Walgreens

Customer Care,

On July 5th after getting 3 prescription from my doctor. I went two doors down to Walgreens on the corner of Sahara Road and Fort Apache in Las Vegas, Nevada where my prescription was being filled. I was told that day there was a question about my eyedrops if they were four times a day or every four hours. According to them they needed clarification. They could not get clarification because the doctors office was closed. So I was asked to return the next day to pick up eyedrops. I did so to find out that absolutely no follow-up had been taken and they still did not have clarification from the doctor . So I was asked to have a seat and wait. Once they receive clarification from the doctor. I was called back up to the counter to let me know that they did not have that medicated eye drops in stock. If that was the case then receiving verification from my doctor on how often I should take this medicine that you don't have stocked was unnessary and a complete waste of my time. Then I was told that I could go to another location to get it! I will not! I have unfortunatly lost precious time that can never be returned.

Scott Keeling

Pharmacy lost my paper copy of prescription. On Thursday June 29th I went to my doctor's office for my 3-month medreview. My previous Pharmacy through Kmart closed Wednesday the day before. So I decided to use Walgreens because I liked the idea of the drive-thru and their really convenient hours. So I take my prescriptions there and they are extremely busy trying to take in a bunch of Kmarts patients as well. I talked to and gave my 2 paper copies of my prescriptions to a lady named Kris. She asked me for my date of birth and set both prescriptions down and wrote it on them . I Gave my insurance information and she gave me a quote on the price for them after insurance, signed me up for text alerts I told her I didn't need any of them right away and that I could come back later that night since they were so busy and she said it should only take about an hour or so. Anyway I go back to pick them up and I only get my two allergy meds not the other medication which is Ritalin. So I just thought well maybe they were too busy or didn't have it on hand I'll go back tomorrow or the next day. Saturday comes and I called before I decide to go there and I talk to Kris again I asked her if my other one was ready and she asked me which one I was referring to so I told her the Ritalin she said that she had no record of it and asked if I was sure I gave it to her I told her I was positive and that I remember her placing both copies of my prescriptions on the counter and writing my date of birth on them she asked me to make sure and check my vehicle and said that they would look around. After phone calls back and forth she ended up telling me that if my doctor's office called them they would confirm it was lost so that I would be able to get a new one but by that time my doctor's office wouldn't be open till Monday so I call and left a message on my doctor's office answering machine. I call Monday morning and talk to one of the receptionist's and she said that somebody called Walgreens that morning and everything should be fine. I go to Walgreens and ask about my prescription to somebody else because Kris was not there that day, and the guy told me that I needed to get a new paper copy of my prescription and had the pharmacist or the manager I'm not quite sure, come over and tell me that I had to get a new paper copy as well, and I asked them, that I had to get one for the prescription that they lost and they said yes so I called my doctor's office back and they said that I need to get one as well which wasn't what I was told the first time but was fine with it. However my doctor wouldn't be back until Wednesday and the nurse practitioner didn't initially want to write me anything until my doctor was back. So my doctor's office ran the scan I'm not sure exactly what it is but basically checks to make sure that my prescription wasn't filled anywhere else which came back that I hadn't or that nobody else had either. And when I had talked to the nurse who had talked to Walgreens she told me that Walgreens told her that she doesn't make mistakes like that and that I was told that they didn't have what I needed on hand and gave me back my copy, which is absolutely not true and the gal that I had dealt with the whole time wasn't there that day either so whoever the nurse talked to which would be the pharmacist or the manager flat-out lied to them. now due to the type of medication that it is I feel like my doctor is thinking that I'm doing something fishy and doesn't feel comfortable rewriting me the prescription because Walgreens made it out to be like it was my fault I'm extremely upset because now my prescription with my name on it which is a controlled substance is out floating around somewhere or misplaced in Walgreens and I won't be able to get my prescription for a whole other month. I am an optical technician and this medication is very important for me to be able to do my job properly without making mistakes. So now I'm going to file a police report against Walgreens pharmacy. Will be asking for their security camera footage to see if it's visible when I handed them over my two copies of prescriptions to at least confirm that I handed them to separate pieces of paper.

Dear Walgreens I know it's essential to card a person when purchasing liquor but everytime I visit Walgreens on N Green Bay Rd Waukegan Illinois I have issues with one specific casheir he keeps telling me i cannot use my passport to purchase anything that requires a id yet I have witnessed him not carding persons i work with alcohol and i know its npt the state you need to see on the id it is the d.o.b there is poor customer service there and I will keep spreading the word about said customer service...

Dear Walgreens management,

For the past several weeks, I have been very distressed to find the Walgreens ad missing from my Sunday newspaper.

I now understand that is is not the paper's mistake, but that this is Walgreens' doing.

I am writing to urge you to reinstate your practice of advertising through newspaper fliers. Sure, I know I could look online, but that is no fun and I wouldn't bother anyway. I also know that I can pick up the ad in the store itself, but I for physical and time reasons, I cannot stand and look through that for several minutes and make on-the-spot decisions about what sale items I might want to buy.

