Wells Fargo
reviews and complaints

Wells Fargo customer service are simply liars. They will make any and every attempt to lie to you just so they can make it impossible for them to help you. I am been trying to work with them and have faxed the required documents to them more than 8-10 times. each time I call, they manage to somohow give me the dates documents were faxed (dates that match my confirmation dates)but right after that, they tell me they have not received it. I am so tired of working with them. Its ridicoulous. I have been a loyal Wachovia customer for years but I will close my account with them and go somewhere else. If wachovia is now part of Wells Fargo its sad. I don't care if its different part of business...I just don't want to be affiliated with Wells Fargo.

I agree with all of you. They lie. The collection agent for Wells Fargo even said to me "Your husband is 80 years old and he will be dead soon". They are wanting to put a lien on our house for a business credit card that we are trying to settle with them. We were an S corporation and the loss is from the company but they are telling me quote "We will own your house and take it away from you". It is my understanding that this is illegall. Anyway do not do any business with them unless you are an attorney.

John G. Stumpf, C.E.O Wells Fargo
1090 Chestnut St, Apt 12
San Francisco, CA [protected]

HOME PHONE # [protected]

Call John at home and tell him that you don’t like frivolous phone call from Wells Fargo. If enough people call him at home he might start to understand!

There is actually a 10 grace period for your vehicle but that's only before a late charge is put on your due date is still the day it says on your contract, the calls are too remind you of the payment. Maybe if you made your payment on time you wouldn't have to worry about so many phone calls

My dad died at the age of 55 last month VERY unexpectedly. His auto loan was through Wells Fargo.

My grandfather is the co-signer on the loan. Grandpa who is 80 started receiving the harassing phone calls from Wells Fargo and was even threatened that he either had to make a payment by a certain time that night or the vehicle would be reported as stolen and he would be charged with grand theft auto! Totally false threats!

I worked in a police department for 7 years and KNOW that it is a civil matter and they cannot report the vehicle at that point, stolen. BUT dear old grandpa wired them a payment anyway...

We've been trying to work with Wells Fargo and the woman we have been in contact with will not budge at all. So, the vehicle will be going back to them and they can auction it off for $4, 000 less than what we are offering them.

At the age of 80 and 3 pensions that are covered against garnishment, you would think that Wells Fargo has a lot to lose and would want to work with us. We have absolutely nothing to lose anymore. Grandpa has no use at that age for credit and with the loss of my dad (his son) and my grandma recently diagnosed with terminal cancer, how long do they expect to collect from Grandpa anyway?

We've contacted an attorney regarding the threats their collection people made and we will never finance a loan through Wells Fargo again.

DO NOT FINANCE THROUGH WELLS FARGO...EVER!

I was told that I had a 10 grace period when I first opened an auto loan with Wells Fargo, however that was a lie. The collections departments starts calling OVER AND OVER AND OVER after two days being late. I had a 10 grace period with Toyota and they NEVER did anything as silly as this bank. I would have given my business to someone else if I had known the kind of liars these people are.

I am looking now to find another company to refinance with because I cannot deal with Well Fargo and their foolishness.

interested

How to know if I am apart of the suit, my address has changed, and I no longer have a wells fargo account?

Wellsfargo and any other banks are rip-off businesses. Banks operate depend on fees and sales. Wellsfargo loves profit from their un-experience customers and charged with ridiculous high fees over the minor errors . Wellfargo is very sneaky bank, they learn customer's spending behavior and using a hidden trick by giving extra spending available balance and later charged with devil's fee. Banks pretend to be perfect honest business, never admit its fault. You can't win, be smart a consumer, know your money well before spending it. There is no reason to give them money, unless you are rich!

Seems to me they must be very busy adding up all the fees and ways to collect more fees from their small account holders...this must be why they treat their customers so badly in their branch offices. Wells Fargo has obviously been on a big campaign to gain a large market share of our local Hispanic community, but once they have accounts the bad customer service begins. It is unbelievable to me the way they treat their customers who feel compelled to come into the branch for teller assistance. Their policy seems to be to keep only one window open for every fifteen or more customers in line and to completely ignore their merchant customers (assigning only one teller while all the other on duty tellers completely ignore the merchant customers) and then close windows for breaks and parties / meetings in the vault during peak hours. The employees aren't there to provide customer service, but to hide from their customers. Ladies and Gentlemen behind the counter...you aren't good at customer service...move on to another job! Don't take it out on us (the customers) we did not choose your career track.

When I have complained, the teller calls over the teller supervisor du jour who then says they will tell the manager. I'm 100% sure the manager never hears about it and the sincerity of this interaction is non existent...they must hear the same complaint all day, but don't seem to be convinced they need to improve.

