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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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B
12:00 am EDT

Wendy’s Non employees entering kitchen area

My family and I went to Wendy's after a softball game, it was about 10:00 pm. There were no other customers in the dinning area at that time. We ordered our food, and while we were eating (a girl that did not work there) went into the kitchen area. I saw here go in and did not think anything of it at first. Then my 5 year old son yelled "OOOHH there kissing'!" I turned around and the girl that had entered the kitchen was making out with her boy friend right where all could see! My 9 year old daughter turned around also and was saying that is soo gross! I was shocked that the manager that was on duty at the time had nothing to say about it at all and acted like it was no big deal!

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B
12:00 am EDT

Wendy’s wendys service is bad!

I went to Wendys on my 30 minute lunch break to try to get a quick bite to eat. I was in the drive through for about 15 minutes before I get to the window to pay for my food. When I get there, I hand the lady my debit card, and she says that their debit card machine is not working. I tell her that I do not have any cash on me. So I can't get my food, and my lunch break is almost over, and I still have to go to another place and get something to eat, stand in line AGAIN, and then I was late getting back to work. If the machine didn't work, a sign should have at least been posted on the drive through. I was really upset about this.

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fast workin lowly foodworker
Bluefield, US
Jan 29, 2011 6:33 am EST

Our credit card machine goes down at random intervals usually when the register is overloaded ( from 40 and 30 dollar orders such as the six drinks and 2 big bags of food as described above) when we put signs up on the menu and speaker box you'd be amazed how NOBODY READS THEM! they just pull up order and then act surprised when we say "I"m sorry our credit machine is down, will that be a problem this evening." the purpose of the LCD screen is for you to confirm your order to make sure its right before! you go to the window, but if your not paying attn. then you wont see it.

Anon
Anon
Albuquerque, US
Apr 04, 2009 2:29 am EDT

Sometimes machines break down. It's not the fault of the people who work there. I'm a bit confused, though, that you think someone should put up a sign. Where would the sign be placed?

You should always bring a little cash with you, no matter where you go. Even if you have a debit card, you still ought to be prepared for the worst.

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justin
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Jun 17, 2008 4:58 am EDT

Well, sometimes ### happens and lines get cut, or theres no lines in the store working that day, or maybe the machine was broken!

And when it comes to service times, sometimes theyre short handed and one person has to run 2 to 3 positions.

Maybe you should work in a fast food place for a little while to get a better understanding.

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Sandy Shanks
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Jul 12, 2007 8:16 pm EDT

Oh, yeah... no forks or knives for the salad and baked potato, either! My daughter works at In and Out and she says this is inexcusable!

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Sandy Shanks
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Jul 12, 2007 8:02 pm EDT

My husband left work and stopped at Wendy`s to get dinner for the two of us and our 2 grandkids. He had his hands full with 6 drinks, so one of the workers brought 2 bags of food out to his truck for him. Gets home (it`s a ways away) and find out that there`s NO food for the kids-no burgers or fries and there`s no dressing for the salad. I called the store and could hear a woman in the background saying that yes, she did pack the kids food. I said NO,they got their drinks and that`s all and now they will have to go hungry, and what are you going to do about it? She said the only thing she could do was to have us drive back out there and get it (yeah-right $8 worth of gas!). NO apology whatsoever... and I don`t give a damn attitude to boot! I said you will not get our business again... no reaction.

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Shantae Sam-Arias
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May 22, 2007 4:46 pm EDT

I went to Wendy's last week in Euless,Tx. going to get dinner for my husband and myself. When I arrived at work I found that there was a fly in my chili. I called the corporate office and was told that someone would get back to me within 24 to 48 business hours. Such luck! That was 168 hours ago. I gave them my address, cell no, and e-mail address and still no contact from them. They have lost a valued customer. Maybe I should go to the media because I was informed to keep the order and it's still sitting in the fridge. Any suggestions?

ComplaintsBoard
C
12:00 am EDT

Wendy’s they stole my credit card!

