Wendy’s
reviews and complaints

Iv been working a Wendy’s for a little over 3 months and sence then iv put up with working 10 pluss hour straight with no break iv opened a bank account jst so I can have direct deposit so my bills could be paid on time and it’s been almost 2 months sence then and my direct still hasn’t gone threw and on top of that I asked them to tweak my schedule because I’m going back to school and they took me off the schedule every day but the one I asked for which to me seems a little unfair and some what retaliatory.

But if it is I don’t know why cause iv never missed a day I’m always on time and I always come in when Im called but any way thanks for Lisening if any one is. I WENT TO THE WENDY’S LOCATED IN plaza in troy ny. I went there for lunch and the manager was rude, slaming my food on the tray and nasty. first i asked for the manager and to my surprise it was the person who was waiting on me. She needs to go back to management school or maybe not be working with the public at all. to have a manager slamming food telling customers to wait and then act like she was doing us a favor by taking our orders.

POOR POOR DISPLAY FOR A MANAGER TO SHOW HER EMPLOYEES LET ALONE THE CUSTOMER. I WILL NOT BE GOING BACK TO THAT WENDY’S. VERY DISSATISFIED CUSTOMER.

Earlier tonight, my husband and I were leaving an event we were attending at around 12 AM and were hungry. We decided to stop at the local Wendys for a bite to eat. It was around 12:40 when we got there, so they were due to be open for 20 more minutes. We sat there at the drive thru forever before my husband finally said something into the intercom to try to get their attention. He alerted them again and still no response. We drove around to the drive thru and no one was there at all. As we kept going we noticed all of the employees were in the dining area eating. I urged my husband to go knock on the door but he decided to go on. Apparently this "open until 1 AM" doesn't happen at this location even though it advertises it on the windows. I will be getting the number to their head office online and contacting them about this incident. I asked for the head office number and they refused to give it to me. They told me that since I claimed my husband worked for head office. If my husband were not with me at the time I would have lied and told them that he works at head office and demanded they help me or else I will tell him what happened.

I just left the wendys on hwy 98 in hattiesburg mississippi and went thru drive in window.. You pay at one window and pick up food and reciept at the other…. No reciept… I asked for a reciept 2 times and was told they were out of reciept paper.. Then I asked for them to simply write it down for me (I keep good records of my debit card) they looked as if I were crazy and stated they had “no pen”…. Hello I had a pen asked what the total was and wrote the information down my self… terrible… and rude about it too! Won”t be back and will tell everyone that will listen! Sorry wendys your out!

For me two complain is unusual, every time this occurs I swear i’ll never go 2 wendy’s again. Ashame because I love the product except for one thing, every time literally I go I can never request a burger without mayonnaise & ketchup and just get mustard. Tonight is the last straw. I always even have them repeat the order get home & have ketchup or dry &! End up feeding it to the dog. Since mcdonald’s, burger king u name it can get this request right it must have something to do with ur cash register buttons.

I frequent the wendy’s on because it’s convenient for me, and I love their wildberry frostees! I must admit that I haven’t been going near as often after I encountered a racist group of people working there. I went inside to order my food, in the line behind me was a black woman. The cashier, who was male, could barely be understood, was rude, and was joking the whole time with the other guys he was working with. I was told that they could not make a frostee that day, yet the lady behind me ordered the same thing, and she was not met with that same answer.

Everyone knows this wendy’s is racist. They need new management, and get people in there who actually likes customer service, this attitude of the wokers has cut their business in half among the students here.

No way can this occur 10 out of 10 times due to staff error.. You would think u would have corrected this problem by now it’s probably happens 2 me literally a 100 times over the last 20 years. But most probably r like me and wait 20 years to complain or give up and go elsewhere. Sure nothing will be done this time either. I figure i’ve wasted at least $300.00 n attempting 2 get something I will eat over the past two decades. I give up!

I am currently an employee for wendys. The way the companies rules are, not right at all. The managers need to be evaluated before they become managers. The store I'm currently working, the managers like to steal an try to set u up (crew member) and make it seem like you're the problem.On top of that they like to threaten you with firing you if you do'nt do what they say. The company espects for you to accept if a costumer disrespects you or a manager. There's alot of favortism with managers an som crew members. If you have to call of they talk one your days off the schedule. If they don't like you they shorten your hours.They can't even trust their own managers with money.On top of this my car was broken into while Iwas on their property working and the general manager said "wendys won't cover replaceing your window". Are you serious? I'm suppose to come back to work as if nothing even happen an be nice to their costumers. Wendys is nothing but a joke. They espect us to work off the clock if we haven't finished our work.Someone really needs to look into this company.

my husband and I went to a new Wendy's by his work the other night and when they make the burgers they leave them just dripping in grease and when you get the burger, all you can taste is grease they are loaded in grease, Wendy's used to be one of my places to go but not any more...

