loan modification
I submitted for a loan modification on my mortgage loan on 1/12/2009. As of today I have received nothing but requests for the same information over and over. They required me to add my insurance and taxes to my mortgage loan account, said it was part of the loan modification approval requirements, so I agreed... those 2 impounds were not required when I got the loan. This requirement INCREASED my monthly payments instead of lowering them, as the modification for a reduction has not been approved yet. It has been almost 6 months and they are STILL reviewing my file, I call every 2 weeks. Has ANYONE gotten their mortgage loan modification completed by Wells Fargo yet? They assure me that thousands of customers have. I do not believe it. I am trying to keep current but this last blow, where they upped my payment over $200 a month to add the insurance and taxes has put me over the top...I will be in default soon. I tried to be proactive when I lost my job and had the disability but it has not worked out. Let me know, I think they are lying to us. Lets start something rolling. I emailed John McCain, my legislator, but got no answer back. Linda
Good evening everyone ! I just emailed OPRAH to see if we can get her attention on this issue and get it back on the radar screen. How many more families are going to loose their homes unnecessarily. I know we have all been Emailing our legislators and filing complaints with our attorney generals which may be useful, but it has been fruitless so far. I hope that her staff will read the email I sent and check out this blog. Keep up your spirits. Let's hope we can change the HAMP and loan modification guidelines to fit the reality of the problem, home loan values, etc. WE know the programs are not working now and need to be fixed. I feel your pain. Linda
I believe the post from SWNC is phony. I do not know of any Wells Fargo loan mods that were done with one paystub or check statement and in 4 days. Their requirements are at least 3 months of documents, of check account statement, pay stubs, and proof of income/expenses. Their review process takes up to 90 days or more at a minimum. If you do get a chance to go for the HAMP program you have to do 3 months trial payments before you can even qualify. I emailed this poster above called SWNC for more information, ask for nothing confidential, but received no responses...this makes me suspect. Why would they post something on a complaints board blog...tellling us they had a loan mod done in 4 days with no problems ...and not share their source for getting it done to help others... HMMMMM ?
Gosh... I feel your pain ! They do just run you around left and right. Contact your attorney general in the state you live in... File a complaint about what has been going on for you. Also notify your legislators of your issues with both bank and mortgage loan mod issues...we have to speak loud and long to get any attention to the matter...
I believe we can get this done but it will take time.
What branch of Wells Fargo did you work with...who ? None of the rest of us on this blog, hundreds of us, have had to go thru hell and back and no positive response. What town do you live in? Here in Phoenix no one is qualifiying because values of property have dropped so much due to all the foreclosures that we do not fit the home value ratios they have established for either HAMP, Obamas plan or the inhouse programs. Appreciate any additional information you can provide. We are struggling here.
Thanks Lollypup
This is terrific. Today is May 4th 2010. I just got a call from the Wells Fargo liquidation department. They will not give me a loan modification so that the monthly payment on my house is affordable, however, they will accept less money for the house than what I owe on a short sale and I can move out and loose my home...isn't that a dandy ! They are willing to loose $45, 000 in a short sale between the difference in what I owe and what I can sell it for, but will not reduce my interest rate to an affordable monthly mortgage loan payment amount...is anybody listening...legislators or anyone get this ? This is so backward it is scary...
AMEN...after 1 year and 4 months...Wells Fargo has turned me down flat... first it was that my home's value had lost too much value here in Phoenix ... due to all the foreclosures... the house did not qualify for federal HAMP program...now they say I do not have enough income to qualify for any of the other Wells Fargo inhouse programs... from what I can tell no one qualifies for anything and they are not interested in keeping anyone in their homes... from what I can see by my experience here and all the responses on this blog. Keep at it folks with emails and calls to your legislators...they made the rules... they can change the rules...we are not folks that got BAD loans that should not have gotten them in the first place...I have over $200K invested ...so that philosophy does not hold water... my best to all of you !
If it is not your personal residence, than likely it would not matter...it is usually only a protection afforded to your personal residence, but I cannot speak for NC. If you live in AZ ... then in this state you will also have protection on your investment homes...guess they do not want renters getting booted out of their rental homes due to banks greed. Republican state...makes a difference. Take care
What state do you live in? IN Arizona a lender/mortgage company cannot get a deficiency judgement on your personal residence...other states not the same. Anything you own outright, y have to get everything out of your name...cars, property, bank accounts, boats, rv's, asap...give the stuff away and change the titles ...or they will force you to sell it and pay them, they can seize. Do no have cash in the bank...get a small safe keep all monies as cash...it is the pits how they can ruin your life this way. File a complaint with your arttorney generals office, file bancruptcy, those options are out there as well. So sorry it went this way for you. You are not alone but again speak out to the powers that we elect...your legislature, local papers, mayors, attorney general. If noone talks nothing changes.
WOW thanks !
I wne to their web site and went thru the pages to register but it would not let me get past my loan number, even though I had the right number there, it rejected my application with error message. I emailed and phoned but never got an answer back...where would I find a Phoenix location at? Thanks for the info. Linda
What is NACA? Sounds good...I, to, o went to the convention in Phoenix and it was a media spectacle with no positive results for attendees...please advise on this blog as to contact and details for NACA so all of us in the sinking boat of Wells Fargo may benefit and THANKS for the information.
Linda
Wells Fargo loan modification issues? Contact Tony Sturm office of the president of Wells Fargo Home mortgage loans [protected] ext 45972.
We have to continue to mount ongoing pressure via phone now...no one will give us an email address so we can correspond and have their misstatements in writing from them...chickens.
Good luck. File your compaints with your state attorney generals office now. Also contact your state and federal legislators... you can find them all online...email and phone to let them know about this boondoogle...is it outrageous what is going on to good tax paying American homeowners with these banks that took our tax money to bail themselves out and now will not help us in return...
Linda D
None that I know of...file a complaint with your state of Florida attorney generals office. Contact all your local legilslators and let them know via email that you are not having any success with the HAMP program or Wells Fargo for loan mod...we must speak in volumes and loudly if we want to get this ongoing mess at least somewhat resolved.
Contact Tony Sturm at the office of the president of Wells Fargo Home mortgage dept. He is handling attorney general complaints...
But file the complaint first...you can file your complaint online with your state's website in Florida...I would do so asap.
Tony's phone is [protected] ext 45972...tell him I sent you and I am Linda DePaolo...I am giving everyone this phone number in hopes that enough pressure will make them get their stuff together...so far...not happenin... but someday perhaps...good luck...I feel your pain. I have been at this sinc 1/12/2009...no resolution yet and I am a prime candidate...disabled widow. Linda
Well, after one year and three months, it gets worse. Not only did my HAMP loan get not approved after being told in January it was, it was denide because my house had lost too much value, I live in Phoenix, it is the mecca of house value losses over the past 2 years...so know I owe them money for the escrow account, they paid my first 1/2 taxes, and are demanding payments of $1, 505. a month, my original loan was $1049. so not only do I NOT have a loan mod to reduce my mortage, I have a new payment which is $500 above my original loan paymen. This is outrageous. I have filed another cmplaint with the State of Arizona attorney generals office and the state legislature. Judy Burgess is trying to work it out for us here in AZ but it is a federal program...so a real mess for sure. Keep fighting. I am ...best to you Linda
FOLKS, We need to take a stand, enough is enough..LETS join together and make noise withthe federal government, congress, the people that voted to give them our tax payer money to bail them out...
The banks/lenders have us giving them TARP money to bail them out of a bad financial situation...however, in return, when it comes to helping the same tax payers out as their borrowers, to help us in a bad financial situation, these same lenders just blow us off...do nothing, stall, missmanage, on going, month after month, force families out of homes, cause deaths/suicides and health issues...
