months i.e upto 04.08.2018.As per the plan, repair or replacement of the a[[liance. Since the washing machine stopped functioning, I have made complaint to the company vide complaint No. GB0418012542. Tow personel of the company visited and inspected the washing machine and informed that few parts required replacement. They took the parts and assured me that they will replace the same very soon. after few days they inform me that these parts are not availabe with company and the machine will be replaced very soon.

After few days I received a wardsapp message from Shri Kamal, representative of the company through his mobile No. [protected] that I have to pay Rs. 22540/- through demand draft as per following details :
Dep. 60% @ 29150/- - 17490/-
Transportation charges - 1000/-
Invoice Value of old Model - 29150/-
New Model DP - 33200/-
Difference Amount - 4050/-
Total amount of DD - 22540/-
New Model - [protected] ULTIMATE CARE 8.0 GRAPHITE 10 YMW

I am strongly opposing this proposal as there is no condition imposed in the above mentioned plan of the company to charge any amount against repair or replacement.

Please lake up my case sympathetically and replace / repair my washing machine as per your "HOME CARE PLAN" sold to me by your company.

Monika Chaudhary
[protected]

I am writing this letter as a grave warning to any bird owners and as an appeal to the producers of heating appliances, specifically ovens.

I live alone, my sole companion in life for the last 18 years has been my Blue and Gold Macaw named Rio. She was a beautiful soul who loved people and was so very sweet.

Last Friday, May 18, 2018...She was in the same home as a new Whirlpool oven. This oven was new and was being used for the second time. Per the Whirlpool manual, she was not in the home for the first use. There is a burn in needed to off gas the chemicals and adhesives/insulation used in the manufacture process. However the manual is not clear on how to exactly do this, how to make it safe. So it was used once in an attempt to burn off these chemicals. On its second use Rio was in the home in another room with a dividing wall between the kitchen and the living room. Approximatley two hours after turning the oven on, Rio became affected, very labored breathing, became weak, unable to stand. We called the vet, brought her to the car and went a block down the road and she started moaning and making a sick, painful sound. She flapped her wings a few times and went limp. She passed away in my hands. I was inconsolable.

We know it was the oven because Rio was very healthy, young and vibrant bird. Her food was controlled and all other factors were as they had been for years. There were no other heat sources in the home. The lung lesions caused by these toxic gasses are unmistakable and cause nearly instant death. By the first sign of symptoms its too late.

I am heart broken and lost. Why are these companies allowed to produce such toxic appliances? Why dont they change chemicals? Its obvious they are well aware of the issue, its in their manual but what isnt there is an accurate procedure that guarantees safety. Just a warning your bird might die. How do I make your appliance guaranteed safe? Why dont they off gas the oven at their factory before shipping? Why dont they place bigger warnings on the exterior of the appliance?
How can you test for these gasses in your home?...a smoke detector will not do it, they are invisable and deadly. Her death looked extremely painful to her and was definitely painful for everyone who witnessed it. She was such a sweet heart and did not deserve this.

I feel like my life is over. I am so sad. I cant go on. Her personality was larger than life...The light in my life has been extinguished. To manufacturers, please stop producing deadly appliances...to bird owners...Please do not take chances with new ovens or ANYTHING that produces heat or has Teflon on it. Also know that many things have deadly Teflon you might not be thinking of, like the heating elements of ovens, many pans, light bulbs, curling irons, waffle irons...just about any heating appliance. YOUR BIRD WILL DIE. I have always known about Teflon pans and got rid of everything Teflon when I got her as a baby 18 years ago however this is starting to show up everywhere in new appliances. Besides Teflon there are a multitude of deadly gasses produced from other oven components. Its now obvious to me that one single "burn in" of an hour on high is NOT enough to render modern ovens safe. There is also no clear direction on how long or how hot it needs to be to render it safe. These manufacturers leave it to guess work and this is KILLING our family members.

I have had the bad experience with Whirlpool that is still unresolved 2 months now. It's brand new washer, no power on . The company sent wrong piece and technician has been here 4 times trying to repair it since. They tried so many configurations of parts. They have been on the phone with the Whirlpool tech line numerous times. I have called the parts line. I have called customer service numerous times. They all do not give answers. They say i have to wait and resolve it with the technician and go through "the proper steps" and "wait for a report". Nobody gets back to me. The technician is not getting the right parts from them or the right info. It's now over two months, no washer fixed I even call whirlpool everyday The technician is saying that it should be resolve issue with in 12 days even though he said there is no guaranteed if it will be fix but they will keep trying and ordering the parts.I have three children and a job how hard it is doing five to six loads outside how expensive it is . I already spend $300 dollars on laundry.I feel like these big companies don't give a **** about supporting their products or providing customer service and we have no recourse. We have to sit here and take it. I have submitted my official complaint to the company with BBB. I hope my request will be escalated soon. I will never buy a Whirlpool appliance again.

We bought a brand new Maytag for 2, 800 on 11/28/16. A year ago our refrigerator stops working and our food spoils which was an utter disaster and hassle.

Luckily it was under warranty. Apparently a new part was installed and a service call as the freezer worked but the fridge didn't.

Fast forward 1 year and its De Ja Vu. Now only nothing is under warranty. Who pays almost 3K for a defective Fridge?. Apparently I do and Maytag owned by Whirpool doesn't care but they can offer me an extended warranty for only $572.

What a great deal!

The external temperature of my oven is very, very hot to the touch. I have not gotten a temperature reading, however, I will be soon. In all my years I have never had an oven door or side walls be hot to the touch. It not only increases the temperature of my kitchen tremendously, it also poses a safety hazard to anyone who walks by and a potential fire hazard for the cabinets that are hugging the range.

Extremely upset with the refrigerator I have gotten from whirlpool. Unfortunately over the 2 and half years I have had every part in this fridge repaired and it is still freezing up. When I contact whirlpool all that do is try to get me to buy an extended warranty. I don't want an extended warranty on something that I'm still going to have to call quarterly about because it can't get fixed correctly. Extremely upset with whirlpool and will never buy a whirlpool product again.