Recent Wendy's commercials have successfully convinced me to never eat there again. I actually like their food, or used to, but especially after the most recent 'W' commercial, which features a baby eating some kind of slop-like substance while making loud sucking and gurgling sounds, I can't even look at a Wendy's hamburger without literally feeling ill. I even vomited once when the commercial caught me by surprise just after dinner; this isn't an attemp at a joke, I'm very serious, and it was very embarrassing. I do my best to avoid the ad, and try not to watch programs that generally air it, but every once in a while it still pops up. I understand not everyone has such a strong reaction to this ad, but it can't be something anyone actually wants to see, or that makes a person want to buy a hamburger.

So if anyone from Wendy's is out there, I'm begging you: pull this commercial down and have your marketing team use a better focus group next time, please.

This is not the first time ive felt this way at this wendys. I walk in and it takes around 20 minutes to order with only 3 customers in front of myself. I get my food (Baja salad) and they dont give me the chips to go with it. I ask for the chips and they give me croutons. I walk over to get my ketchup and the dispensers are empty. I ask the lady working there for some and she dumps the packs in my hands and ask myself to put a good share of them on the table for others, (Thats her job). I then proceed to sit down realizing I forgot a fork. I go up to find they have no forks out for the customers, another girl that did not work there had to get the forks. Not some but alot of the tables and benches were not cleaned off and the floor did not look clean at all. To top off the experience the trash was completely full in both trash cans on the way out the door and i could hardly fit my trash in them. My friends and others i know have felt the same way i do about this wendys and were more than willing to go off base if we need too to get food.

We went to one of your Wendy’s in Ft Scott Kansas the girl who waited on use was very rude there was 3 or 4 of them talking to the workers and the women who were in Lexi 15 mins to even wait on us and then when she started then she just left and 5 mins later she came back to finish our order then i had asked for tea and told her i wanted unsweet tea and when she brought it back to me it was sweet so my son took it back and she got smart with him.

we waited 10 mins for the tea then i was afraid to drink it because Lexi dropped the cup on the floor and started laughing so when the other lady brought me the cup i asked her if it was the cup that she dropped and she got really smart with me it cost a lot to eat Wendy’s and we should not have been treated like that needless to say i didnt drink the tea!

About a month or so ago I purchased a large frosty. ($2.19) It was filled to the rim of the cup and then there was the domed lid. I stopped again and when I was given it, I said something to the girl that it was not full! She said we can only fill it to the line! Which is almost 1 inch below the rim of the cup! thanks Donna

I just left the wendys on hwy 98 in hattiesburg mississippi and went thru drive in window.. You pay at one window and pick up food and reciept at the other…. No reciept… I asked for a reciept 2 times and was told they were out of reciept paper.. Then I asked for them to simply write it down for me (I keep good records of my debit card) they looked as if I were crazy and stated they had “no pen”…. Hello I had a pen asked what the total was and wrote the information down my self… terrible… and rude about it too! Won”t be back and will tell everyone that will listen! Sorry wendys your out!

I have worked at Wendy's restaurant since December of 2010. When I first got the job I was given many shifts until a manager named Anne Marie decided that she has a "personality conflict" with me she cut all my shifts down and was giving them to a guy who refused to wear a hair net even though his hair was at his shoulders and he would work on his car in the parking lot in his uniform then come back in and prepare food without washing his hands.I asked her multiple times for more shifts as I was having a child but she cut my shifts back further to 2 days a week...I finally got another full-time job through the week and I let Wendy's know that I would not be able to work past 10 at night through the week as i work at 5 am.When I went in to get my schedule the next week I was booked for 4 days of that week and all the shifts went to 11 pm and were scheduled all throughout the week.I mentioned it again that I could only work weekends if that was the times they needed me to work to and when I got my schedule the following week it was the same as the previous week.I called Anne Marie the next week and mentioned to her that if I did not have decrease in shifts or shift times I would have no choice but to put my 2 weeks notice in, she replied that I would have to talk to the other manager Joe about putting my notice.When i got my schedule for the next week there were only 3 days so I assumed they had done what I had requested which was to lower the amount of shift I had a week, i spoke to Joe and told him that I would not be putting notice in and that I would wait until my girlfriend who had now had our child went back to work.I called today and asked what my shifts were for this week and Anne Marie picked up and she told me that I quit so I was not scheduled...The weird thing is I never quit and I never put in my 2 weeks notice...how is it possible there aloud to do this?