Wendy's Restaurant in the Bronx located on Boston Post road two blocks away from 222nd street. I was a customer at this restaurant on Monday May 7th 2007 at their drive thru window. I had only a $50 bill when I noticed a sign that says they don’t accept any bills larger than a $20. I asked the cashier if I would be able to use my debit card, she said yes and I gave it to her.

My card was never handed back to me, I did not realize this until two days later when I wanted to buy gas for my car, went to my wallet there was nothing. Completely emptied my bag to check if it was there but I had no luck. I began to retrace my thoughts and there it came to me "Wendys." I did not go to wendys right then it was only 7 in the morning and I had to drop my daughter at school then head off to work myself. At around 11:45am on Wednesday May 9th while at my desk at work I decided to check my bank account at chase to make sure everything was ok. To my surprise it wasn’t, I had a negative balance of $730.26 approximately $354.73 over the amount I had in my account. I decided to look at the list of my transactions to my surprise someone went on a mini shopping spree with my debit card, buying things from a metro card, to timberland boots. By this time it was around 12 mid day which happens to be my lunch hour. I went to chase with whom I had the account spoke to a manager their and was told what to do to ensure my money will be returned to me. I did as I was told.

Later on that evening I decided to go over to Wendys. I ask to speak to the manager on duty, first a lady came out which was a bit sympathetic but later said at the time I made the purchase she was not present. Another manager came out who knew all about what had happen. He told me the cashier girl gave him my card, this is when I thought he was a little crazy, he said the card was already picked up by a man claiming to be the cousin of the person that’s me, who left my card. This is when I said to him how could you give a card to someone without asking for a picture ID to make sure the names match he started getting nervous and saying more things that really did not make much sense to me. Now I need to know what further actions I should take as I know this is an easy case to solve as these store are equipped with cameras all over.

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jeveuxlesoleil
Valley, CA
Mar 20, 2009 3:40 pm EDT

Did you give them your debit or your credit card? Your title contradicts your statements...

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asdfwqe
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Sep 13, 2008 1:35 pm EDT

su them (in all seriousness). i believe that would b a legal lawsuit

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wendy’s - poor and rude service!

Our personal driver assisted us in getting lunch from our favorite place to eat Wendys. We gave him our order he went to the drive through placed the order, received the food as he went to check it the food was open not wrapped properly the stuff was falling out of the burgers into the bag one of the burgers that i ordered was a mushroom melt. But instead...

