Whirlpool
reviews and complaints

I own a maytag bravos xl* top-loading high efficiency low-water washer. on 9/1/15, after reporting a problem, a "service" person arrived to assess the problem. his diagnosis led to a second visit on 9/8. on the second visit he replaced multiple parts, assuring us that the problem was fixed. when this proved to be false, we called for a third visit, this time a different person arrived. after disassembling the washer he found a large hole and another cracked area in the inner plastic portion of the tub. we made a fourth appointment for repairs, receiving assurances that it would be repaired at that time. I received an e-mail today (9/16/15) informing me that an additional 7 days would be required to arrange for delivery the required part.in the interim, my wife and I are forced to use a local coin operated laundry about every three days, totaling 7 visits at approximately $25 and 3 hours per visit before the next scheduled appointment. the compensation offered, 9 months extension of the existing warranty is woefully inadequate. I want the appliance replaced, as history has taught me that you are obviously unwilling or incapable of repairing it correctly in a timely manner. additionally, I want the initial warranty that accompanies a new product extended to a full 3 years. we have paid out over $150 and wasted 18 to 21 hours of our time unnecessarily. I expect compensation for the funds spent as a direct result of the bungling, incompetence of your "service" staffmy questions are these: 1. was the part defective prior to installation? 2. if so, why did the representative not notice it and refrain from installing a broken part? 3. why was there no mention of the damage on the first visit? 4. if not, how did the damage occur? did the service man damage it and fail to report it? 5. what caused the delay in obtaining the part? I have other questions, but will no longer spend any more time on this debacle. I cannot honestly say which is worse their quality or their pathetic version of customer service.

Fronts of doors are falling off one after the other.There are no cracks or snapped parts to explain this.Obviously they are poorly made.Naturally these are not covered under the warranty.Whirlpool offers no help whatsoever and does not assume any responsibility for this.This is a very poorly made item and we are stuck with it.Can anyone help us.Sharon Sturm [protected]@gmail.com

In early 2015 (Feb/March), when the timer on my Whirlpool failed, I tried to turn on the main oven and found that it was not functioning. I contacted Whirlpool and the ridiculous system that is the Domestic & General payment plan was explained to me. I was reluctant to enter into such a plan BEFORE having had the oven repaired - however I was told that I needed to take out the plan in order that an engineer might visit. After some thought, I rang back and agreed to do so. By now it was April.
An engineer duly came, and told me he would order the part/s. He then rang me afterwards to inform me that the part was out of stock. So I waited...and waited...and waited. I am still waiting. Note the date!

I had another local oven repair man come to look at the oven, and he has told me that he has another customer waiting for the same part. He could do nothing more to help.
I then rang Domestic & General, where the customer advisor was appalled at the treatment I am experiencing from Whirlpool - and she has even had the decency to ring me back since to enquire about progress!
I rang the local company who had sent the engineer on behalf of Whirlpool, and they apologised, but said one of the two parts required was still out of stock. The customer advisor promised to keep me updated, and she has done. A couple of months ago, she rang to say that Whirlpool had told her the part was now in stock and would arrive within the next couple of weeks...then it was the next week...then it was the next week...and then she stopped ringing. Even she has given up, probably through embarrassment.

So I am still waiting...and paying £14.99 per month for the pleasure!
May I politely enquire if this is what Whirlpool considers to be customer service?

I no longer want the repair. I want an apology. I want compensation in addition to the return of the payments I have made to Domestic & General since April. I understand there will be no problem having these returned, but I have lost the 3% interest I would have earned on this money from my bank account, AND I will now have to purchase a new oven.

Whirlpool - you are a disgraceful company, and I'm sure everyone on our community facebook page here would agree. Many of us are havng similar issues with your ovens in our Persimmon townhouses.

Shame on you! I hope to hear from you very, very soon with your offer.

Thank you for reading this.

Judith McCarter
[protected]@yahoo.co.uk

I never seen such bad service before. My washer has broken down various times. Anything from the belt broken to chip broken.
Now the brick has been really good to me, but transglobal has not.
It been over a month with no technician available, and the washer is filled with water.I can't even open it to remove the water.
Furthermore they are only given me 400 for my washer which the washer has been giving me problems since the get go.
They were absolutely not willing to work with me at all. I even told them I would call a service technician and they should have to pay half for it . The guy says it would be based on approval, and I said why . OK think that's more than fair.
Don't buy the extended warranty with these guys they are nothing but problems. They also won't return your calls either and you'll be doing several trips to the brick. Also the time on the phone.

