Whirlpool
reviews and complaints

Ive been waiting for them to come sinced they promised after 2 days and now, its almost 3 weeks! Kept on calling them every 3 days. all they gave are promises! 2 days again! I bought a front load washing machine and after a few days, i bought a front load dryer. I ordered a stacking kit for these 2. I cant use my dryer without this kit! Youre dryer is useless because of your poor people! Bought it in SM Appliance San Lazaro!

Hi
We are suffering from a poor customer support regarding repair of our washing machine which is three years old. It's more then 3 months we are constantly behind the whirlpool service team to fix the problem.. They had checked the machine and to do us it's a problem which will cost us 5000inr. But later they got back to us saying the total cost now would be 8500inr. Just after a week of repair the machine stopped working and since it's been almost a month we are waiting to get it repaired as they said they would give us 1 month warranty for service. It's been a constant pain for us as we feel cheated with our money already paid for repair and the machine is not working from past 3 months. And my patents are old and they are suffering. The service center just gives us future dates.
Machine in the name of - g. B yadav
Contact
[protected]
Address - #24, anand vihar
Bhilai
Dist - durg
State - chattisgarh
India

I ordered kit from lichti's tv and appliance, opened box up there. There was only one grate and the element. The grate was badly scratched. It was reordered and meanwhile I ordered one from jennair. Which I received with both grates badly scratched, the rep sent out another kit, it also came with one grate badly scratched and element bent! So, rep went to the warehouse personally and made sure it was bubble wrapped and it came perfectly. She said to go ahead and throw away the damaged products. My problem is that licht's had reordered and is charging me $63.00 in restocking fees that they say you are charging them. What, I can throw away parts and yet restocking fee? These parts are soooo expensive I feel that I should not have had to order the same kit 4 times. (5th one im sure was damaged too) all I would like is to not have to pay the restocking fee to licht's [protected] attn: max

I purchased a whirlpool washing machine on 15/12/2017 from the above branch of 'great eastern retail pvt. ltd.' against a loan from 'capital first ltd.' financer.
They promissed to send warrenty certificate and extended warrenty certificate after starting of 1st EMI. My EMI has started from February 2018 with 8 instalments and continuing the same. But till date I am yet to get the certificates.
My purchase invoice no- BN/1718/SA/04763, dated 16/12/2017.
Please do the needful so that I can get my warranty certificate as early as possible.
Thanking you,
Manas Kumar Patra,
Uluberia, HOWRAH - 711316.

hello,

My name is Dr. Tareq Tamimi
I am a loyal customer of whirlpool
have bough one year and half a go a whirlpool dryer
after seven months it showed a F6
so I called the agent maintenance in Jordan they came and changed the heater
and after 8 months again it showed F6 and the maintenance came and asked to change the heater and I paid 170 JD which is almost 1/3 of the original cost of the dryer

I want to know if this is a normal issue with your dryers, if so I think it would be a bad feedback...otherwise advise.

The absolute most piece of garbage I have ever owned! It makes me so sick how much money I have spent on this piece of junk! We have had this fridge under a year and have had to have the icemaker/ water dispenser fixed FOUR times and now it's not working AGAIN! Each time we have lost a ton of food due to spoilage because your refrigerator can not REFRIGERATE! I paid $3, 000 plus for a refrigerator that does not refrigerate? Tried to contact customer service multiple times with NO HELP! This is my last attempt until I take a sledge hammer to this box of junk! #WhirlpoolSUCKS #NOHELP

I purchased the Whirlpool Cabrio washer about 5 years ago (2013).
Problem #1 -The washer itself worked fine, but the lid kept sticking and popping up. Called in for warranty work but not covered. Had to sit a clothes basket or something heavy so the washer would operate. (Co worker had the same problem with same style washer.)

Problem #2 - The washer was rusting in the front and on the side both on the outside. I talked to a coworker and they had the exact same washer but it was rusting on the inside and getting their clothes dirty. I noticed the rust on the side went to the floor, meaning some minor water was leaking. this created a rust stain on the floor and caused minor damage to the base board in the laundry room. Pics are attached of the front and side.