Take your money to a local credit union. Wells Fargo, BofA, Chase...they are all exactly the same...use a credit union.

the same crap is happening here in odessa texas, i just checked my account and an item i purchased that was on there a couple days ago is now not there and is showing i got money in the bank but i don't and now i will be hit with an overdraft fee and i thought i had the money in the first place. I thought online banking would help me keep track of my spending but with what they are doing, i'm getting cheated. Work already is bad enough and money tight without them taking what little i have. Why doesn't texas have a lawsuit going too. They shouldn't get away with this.

something they call yoursavingsclub [protected] because of insuffient funds they took $1.00 and charged ne the $34.00 overdraft.
I have my social security direct deposited on or before the 3rd. of month. Also have a VA benefit on the 1st. On three (3) occasions they docked me Overdraft 06/03/2008 07/02/2008

as I see, your in california. There has a been a case brought up about this and is currently in the legal process as we speak.

if your interrested this is documented on the wellsfargo website inside the "statements and documents" page, far right under "important documents"
http://www.wfblawsuit.com/
a choice quote from the description of the charges: "Plaintiffs also allege that Wells Fargo, when posting debit-card transactions on a day, re-sequences those transactions from highest to lowest and thereby increases the number of overdraft transactions. Plaintiffs allege that these practices violate California consumer protection and unfair business practices laws and constitute fraud, negligent misrepresentation, and conversion. The lawsuit seeks monetary and injunctive relief from Defendant."

believe me, i've had over $1200 in overdraft fees since 2004 because if this exact thing. look at your statements and that is exactly what they are doing, re-orgranizing the charges from most to least so they get the highest number of overdraft fees possible.

Oh heres a good one. I set up a forbearance plan for my morgage . I paid the payment. And when I looked at my checking account. They had not only deducted the new loan amount but took out the original payment as well. Which made my checking acount go overdrawn. Now I have asked them everyday for the past week to refund the money back into my account. I was givin a scheduled date. Well the money isnt there and now they say we dont see that there was a amount taken out. I had to prove it. I have gotten the run around for the past week and Im tired of it. Im my eyes they stoled my money. Especially if they tell me they dont know where it is? Im so disqusted with this bank. People need help not help to take them under. Wachovia is bad buisness

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We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

They call, almost always early on a Saturday morning, demanding to know when we're going to make our payment when we are still in the GRACE period. We've never had a late charge! (It's always within the grace period depending on our paydays. They can see that.)

And they're incredibly rude...they make it sound like you're a deadbeat. They say "You ARE late and we have a right to know when we're going to get paid." This doesn't sound like 'grace' to me.

So we're going to refinance this house...simply to get Wachovia to leave us alone. (and we'll get a better rate doing it.) I was just wondering if anyone else was frustrated by them.

I financed a 2002 Dodge Stratus through Wells Fargo.The car was totaled out in an accident.I notified my insurance company as well as my gap insurance provider and Wells Fargo and provided accidents reports etc as directed. For some reason that I cant explain Wells Fargo would not cooperate with the insurance companies.Every time I checked the status with the insurance companies they said they were waiting for a response from Wells Fargo.After a couple/three months of calling them and asking why they were stalling they kept telling me the insurance company had not them any information.Not to mention that every time I talked they would also claim that the information that my wife & I faxed never reached them.( 6 times at least) I called my insurance company and the agent had me call them with 3 way calling.wells fargo tried to calim no contact until my agent cut in.Had to do same with GAP insurance.After months of stalling they still put on my credit report that I owe them 4000.00 claiming no payment from my GAP coverage.Called GAP insurance & got proof of check amount that was sent to Wells Fargo.I checked my report again and found the exact amount that GAP insurance paid was off my report but some how or another Ihave 1500.00 that they charged me for car payments they claim I didnt make m while my accident claim was being processed.How can they charge me for lying and stalling?

We were kick out of our home in March 2011, while we were sending payments to Wells Fargo. They sold our mortgage to freddie mac in 2009, but still recieved payments from us...Now we are stayin with relatives next door. Right now the property cant be sold because it has no septic tank because my inlaws gave us permission to use the one on thier property and also the property line has a building/shop on it...So we are waiting to hear about our property...I feel we should get it free and clear because no one else can buy it and they cant sell it. We have been under a lot of stress and i have become physically ill from all this...And my son has also felt embarrassed from this. If anyone has a similair story, let me know...It is a shame that all this happened, but they gave us the run around and sold our property and still accepted our payments...I just want my home back. I dont want to be greedy, but the fact remains that the property should of never been financed with no septic and property line on a structure...We lived in this home for 11 years and i feel that it would be best to just give us our home for the pain and suffering we had to endure the last 7 months...