Why should they help us when they can just help themselves to more of our tax payer dollars to cover their financial losses...THIS IS OUTRAGEOUS.
I need emails and letters so that I can start a bigger process. I want to go to Congress...I am a disabled widow, with my soc sec income, but I am willing to fight !
My email is lollypup@fastmail.net. NO solicitors/spammers please...IF you have been fighting for a loan modification for 6 months or more, from any lender, I want your emails, with your name and lender and story...return email is helpful...I am not looking for your personal information but enough that your story can be considered valid by the powers that be as I compile cases of outrageous lender behaviour, and try to make a case for all of us. Could use any help out there...
LETS fight this together...as individuals we will get nowhere... we are all currently experiencing getting the shaft...but if we band together in numbers that are impressive enough, we can get the attention of someone...I will continue until I find that someone, via the press, legislature, state government, anyone willing to listen.
ENOUGH IS ENOUGH...
Thanks for your help. Linda D
Well folks, I guess I got the cart in front of the horse. I was told 4 months ago that my loan modification, HAMP program with Wells Fargo was approved and that I would be getting documents int he mail within a week...That was at the end of Dec. ...they never came...I contacted my Wells Fargo loan mod representative Ryan Lem. He advised me that my file had been moved to another representative that would be helping me now. So we start over...now I am into this application 385 days, almost 1 year and a month. I get my new representative in mid January. He, too, advises me that Wells Fargo has approved my loan modification and that I would be getting paperwork within a week, that was a month ago. No paperwork. He advised the investor, which is Freddie Mac, still had not rendered their decision, so there is a delay. It is interesting because last summer when Wells Fargo put on their big dog and pony show here in Phoenix to "HELP" loan modification borrowers, which by the way was a total bust, I went to that forum, filled out the same loan modification application, provided the same financials etc and was told at that forum in summer of 2009, that Freddie Mac approved my loan modification and I would be getting paperwork within a week, that was 7 months ago...SO the bad news is this, I paid my trial payment loan payments of $887.21 for Oct and was advised in writing from Wells Fargo loan mod reps to continue to pay that same monthly payment ongoing. I did so, on time, the full $887.21. I got a delinquency notice from Wells Fargo at the end of last week. I called and called and finally got NATE from loss mitigation on the phone, he is a senior rep in that department. He advised me that there was no notes to indicate that I should pay the $887.21, that the payments I sent were in suspension and not applied to my loan, even though Wells Fargo took the money from my checking account on the due dates...I received nothing in the mail to indicate a change of payment, and now they say I am in pre forclosure...FANCY THAT !
Here goes another complaint with the attorney general of Arizona...this is outrageous, they are demanding I pay them $1, 688.71 by 2/12/2010. I received that demand letter on 2/11/2010...boy that is alot of time to respond. Then, I could not get thru as their offices were closed last week due to inclimate weather... They ought to be ashamed.
Well, I have spoken with the investigative team at the state of Arizona attorney generals office today. They are asking folks to contact them at the attorney generals website and start a complaint asap. They are considering filing some charges against Wells Fargo and are asking for those who live in AZ and have had these loan mod issues to contact them by filing an online complaint. They will then contact you for details. I have agreed to testify if they do pursue Wells Fargo...so get busy and we may prevail. Thanks for all your comments. I am emailing the attorneys this blog web site link today. Lollypup
Get your attorney general involved. That is their job, to protect their citizens from businesses that are not performing properly or legally. We got WF on the radar screen in AZ with the complaints we filed against WF and their practices. Why do they need to hire a 3rd party if they have your information already? FILE with your state attorney general and get the press involved. Best of luck...I have a loan mod and the paperwork, finally, after having the press hound Dawn at the president's office in Fort Mill for me. Linda
Contact your media, TV stations, that is getting Wells argo responding...by Media complaints. I have channel 5 here in Phoenix that is covering both Wells Fargo and B Of A on their loan mod issues. Wells Fargo sent me a second packet of 3 month trial period documents in the mail this week. Dawn, who is located in the VP's office, sent them overnight mail and promised to have a letter stating that I would not have any negative credit reporting if I participated in the HAMP program. So far, unfortunately, that part of our agreement has not shown up. I WILL NOT sign or agree to anything that has a derogatory mark against on my credit bureau. I have worked my beeee hind off to stay current and am not willing to trash my credit report now ! We will see if she is going to make good on once again... a verbal promise from WElls Fargo management !
Anyone wanna wager on this? Linda
OH MY GOD !Cara, or Jason, or who ever is following the loan modification story for Wells Fargo at your channel 5 news station here in Phoenix... you will not believe the phone call I got today, just a few minutes ago from Alma at [protected]...
She was calling from Wells Fargo Home Loan mortgage division to remind me of a $4, 000.00 balloon payment I had due...based on the loan modification I received...
What a bunch of garbage...I HAVE NOT nor did I sign to agree to any form of loan modification yet.. I only got the trial period offer, back in Auguast, that I was told not to sign or send in because I had an appointment at the Phoenix forum you guys had them put together...So I did not sign or mail that trial period offer paper work in. I still have it.
Then I went to the forum, I spoke with Linda Ellison, the negotiator, she said I got a loan modification down to 4% interest rate, for 40 years... she would sent documents the following week...papers that I never got. So I called and called and they never called me back.
Then I got a letter a few days later stating that I was back in review and would be notified in 60 days of their decision, so OKAY back to square one. SAMO SAMO
You can imagine my SURPRISE to get this phone call today from ALMA... I have no idea of what they are talking about. Alma said it was what I agreed to with the negotiator and this is absolute false... NO WAY do I have any signed paperwork to that effect, and would never have signed anything agreeing to a $4, 000 balloon payment, are they crazy!...WHAT IN H--- is going on with them?
THIS IS out of control !
Please, PLEASE... follow up, thanks Linda DePaolo
It is awful...I have been submitting complaints with the Attorney General in Arizona, so that is a start, file a consumer complaint against Wells fargo in your state...with your states Attorney General. They usually have a way to do it online...at least you get their attention, for what it is worth...I harass them all the time as they promised me a loan modification at that forum last month here in Phoenix and and alot of us have never gotten anything more than that verbal promise, no changes, no paperwork and so it was all phony in my opinion...big show and NO go !
Please elaborate, whistleblower, on your "CROOKS" ... I would be interested in hearing what your experience has been. I am sharing all this with our channel 5 news cast here in Phoenix, they have a blurb almost nightly about the Wells Fargo situation here. Last nights news cast had several people in the same boat as I am, promised a loan modification at the forum with a big bravo...and now NOTHING... Thanks for the comment. Linda
The foum was a sham. I was verbally promised a loan modification from Linda Ellison, their loan mod negotiator, I was suppose to get new documents on Tue. Sept 15th, which has come and gone. I phoned and left several messages as to where my documents were, Now I get another form letter stating that my request is in the review process. AGAIN, it has been there for 9 months already and that they will get back to me in 45-60 days with a response. GREAT...what a big sham that was ! Linda
Thanks, the issues are so similiar from everyone I have heard from...I started this blog in frustration and am glad to hear from folks, even if they have such rotton luck stories to share...thanks again, Linda
A return email from Barbara Boxer of California for all you California loan mod victims
Thank you for writing to me regarding the difficulty you are experiencing with your lending institution. I appreciate hearing from you on this important matter.
