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Whirlpool Corp. / bad service

1 2000 N. M-63, Mail Drop 2800Benton Harbor, MI, United States
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I purchased a Whirlpool Gold Conquest refrigerator in July 2004. A week ago the LED display and lights went out on the fridge side. After checking the refrigerator we found that the control panel had a huge burn mark on it and plastic case it was in had a burn mark. We looked up the part as we were going to order it. What we found was pretty scary. There were hundreds of people with the same exact problem on the same model refrigerator even down to the same burn spot on the board. We thought this had to be a defect in the board so we called Whirlpool customer service. We were told that because the refrigerator was out of warranty that they would not help us. We explained how there were hundreds of other people that had the same problem and that it is a fire hazard but they did not care. All we wanted was for them to replace the board about $70.00, they refused. We paid over $1800.00 for this refrigerator that barely made it to 4 years old. I find it very troubling that Whirlpool cares so little about their customers safety that they would not budge one bit to help us unless we paid for everything. Beware of this refrigerator IT IS A FIRE HAZARD!! and whirlpool could care less.


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