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12:00 am EST

Wendy’s discrimination

I worked for these folks for many years! I began as crew and grew into the company until I became General Manager. I ran their stores for several years. The years passed and I never got a formal sit down review of my performance. Generally no review means no raise. I wondered how other managers kept getting raises. The pattern was that the majority of them were women. The funny thing was that if they were not women they were gay males. Now don't get me wrong, I have absolutely nothing against gay people. It's their personal choice, and I'm not bothered by it. The thing is that gay people were seemingly being favored over straights. Here's what was taking place. The district manager that goes by the name of Carmen Caro is well known to be lesbian. She is also notoriously know for partying with "her" managers. She has openly maintained personal intimate relationships with several of her subordinate managers. These are people working directly below her. (and I don't mean that symbolically) She first dated a manager known as Mary. Later, Mary got dumped for Perla. Perla was actually straight at some point, but left her husband and moved in with the district manager. That's right! A lower level manager living in the district manager's house and holding a conyugal relationship with her. Does anyone see anything wrong with that? What about the rest of that cannot compete with that. I mean who in the right mind would compete under those conditions? Well, Mary wasn't going to go down without a fight, and that's exactly what happened. Mary and Perla went at it during an altercation over who would be the rightful district manager's lover. Perla won. Soon there after, Perla was given the highest salary of all managers by a lot. Some mumbo jumbo was made up about some GM so that her store could be taken away and given to Perla. I came across some reliable info from someone at the central office that stock transfers were being made to favor Perla's store and hurt someone else's, like mine. All stock transfers have to be approved by the district supervisor so that if a stock tranfer has the supervisor's signature on it, it is a done deal. This way the supervisor made Perla's numbers look better than what they actually were. Perla is a person who can't hold a conversation in English but here she is making the highest salary after being a manager for less than two years only because she sleeps with the supervisor. On the other hand are we the dedicated, hard working, English speaking, nine year veterans with the company that have not seen a raise in five years being affected by this situation. I kept an accurate log of all my transfers. I knew when, where , what, and how much I had stock transfered eveey time, but I kept getting discrepancies when the monthly reports came out. I got a hold of a company transfer report. This is a reports that details all transfers between all the stores. Surely enough, there were several large made against my store benefiting Perla's. I shared this info with the owner only to be reprimanded for having "confidential" reports. I was told to stop being jealous of Perla's great performance and start focusing on my food cost issues. The supervisor naturally found out and made it a personal mission to go after me. She would show up at my store and complain about the smallest of issues like "this mandarin ckn salad has three too many mandarin wedges" and stuff like that. After about a month of continuous persecution, she told me that I could voluntarily step down or that she would find a way to make it happen. There was an incident at my store where two employees were kidding around and one of them fell down. It is company policy that any incident requiring an accident report need to be announced to the supervisor. I did my job. I wrote up the employees involved and I called the supervisor to ler her know what happened. She told me to fire one of the two employees. I did. Two days later, the employee called human resources up at corporate stating that I had wrongfully terminated him. The supervisor came to my store with the owner to let me know that the incident was "a clear indication that the store was not being handled in the best of ways" so that I was to be relieved of my position immediately. I protested intensely stating that I had been instructed to terminate the employee by her. She denied this and I was again reprimanded for making up such stories. She then suggested that I be sent to Perla's store so that I could be re-trained on how to run a store. Can you imagine the humiliation. I had more that four times the amount of experience and speak English. I was devastated. I began work at Perla's store were my fabulous retraining was reduced to spending ten almost uninterrupted hours running the grill five days a week. I seized to perform all managerial duties. I was forced to work under the care of incompetent shift managers that had months if not weeks of working with the company. How did they become managers so fast? You guessed it! They were gay. In fact, Perla's team consisted of six managers out of which five were either gay or lesbian. Her crew also consisted of an unusually high number of gay individuals. During the weeks at Perla's store, she came in late often, she left early almost on a daily basis and she called in on at least three occasions. I called in sick for the first time in years and got a write up for it! On a rough day when Perla had called in, the owner paid a visit and the store was not running right. I was put on probation because "I was the senior manager on hand and had done nothing to correct the situation". Remember that I was only a grillman working under the command of a futile shift manager. I finally landed a job that paid comparably to the one I was hanging on to. I finally stopped showing up without notice. The day I went to pick my final check, the owner told me that he was deeply disappointed that I had left without letting him know. I replied that I was infinitely more disappointed in the way he had allowed his company to be run. I am not the only that suffered the same fate. At least three other GMs were hunted down around the same time that I was. I am happily employed now and only wanted to share my experiences while working for these people hoping that it might change someone's mind about working for this company.

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12:00 am EST

Wendy’s ripped off twice!

Today Jan.27th I went to Wendys located on Rt.104 in Oswego NY. I ordered a 6.00 salad with extra ranch dressing, a crispy chicken sandwich plain with bbq and a baked potato with extra sour cream and a frosty with extra butterfinger! What I received in my order was a 6.00 dollar salad with no dressing, some big ### chicken sandwich with lettuce and tomato which was more than the dollar i intended to spend, and a baked potato with no sour cream what is up with that! I also got my frosty in this tiny ### cup/ bowl thigy that the manderian oranges come in what a rip! I proceeded to call my local Wendy's where i spoke with the manger Marsha Kray I told her what had happened and explained that I lived far away from the establishment and that with the wind chill I did not want to come back out and besides MY KIDS were hungry! She asked me if I would please come back to the restaurant and she would replace the entire order for my troubles. Since she agreed to replace the entire order I sent my brother back to the restaurant. When he returned all she had given him was a packet of ranch dressing is that really EXTRA! And the crispy chicken sandwich. In conclusion after all this crap I got stuck with a cold ### potato, a melted ### frosty, two cold chicken sandwiches and a salad with a ridiculous amount of ranch how much are in them little packages anyway? Not enough thats how much! I hate wendys and forget DAVE too there both scandalous!