In California alone, more than 236, 000 homes were lost to foreclosure in 2008. In our state's largest cities, home values have dropped over 35 percent from their peaks, leaving many families owing more than their homes are worth. For thousands of Californians, it may seem as though there is nowhere to turn for relief.
If your financial institution is federally regulated, my office would be happy to assist you individually by drafting a Congressional inquiry on your behalf and submitting it to the financial agency that regulates your lender. If your lender is regulated by a state agency, your correspondence will be forwarded to the proper state regulatory agency. It is solely up to the discretion of the state agency to communicate with your lender with the hope of modifying your loan. As a policy my office process cases in the order in which they are received. Due to the high volume of Congressional inquiries and the thorough review of forwarded material, such inquiries take as long as three months to resolve, and there is no guarantee of a favorable resolution.
Fortunately, the ability to open an inquiry with a regulatory agency is not solely the prerogative of a United States Senator. You may bypass the time-consuming process of a Congressional inquiry and contact your lender's regulator directly. If it is concluded that your lender has violated state or federal regulation, the regulator may intervene on your behalf and mandate a loan modification.
To find a list of regulators and contact information please visit: http://boxer.senate.gov/services/consumer/foreclosures/
If you still wish to request a Congressional inquiry, please submit a signed statement addressed to me that summarizes your difficulties. Please also include the full name of your lender and any relevant loan information to:
U.S. Senator Barbara Boxer
1700 Montgomery Street, Suite 240
San Francisco, CA 94111
Again, thank you for writing to me. Please feel free to contact me about this or any other issue of importance to you.
Barbara Boxer
United States Senator
Looks like that VP from the Malibu home incident has been fired...I would think further charges would be in order, like trespassing and vagrancy? Another concern now is that at the forum here in Phoenix, I got a verbal reduction in my payment and interest rate, was suppose to get documents yesterday but nothing came ! Hope I was not hornswaggled ! Will follow up today and see if anyone remembers me from that forum last week...Linda
Thanks, I will pass this along to our channel 5 news here in PHoenix ...our state initiated charges in court against Wells Fargo and that was how we got them down here to do this big forum one on one with customers...they were in trouble in AZ.
Thanks again and best of luck. Demand a forum like Phoenix, you get a modification immediately.NO 3 month trial NO credit report dings...
I would contact your state attorney general, the local press, and start shaking bushes all over, email your state legistators, everyone that has an email address or a phone number in your state, plus the State banking/finance overseeing department. The lender will blow you off, offer you deals and then dump you...There are other programs, I would try to find out who your INVESTOR is, not the lender or servicing agent for your loan. You may need to go directly to the investors and negotiate a longer mortgage time frame, 40 years, and a lower interest rate. The investors will require the impound accounts for insurance and taxes, which may raise your over all payment per month, but at least your principal and interest payment could be less. Hang in there !
Well, the Phoenix loan modification forum was superb. After 7 months of no answers and the run around, within in 30 minutes of being there, I had what I had wanted from the beginning, a permanent 2% drop in my loan interest rate and a much lower payment, with no requirement for a 3 month trial period or bad reporting information on my credit file ! There is hope. If you live in or near AZ and can get to this event, do so asap, It is either by appointments or walk in. Many of us were smiling when we left there, it was worth my time, obviously, and could be worth yours. ! Linda D
Better web address for the Wells Fargo, Wachovia loan mod event in Phoenix is:
https://www.wfhmconsumerevents.com/aspx/Events/Brochure.aspx?EventID=2203
Linda
There is an event coming to Phoenix that folks with Wells Fargo loan issues should plan to attend, it is free, for 3 days at the Phoenix Convention Center, where you meet with a person and not just someone on the end of the phone to get resolution, hopefully. I urge everyone that can attend, sign up for an appointment on this link asap:
https://www.wfhmconsumerevents.com/aspx/splash/LTWH_Selection2.aspx?ltwhcode=wfhm. Linda
That is Cara Liu from channel 5, KPHO TV, and not the Cara at Wells Fargo, do not want confusion about the information. Cara Liu is following Wells Fargo closely, she has our back !
Watch Channel 5 news tonight 9/1/09 at 10 pm for additional information from Cara on Wells Fargo home loan mod program ! Linda
Thanks, I just emailed Cara and channel 5 news here in Phoenix, a reporter here has been covering Wells Fargo ...I am going to report them to the Attorney General and Better Business here in AZ. Keep this ball rolling, we are getting the brunt of this mess with no help from anyone ! Linda
THANKS ! Linda
Lucky you...after 8 months, I got my loan modification paperwork...they report you late to the credit bureaus even if you have never been late and are not late on the new payments...so that is bogus ! How can they report you late if you are not and have not been, anyone know? I am quetioning them but no straight answers yet...What a boondogle...they say to make the 3 trial payments, they will report you late, and cannot guarantee that at the end of the 3 month trial period that you will get the loan mod. So you screw up your credit report and ruin any chance of participating in other programs or refi's...this is fraud in my book, report what is not true. Linda
You have my sympathy for sure. I called them today and at least they are going to remove the required impounds account which raised my current monthly payment a bunch, unless I get the loan modification approved...Could not believe they did that...they apologized at least.
Take care and thanks for the input. Linda
Thanks George for the link...seems like they have lots of issues. I did not find anything pending in a lawsuit regarding their phony loan modification process. We will still need to get this wheel in motion. Enjoy your day ! Linda
nsf fees due to on hold deposits
I made a deposit to my account at a branch (in person) and was told on my deposit slip as well as from the teller that the deposit would be credited the next business day because it was in the morning. Well the bank screwed up and held it for 2 business days causing 13 NSF fees. The bank recredited my account however now every time I make a deposit that is not a direct deposit, those funds are on hold for two weeks due to too many NSF fees. I wasn't even notified of other deposits being on hold until 2 days later. Those holds were not properly notified at the time of deposit. Causing more NSFs. What crap. I can't wait to cancel my direct deposit and close out that bank accounts - which I have 3 with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
wells fargo does all that stuff on purpose they will rip u off someone needs to sew them!
poor customer service
i was dealing with Well fargo mortage consultant of knoxville TN, for refinancing of my home for over 3 months awaiting anxiously and providing all necessary information to get my loan approved, last month i received letter of approval with all the details of my loan, last week i was told that they cannot proceed further and disapproval my loan. Instead of asking more information they just totally denied my loan.
This is terrible, i have wasted three months and suddenly they disapproval my loan after approving it. makes no sense, poor service. I have left several messages to this loan consultant but no reply what so ever..
Mortage rates have gone up recently and i think that's the main reason they don't want to do it at the rate they have offered me earlier.
The complaint has been investigated and resolved to the customer’s satisfaction.
continued over charge
I to believe we should have a class action lawsuit filed against ASC/Wells fargo. I have been in a trapped in a mortgage loan with Asc for three years. I have never missed a payment now that I am expeincing hardship Asc has not lifted a finger to help or modify my loan in spite of the law put fouth by Obama. I have been trying to get a modification since February of 2009. They are making a forture of my payments and dont want to let go. My mortgage rate is a 9.1 My payment is $ 3543.26 and only $125.00 is apply to my 460, 000 principal balance. Here it is july I"m sorry to report all my payments are current though my property is upside down despite my income is hanging by a string due to budget cuts no relief in sight. Asc has only offered short sale and months of more payment before they respond to calls for HELP
The complaint has been investigated and resolved to the customer’s satisfaction.