I purchased a refrigerator and stove at Rona in Brampton, ON on November 19, 2016 for cash and with an expected delivery date of Dec 10, 2016, in 2 to 3 weeks. I was hoping to receive these products well before my Christmas dinner. Unfortunately after numerous promises of next day deliveries, Rona/Lowe was unable to make the delivery as promised and as per my contract citing over selling and Whirlpool's inability to keep up with production. Needless to say I was extremely annoyed and after many daily calls, they finally sent me two appliances on January 5, 2017. I always suspected that these were not brand new products that I paid for and expected to receive. However, a year out and I came home to find everything in my freezer was thawed including many meat products. I called Rona/Lowe but of course the appliances were not their responsibility and I was directed to Whirlpool Canada. Whirlpool then told me that I was out of the 1 year warranty and that they could not send a repair man until a few days out and that there was a substantial charge! Who ever heard of a brand new appliance biting the dust after such a short period of time? I have had Whirlpool appliances for many years but this is the first time I have ever had to call in a repair or pay to have an appliance done. I have an Invoice #1638 and a cash receipt #[protected] from Rona both dated November 19, 2016. I also have paper copies of phone #s and names of a few people at Rona that I spoke with and the CS at Whirpool, Marianne, on Dec 14, 2016 at [protected], who quoted me a PO #5894533. I would like someone to repair my appliances at no cost to me and refund me for my meat products, or better yet replace this defective appliance that will probably break down again soon!

i have this washer a few years ago, and now a part is broken and the tecnicians said is very rare that this happended and that repair the piece will be tha same price as buy in a new one, i can not believed that this product has been broken in just two years, i usually used it twice a week. i think is a defective part becuase otherwise wont happend. can you sent someone to take a look at the machine? i have pictures of the broken part.

I purchased this washer, a whirlpool cabrio less than 5 years ago. Loved the washer, the roominess for heavy blankets etc. Well now I'm writing in hopes that youi'll make good on the washer that should last longer than 5years. The washer sounds like a rocket going to take off on spin cycle. It's throwing oil or some kind of leakage. I had tried to Google to see if I can fix but no. If it's the drum, I need to purchase a whole drum. At the cost of almost $400. Not happy at all. I would love to hear from some representative to take care/ or rectify this. IE: A NEW WASHER AT NO COST TO ME!? I would think your customers come first. I work in quality control at my employment, and we take care of our customers.
Thanks, I'll be waiting for a reply !
Rondi LaMarca
Sandusky, ohio 44870

Purchased the dryer Dec 2017, A big chip of the enamel came off from the inside drum of the dryer. Warranty only covers it if it happens within 30 days. Whirlpool should have the warranty cover this kind of damage longer. Since Whirlpool knows this is a problem with their machines they should a least tell you if it is dangerous to use like this and how to repair it. I would like for Whirlpool to repair my dryer.

We bought stove microwave dishwasher and refrigerator this November will be two years.
I am leaving town out dishwasher quit throws a code F2 E2 and I have done everything as directed and nothing works this is s joke. The microwave had a faulty door within the first 6 months should I expect the frig and stove to quit too? In 46 years of my life I have never had this happen. What the heck kind of products are you producing? Such a disappointment what do I do now?

My washing machine went out and will no put out water to wash clothes, so I called Home Depot over the weekend and they set up an appointment to have someone come out Tuesday June 5, 2018 and fix it. They were supposed to call and provide me with a time frame and I still haven't received a call and now it's the end of the day. I called Whirlpool customer service and was put on hold and still on hold for over 45 minutes. This is very bad customer service.

You sent me a service contract offer for model WFW96HEAC, S/N C33150160.

Bought the washing machine and matching dryer in October 2013. Over the last two years we have had problems with it dispensing bleach and fabric softener. Had local service company that ordered all parts from Whirlpool and said they had multiple contacts with your service staff. They were out in October and November of 2017 for a total of $475. That does not count the free trips. Still does not work.

I have bought Whirlpool since about 1971 when I got out of the Army. Always lasted 15 or more years. This is disappointing.

Then, you have the gall to send me a service contract offer to cover this machine at almost $300 for one year. Why should I believe you can fix it when the local firm could not. They said they waited weeks to get information from your top level techs. To be honest, I am insulted.

So, can your really fix it?

