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Wells Fargo / phone calls inregards to their monthly payment

1 United States Review updated:

In Oct of 2009 we recieved a statement for Wells Fargo. We were never notified that our mortgage was sold to them. When I called to find out what was going on I was advised that everything from our previous mortgage carried over to their company and that nothing would change, payment due date the 1st but we had until the 16th just like the last mortgage. The girl set me up online to make payments and view our statements. So then the phone calls started looking for our payment I was told that our payments were late, though on the statement it stated that after the 16th you make this payment. The representives calling were very RUDE over the phone. A month or so later after being with Wells Fargo they called me on a Sunday looking for the payment I told the girl that it would be paid by the 16th and stated that I have NEVER been late with any mortgage payments or any other bills. This representive stated to me "we did not ask you to come to our company" I was stunned at first and then I fired back at her that "first off we were never notified that are mortgage was being switched to your company so it is I that never asked to come to YOUR company". They call sometimes three times a day requesting a payment. I have our bills figured out every two weeks for our pay checks so depending how our bills fall I have to jocky bills around but they still get paid every month by the dead line. I have never had a company call me harrassing me for a payment before especially when it is truely not late and I am within the time frame of paying it. I feel really bad for people that do have trouble make payments. They were even sending emails stating that my payment was due even after I paid the bill and it was already posted to my checking. I have been with this company now for 4-5 months and I would not recommend anyone to take a mortage out through them. We are going to start looking to refinance our home though we do not want to just to get away from them. I could see if I was a month or two behind on our mortgage but when it get's paid every month and they still call hounding for the money right then and there is very poor service

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Comments

  • Ma
      16th of Feb, 2010
    0 Votes

    I had the same thing happen to me. My mortgage was sold by Wachovia to Wells Fargo. My payment schedule is direct debit which didn't transfer with the sale and I was accused of non payment. After proving that I had been debited for that payment, my credit reported showed a late payment.

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