Sincerely
Scott im still hungry Newman!

ps This crappy meal cost me 16.00!

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Victoria Jean
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Nov 12, 2008 2:42 pm EST

Yah I agree with Justin...

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justin
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Jun 17, 2008 5:13 am EDT

Maybe you should consider making dinner at home, would cost you a lot less, and it would be hot, and on top of that you wouldnt have to deal with a bunch of people that truely hate theyre jobs.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wendy’s uncooked chicken and cold fries

I had purchased 2 crispy chicken burgers for holiday hangover healing and got possible samonila poisoning instead. My boyfriend consume his burger without thinking that it wasn't cooked. Really though how do large fast food chains think they can treat there customers like another bad moment in a long day, threaten our lives and then simply offer a coupon (thinking you will have something else on there menu) or brush you off in ignorance leaving you with nothing to but post a complaint or sit with pen and paper buy a stamp and walk to the post office. Thank you Wendys on isley avenue in dartmouth nova scotia next time they can keep there uncooked chicken and cold fries for the next person to have o do this.

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Anthony Covington Sr.
, US
Mar 07, 2024 12:12 am EST
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Why are you trying to drive away your loyal customers with a stupid greedy new pricing scheme? My advice is don’t do it.

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Notthisbitch1
Columbus, US
Jan 21, 2024 4:27 am EST

Our family loves Wendys and it was a shock when we got our chicken nuggets not cooked properly. That has never happened before. We have noticed a change with the workers being rude.

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Salap
Morrisville, US
Dec 27, 2023 2:21 am EST

Incident happened on December 20, 2023 roughly at 2:30pm. The employee named “Shania” did not provide a good customer experience. She was laughing with a co-worker as I explained my order details. The tray of food and the extra ketchup I demanded was left on the countertop without any notice. Very rude and unprofessional behavior.

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Jasmine Keyes
, US
Dec 16, 2023 6:10 am EST
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Ordered a number 7 for breakfast everything was terrible on my bur he r from bread being torn in half to fake cheese to plastic in my egg to no bacon to my sausage being old. Went back the supervisor had an attitude I didn’t want the food nomore

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Vicky Long
State College, US
Dec 16, 2023 7:32 pm EST

December 10 @ 4:30 pm

No fries

Too many condiments on burger

Tried to get through on help line several times

Vicky Long VICLL764@YAHOO.COM or [protected]

I don’t have any more info

VL #

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Snowangel@2024@
Lagrange, US
Dec 11, 2023 11:18 am EST

I went Through the drive through Wendy’s in Lagrange Georgia they are very irresponsible

The food was not made right drink was wrong and other sandwich was totally wrong we spent over 20.00 dollars for 1 combo and one Double cheese hamburger which was terrible everything about this order was completely unacceptable

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Joe15159898
Jackson, US
Nov 19, 2023 1:37 pm EST

Dining room never opens up on time really one of their breakfast but now I changed my mind I'll never eat there again boycott in that place Wendy's all together I'm pissed

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Danny9017
Woodhaven, US
Nov 06, 2023 1:45 am EST
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I ordered a five dollar biggie bag and an extra jr bacon burger and was charged 13.45. How is that? It should’ve been about 9 or 10 dollars.

The location was at the jfk Wendy’s location. This happen on October 29 at 12:15 pm

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dequinne guary
, US
Nov 04, 2023 3:42 pm EDT
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I order a 10 piece nugget and a Dave's triple meal in Aberdeen maryland at 6 pm. It was not till 6:36 did anyone come out . I was parked for 30 mins. I may never go back to that particular one again.. fries were cold nuggets were cold sandwich had everything on it when I asked for it to be plain!look at the cameras

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RudyBolt147
Albuquerque, US
Oct 23, 2023 5:12 am EDT
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my name is Rudy Bolt i wasn't paid for my hours working at my store it's been a month still no pay

Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Contact Wendy’s customer service

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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