God help me. I just initiated the process of assuming a home loan with WF. The home was first purchased in 2001. I got divorced 3 years ago and was awarded the property. However, within 3 yrs I agreed that I was to finance the home in my own name and release my ex of all liability. That time has come and I am at their mercy. I am not on the loan at all, but I have been paying, on time, through automatic debits for 4 years now. My score is merely in the 600 range. Of course, as far as the credit bureaus are concerned, I don't get any credit for paying a monthly $1200 mortgage for the last 48 ms. If I don't qualify, my ex will post foreclosure and my 3 kids and I will be out on the street. If anyone believes in prayer, lift us up. You all are in my thoughts as well.

Going through it now with them. I just got the assumption paperwork today. They said to fill it out and send a check of $14 or $15, and it takes 30 days to get an answer for my request. They did give me the run around for 3 days. I just got laid off and won't afford to make the next month payment, so hope they hurry it up. If not, may have to foreclose on the house. You would think...they would want to save there investment. I'm trying to get help before its to late. And they act like they can't help you...uhhhh

Wells Fargo was not interested in helping me gain a modification. They lost paper work, they miscommunicated, sent me to fax numbers that were not correct and when I called (several times a week) to make sure they got it, I would have to resubmit and go through the same innane process. I sent a full information packet which was certified and notarized. Wells Fargo says three months later that they did not get some piece of information but couldn't tell me what it was. At one point one representative told me to take 10, 000 dollars down to the bank immedately to pay on my mortgage. I called back to get paper work that would protect me and the new representative said "'Oh no, we don't want you to pay yet, wait for the modification to be complete." Wells Fargo's final letter stated they rejected my request for a loan due to missing information-none was stated. I called the Wells Fargo President's five star customer service center in San Francisco and Mr. Jake Frahm stated, "My manages do not like to see social security disability as income." even with sufficient income to cover the loan. The Fair Housing ruled in favor with Wells Fargo-why because they had no record of any of my information. A Class Action Suit is in order against Wells Fargo. They have learned to play the game by a bumbling communication network that they are not held responsible for.

They are many companies that are legitimate and can help homeowners stop foreclosure and keep their homes.

Mortgage Assistance Group is one of those companies that holds an "A" rating with the BBB and has help over 500 homeowners keep their homes.

They give a discount to the homeowners who have been scammed and treat each client with respect and dignity.

You can reach them at [protected] and at www.mag-az.com.

Thanks and good luck,

Randy D.

P.S. If you know someowner they can help, They will pay a $100 referral!

Oh, don't worry... I have been in this loan modification process since Sept. 2008! I kid you not! I have been transferred to more negotiators than I can count and nobody cares. Nobody. I am transferred and everyone has a different answer or a "just wait". I am told the same thing time and time again. Then I get one person who seems to know what they are talking about and I can never talk to them again. I feel hosed, taken advantage of and just get angrier every day. It is now almost June and I still have no resolution!

You go man. I have been in a modifcation since Feb 2009. Everytime I call to get an up date I am told the same thing. No news yet. Your loan hasn't been assigned to anyone yet. How long does it take to give a loan to an assigned person? I keep telling them that it has been months and you keep saying that my loan information is still laying on someones desk and no one cares one way or the other if it is ever assigned to anyone. Basically that is the answer I get. I wonder if any of them is in the same boat as we are? I hope their paperwork is still laying around waiting on someone to pick it up and look at it.

Hello Lynette, Catherine, Lon and all other distressed Wells Fargo borrowers,

I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Ocwen and Nationstar are simply just ### but they can be beat at their own game too just like the big banks can be defeated. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" (thedailycomplaint dot com) where we review a complaint and how to tackle it successfully (we are reviewing your complaints on 5/13/14).

It pains me that you have fallen victim to the unfair, deceptive and abusive practices of Wells Fargo but you do have rights and I would be more than happy to educate you as to how to fight for your rights. You should absolutely familiarize yourselves with the CFPB as well as RESPA since many abusive practices are prohibited under these Acts and regulatory entities. You may also want to check into the resources available at the FDIC, OCC and FTC as they can be extremely valuable. We can help too!

END Consulting is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation. We have successfully assisted over 100 clients in the past year alone in achieving desired results with regards to their mortgage loan(s) by stripping down the validity of the debt and forcing the lender or servicer to work with our clients to provide ethical, legal and affordable mortgage workout solutions. The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for any of you (or anyone reading this post) as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can reach me via email at Dana at ConsultingEND dot com or via the web at ConsultingEND dot com. I have had the pleasure of restructuring millions of dollars in debt and helping hundreds of homeowners...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END!

We are in the same boat. They refused our payment as well. Is there anything that can be done? I thought it was agaist the kaw to refuse any payment.

