Wells Fargo has destroyed my credit and refuses to repair it! Before I was deployed to Iraq for 15 months, I had changed insurance companies for my vehicle. Wells Fargo was not aware of the change, but knew that the old insurance policy was canceled. Without my knowledge, they added insurance onto my loan. Consequently, $215 of my $550 monthly payment was being taken for this insurance. When I returned from Iraq, I applied for a motorcycle loan, and was denied. When I pulled up my report, Wells Fargo was reporting my loan as being delinquent over 30 days for 15 months. I faxed them evidence that there was insurance on the vehicle the entire time I was in Iraq, and they were supposed to adjust my principle balance and fix my credit report. The balance was supposedly adjusted (though I don't see much of an impact in it as it should be) but they refuse to fix my credit now. They told me a request was never put in. A request? I can't even begin to tell you how many times I requested they fix it! Then, they said it would be quicker to file a dispute with the credit bureau. I did this, and Wells Fargo is still reporting that I was delinquent for 15 months, even though I can provide proof I made all the monthly payments and that the vehicle was insured. I am trying to trade in the vehicle, but can't due to my credit history. Wells Fargo won't even give me a new loan, when they're the ones who messed it up! The requested I get a co-signer, which I provided, but they said because I live in Texas and she is in California, they can't use her. How that makes any sense, I don't know. They are also still trying to collect over $400 in late fees from me. I have repeatedly requested a print out of my updated payment history to show how much of each payment was applied to interest and principle. I have yet to receive it.
To make matters worse, under the Soldiers and Sailors Act, by federal law, they are not allowed to charge me more than 6% interest (my regular rate is 18%... I still ask myself why I agreed to that). I faxed them my orders to show I was deployed and the dates. They came back and said the orders were not sufficient enough. I re-faxed the same orders I originally sent, and now they want me to show paperwork I am still active duty. Why that matters, I don't know.
So, not only have they destroyed my credit and refuse to fix it, they are refusing to help me get rid of a vehicle I no longer want AND they are not abiding a FEDERAL LAW by adjusting my interest rate during the time I was deployed. Wells Fargo is taking advantage of active duty military by adding things onto their loans while they are indisposed without their knowledge.
In addition to placing a complaint on this website, I also plan on filing a complaint with the Better Business Bureau and I have an appointment with a JAG officer to discuss my legal rights.