WestJet Airlines / reimbursement for flight price change

Edmonton, AB, Canada

I purchased a flight from Winnipeg to Edmonton on Wednesday May 9th. The passenger was advised that there was a price decrease for the flight from $291 to $122 and that I would be reimbursed for the difference. I finally got a hold of someone with customer service today, and was told that I had to fill out a feedback/complaint to be able to get reimbursed. If someone could get back to me as soon as possible regarding this it would be greatly appreciated. The airport westjet workers informed the passenger that it would be reimbursed onto the credit card that was used, and so far nothing has been credited to my card.

WestJet Airlines

May 15, 2018

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