WELLS FARGO basically told my friends -- tough luck -- do a short sale and good luck! They armstronged people into ARM and now don't give a crap about making them homeless. If you aren't a single parent and still have a job, regardless of your financial situation, you are screwed. The answer is a simple NO to refinancing or any modification -- they got you to pay the interest for years, but no equity and then throw you out to the street. It's the New Wells Fargo American Way! Where are all those American Lawyers who can stand up and help the real middle class that work and try to stay in the picture? Why aren't they coming to the aid of those that are being bullied out of there homes by WELLS FARGO?
i have alot of issues with asc/wells fargo with a loan modification that has been going on for over a year, they put mortage rate at 10.67% then through a modification drop it to 5% but want to add $21, 000.00 interest and pentalties to the end of my loan(which to me is interest on top of interest)plus a large payment. i am trying to find an attorny to file suit against them.
overdraft fees
Wells Fargo should be investigated by the US government, They are ripping us off.
Here's how they rip people off every day and make millions off of us.
Let's say you go out and use your bank card and make purchases at 15 locations in 2 days. Okay now you having pending charges for 15 purchases. That money has now been set aside for for those 15 purchases. You can no longer touch that money. But the bank can use for what they want.
Here's where they are ripping us all off! If you have a electronic check go through your account, They bump it to the front of the line. They take back that pending money and use it on the check, Then they charge you a bounce charge for all the 15 items that were pending. Instead of charging you for the 1 check they get shady and use that pending money you can't touch. That can add up to $525 in fees. That's a car payment, food, bills...
So how do they get away with taking that money from the Pending charges that you can't use for anything else and use it themselves for something other then what it's already pending for?
So they are making Hundreds of Millions of Dollars off of us and what is our government doing about it? Nothing. And in today's times with money being tight, It sucks to be ripped off by our own banks.
These banks should be forced to pay back all the money they have been stealing for years.
David Snelling
California
Well my credit union has never done this to me. Let me make it easier for you to understand..
You spent money on 5 items, They take that money and set it a side. You can't touch it. Those are paid. And electronic check goes through a day later. They take back all that money and reuse it on the check.
So tell me how can it be fair that they don't bounce that item, But the take back the other money and clear the check and bounce the rest... I can deal with the one mistake, but when the move it to the front of the line and you end up paying 5 times what it should be, they are robbing us
I never said you shouldn't pay for a mistake, I just want to be clear and how they get away with ripping people off.
Your not getting the point.. that money was already set a side for the pending charges, they shouldn't be allowed to take it back and reuse it so they can cause so many charges. I never said I shouldn't be charged for that 1 item, I'm saying they shouldn't take money back that's being used for already pending charges. And that's how they get you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Me and my husband are planning to buy Condo/Townhouse in Milpitas. We applied for loan from wellsfargo and put a loan contingency on our house deal. Wellsfargo Gave us loan approval letter and we removed the Loan contingency after verifying from them 2 times via E-mail and 2 times on call. After removal of Loan Contingency
Wellsfargo comes and says the whole Community requires flood insurance for 69, xxx, xxx $. We got a Certificate from City of Milpitas stating the community is not in a Flood Zone. FEMA map says it is not in the flood zone. HOA documents says it is not in Flood Zone
However Wellsfargo has chosen to refuse all these documents.
We are now stuck with our approx 21000$ in Escrow Account and also removed all contingencies .
What bothers me the most is that if this was an issue why did the wellsfargo not do investigation before giving us the LOAN COMMITMENT LETTER. Due to their negligence .I am under such a mental stress . I cannot afford to loose 21000$. Sellers are being un-cooperative with us too.
Wellsfargo is refusing to take any responsibility for this. They do not receive calls and we are being treated so badly.
Can someone please help us. Is there anything we can do.
This is the worst bank and request all my friends to not bother to apply mortgage from here ever.
I usually try to look at the positive and see what good is people. Wellsfargo, however, just made me loose it. THEY SUCK. their customer service is non existent... Save yourself and bank with another institution...
unauthorized withdrawal
I will agree that the account is overdue, but Wells Fargo took a payment from my checking account without my permission and it set me back about $800.00. I am without any money this week because once my check was deposited in the bank, the overdraft fees ate it all. Then I had to go get money from somewhere else to deposit so funds would be there to cover transactions that were already scheduled to come out. They wouldn't even try to expediate the return so I wouldn't incur anymore overdrafts. I am literally broke this week and there is no food in my house and I will have to borrow money to get to work next week. Wells Fargo is full of it.
The complaint has been investigated and resolved to the customer’s satisfaction.
wells [censored]o can do that once you hit 30 days past due but they can only do that if you have a checking account with them. they cant from any other bank and if you have a wells fargo credit card with them then they cant do that. so if you do have a credit card attached then you should be able to get your money back because they cant pull it out if you do.
invasion of privacy
For all the people that have accounts with Wachovia, and you have a credit card debit taken out every month (going to Wachovia) you might want to pay attention to this. I have 3 credit cards that I have done this way. I have it setup to pay a certain amount every month, Wachovia pays them, I don't have to mess with it. THIS is what I want you to PAY ATTENTION TO. I checked out one of my credit cards and there was a problem. I went back to the top of the page and clicked on HISTORICAL statements. Guess what came up? My Wachovia BANK STATEMENT. I was in shock. I could not believe what I was seeing. My credit card company had NO BUSINESS looking at my bank statement. It looked just like the one I pull up any time I want to including whom I have paid and who has paid me. I called Wachovia and they said they had no control over that. I would have to contact the credit card company.
I had never seen a page or site or whatever it's referred to as that my bank statements were on. All around the page were sites you could go into. It looked like they were selling peoples (my) information. I really don't know. I had to look many hours to find that information. Has anyone else seen this? If anyone know's
what I saw, please contact me. I call it an invasion of my privacy. But, what in the world are these people doing with it? If you know any thing about this, please contact me: [protected]@bellsouth.net Thanks, saszy
The complaint has been investigated and resolved to the customer’s satisfaction.
overdraft
wells fargo is a over draft excuse bank. if your account is in the negative, they will let a charge go through thuss incurring a additional 35.00 charge. do not bank with them. i will be switching to bank of america.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here's one for everyone! I was told by a Wells Fargo manager that if you deposit cash on the same day you notice your account is overdrawn, your deposit will be the first entry prior to any other charges for that same day. I looked up my account the next day I deposited $400 to cover about $200 of the online overdraw and what I saw shocked me more than anyone can imagine. Wells Fargo charged me over $350 of non-sufficient funds ($35 x 10) for 10 little items such as Jack in the Box charge of $6, $5 for Pogo game, etc. Wasn't there a law that was just passed that a bank cannot charge $35 NSF for items less than $10 or something like that? $350 bank fee is robbery. No wonder everyone is having it tough and we can no longer afford to live in this Country. Our banks are ripping us off. Maybe we are better off putting our money under mattresses. At least, our money will still be there the next day. I know they'll say if you don't like banking here, go elsewhere! I will...
wrong car make and model listed on loan
I bought an Isuzu Trooper for my daughter and financed it thought Wells Fargo. Near the first of the '09 I refinanced the vehicle for her financial convenience. This adjustment was with the branch in Cookeville, TN.
During this procedure I asked the manager about financing my Honda which was paid for with a ARM. Because of a disputed account on my Credit Report I requested this process be put on hold until I could complete the removal process. I never contacted Wells Fargo again due to the change since management had changed hands.
The account on the Isuzu has my Honda listed as the financed vehicle ... My Honda cost $16, 000 so it is not included in the single account of $5000 financed on the Isuzu. I am eager to have this corrected. I talked with someone about this problem last month and they avowed to have it corrected by this month. . . It is not and I am not comfortable with making a payment on a loan that is incorrect on many levels. I am confident the late fees will be removed and a correction will made.
The complaint has been investigated and resolved to the customer’s satisfaction.