When I receive the ad with my newspaper, I sit down and star each item I'd like to buy and add those items to my general Walgreens "wist." Not only is that fun for me to do, but you end up selling me many, many more items.

When I went to Walgreens earlier this week, I picked up a flier. I didn't look at it there but did take it home with me. Just out of interest, I went through it and starred 27 items I would have purchased had I had the flier before I went to the floor.

Both out of respect for your customers and, I believe, a business advantage to you, reinstate your ads in the Sunday paper.

Sincerely and with thanks,

Kate Boylan

(I mostly shop at the Wayzata, MN, and Holmes Beach, FL, stores.)

I bought the hostess bagels cinnamon raisin at a Walgreens in Cape Carteret North Carolina as I always do as I was eating one there was some kind of plastic or some Metal-kind of material other than the bagel black in color I think I swallowed some of it i've never had a problem with hostess . Alisha Beall 223 Deer Dr. Hubert, NC [protected]) [protected]@yahoo.com

I am a registered nurse at a busy OB/GYN's office. Yesterday @ 16:26 I left a new RX on voicemail system for the Walgreen's in Texas City, Texas. This morning patient called to complain that pharmacy did not have RX. Called pharmacy, went through prompts to speak with pharmacist. Once he, Josh, got on the phone, he was very rude and abrupt, putting me on hold X 4 minutes at which point I was disconnected or hung up on. I immediately called back, Josh got on phone, rushed me, cut me off and was completely rude. We are both professionals and in turn, should act that way.

On 6/26/2017 I went to have a prescription filled for my husband who was just released from the ER due to Hernia Surgery complications. When I arrived in the drivethru I submitted my prescription and my Drivers License which was required. Anyways the woman in the Drive thru tells me that she can not fill my husbands prescription until the next day since he was on a Narcotics less than ten days ago. On 6/19/2017 he had a prescription filled in which the bottle was labeled wrong. It said take 1 tablet every 4 hours as needed for 10 days. The quantity on the bottle was 30. It was supposed to read take 1 tablet every 4 hours as needed for 5 days. They would have known this have they done the math. 1 tablet every 4 hours would be 6 pills in a 24 hour period. 6 pills times 10 days would have equaled 60 pills not the 30 in which they wrote on the side of the bottle. It should have read 1 tablet every 4 hours as needed for pain for 5 days. 6×5=30. I am highly upset and I will never ever get my prescriptions filled by another Walgreens nor will I ever shop there. I was treated very badly and I ended up going to CVS instead that very same day and had my prescription filled so my husband wouldn't have to be in pain all night. Walgreens you just lost a good customer.

On 06/25/2017 at about 8:15 PM we went into the Walgreens at 37th street & 35th avenue, Evans, Colorado to use the photo kiosks for printing 4x6 photos. We have done business with this store for quite sometime. It appears that both Walgreens corporate management as well as local management (store manager : ie: Jim) does not want our business. We print hundreds of photos at a time but were abruptly challengeed by a store supervisor: ie: Danielle Palosso or Danielle Flopal (not sure of last name) and told tovget off the kiosks as other customers were waiting. This is outright DISCRIMINATION.

BOYCOTT ALL WALGREENS STORES.

I was at walgreens at cedar spring, dallas, texas, to pick up my medicine I met that employee her name is nequila she was looking at me the whole time and then she came to me she said do you have time I said why she said I really like you, we can go to that bathroom for ten minutes I said No, she gave me adirty look just because I didnt go with her to the bathroom, is she working over there or her job is to flirt with men this is ridiculous.

Walgreens at cedar spring, dallas, texas, they have rude employee with ugly attitude, her name is nequila she is very rude, she drinks alcohol while working at the store, she dont like female customers, just flirting with men, she dont really work, the only thing she does is flirt with the men and drink alcohol and makes fun of the female customers.

The Manager named Janis at 7930 Beltline Rd, Dallas, TX 75254 was very rude on 06/16/17 approx. 7:00 p.m. The lady behind the counter was being harassed by a rude customer (cust was trying to use fake coupons) and was cussing at the poor lady behind the counter. Janis the so called manager would not take up for her employee and could not handle the customer that was trying to steal using bad coupons and said she couldn't handle being yelled at by the bad customer. This customer was yelling at the cashier, instead of having the bad customer leave (even though she came in just to harass) she said she couldn't handle it. I chose not to buy my things and had her void my transaction as I do not want to shop and buy at a store where the manager will not take up for her employee. She (manager) would not show me proof that it voided and she told me to get out of her store before she gets fired (for being a rude [censor] to me). I will NEVER shop at ANY Walgreen's again due to her rudeness to her own employee. I will go to CVS, Walmart or Kroger. Kristie Mayfield

I have always filled my prescriptions before 8:00 am. I use a 24 hour Walgreens so that I can get my prescriptions before work. Today I was told all medications had to be filled after 8:00 am on the date of the prescription. The one refill was ready at 6:30 when I arrived. I have to be late for work to wait on a prescription that has never been an issue up to this point.