I love the apple pecan salad w/grilled chicken. Well it has happened too many times that the mixed lettuce are wilted and apples are brown. Spoke to manager and reimbursed my money. However, I do not want a reimbursement but my salad. I explain to manager that wilted greens can make people very sick! Also, I have gone twice for coffee in the morning and waited way too long (10 min?) which I decided it was not worth. They are very slow in taking care of their customers. This Wendy's is located on Route #2 in Isabela, Puerto Rico 00662. The only good thing they have is the baked potato but not worth the wait! Please look into the this matter.
Thank you, SEFR

I was working toward management at Wendy's. The G.M. was always pushing me to work harder and faster even thought I was doing my best. Meanwhile everyone else slacked off. Over time I endured several complaints from other managers that seemed pety or something I had no control over. For instance, "we have ran out of salads on several accounts during the night, you need to make more salads." "That's not my fault I make my salads by the sales for last week day and you have plenty of lettuce to make more salads as needed, if needed."
I trained someone to do my job and in exchange I got a reduction in hours and was told they were moving me to nights. I had my kids in an after school program allowing me to work days. I told them I can't work nights and weekends til I get my raise so I can afford daycare. They told me they did not care. So much for flexible scheduling!
One day I made the mistake of calling to tell them I had to take my daughter to the doctors and I would be there as soon as I could. I didn't get done til about an hour before I was supposed to get off work and I still needed to get ready for work. Several managers were saying I should be fired. They told the store manager that I did this on several accounts of which they had no write ups because they never happened. I owned up to my mistakes, but I was told to watch my back. I thought It was time I quit, so I put in a 2 week notice and added during this time I can not work nights and weekends. They told me if I refused to work the closes I was fired.

So its Friday. August 26 2011 I stoped for a Quik side salad with Cesar dressing. I was stRving and on my way to the doctor for a consultation. Neways I got the salad of was a little brown on some parts but that doesn't bother me because I eat a lot of salads. Well not 40 minutes after I ate it I am sitting in with the doctor and I StEger getting nauseous after a few minutes of this I had to excuse myself and ran to the bathroom threw up how embarrassing but at least I was in the right place to be sick. Now right after this I felt fine the nausea subbsided and I am just at home resting. For one thing I have not thrown up in 11 years so this is strange for me. I will never eat a salad from a fast food place again.

I went to wendys in nj and ordered my favorite burger combo and made it very clear i only wanted a little ice in my drink. Th elady nodded that she understood. When i got to my table ready to enjoy my meal i opened my cup and it was full of ice. I asked to have another one with less ice and they gave me another drink with a little less but still way more than i usaully like. totally ruined my lunch and made my whole day crap.

I had went inside to order my number 1 like I always do had went in 2 times that week and the register lady was supper nice but the manager was in the back by the drive thru window and he was walking back in fourth yelling come on talk to eachother and was yelling at the sandwich girl sayin come on your too slow your supposed to be done in 8seconds! That is so rude I told the register lady that manager is really rude and he had yelled at the register lady saying stop talking get tto work! While she was talking to me their was about 2 other people in line and I chatted with them and they totally agreed about him and I asked the register lady what was the manager name and his name is alex has long blonde hair and was wearing a blue shirt! That manager is just rude your employees should not get treated like that I love going to that wendys I would really appreciate that you either tell him something or relocate him because if I see him thier again and I hear him yelling at the employees again I will tell him something I never had a problen thier your employees are super nice and I just dont think they deserve that! I will stop going to that wendys if I continue hearing this

Just spoke to a Wendy's Canada employee on the telephone after I submitted a complaint through their website. In Canada, they have dropped the sizes of the Frostys, yet kept the prices the same. Effectively, the bottom line is that this move by Wendy's is a price increase. I don't know if this has happened in the USA. The medium sized ones were 16 oz and now they are 12 oz. Same price of $1.89. I'll never buy Frostys again. A carton of ice cream from the grocery store will do. What a rip off!