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Wells Fargo

www.wellsfargo.com

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2.4

Overall customer rating from reviews and complaints

Wells Fargo earns a 2.4-star rating from 21 reviews and 1727 complaints, showing that the majority of banking clients are somewhat dissatisfied with financial services.

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Wells Fargo Complaints Page 87 of 87

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12:00 am EST

Wells Fargo liars and cruel to their customers

On january17th i went to the bank to withdrawal some money from my account and come to find out the bank had closed my account without notifying me. However, i had over 60,000.00 in my account i was not allowed to withdrawal not even a dollar of my money. They, told me to call a 1 800 number to ask why cause the banker did not know why, so i called and they told me that i will be receiving a letter within 3 days stating that my account will be closed and i will receive a cashiers check for the balance that was in my account. Their reason was that there were 3 checks deposited into my account which happened to have bounced. Even though that was not my fault, the checks were from someone who owed me money .they said that the cashiers check will be ready within 10 business days. I asked if there is anyway that i could take some money out to last me 10 business days till i get my money and they said no,they didn't even care that i was their customer and even though it wasn't my fault they closed my account and charged my account fees for the bounced checks also leaving me broke for ten days as well as all my bills unpaid.

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Controversy
Kannapolis, US
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Jul 01, 2009 11:45 am EDT

I reside in Houston, Tx and I have been dealing with Wells Fargo since they took over First Interstate Bank in the 90's . I have had sooo many problems with them charging overdraft fee's and the money was in the account but what they will do is post the transactions, take it out of the current balance & then they will put it back in a pending status a day or two later so if anything else comes thru you will be over drawn.For example on June 29 my balance was $188 and I paid my light bill for $149.00 & that left $38 dollars in the account. My life insurance payment come out the next day of $21 and the $38 should have covered it right? Well they put the light bill amount back in a pending status on 7/1 & that caused my account to over draw, how is that ? Now they say my account is $40 overdrawn and that is without the two late fee's there going to add on! I now see why California has a law suite against Wells Fargo for over charging there customers with overdrafts fee's that they shouldn't be charged for. I also have my home loan through them too. They have all my business and yet they are still stealing from me. I have had enough and now will be going to Chase, at least I know when I make a deposit I can get some cash back too.

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oleo
US
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Aug 06, 2008 11:56 am EDT

I totally agree Wells Fargo is cruel and has bad customer service. Recently I disputed unauthorized use of my credit card---after researching an authorized purchase and verifying that the information for the online transaction did not match the information on my card--they denied the claimed amount. It was for airline tickets. They told me to contact a lawyer.

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mary
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Feb 04, 2007 4:11 pm EST

Serves you right for banking with wells fargo

ComplaintsBoard
12:00 am EST
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Wells Fargo do not do business with these crooks!

This company operates in a very unethical manner. They promised 0% interest rate in the first year. I asked if this included balance transfers they said yes.

I got the checks and paid my other credit card a/c and their check bounced. They said I did not have the right check, which THEY sent me. After paying with the replacement check I got the bill. My interest rate was 24%. They said they considered this a cash advance and that was the reason. I have a credit score above 800.
They said I had to have a clean six month record to lower the interest rate.
My payments starting becoming mysteriously late even though they were sent in on time so I tried paying them over the phone. One payment they said was not applied due to "clerical error." They said since it was not my fault I would not pay the late charge but sure enough it was on my next statement.
I tried using Western Union Quick Collect. I was assured they would credit me the day I sent in the payment. I did the wire on 12/10 and gave them the control number when they called on the 15th to say my payment was late. They said they never got it and I would have to track it myself.
They eventually said they got it on the 19th and could not adjust my account to show this or credit my late fee because it was not their fault.

This is after numerous other promises were made to me about lowering my interest rate etc. which were also never kept. Warning! Do not do business with these crooks. Try a more reputable company and any company that repeatedly mails you offers is suspect. I will be paying off this bill with my next statement.