Wells Fargo is ruthless about foreclosure, dual tracking and violating bankruptcy law. They refuse to even acknowledge a loan mod review was requested and have attempted foreclosure during the pendency of a lawsuit. Very bad company and they do deserve a good class action case. My property is in Texas, a state that is friendly towards bankers. My fear is loss of equity in a home where my children were raised and I had hoped would be there when I retire. Like the rest of you, they refused payments timely sent and applied them to a disputed escrow account. Wells ultimately threw the loan into foreclosure unnecessarily. I have to agree that Wells is nothing but a legal organized crime ring.

We have the misfortune of having Wells Fargo as our mortgage company. We fell behind a dew payments and attempted to make several large payments VIA moneygram to catch up only to be served with notice of foreclosure. Once I contacted the mortgage company they said they had refused my payments! I was never notified of their refusal of payments- meanwhile they gave me a retrieval code for one payment and when I asked about the other $2500 payment made to them they said that I would need to call back in 4-5 business days for another retrieval code for moneygram... They call nonstop-One day 27 times! We have raised our children in this home and take much pride in caring for our home. We looked into short sale only to realize that we have lost $100, 000 in property value-its disheartening to think about walking away but at this point no other options have presented themselves! Wells Fargo is the biggest organized crime ring to date!

### WELLS FARGO! They are just like our government...you wont get any help from them either. This company is built on lies and deceit and fraud. I hope they screw over the wrong person.

Use Western Union. Call get the Payment City and Account code (or whatever it's called) fyi the [protected] isn't really WF but some sub contractor collecting on behalf of. If you do not care to play the 1, 000 question thing when calling to get the Western Union payment code, then get if from one of the Western Union locations. I have used Kroger's Customer Service in the past got the payment city and code and successfully and had 1 months payment accepted...

Hope this helps

Refusing to accept partial payments is not new. We own our third home and every mortgage company (have had several due to them selling the mortgages to other companies) has had this same policy. If you need to make October's payment late, just be sure to make it by the 31st. If it arrives on the 1st of November, they can and will send it back to you telling you they do not accept partial payments...HOWEVER, you do not have to include the LATE PAYMENT - as long as you pay the required payment in full by the 30th of November (in other words, hold October's payment and send it in with November's and make sure it gets there on the 30th of November - NOT the first of December. (This holds true for every month).

FHA rules are that you can refinance an FHA loan BUT you have to be current and OWE NO LATE FEES even ones that are years old. This is what is stopping a lot of folks from getting their loans modified. I believe this is what some of you are experiencing. In other words, you have made some other payments late and not included late fees - those fees have simply added up over the life of the mortgage. Now, you've fallen behind and are trying to get them to modify your loan and they are saying that you have to pay ALL late fees prior to their being able to do this. This is not going to be true in every case, but is likely true in many of them.

While you are trying to get them to work with you, make sure that you continue to put what you would normally be sending to them in a separate account DO NOT SPEND IT thinking that they are going to "bail" you out - they won't. They will ask for a lump sum - if you have been putting money away that would have gone to them if they had been accepting your payments you will have that lump sum.

We have been there. Due to a job loss, we missed two payments while my husband looked for work. It took 6 months for the mortgage company to work out a deal with us in 2000 -during that six months, with the new job's income, we continued to put the house payment into our savings account. They agreed to a payment and a half for 6 months to catch us up but asked for a couple of thousand up front - since we had been paying into savings - we had that money and sent it in. 6 months later, all was well.

I agree however I just found out that you can contact your counties public trustee and ask what is needed to be done in order to cure the late payments. Wells Fargo is working with lawyers and have all there I's dotted and T's crossed. So call them and file an intent to cure form and make sure you have the letter that was sent regarding the forclosure and you will need to come up with all the past due payments and fees. This is a way to solve the problem. Once you do this I suggest you start trying to refinance with a different company.

WOW! I am glad I am not alone! I just went to the bank this morning only to find out that the payment that was supposed to go through electronically was refused... Excuse ME! I said this is for my car loan. I don't know about any of you, but I intend to fight. You are trying to make good on bills and they don't take it because your $79. behind... That is [censor]! I know I will be looking for a way out of my car payments permentantly for this! Hmm glad there is only a $10K loan left!

try this link
http://www.mortgagesfinancingandcredit.org/mortgages/complaints-regulatory/federal-state-agencies1.htm

This is the exact same problem I am having, it is hurting my credit. I have been told my wells fargo that I will be sent to collections if the bill goes 3 months past due, I have yet to see one bill. In the beginning my account was put on freeze cause they needed to verify info. I had to call and found out about the verification needed ( i was late on that payment because they never contacted me and I never recieved a bill). It happened again, they froze my account cause they need to verify I called again to see what the deal was, I was late again! It has been almost 7 full months and I haven't seen ONE bill... DO NOT DO BUSINESS WITH Wells fargo Finanical...