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Wells Fargo / treat customers like they're fraudulent criminals

1 United States Review updated:

Wells Fargo Bank

Today I had gone into Wells Fargo to cash my pay check, which was in the amount of $1,408.00 dollars. The bank teller had written on my pay check, had me sign the back and apply my right thumb print on the front. The company who I work for bank at Wells Fargo; however, I do not. Therefore, the banker requested that I provide a second piece of identification. I submitted my student I. D. card. She then told me that a student I.D. was not sufficient. I told her that I always use my student I.D. card as a second form of identification. She then had told me to hold on and left me waiting so that she could confirm student I.D. were official. Her manager told her, "Yes; a student I.D. can be used". The Teller then had asked, "How so? It does not even have an expiration date." The manager told her that it was ok. The teller had then scanned closely with her eyes looking at my California Driver's License; afterwards, she had picked up my student I.D. and scanned over it, looking very closely. She then had ran my paycheck through the machine as if she was finally about to cash it; but, instead, she began typing in data on her computer system and then she had looked over my paycheck very closely. She then had called her manager and told her that she was going to call the company that I work for to verify the pay check. Today is Saturday and the company's office is closed. The teller had called the attention of two managers and they both had come back to the window (from where I was standing and waiting) and told me that they were not going to be able to cash my check. I busted in tears of frustration because they had me waiting for approximately 25 minutes, they had wrote all over my paycheck, embarrassed me by making me feel like I was doing something fraudulent, and then tell me that they were not going to complete the process to cash my check. I then had told them, 'Now, how am I suppose to cash my paycheck if you wrote all over it?!' The manager responded and said, 'I don't know, all I know is that we were unable to verify it.' I told her, 'The next time you feel the need to discriminate against someone by refusing service to that person, make sure that you perform your reviews first, before you decide to write all over their property!' The manager told me, 'I have done nothing wrong, do not come back here to our bank again!

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  • Gr
      26th of Mar, 2009
    0 Votes

    Wells Fargo does this all the time. I have tried to cash my paychecks there two times the first time they had me there for over 30 minutes and called to verify employment, called the doctor I work for on the weekend twice and did not cash my check. The manager told me that if I had an account there I would not have this problem. The second time 1 year later they did the same old ###.


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