WFAF is horrible. I say we all complain to our states AGs until they perk up!
refinance rip off
We called Wells Fargo for a Refinace .Was told right off before we got into anything else that they could lower our bill 40 a month without the closing of [protected] bucks .free
sounded good for paying noting but it would of started our mortgage all over again all them years lost .Was Going from 6.3 to 6.2 .WTF .The cost to us would of been $26, 000 for the $40 a month savings of $2, 400 .I can't belive this is going on after all that is happing in this country from this type of stuff we learn noting. It is why this hard republican looks and say to them dem do what what ever you like to these people .I will not stop you I'm to mad.
The complaint has been investigated and resolved to the customer’s satisfaction.
incompetent
Wells Fargo is the worst bank. Depending on who you get on the phone - you get a different answer from every person. My father banked at Wells Fargo for over 20 years and I am named after him - Jr. and the III. They couldn't keep us straight EVER. I was added to his accounts when he got sick so that could handle the estate when he passed. After he passed, Wells Fargo made life as difficult as possible. There was a line of credit associated with the house that they insisted be paid off but the estate was in probate. I arranged to make monthly payments on it and they agreed but then they sent the payments to collections and charged me late fees that were 3x the amount owed (Ex: I had three payments of $68 to pay it off in 1 month and they charged me an $80 late fee for it - AFTER I had arranged to pay it off with one of their customer representatives). I probably spoke to 20 customer reps about the estate and the probate issues and I swear I got a different answer depending on the person I spoke to. They sent a bunch of correspondence which said this was taken care of and closed but then came back 2 mos later and said we owed money on it. They are the worst - I'm never banking with them ever again and I can only advise others to not do so as well. They are completely incompetent.
The complaint has been investigated and resolved to the customer’s satisfaction.
lack of customer protection / inappropriate banking practices
On Tuesday June 9, 2009 in the morning I had a call from my daughter asking me if I have withdrawn money from her account. She explained that her checks have been returned by Wells Fargo Bank due to insufficient funds. I assured her that I have not withdrawn any money from her accounts and will call the Bank to find out what is going-on. However, before calling Bank I check my accounts on the website and was shocked to find out all my accounts have been frozen and showing zero balance while I had several thousands of dollars in them. I called Wells Fargo Bank and requested an explanation. They told me this is a court order and there is really nothing they can do. Bank told me that in addition to your accounts all your family accounts with the same last names have also been frozen. I told her, as a courtesy to your PMA and long term customer you should have informed me of the situation and ask for an explanation prior to freezing my accounts. Again, she repeated there is nothing she could do. The only thing she did was giving me name of the plaintiff’s attorney who obtained the court order against my accounts.
I called the plaintiff’s attorney and asked him why I have been sued, telling him that I do not know anything about the case and I am not the person you are looking for. Also mentioned that my social security number does not match with the person who has been sued. He was then convinced, called Wells Fargo Bank and released my accounts.
Sine then, I have called Wells Fargo Bank’s Complain Department, Executive Office and even talked to the Branch Manager and requested a good explanation as why Bank blocked my family and my accounts without even bothering to check the social security number and date of birth prior to taking any actions against a loyal customer. They have given no good explanation or sincere apology since then.
Let me tell you another story. This happened to me several years ago. One day I check my accounts on the Bank website and realized that $10, 000 has been withdrawn from my checking account. When I called the Bank they told me that you have written two $5, 000 checks a few days ago. I requested copies of checks be sent to me. After receiving the checks I realized that neither checks, nor the signatures are mine. Interestingly, I still had those two checks with the numbers in my check book. Money was refunded, but no apology again.
This clearly indicates Wells Fargo lack of attention to details and sufficient customer care. I was lucky did not lost any money but each time I had to prove to the Bank that I am not guilty rather than being assumed innocent. I was also emotionally devastated each time until the issues were resolved.
Well, I will be taking my business somewhere else. Enough is enough. However, I like to take an action against reckless Wells Fargo Bank for emotional damage. Anybody knows where to start? Is there any government organization that can look in to these issues?
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
awful company
I was a Credit Manager for Wells Fargo Financial for almost 2 1/2 years, and I cannot believe I stayed that long. In the time I was there, I had gone through 2 managers, 2 DM's, 2 RM's, and maybe 15 other Credit Managers whom which either were fired, quit, or made-to-quit.
I should have known I was stepping into a bad career when within the first 2 months, I had already seen 3 employees quit, one in which started after I begun working, only to leave about a month later.
My first manager was dishonest about everything from money to be made, job satisfaction, and even to the customers. He told me I would be making $60k a year, loving life, enjoying a fun work place. After the fact, my starting salary was $30k, and my bonuses couldn't ever be more than $2500, and that was if you ended up closing 4 or more mortgages, which we all know, in that place, is nearly impossible to do on a consistent basis. Some people did it, but just found out they were fired for manipulation of data and forging signatures!
I was working far more than the 40 hours I was told I would work, and never got paid overtime. I confronted my manager after 2 months and asked about overtime in front of the other employees (they had told me we won't ever be paid OT), and he pulled me in the booth (I'm sure we've all been in there at some point), and screamed at for bringing up that subject with everyone around. And it never got resolved.
A few months later, he was fired because so many employees had resigned and complained about him, only to be replaced by someone with a bigger ego that him.
At first, we all were excited to have someone fresh to the office who would give us some good direction. However, he belittled everyone who was working there, not only in front of the whole office, but outside of work too. We would get harassed for not going out to drink with him after work or the weekends (he just got a DUI a few months ago). My best friend just got laid off there by him, right as he was leaving for vacation. Taking PTO was like pulling teeth. I felt like I could never take a vacation because it was too nerve-racking to hear what his response would be.
Onto the products and loans. I have never seen so many high-rate credit cards in my life, with annual fees on top of that! We were made to sell so many of them, all to people with enough credit card debt to force them into bankruptcy. I felt sick everyday because I would have to sell people things I knew wouldn't benefit them. Granted, some loans were the only thing they would have left, but come on, 4 points on every mortgage sold to customers. And auto loans that would leave these people stuck in their cars they thought they could get rid of. And the rates on the mortgages were outrageous! I would never refi my house will Wells, even if it were the last place I could go.
Now that I have a new job, in a completely different field, I have been so much happier, and everyone can tell. I hope whoever works at Wells never has the experience I had, and the majority of the other people who are still working there too.
The complaint has been investigated and resolved to the customer’s satisfaction.
You raise a lot of points in your complaint. I will address only one. While all situations are different, you may be entitled to overtime pay if you worked over 40 hours a week. Below is a link to my web site that lists a bunch of class actions against mortgage companies and lenders for failing to pay their employees overtime. Good Luck.
http://www.classadvocate.com/?direct=y&category=product&product_level1%5B%5D=300%3A1474&product_level1%5B%5D=300%3A1504
fraudsters and cheaters
I had refinanced my house with Wells Fargo about 4 years ago. There were red flags that I should have seen when I went through their loan center in Nashville. A 'loan officer' there was always pushing us to go with a 30 year mortgage when we wanted a 15. My husband and I went with them anyway and signed the paperwork for a 15. When interest rates went down, we asked the same 'loan center' about getting a better rate than 8% and that Bank of America could give us 7%. The loan officer said he could do better than that but said he couldn't discuss details over the phone and to come to Nashville. We live about 60 miles away and had to leave work early to make the trip. After a lot of beating around the bush, the 'loan officer' (some young guy fresh out of college) said the best they could do was 10%. Our jaws dropped and we left out of there in quite a huff. Unfortunately, we had credit cards with them, which they decided to raise the interest rate from 12% to 17 %.