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H8tbankingmafia
Little Rock, US
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Mar 25, 2010 2:40 pm EDT

Wells Fargo is another corrupt banking institution!
there business practices are fraudulent and misleading!
they use software to manipulate there deposits to purposefully cause overdraft fees!
DO NOT DO BUSINESS WITH WELLS FARGO ON ANY LEVEL!

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B
12:00 am EST

Wells Fargo do not ever deal with wells fargo!

My name is Beverly. My mother (81 years old) and father (83 years old) have a bank account with Wells Fargo. My mother became ill and my father needed a current balance for their attorney. Wells Fargo only sends a bank statement every other month, so we called and wrote letters requesting this information for weeks. My parents attorney did the same. We received no response. Today was the last day the attorney needed this information for Medicaid so I called. My father and I were on the phone asking for help for two hours and we never got a bank statement. We got transferred from one person to another. Some were very rude. Every other bank helped my father by faxing the current balance to the attorney, but for some reason no one at Wells Fargo would help us.

I am writing to let everyone know "Do not ever deal with Wells Fargo". I would not want you to go through what these people put my father through today.

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12:00 am EDT

Wells Fargo help needed, wells fargo is messing my credit

Dear Fellow Helpers:

I need some legal aide help.I have been a loyal patron of Wells Fargo for over twenty five years.Recently I encountered a huge problem.It seems my account became "overdrawn." It did not show up on the receipts I got from my atm withdrawals.So I made purchases.I always made sure my atm withdrawals were in the positive.I transferred money from my savings always, to have a positive balance.

Recently, Wells Fargo within one month, charged me over $376.00.They told me I was overdrawn since July.Then I wrote an employee online.He wrote me a letter stating that I had no overdraft protection and they had a right to do as they please and one option included denying charges to the account.So,
they could have declined the transactions if there was no money in the account.They should have optioned for this, since legally, I did not give them permission to use my money if I was "overdrawn." Secondly, I have four other accounts, that had money enough, to cover any problem issue of this
kind.Thirdly, I had moved and they were told my new address.I hadn't received any bills, but I got my atm withdrawals and I had no negatives.

Now I am in collections and am receiving harrassing and threatening calls everyday.My credit is ruined.On another of my accounts, they charged me ten bucks extra each month, for having a lower balance.So since April, they have stolen $50 from one of my other accounts.Never before have I had a charge like that on any of my accounts.

I do not know who to turn to, to get some help.I know by now, I am gonna probably owe triple.But I refuse to pay this on principle.Is there someone online out there, that can tell me exactly what to do, to get this mediated, taken care of, and get my money out of there bank for good, and into a better bank-(which ever one might that be?)I just need a little guidance and support.

Thanks for listening,
Sammy

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Dinah Junek
Denver, US
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Feb 04, 2015 7:00 pm EST

Wells Fargo has also put me in collections because I had fraudulent activity going on with my account.I told them I got an attorney and he said yes the people were trying to take money out of my account on a daily basis. All that was owed on this account was fees from them trying to get money. The bank just told me there was nothing they could do about it. This was in 2012 and I'm just now receiving collection letters its 2015. I called them and they told me to call wells Fargo to claim the dispute again. So I did and being very polite to the gentleman he told me there was nothing he could do and hung up on me. Now what do I do? I called the collection agency and told them what happened, of course there is nothing they can do about it, but were very sorry how I was treated. Can any body help me with this situation any ideas? Its on my credit report for 7 years ! Dinah

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12:00 am EDT
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My account has been charged three times the correct amount for an overdraft thanks to a policy by Wachovia to ensure profits through usury disguised as a consumer protection. In light of the amount of money your company handles daily, I trust you will not find my complaint too petty to resolve. Wachovia has unrepentant stolen $70 from my account thanks to...

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12:00 am EDT
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Wells Fargo what the hell?!

Please someone help me for it has been over a month and a half that Wellsfargo had held cash depositeds and checks that have overdrawn me to the point of no return now 1 lady when i called said that she saw the mistake and had reversed about 900.00 to me but it still had not helped now because i live in az and opened my acct in calif (this is from thier mouth direct) they can not help me cause the fees are so differnt from each state .