A Maytag fridge was purchased July 19 at Bad Boy Barrie, delivered July 21 and leaked when plugged in. Whirlpool contacted and technician arrived 7 days later. Maytag fridge was overfilled with refrigerant after factory.

Contacted Whirlpool again and on hold for over 30 minutes to speak with an agent. Upon reaching an agent was advised at that time the this fridge did not meet code when tested at manufacturer, and had been originally sent back. At this time I was approved for an exchange as per my request. Advised an exchange team member will be contacting me shortly. Nine days later I received an call and told to find a model I wished to exchange for. A direct line was provide to me. Upon called with a model number and was unable to complete my call. Had to call customer service and on hold for 45 minutes. Told I could not be transferred to Exchange Team and advised someone would call in next 48 hours. It has been over a month since the initial complaint and I still do not have any resolve to this defective fridge.

I bought extended service plan from KitchenAid for my refrigerator. I got whirlpool service for my ice dispenser.. Technician replaced malfunction parts but did not test the unit then reported completion to service plan. I tested this morning after ice is fill in the box, nothing came out from the dispenser. I called the whirlpool . It was my most horrible experience about their service representative name Kalyan.. Mean and rude gril. Refuse to arrange the repair for their incomplete work and refuse let me talk to her supervisor. I have to go through my extended service plan again and wait for another week for my deserve and paid services. Whirlpool shall be more sensitive about their name and provide good service training. People is going to switch to LG or Samsung if American company don't watch their quality and service.

On 2/25/13 we purchased a Gold Series French door refrigerator with an ice maker and freezer at the bottom at the cost of $1850.00 from H.H. Gregg in Joliet, Illinois. Model Number WRG989SDAMOO/Serial Number K23109890. March or April of 2014 the ice maker was leaking and stopped producing ice, the freezer would not freeze and water was leaking inside the fridge. We called HH Gregg and a repairman came and fixed it. While he was there he commented he was surprised that the fridge just wasn't replaced because the repair fees were almost as much as the fridge itself. Ever since the repair the fridge runs loud. Thankfully it was still under warranty.
Unfortunately we did not purchase a second warranty and now July 2015 the same exact issue has arisen. Again, no ice, leaking and freezer not freezing. We have purchased more than just this Whirlpool product over the past 2 years we have also purchased a washer, dryer, dishwasher, range and plus this fridge from you as well.
Checking on consumer reports there have been many reports of malfunctions of this Gold Series fridge. I entered a review on consumer reports today and soon I plan on notifying all our Facebook friends and next step the Better Business Bureau.
We are not happy. This is not what we expected from your products. People work hard for their money and for the food they purchase. You should stand by your product without the public having to pay huge warranty fees because it malfunctions. We have children, grandchildren and friends who will be purchasing these sorts of products in the future and I would have liked to tell them that Whirlpool puts out great products that they stand by. I am in the healthcare business and breakdowns in equipment are reported to the FDA and the providers replace them and if something harms a patient they are liable. This is not as serious as that, but your company should take pride in integrity and doing right by your customers. In this economy it is only right.
Is there anything that can be done to rectify this situation short of expensive repairs? Please contact me to discuss this matter. Thanks for listening.

Purchased this Whirlpool French Door in Fall of 2009. For 2 years the drain hose leaked but ran under the kitchen floor and we did not realize we had a problem til the wood towards the front of the fridge under the linoleum buckled. We had to rip out the entire floor. At this time we looked under the fridge and saw the hose did not actually go to the pan because the drain pan was broken in pieces in a housing and obviously was like that when we had it installed. Whirlpool would do nothing, warranty had run out so expense on us. We then proceeded to put the fridge up on wood blocks so I could put 3 cookie sheets under it to catch the water when it would self defrost. This worked for about a year. Over the last 2 years the fridge part does not maintain temperature and the freezer gets a large ice build up that I have to take a blow dryer to. The drain plug, hose, etc. keeps icing over and/or the compressor is starting to fail. I contacted whirlpool since this thing is only 6 years old and they have not responded.
When I went online I see that my complaints on the FrenchDoor style is common and other people have had the same issues. There have not been any recalls on this that I can find. The whole reason I purchased this unit was because I replaced a 22 year old Whirlpool Gold Side by Side that never gave me an ounce of trouble and thought they made good stuff. Maybe they did in 1987 but not in 2009. They will never my business again.

We have ordered refrigerator from the company www.whirlpoolindia.com. I was so pleased that I have found good refrigerator and waited for the news from the seller. He told me that the refrigerator has been sent and after some time, he told me that my order was cancelled. I don’t really understand him and wanted to change or cancel the deal, but the seller kept silence.