Late last year we finally refinanced our house with Bank of America at a rate of 5.5% and they gave us a 12% non-collateralized loan of nearly $50, 000 to pay down some other debts. When we asked Wells Fargo for a non-collateralized loan, they pretty much laughed at us and said we'd never get even $20, 000 from anyone unless we put up our house as collateral. Wells Fargo is full of it and I will never ever use any of their products again.
The complaint has been investigated and resolved to the customer’s satisfaction.
wachovia allowed my girlfriend's roommate to clean out her account
my girlfriend got $27, 000 from social security back pay. the money was set up in a checking and savings account. she was issued a bank check card(atm). the pin was sent seperately. my girlfriend's roommate retrieved the pin # from the mail. she never knew it came. when she checked her statements over $7000 was withdrawn from her accounts. my girlfriend immediately called the police and the bank. she changed her pin and was issued a new card. she got the new card and memorized the pin # then two weeks later she changed it. when she received another statement she had $1800 remaining. she called the police and the bank again. the police said thet wachovia was not cooperating with their investigation and they couldn't arrest her roommate. apparently he goes into her wallet while she was sleeping and hit the atm between 1-4am. she wanted to know how he knew the new pin #. he called the bank and said he was her husband and without any id or verification they gave him the new pin #. he stole over $24, 000 and is still walking the streets, because wachovia would not release statements or cooperate with the police department. it should have been an open and shut case, because all atm machines have video cameras. even though the money is fdic insured. she was not received a penny of the money back and it has been well over a year now. this happened in austin texas and her roommate was a fat ### named david reynolds. if the cops don't find you, i will...
The complaint has been investigated and resolved to the customer’s satisfaction.
BBB Rating for Wachovia
Based on BBB files, Wachovia has a BBB Rating of NR .
Reasons for this rating include:
* This business is not currently rated. BBB does not have sufficient information to issue a rating for this business.
Its hard to believe that I am the first one to complain about Wachovia to BBB!
Wachovia might listen to you to keep their name clean so if you are having problem with them you should start complaining with BBB
its really easy and everything is done online
the people over the phone dont have he pin there is no way they gave it to him.
loan error
Hello my name is rodney miller, I got a 07 van from a dealer in ga and was finance with wells fargo at closing I sign for gap ins. Now that that dealer is out of business wells fargo never paid the gap contract. My van was total out and not they are ask me to pay the 9, 000left I dont think they are doing there customer right I have went to the bbb and they told me to try to file a complaint
The complaint has been investigated and resolved to the customer’s satisfaction.
mortgage fraud
I just read from another person complaining about Jonathan Mancuso from Wells Fargo Financial and remember he was the same guy who helped me with my mortgage issue back in 2007. He was helping me because I had fallen behind on my mortgage payments and was very helpful at first. He demanded that I pay at least $5K to get my paper work started He told me that he would send me paper work so I could quickly return it to him as I only had two days to do this - he never sent me the paperwork. I called him up and claimed he sent them through DHL. A week later the paper work arrived and the date on the DHL was dated two days before. A day later I submitted all my information to him and faxed it to his office per his instruction. I called him right after it was all faxed; I did receive a fax confirmation from my machine. Two days later I called him and he claimed he never received it. So again I re-faxed my paper work, it was about 20 pages worth of faxing. I also kept the fax receipt from my machine as proof it was faxed a second time. A week later I called him and he claimed he never received my fax. Each time I talked to him he asked about the $5K and if I still had it. I did, but he never told me where to send it. He never explained to me the process to me - I thought all I need to do is submit my paper work and if my paperwork was approved, then I could submit the $5K. It didn't work that way, apparently.
I faxed the paper work again for the third time and he said he received it. Two weeks later, I had to call Jonathan back to find out the status. He never called me back. I left three messages for him with in two weeks. A month later I finally got a hold of him and asked him what was going on. He said he never got my paper work. I was so angry by this time and asked to speak to his manager. He said he was out on medical leave and would not give me his name or phone number. Can you believe this? This was over a course of three months. By the time I had this last conversation with Jonathan, my house was being foreclosed. This could have been all avoided if this idiot did his job properly. I had to file for bancruptcy to save my house.
I'm curious to find out what practices they use us to scam consumers. It seems like they like to use scare tactics. I also wonder if the $5K he wanted me to pay was a commission for himself. And since he never received my money, he had no interest in helping me. I read and article from a mortgage insider that lenders will try to have consumers pay extra fees because this is how they make their commission.
It's scary to think a company is allowed to do this to their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Incompetent is the only way to describe Wells Fargo Mortgage group. Delay after delay in our closing, we will either need to pay another months rent or be homeless.
This company is crap. In my opinion, they need to be sued. A relative of mine started a loan in April, they were approved by the middle of May. Their loan officer quit and some person took over their loan. He had never done a loan. By June there was still no closing date on the loan. The credit was approved, home equity loan(their house is completely paid for). Apprasial was good, they signed papers and then signed their three day waiting period paper to get their monies. Three days came and went and the people at the "Texas" branch screwed up one more time.Here it is September and they have signed six times and their three day period twice. They even have the joker from the El Paso office working on it. She and I have both asked for the boss, boss and higher boss's name and phone number, and were turned down. Their policy is they are not allowed to give out boss's names or phone numbers. It is against WFF polices. They have ran their credit now 6 times and it has lowered their score. They are now stuck and today was the three day signing day again, they just signed their last set of papers three days ago, and they were told all figures were all wrong again, this time the branch manager messed up. Their boss in "Texas" just had a baby and is not at work, even though he personnally guaranteed she would have her money on Aug 24th, 27th, Sept 4th, 7th. and etc. No one will help because we can not get a phone number to a big boss. All needs to be fired, we believe there is someone covering up something. I believe the money is just sitting there and they now are so mad they are not going to give it to her. Plus they have been on her insurance since June 1st and will not release it, so now the insurance is upset because WFF has had their house insurance since June and never had permission. I have had Wells Fargo for years and they are connected to each other, because of what they have done, I will not be using them and I have every intention of telling athe president at my branch why. I will help my relative file with the Texas Attorney Generals office, by the way we ask who governs them and they said they(WFF) does not have to answer to any agency at all. Is this true?
unfair discrimination
To Whom It May Concern: I would have never imagined that because I stayed at home with my father 24-7 taking care of him... that would have a bearing on the equity I inherited in his home, passed directly to me through trust; I only asked Wells Fargo Bank to modify the existing secured loan to the same principle net ammount as I could have (as Agent and...
Read full complaint and 79 commentsfees
Went into 901 Gessner, Houston, TX 77024, on May 29, 2009, at approximately 9:00 am. I work for Jack in the Box, and Wells Fargo is supposedly a place I can cash a Comdata check at, without a fee. I presented my check, and the teller says I can't cash it without a authorization code, which I explained is given to teller when they call into 1800 number. The teller proceeded to tell me I was incorrect, and needed a code before he would proceed. I explained again, I authorized the draft out of my comdata account, and he was required to call and receive the code from them. He almost refused again, but his boss told him to try calling and so grudgingly he did. Then he proceeded to tell me there is a $10.00 fee. I tried to show him paperwork I had from comdata and jack in the box, having an agreement between comdata and wells fargo bank, that had no fee on comdata checks cashed at wells fargo. He said it wasn't the case and charged me the fee. And then proceeded to act like he was doing me a favor by cashing the check.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo has been my bank only because my original bank was bought out by them. I was skeptical at first but thought I would try them. I had met every criteria to keep a free fee checking and savings account for years with Wells Fargo. The criteria kept growing to different mandates. Now they have taken this mandate to a higher level. Unless I keep a minimum of $7500 they will start charging fees on my checking and savings. I have a debit card, automatic deposit, a biweekly transfer to savings and still not good enough. And because my house is paid for and DO NOT need a mortgage (which by the way would waive the fee) I'm being penalized. I can see why consumers are leaving big banks and going to the local friendly non-profit credit unions. I will leave Wells Fargo. It's sad to see a stigma in the banking world.