Well i am a single mom and now i cant pay my rent or daycare to even work and i have calicuted about 1500.00+ that is still missing and been charged as overdraft fees yet i know this for a fact that my savings and checking acct are not directly put together for reasons and i had been on phone with a pmi banker at 1200am on wed and she is lieing to me and saying that i have debited out of my savings acct when i never have been able to and also said that i have no protection to my savings acct so what did the bank do (and this is a nother reason i am still overdrawn) said that i took out 300.some odd dollars when i never had the funds availble out of savings and took it upon themselves to take it from checking which put me overdrawn more so and said that i had not had the money in eathier acct to cover withdrawes so if i had no money why did they let me take it (witch i didnt) now i also have a returned check to a food store that they say they cant find and said are you sure that i did it with that acct. when what the hell come on now that i have no where to turn cause i have been living in az for 6+ years but opened my acct originally in calif and no one at all will help me dont get me wrong they have reversed a lot of it but not nearly what i lost due to them holding cash that was dep. and a check and still charging me but the min i get a little bit of help they say they can only reverse so much cause it sets off a flag and they have to report it as to why they did the reversal EVEN THOUGH THEY ADMIT THEY ARE WRONG SOME ONE HELP ME CAUSE I CANT EVEN FEED MY BOY.

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$elizabeth68
Reno, US
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Nov 03, 2024 5:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am having a hard time getting any info and funds as a beneficiary to a log standing account holder. This is hetting maddening ! You told me to contact Epiq and then they refer me back to you . All my papers are in order at tbe estate center.

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lorrie olson
North Las Vegas, US
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May 20, 2024 8:17 am EDT

I was looking for a deposit I made in 2021 on a closed account. Sylvia Sanchez of your Losee office North Las Vegas NV was able to retrieve the deposit information without having me go into the branch.

What super service.

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lorrie olson
North Las Vegas, US
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May 14, 2024 2:22 pm EDT

Excellent service.

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Keith Logistics LLC
Lafayette, US
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Apr 01, 2024 11:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a victim of ID theft I notified wells fargo of the problem so they could secure the account they failed to do so and now my account was closed with a negative balance and the funds that were there are now gone and I am having trouble recovering those funds.

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Zackery and Lyndsey Dunn
Temple, US
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Sep 30, 2023 12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Atm is down yet again in two weeks...Last time it almost took them two weeks to fix.

Call the number at the branch is a joke!

i called 24 x's and guess what ... Nobody hears the phone and doesnt answer

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Vincent Vasquez
Denver, US
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Aug 27, 2023 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been a customer of Wells Fargo for several years August 12,2023 my wallet was stolen I requested a replacement ATM/debit card your branch office located at 4701 Peoria street Denver,COLO 80239 denial/refusal to log in new pin number please investigate.thank you.Date of action August 21,2023 time 9:15 am.

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Tony singh
US
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Jul 11, 2023 4:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir I am completely debilitated and on dialysis since the past one year.please make sure all my cards are running and the accounts are kept perfect.

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arlenesab42
Brownsville, US
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May 28, 2023 8:53 pm EDT

I only applied for credit cause i have a preapproval . I was turned down . my complaint is why send me pre approvals to get turned down. only to bring my credit score down

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myother
Atlanta, US
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Jun 09, 2023 11:06 am EDT
Replying to comment of arlenesab42

Ya. I've received those also. It seems that they really mean you are pre-approved to apply for the CC. Funny games marketing plays.

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bonniesac
Miami, US
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Feb 28, 2023 6:29 am EST

I went to access box fo first time in several years. My keys would not work. What changed? these are my only keys.

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Barbara Samardich
Reno, US
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Feb 18, 2023 2:34 pm EST

I would like to strongly state my view against digital currency. I see this as a step closer to complete government control and abuse of our Constitutional protections. Digital currency = One world government = communism.

Barbara Samardich

Reno, Nevada

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