We have Had 2-service providers A&E, Jerry Appliance ! we have a side/side Refrigerator that is not making Ice cubes [protected]@ also, leaking from dispenser for Ice cubes-Flap door is not closing all the way, so cold air is coming outside Mixed with room Temp/Humidity etc...3- Ice box's and 1-lazer light replaced and still not working! Service providers are not Trouble-shooting or this problem would be solved. Hard to get service quickly "At Least for call backs moved to front of line" for service providers..There should have Escalation, No Waiting for Emergency service ...water is leaking on floor for past 1-1/2 weeks.No Service Lowe's service made appointment 6-29-15 we can't wait almost 2-weeks out for service...Need help Now...All service provides keep issuing New Ice Box's and that's not the problem...Need a New whirlpool [protected]@ or Fixed quickly ..This will be 4-times still same problem...

The gas hot water heater does not want to light at all. This situation has been occurring every 2-3 months. After calling the company, the company advised to call a licensure plummer. The labor for the plummer is $200 which is ridiculous. The gas hot water heater was purchased in 2011 and is still under a 6 year warranty. I'm not understanding why keep replacing the part when it continues to fail. The company is not honoring the warranty at all. Something needs to be done about this situation.

This morning we had a washer/dryer dropped off at 11:00AM. They knocked the door into the wall and left a hole from the door knob while they were setting up. Not a big deal. After install, we left for a while. Came back to do first load of laundry and literally watched the roaches swarm out of the units as soon as it was turned on to start the wash cycle. Of course the store is closed now and tomorrow they are not open. ...Ran and bought Roach spray and have almost gone through the entire spray can already. We are beside ourselves with disgust! NEVER AGAIN!

I have a whirlpool refrigerator (model #gb2fhdxws07) that was purchased on 12/31/2012 for $1300. The compressor on the refrigerator failed on 3/17/15. I called whirlpool customer service and was offered an extended warranty to fix anything that was wrong with the refrigerator for $330. A repair person was sent out the next day and was told Whirlpool would not cover this problem and would refund me my money for the extended warranty. This is not an acceptable response for a major company like Whirlpool. Would you throw out an appliance that was too expensive to repair because the company that made it cannot guarantee it will function after one year? Well I had to. I have now purchased another refrigerator for $1600. Not only did my refrigerator fail, but my Whirlpool oven (model #wfg540h0as0), purchased a week after the refrigerator, now needs to be repaired because the gas oven fails to light. When I told the local appliance store of this problem, they said this is common on this model. This was the second oven I received because the back control panel on the first one blew up in my face after I plugged it in the first time. I know this will probably go to a secretary that will file this email in their recycle bin, to never to let any management personal see it, but I should try to get a more acceptable response. A large company, like yourselves should be accountable and help consumers when they have a product that fails and has a manufacturer defect on something so new. This should be an embarrassment on your part for all the failed Whirlpool products I own. I contacted the Better Business Bureau about this matter, and was basically told by Jake Houser (Executive Staff, Whirlpool), too bad, so sad. I think if there was a picture he could of sent it would have been him holding his two middle fingers to me. I noticed you are a part of most of the social media websites, so I will be posting to them, and my own, that Whirlpool is a company not to be trusted, or dealt with and does not stand behind their products and services… I will post that in the most respectable and politically correct way possible. And I will tell friends and family to look elsewhere for their appliance needs.

I purchased a brand new Whirlpool front load washer and dryer from Home Depot in late April 2013. It is less than two years oLD and already has had to have two service calls on it. The first time there was an issue with adequate water temperature. This time I got several errors. When the repair technician arrived today he diagnosed my pump is gone and wants $350 to replace. What choice do I have? . I use this machine less than 2 times per week and it is less than 2 years old. My old Kenmore set was 14 years old and had one minor service call in all those years for a broken swtich on the lid. Two service calls in less than two years just shows the type of inferior crap that these companies are making and selling. When i called Whirlpool to complain I was told that i should have bought the extended warranty. Fantastic customer service. Will never EVER buy another product from this company again! If I were you i wouldn"t either.

his model refrigerator has been a nightmare from the first water filter exchange on.
Whirlpool French Door Refigerator Mod # WRF989SDAM00, Serial # K24911451
Install Date 05/21/2013, purchase price $1975.00

Resolution needed: Exchange of this piece for another one with similar features with better performance rating.