We were charged a $100 inactivity fee on a business credit card account. When I offered to use their card if they would waive the penalty, I was told it was not a penalty but a legitimate fee that was less than the annual fee charged by other banks. No one had authorization to waive or reduce the fee, I was told. Some banks voluntarily extend CARD Act protections to small business cardholders since the CARD Act bans issuers from charging inactivity fees on personal accounts, but not business accounts. But not Wells Fargo, who bills itself as THE bank for small business, but will not give an inch to keep its customers who don't play by their rules. Bottom line: trying to keep my credit card debts down just cost me $100 and resulted in talking to two "brick walls" who would not acknowledge that keeping a customer was more important than the $100. Closing an account never felt so good.
mortgage refinance
I made the mistake of going with Wells Fargo since they already held my mortgage. I thought it would make it easier. I thought I could trust them. I thought wrong.
I gave them $341 out of pocket to do the appraisal. After being confirmed that the loan refi would be no problem, all my numbers were excellent, great credit, LTV ratio was perfect, income was good, everything was in order. I was approved and awaited the closing date. Then I got a denial letter. Something about "not being a benefit to borrower". I asked numerous banking professionals what that meant and not a single one could come up with an explanation. And of course it was impossible to get anyone at Wells to talk to me. To add insulet to injury, they weren't going to refund my money. Luckily one of my customers is a real estate lawyer and talked to someone at WF and got me at least my appraisal fee back ($325).
But the joke ended up being on them in the end. I got a better deal elsewhere and just gave WfF the official boot!
I hope they go bankrupt !
OH. I forgot to mention...
;-)
One of my customers is a big real estate lawyer. They deal with WF daily, and even they could not explain why WF denied my loan. But they talk daily to the closing agent (or whatever her title was) that screwed me at WF ! They acted as an intermediary and actually got me most of my money back. In the end I was out about $15 for the credit check.
SO I would also suggest that if you got screwed and can back it up with documentation, talk to a lawyer. Even if they could just send WF something on their official legal letterhead stationery...it might help.
I am almost sad that my original complaint had so many similar stories. I guess I'm not surprised though. When you are dealing with such a large impersonal company, it seems to go without saying. Not that its excusable though. There is no excuse for the treatment I (and you all) got. We are the ones paying for their bonuses, their bail-outs, their yachts and Beemers.
I did report them to BBB, all appropriate gov't agencies I could google, my state banking dept, and even considered a class action law suit (who has the time for that?) I posted on here and I tell absolutely everyone I know about my experience with WFHM.
Best advice I can give is be patient, do some research and then go local. Do not go with a big bank or lender (like Ditech). Trust your instincts, if it smells fishy, its a fish. I went to a small local (brick and mortar, do not go to online sites) lender. I got a great rate and am very happy.
Good luck to you all.
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing is happening to me in Phoenix Arizona. The big waiting game. One offer to short sale my home, I explained I wanted to stay in my home, and would like to work out a loan Mod. My down payment was $40, 000 with payments of $1200.00+ per month on a balance of $180, 000, and now the payments have gone up to $1600.00 . I have missed one payment, when I got laid off. They have multiple people talking with you and neither one knows what the other one is doing. Talk about robbers
My husband and I went through a rough time due to his job loss. We were never late on a payment. We bought the house in March of 2007 and in October of 2008 we could no longer stay alfloat. We called them they didnt want to help beacuse we were never behind on our payments. Finally at the end of November they agreed to let us do a short sale. We had an offer for 135, 000.00 and the house was appraised at 145, 000.00 it took them a month to tell the realtor they wouldn't accept the offer. In March they sent us a letter about a deed in lieu of foreclosure. I filed the paperwork immediately it took until April for someone to even contact us. They said it was approved at the first of May. Towards the end of the month we received a phone call saying everything had went through and we would have to be out within 30 days from the date of the letter. May 29, 2009 we received a letter saying the deed was denied. My husband was on the phone with them for an hour and a half . They said it was denied because the paperwork wasnt turned in enough time. We got a letter in the mail saying to foreclosure date was set for June 2, 2009. We had to gert out immediately we moved everything we had in one weekend. On top of that my husbands credit is ruined and they have put the house on the market for 137, 500.00. This company should be shut down completely.
My situation is simlar to the other posts. I thought refinancing through Wells Fargo would be easier since they held the original loan. I started this process in April 2009 - it is now approaching mid-August 2009. I have received four rate extensions. I have had very limited contact from my mortgage refinance contact. When I do receive e-mails from my contact, there are misspellings and poor grammar. It's impossible to reach WF representatives by phone and when I do, there is a series of mixed messages and confusion on their part. If I didn't have a low rate locked in, I would stop the process with WF and try refinancing through another bank/credit union. In all honesty, I wouldn't be terribly unhappy if Wells Fargo denied by refinance. I'd prefer not to do business with them ever again.
I went through the "exact" same thing as edie in ny...our stories are identical...my loan was orginally with another lender who sold it to Wells Fargo...so I didn't have a choice at that point on who was going to hold my mortgage...I hate WFHM and would NEVER finance anything with WFHM ...can anyone offer any other alternatives? I really want to take advantage of the lower interest rates...that is the only reason I am willing to refinance...
Would rather not ID myself too much but, been waiting 3 months to close refinanced reverse mortgage. Your comments about WF are scary. Hard to believe banks are getting away with this stuff during our financial crises.
Baroq2
I am going through the same thing with Wells Fargo and also submitted a claim with the Better Business Bureau.
I too and going thru almost the same issue. WF has my current loan..after they contacted me about refinacing . At least i have not had the rug pulled out from me yet.
I've been out $673. 6 months later this appears no closer to closing .We've seen given a couple different closing dates, that have came and went.Along with numerous loan employees..that all of a sudden you no longer hear anything from..only to find out they are no longer with the company. And getting a return phone call..is pretty much out of the question. I feel your pain. Have you tried calling the [protected] complaint number? I feel your pain!
Wells Fargo Home Mortgage are all theives. Our story was almost identical with some twists. Our mortgage, sadly, is also with WF and we also thought it would be prudent to refinance with them. Big mistake. We were strung along for 3 long and grueling months by our loan officer (initials: M.R.) in the WF branch office Concord, MA. He told us right until the last minute that everything was fine and that we were, in his words, "all set". At the very last minute he pulled the rug out from under us and told us that WF had changed the requirements and that 86% LTV was being modified to 75%. Worse, he kept us waiting for weeks, never returned our calls, and made numerous promised he could not keep. We're out a whopping $575 for the appraisal, that we can only hope to get a refund for. I would strongly recommend staying away from these bandits.
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Modified in 2009, and what do you know FHA loans has a new 40 year mortgage!. But wait I was given a 40 year in 2009, I just found out.. If it's new then why have I had one for 11 years? Any helpful words?
I have told this story so many times and not a single sole on earth is willing to listen. Please someone look at this website ( wffraud.com ) about Wells Fargo I made on 7.7.2016 and continue to update until the pain and destruction Wells Fargo has created in my life goes away.
