I just found out myself about these charges on my account. They had been coming out for five months at a charge of $24.95, but not just from one source but from two of them. One is this value plus and the other is funsource. I called the number and actually got somewhere hope this will help you as well. I was given a web site address so that I could print off my own refund request. ( I also kept the representative on the line until i made sure it was not a hoax.) Here is the web address www.programstop.com. you need to scroll down to the FAQ section pull it up, and down at the bottom next to the last question is the request to print form. I hope that this is helpfull to you.