1. After initial great performance of the refrigerator mentioned above, time for the first water filter exchange came about. Immediately after installing new filter, water leakage was noticed out of water filter case. I thought it was a faulty filter and exchanged the filter just to find out that it was not the filter but the refrigerator's issue. This was the first time I called for warranty issues and a technician was sent out to fix the problem. First he did not show up on the day given, and then on second appointment date he came just to check out problem and to say that parts had to be ordered and another day for installation of part(s) had to be done. He also mentioned that this model was known for leakage from water supply line, so might as well exchange that before I would experience problems. Since it is a huge piece of equipment, he left an indentation on the side of fridge from a piece of equipment he use to move around the fridge.
Third appointment another technician of the same company was sent out to do the repairs, entered my house and said right away: "You may want to purchase extended warranty because this model is a mess!" Great! But at that point I hoped for the issue to be solved. So I did purchase the extended warranty.

2. At the end of the year of warranty the fridge came with, the second water filter exchange approached. Water filter was exchanged, and voila, it had the same issue with water leakage, with the exception that this time the water was coming out from the lights that are adjacent to the water filter case. Another service call was made, another assessment was done, and another date for second appointment for installation was necessary. At this point I had to stay home for 5 afternoons already!
At this time I purchased the extended warranty, as a pattern was building.

3. The third water filter exchange brought on the same issue again, and another service call was called in. Another appointment was set, and the technician called it off on that day. Another appointment was set, and by then my refrigerator had shown another problem. I noticed that the bread and ice creams in the bottom freezer had been melting and spongy. So when the technician came, I mentioned that to him and without looking at the freezer in depth he immediately knew the problem's origination, as he said that this is a big problem with this model! The aggregate is broken. Yet the Whirlpool service department made him go through a lengthy diagnostic process. At this point it was clear that the refrigerator not only needed yet another repair to the water filter casing or whatever else in involved, but also a new freezer aggregate. I had to haul away all my food to my friend's house, and two weeks later now the technician has yet to receive the parts to do repair. What is worse is that lately the ice maker is dripping as well. I am at a breaking point now where I just am frustrated to no end, and have wasted six afternoons of my time, and a seventh one to come - that is if the parts ever do come in. The time that I spend/spent waiting and dealing with the seemingly friendly yet annoying customer service department's procedures and the type of low-end technicians they sent appear to have no end given the history of this fridge.

his model refrigerator has been a nightmare from the first water filter exchange on.
Whirlpool French Door Refigerator Mod # WRF989SDAM00, Serial # K24911451
Install Date 05/21/2013, purchase price $1975.00

Resolution needed: Exchange of this piece for another one with similar features with better performance rating.

1. After initial great performance of the refrigerator mentioned above, time for the first water filter exchange came about. Immediately after installing new filter, water leakage was noticed out of water filter case. I thought it was a faulty filter and exchanged the filter just to find out that it was not the filter but the refrigerator's issue. This was the first time I called for warranty issues and a technician was sent out to fix the problem. First he did not show up on the day given, and then on second appointment date he came just to check out problem and to say that parts had to be ordered and another day for installation of part(s) had to be done. He also mentioned that this model was known for leakage from water supply line, so might as well exchange that before I would experience problems. Since it is a huge piece of equipment, he left an indentation on the side of fridge from a piece of equipment he use to move around the fridge.
Third appointment another technician of the same company was sent out to do the repairs, entered my house and said right away: "You may want to purchase extended warranty because this model is a mess!" Great! But at that point I hoped for the issue to be solved. So I did purchase the extended warranty.

2. At the end of the year of warranty the fridge came with, the second water filter exchange approached. Water filter was exchanged, and voila, it had the same issue with water leakage, with the exception that this time the water was coming out from the lights that are adjacent to the water filter case. Another service call was made, another assessment was done, and another date for second appointment for installation was necessary. At this point I had to stay home for 5 afternoons already!
At this time I purchased the extended warranty, as a pattern was building.

3. The third water filter exchange brought on the same issue again, and another service call was called in. Another appointment was set, and the technician called it off on that day. Another appointment was set, and by then my refrigerator had shown another problem. I noticed that the bread and ice creams in the bottom freezer had been melting and spongy. So when the technician came, I mentioned that to him and without looking at the freezer in depth he immediately knew the problem's origination, as he said that this is a big problem with this model! The aggregate is broken. Yet the Whirlpool service department made him go through a lengthy diagnostic process. At this point it was clear that the refrigerator not only needed yet another repair to the water filter casing or whatever else in involved, but also a new freezer aggregate. I had to haul away all my food to my friend's house, and two weeks later now the technician has yet to receive the parts to do repair. What is worse is that lately the ice maker is dripping as well. I am at a breaking point now where I just am frustrated to no end, and have wasted six afternoons of my time, and a seventh one to come - that is if the parts ever do come in. The time that I spend/spent waiting and dealing with the seemingly friendly yet annoying customer service department's procedures and the type of low-end technicians they sent appear to have no end given the history of this fridge.