Thank you,
William Bentz
In June of 2007 GMAC sold the mortgage on a vacation home I own to ASC. Since then they have harassed me daily with letters and phone calls saying I am delinquit on my loan. The problem is I have never even made a payment late. I have talked to 8 or 9 different people trying to get this straightened out. Now they have reported me 30 days late to the credit bureau affecting my good credit. No amount of calls or faxes gets a response. These people are beyond incompetent, they are down right crooks.
And the company is owned by Wells Fargo!
And, by the way, I am going on You Tube with this. I encourage everyone to do so, but avoid showing your own faces and addresses. DO NOT BACK DOWN! DO NOT ALLOW THESE ECONOMIC TERRORISTS TO INTIMIDATE YOU OR GOVERN YOUR LIFE WITH THEIR FRAUD. THEY ARE RIGHT HERE IN OUR BACK YARDS AND ARE SUPPOSEDLY FROM THIS COUNTRY AND ARE TERRORIZING HONEST, DECENT CITIZENS WHO PUT THEM WHERE THEY ARE, UNFORTUNATELY. WRITING YOUR CONGRESSMAN OR SENATOR IS A HUGE WASTE OF TIME AND ENERGY. THEY DONT CARE! WE ARE GATHERED HERE TOGETHER IN THIS FORUM AS A RESULT OF THE SAME FRAUD WHICH IS, NONETHELESS, A CONSPIRICY OF THE UNITED STATES GOVERNMENT TOGETHER WITH THE FEDERAL RESERVE BANK AND THE "BANKS" ARE SIMPLY DEALERS TO PROMOTE, BROKER AND EXECUTE ECONOMIC AND SOCIAL-CLASS TERRORISM. It is clearly time to get righteous on these crooks! Wells deserve nothing less than to lose everything and be cleaned out and dismantled. Citi Mortgage is ultimately the worst, but they are all the same bank under different names. Many of these banks own shell-companies using Aliases. I would suspect that Citi Bank and/or Wells and other American banks could be linked to the financing of terrorism overseas and I don't mean just the U.S. Military. It is ugly and bigger than we all want to know, however, we the people are the only ones who can change it non-violently or violently. This country was founded on slavery, violence, deception and taking from others. That's what it's about. Capitalism is gaining from someone else's loss. Who said anything about ethics? There is responsible, ethical capitalism and bad capitalism. It's the practice of the latter that this country was built on and still is. Fight it and do not submit to them. We are all stronger and smarter than that and we individually and collectively have potentials that the system does not want you to understand about yourself, which is, that you and me have unlimited potentials! The establishment is always there to dictate and intimidate. This government can take its banks, insurance companies, oil companies and religion and shove them up its crooked a$$hole
Nobody is my president or ever will be. Vote for who? Which deceptive, out-of-touch, spoiled rotten, power-hungry, greedy a$$-wipe? Never again...
Wells Fargo Home Mortgage is at the top of the mortgage-crime list along with Citi, U.S. Bank, Bank Of America and many others. There is absolutely no faith to be had in Wells Fargo and there is no reason to cut ANY of these banks ANY slack.
I was sold a fake mortgage in '06. I signed on a 30- year fixed and Wells Fargo took the original documents and fabricated new documents to make it look as if I had purchased a 2-year fixed and a 28-year a.r.m. at 7.95% interest. I did not know this for two years and called them out on their fraud. They refused to rewrite the mortgage and I told them that if they didn't change it back to what I was buying (30-year fixed at 7.375%), which was already bad enough. That I would tear down the house. They stated, "NO ERROR OCCURRED". I begged to differ. I simply told them that I control half of their investment and they can view it how ever they saw fit, however, I explained that they cannot come onto the property or control anything associated. In other words, I stated that if they did not change the mortgage back to what I purchased, that I would dismantle the entire property and haul it all elsewhere. I promised to dismantle the house, clear-cut all the timber and fill the well and septic with concrete and then I'll quit paying and give them a worthless property back to whatever they want. I told them that if they don't change it, that I WILL tear down everything, sell it all and keep the money and cut my losses and that there is nothing they can do about it. In fact, I told them I would film it, use everyone's names and begin the series on You Tube. They finally agreed to modify it rather rewrite it and I kissed their a$$ intentionally and got the bogus modification. I did so because they modified a fraudulent mortgage to begin with and it still stands.
Again, all of the documents in my mortgage are a manufactured fabrication and after nine years, I now have a mortgage fraud investigator working for me and the table is about to turn. Some [censored] named Terry Raines, who is a top executive at Wells, clearly stands by the existing mortgage which is fraud and there is NOTHING ABOUT WELLS FARGO THAT ISNT FRAUDULENT. They ultimately need to be dismantled all together. Wells Fargo sold off my mortgage to Citi and it was bundled into a trust loaded with fraudulent mortgages. The trust assignee: U.S. Bank N.A., had nothing to say to me. Research shows that the trust which my fake mortgage is a part of, has previously been sued by the Feds twice for over hundred million dollars collectively and the trust is somehow still valid. If it is still valid, I plan to sue it for my fraudulent mortgage. The way I see it, Wells can camel the note and the house is going to be mine and then owe me my money back and ALL OF IT and I'm going to charge them 3.75% interest in my money over the last 9 years.
I'm about to expose them for my fake mortgage and so far, they have applied $150, 000 of my payments over 9 years to interest and only $9, 000 has been put toward the principle. I will get justice one way or another and I plan to expose their fraud in any way I possibly can to keep others from having their entire financial life compromised or ruined by Wells Fargo Home Rip-Off.
PLEASE NOTE: the telephone number posted for Wells Fargo in Peoria, Arizona that is posted at the top of this thread, IS WRONG! That number belongs to a private, unknown, innocent citizen in Oregon who has nothing to do with WFHM whatsoever. Therefore the number should be removed and replaced with a real Wells number.
I tried doing a loan modification with Wells Fargo Bank. I submitted all the paper work on a timely basis. Then within a month after submitting it I was requested to send it again because the information I sent was to old. I then submitted it a third time. They had put my house up for the auction for March 6 2013. Again they request more information because it was being transferred to a different department for review. I had all of the information sent as they requested. I had all of the required paper work to them on March 5 2013. The next morning I was told by the bank that the paper work was received. They went ahead and put my house up for auction anyways. In within a few hours of knowing the house was up for auction I was advised that it had been sold. What I went thur to get the information they requested and they acted like they did not care and did not want to work with me on the loan modification that I was applying for. What a disappointment after all of the hard work to gather all of the documents to present to them. Im an over the road trucker and was telling my wife over the phone and internet what I needed. Does anyone know of a recourse that I would have against Wells Fargo?
Thank You
Gary
I have applied for Refinance at Wells fargo. My loan processing officer was answering my phone message once in a week. First month I was begging her to start processing my loan so I can get better rate but she wait until last days. Than she went to vacation when my lock was expiring. So I called team manager He didn't answer phone or email(even his answering machine was telling that for better service email). I have to pay rate extensional because they didn't process lone and rate went up. They trap me. They were able to approve my loan before my lock expire but they didn't do that. I have all email and phone conversation with them. If you need more information with loan officer name and Team Manger Name and Team leader Name please don't hesitate to email me with Subject "Wells Fargo" I will give you free advice. If you have same experience and want to fight with them then also email me. They treat me very bed even manager can't answer my all question. I think They have policy We are always right and Customers are always Stupid.
Better yet...contact your local congressman! It worked for me and it worked fast!
We've contacted a Debt Relief Attorney
Wells fargo DOES NOT own your mortgage investors do! Therefore they cannot modify any loans! Therefore they also have no standing to foreclose on you, fight them!