Milt

This has been going on since December
My name is Holly Vought
My maytag washer was purchased in november 2017 through lowes (indiana, pa)
I have been in contact with lowes warranty, whirlpool corp and maytag warranty.
I have had 2 different companies come out to our house.
The first company came out 2 different times - first time he said it was our hose connections. that was fine - we bought new hoses and changed them out.
The second time he came out he did not even really look at the washer itself - he blamed my wall was leaking even though I had video and picture proof showing clearly that it was not my wall.
I was never contacted by anyone after that.
I called and spoke to a whirlpool corp teller and was set up with another company. The second company came out - never really looked at washer or removed back to look at it.
Called back a week later to see what was going on with this - no one knew - company was contacted. He did not know what was going on and was going to try to change the inlet valve. Another week goes by and was never contacted. I again called whirlpool - was told that they spoke to the company and got the part number which they would order and have it delivered in 2 days. Someone ordered it wrong and it was shipped ground and took a week to recieve this part. Called and made an appointment with company - they came out and replaced part.
I have used this since and it is still leaking.
Called maytag warranty again. They tried to set up another appointment. second company refused to come out due to distance, so I had to go with the first company - made appointment for wednesday the 23rd - I took a day off work for this and the company did not show. I again called maytag warranty - they did not know why he did not show or call. They then stated that he mentioned it was my wall that was leaking and that we needed to pay for a plumber to look at the house first. I tolder her we had video proof and picture proof that it was coming from the washer and not the wall of my house.
I am not paying for a plumber to come out and tell me that my house is fine. We have lived in this house for 5 years and never had a problem with old washer.
Washer will leak off/on after washer has finished. Water will collect under washer dripping from the back left inside panel.
All I wanted was to have my washer fixed or exchanged for a new washer. No one seems to know what is wrong and does not want to help us. I will NEVER purchase another maytag product again after this Bulls*t. I am extremely fed up with this lack of attention to a customer.
In total I have called probably over 15 times to get this resolved which it has not.

User Manual states: Thanks for purchasing this high quality product.
Purchased 09/07/15...Five Year extended warranty.
I am very disappointed with my high quality product as of two years.
Per Instructions: Use a soft clean cloth, warm soapy water and mild detergent.
I now have rust on outside of both doors and is growing rapidly.
Just doors, nowhere else...If I was using the wrong cleaner I would have rust everywhere else...
As per Whirlpool and Lowes it is MY FAULT, considered cosmetic.
April 09, 2018 denied claim/Charleen.
At present I have massive moisture build up inside my doors. Water puddles.
At present I have to have a cup to sit under the ice dispenser to catch water that constantly dribbles.
Ice maker constantly frozen, rarely dispenses ice...after cleaned and dried.
Under left door is a hole that constantly drips orange solution. Stains inside.
It just makes me nauseated to think of a very expensive product I loved is now an eye sore in my house. I have been a housekeeper for 43 years and I think I know how to take care of my appliances. I waited 18 years for all new appliances and now I have to live with this supposedly high-quality product.
Jan 10/18 Replace side flap inside door...
Lowes should have a copy of repair request: [protected]
I would send copies of repairs, but now a days you just sign a computer pad.
I would like a refund...

We bought this washer from Lowe's in 2015, it has been awful! It has always vibrated even though we had a service call and they assured us that it is level. It also makes an awful noise when washing which the service guys told us was "normal". It often leaves our clothes dirty. Also, the bottom piece that agitates the clothes recently detached itself completely! We contacted Lowe's (retailer we bought it from" and they told us the extended warranty we purchased ran out in March of 2018. I am 100% sure that Whirlpool is aware of this poor quality product and this is unacceptable. No excuses for a washer that is 3 years old being so unreliable. We would appreciate and expect a reply with some resolve to this issue

Less than one-year-old KitchenAid refrigerator is malfunctioning and am told it will be NINE days until a repair person can examine the machine.

The machine stopped cooling three days prior, on the beginning of a holiday weekend (the contents had to be discarded due to spoilage) so it will be TWELVE days with no refrigerator before I can even get a diagnosis? I live not far outside of NYC, not in some remote location, why aren't there other service people available?

When I call the provided numbers for service I am told "there is nothing I can do" and "that's the earliest date available" but when I call local appliance repair companies, each one was willing to come the same day. So I should pay for service for a 10-month-old $3, 300 machine?

MY GE Monogram lasted for 18 years before I needed a service call, and they came within 24 hours. Maybe it's time to go back to GE.

Model number: KRFC704FPS00

I ordered a top load washer of the Amana brand, order #[protected], model #NTW4755EW1, serial #C720 31695.
I received my washer on the 25th May 2018 and unwrapped it on 26th May 2018. However the washer has a dent on the right side and the switch is damaged.
I am hereby requiring reimbursement of the repair payments I made. I ordered a new washer and I now have to pay to repair for damages without even using it for the first time, do you think that is service.
Awaiting your quick reply I remain,
Olga Castillo

Extremely disappointed in this machine. A significant amount of water is left standing in the seal behind the glass door after each load. The only remedy is to physically shove a towel into the crevice of the seal to absorb the standing water. Failure to do so allows mold growth. Exposure to mold creates significant heath issues. I am mold allergic and so cleaning this machine is a personal health risk