It has been now over a month dealing with Whirlpool and their Extended Service Plan company Assurant Solutions (in my case one of their offspring Federal Warranty Service Corp). The parts have yet to arrive, according to the service technician and the service plan people just told me last week that parts had not been ordered the whole time. Whirlpool just refers to the extended warranty plan and washes their hands clean of literally scamming customers out of $2000 selling pieces of garbage without repercussions. Incredible!

Whirlpool needs to stand behind this mess of a refrigerator and exchange this piece of garbage for one that works. I purchased a new expensive refrigerator in order to avoid exactly this headache and hassle with the appliance that came with the house we had just purchased. This is by far the worst experience ever I have ever had with any of my appliances and makes me to never want to purchase another Whirlpool product again!

Whirlpool's unacceptable customer service!

Dear whirlpool management,

Less than one year ago, we bought a whirlpool dishwasher,
Type adp 4411 from khoury home, lebanon's leading retailer of household products. From the begining, we were not really happy with the performance of the machine, which we felt was not cleaning as well as it should.
But the nightmare for us came, when ten months later, we came home to an electricity burning smell and smoke from our whirlpool dishwasher, which had been off. Thankfully, our electric security system in our new apartment worked very well and shut off, so that our apartment didn't catch fire.
It was a shock, but knowing that our machine was still under warranty, we contacted whirlpool to let them know what happened. The bigger shock came when the company told us that the electric board is burnt "probably because of high voltage when the electricity came too strong one time" and that we have to pay for a new board $190 because such cases are not covered by the warranty! A whirlpool manager said because the electricity in lebanon is "unstable," we should have unplugged the dishwasher whenever it was not in use - but it's not really logic - the same thing can happen while it is in use! (And of course nobody told us about it when it was installed)!
We, like other normal people, do not unplug our appliances when they are not in use, and we are using in our kitchen a lot of other electronic appliances without any problems.
The fact that whirlpool is blaming us for a fire that could have had much more dangerous consequences is absolutely unacceptable. Unfortunately too late, we have read at the internet a lot of customer comments with these kinds of problems with whirlpool dishwashers too.
At last we got a $20 discount (!) for the new board but on the service letter they wrote just that it had "smell problems." nothing about burning!
A burning dishwasher should be for whirlpool company a much more serious theme! The way it was handled is not a customer service, not an international service for a big company like whirlpool and especially really not the customer service of a u. S. Company!

I bought an expensive whirlpool duet steam washer four years and four months ago. It comes with only a one year warranty. One day it stops working mid load, locking the door so it can't be opened to retrieve clothes, and says error "F28." The price quoted to repair this machine was at least $500. The part itself was $299 (the spin board), plus labor, plus service call. On top of that, once that work was done there was no guarantee it would be fixed, because the error could be attributed to the "top" computer board, but no way to know until you try to fix the spin board. Whirlpool offered no help whatsoever, not even a small discount on the $300 part required, nor on any service to fix it. Once you have had the machine one year they are done with you. The bottom line is a very expensive machine should last longer than four years and four months. I will never buy another Whirlpool appliance. What a rip-off. I bought an LG to replace it.

One year old from Alghanim bought warranty finished Whirlpool Refrigerator had cooling problem. Informed Alghanim Service Center, they came and after initial diagnosis requested to take the refrigerator to their service center.
They took the refrigerator and after few days delivered / installed the repaired refrigerator and charged total KD 38/- comprise of service and component repair / replacement charge.
Figured out the same cooling problem and called them, they visited again and on the second day took the refrigerator to their workshop.
Returned the refrigerator after two days but still the same problem persist.
We are literally fedup and helpless not sure whom to approach again, as it already took around two weeks, without refrigerator it's hard to survive.
Appreciate if we get some guidance in managing the situation.
Thanks
Jacob

I needed a replacement part on a whirlpool refrigerator freezer ice maker. Whirlpool would not sell the part separately. They forced me to buy a new freezer door. When the freezer door arrived from the Whirlpool parts department it had a dent on the side. I have called numerous times and spent hours & hours on the phone since Aug 2014 and still no new door. Customer Service supervisors promise to send new door but don't. They also promised to look into it and call me back and they don't.

Do not buy a whirlpool service contract.
I called the company several times before I purchased contract and asked the same question to the representatives.
I was given the same answer, everything is covered. Today, I called to use the service for the first time, I was told that the
Part I need is not covered. The part I need is the rubber insulation that goes around the door to keep the cool air in.
The refrigerator is only 3 years old and the rubber is dry/cracked and now falling off. My previous refrig was 15 years old and never had a problem.
So anybody writing a complaint against is probably justified.