1309 Richmond road Williamsburg, Virginia

Bobby zimmers pharmacist refused to take a order for prescription from a licensed doctor. She claims she has the right to not accept from anyone. I want to know if this is a new walgreens policy. When pharmacy business is competitive this pharmacist behavior to very rude. She is abrupt and does not care for patient who suffers glaucoma and in need of medication. She filled wrong prescription for a different medication. Would take this further to state pharmacy board and DEA. Very bad pharmacy location.

According to the pharmacy manager at the walgreens in pasadena texas at the corner of southmore and burke in the zip code of 77502 they snicker and smile and laugh at you when they tell you their not going to refill your medication for you when it's only a matter of hours before the day they are saying that you can have it filled that's the stupidist thing i've heard of to them I guess just cause your taking a control substance that you don't need your medication they walk around behind the counter there at that walgreens giving the customers stupid demands like that and smile and laugh while they tell you who in the hell gives these pharmacist this much control and power my dogs veterinarian has more education and schooling than these joker's have with their pharmacy tech. Certificates they possess and has more compassion and for people's needs than these want a bes with power trips ever could have when your stuck using garbage parmacies like walgreens cause they are the only convenient carriers of your medication is nothing short of communisism and only gives the smart [censor] the right to have you by the balls no more for me walgreens can have them smart [censor] pharmacist with the giggles and laughs when look you in the eyes and screw you out of just a matter of a few hours on getting your script filled im going elsewhere so bye carmen and you oriental non americans pharmacy technicians that want a be men pharmacist but cant im going back to walmart girls

I have been going to Walgreens since 2007 for all my medications and I have been on and off pain medication since that time but I have consistently been on it since 2014. every four weeks I go to the doctors and I get my prescriptions. Now, I sometimes am able to fill them after 4 weeks, I'm sometimes not able to fill them after 4 weeks, it depends on the pharmacist, it depends on what day it is, if he's having a bad day, I don't know, but I am so fed up. Several months ago I asked them exactly how it has to be worded so I can fill it every 28 days. They told me today when I went to pick it up that it wasn't worded correctly. So I have reached my limit of patience. I am on disability and am very ill and stress just exacerbates the pain, etc. All I need is to know how to word my Oxycodone 30mg tablets, my Oxyconten 40 mg SR tablets and my D-salt combo 20 mg tablets. I simply cannot keep going on like this. I know I am only one customer, but I spend A LOT OF MONEY on these scripts. Whatever happened to Customer Service? Please advise me as to what I should do moving forward. Thanking you in advance for all your help.
Sincerely, Donna White
Sent 6/7/2017.
Pharmacist

This is more a request based on a complaint against me. It is a valid complaint, in that unfortunately I did commit petty theft twice some weeks ago. Three days ago I was banned for life from the store on Adeline in Berkeley. I had not done anything. A life sentence seems pretty severe, especially since I am willing to sign a legal document verifying that I will never steal again...or do labor as penance. Can you help?

I made a purchase at Walgreens store #[protected] 34th st N St. Petersburg, Fl 33713. About two weeks after I attempted to return the item. The cashier told me that the item is not returnable. At first I thought this was a joke . He went on to bagger me about if I had made that purchase in the store. This Walgreens is the only one I ever used because it is close to my home. I spend thousands of dollars filling my prescriptions, printing photos and buying beauty products. I proceeded to ask for a manager since I didn't have my receipt I gave them my phone number which is linked to my rewards for them to attempt to return the product. The very rude shift lead Leigha still couldn't find the product. I don't understand how it is that every time I go to the store I either put my number in or scan my rewards card and they couldn't find the product? I was treated like a criminal who took the product from the store. I even offered to give my credit card i used to pay so that they may find the product. This is a blatant act to disrespect customers and someone is obviously not doing a good job of ringing up items in the store. I will transfer my prescriptions to another pharmacy and I will tell my friends and family not to use them

Submitted a prescription I had to get as an emergency on may 31st, was told it had to be ordered and would be in friday june 2nd at the latest (3 different times, 2 of them after being told it would be in by june 1st). Now, after 48hrs, I just had an employee in the pharmacy tell me I should "probably just come pick up my prescription and take it somewhere else." now I am extremely sick and wondering why I ever used walgreens in the first place.

I dropped off my disposable camera over a month ago to get developed. There was a problem at fuji during development and they were mislabeled. I have talked to Fuji and multiple people at walgreens including the manager about where my pictures are and have given multiple descriptions. I keep getting told by Fuji it will be another week or walgreens staff say they will call Fuji and get back to me and they never do. I want someone to find out where my pictures are and not just tell me it will be another week. Or if they are lost I want to be compensated in some way. Thanks to Fuji and walgreens I have memories that are lost forever. I would like this matter solved immediately.

6/1/17 - Store #6762 - Employee: Glinda
I printed 15 pix, but was not satisfied with how they looked. So I returned, taking a sampling of my pix, the receipt & envelope, & asked if I could re-print them. One employee said yes.
Glinda prepared the pix, but would NOT allow me to have the all the pix, unless I brought an even exchange of pix. They will simply be thrown out anyway, however.
So petty! There's too many stores and companies where I can get pix developed.