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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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1:15 am EDT
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Volkswagen service levels of the salesman, service manager and dealer principle

I purchased a golf 7 in march 2018, and took delivery of the vehicle on the 20th of march 2018. The first disappointment was the poor service I received from the salesman, shaheed shreef, who was more of a joker than a proffessional.
Since I took delivery of my vehichle, it's been back to the dealership for two oil testings., and it's only june 2018 now. I have advised the dealer principle, cornel marais that I no longer want this vehicle and have been more than patient in allowing him to offer me a solution to the dealerships poor product sold.

The dealership always advertises their "excellent service" on the radio. Which I must say is far from the truth.

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12:41 pm EDT

Volkswagen passat tdi 1.6 break

I buy passat 2015 in february, before I buy this car I would love to buy volkswagen passat because I like too much this car, but after I buy the car I realize that was my biggest mistake in my life, until now in 5 months I [censored] my self to spend alot of money for this car... For ur info I save money since 1 year to buy this car but I was never knew that this volkswagen give me alot of troubles, I just suggest every one do not buy passat because I already repair the automatic clutch in 2500 euros and after that I have to change the shocks and the carvis still not in good condition, this passat need more money to spend and I do not have more money to spend on this nonsence car, I will promise my self that I will never buy any volkswagen in my whole life,

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Update by adnan joeya
Jun 09, 2018 12:41 pm EDT

Please never buy volkswagen ... this car make me poor already ...

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11:03 am EDT
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Volkswagen not to be trusted

Took my car in for a service and I asked my service consultant to please check on my rear brakes as they were making a noise when braking, also asked them to check why the car over heats in traffic. The consultant calls me after checking what is wrong with my car and he advised me that i need to change my brake shoes and drums as they where worn and needed to be replaced, quoting me R6100. The issue with overheating was due to my thermostat and wiring that needed to be replaced, quoting me R7200. I told my consultant to put everything back together as i will sort that out at a later stage as i did not have that kind of cash with me at the time. I proceeded to buy the shoes and drums from a reputable store to replace them and when taking my car to a workshop for fitment, the person that took the parts off asked me why am i changing this when there is nothing wrong with them. The shoes and drums where in 100% working order and did not need to be changed. The guy at the workshop serviced my shoes and brakes by removing all the dirt and dust and after that my brakes are perfect without any noises. I was being charged R6100 from VW for something that wasn't even looked at. With the thermostat I took it to someone to sort out and they told me that it was my temperature switch that needed to changed, which costed me R388, whereas Vw was charging me R7200 for something that was not even faulty. This kind of service is absolutely disgraceful and I will never refer anyone to take their car to Vw Fourways for a service or to check on a problem as they do not check on the faults. I was told that i would get a call from the branch manager and I am still waiting on that. This is unacceptable service from such a big brand and the people that where involved with my car should be investigated if they are doing their job correctly.

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4:56 pm EDT
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Volkswagen unethical behaviour

To whom it may concern

I am the first owner of a VW Passat model 2014. Owing a VW was an old childhood wish. It took me years to save enough money to own my favorite prestigious German car brand. For me it was a mark of success and great pleasure.

Soon afterwards I realized that it was a very bad experience to deal with the local VW service agent. During the three years' warranty period in which I was keen to keep my car in a proper condition, doing all my services in time and through the local agent. Each time I had to deal with their exceptionally over pricing and unprofessional attitude; having to wait for example from 9 am to 4 pm just to have just the oil and filter changed and receiving the car with oil hand prints of mechanics all over. This has made me decide to think thoroughly before owning another VW and having to deal with such agent.

Only a year after purchasing my Passat, I started to notice that the car is slow and doesn't perform better than my wife's Hyundai accent in open roads. Each time I delivered my car to service I was complaining about this only to be told that everything has been taken care of and that everything is going to be fine. They never kept record of my complaint

Last week, at the first service visit after my warranty period ended, I was told that the car turbo is destroyed and that it must be replaced. I was told that they are going to send a mail to the company to try to replace it by good will. Next day, they called me and said that the company refused and that I must pay 60000 EGY for replacement. Am wondering if it is possible that any form of faulty usage can damage the turbo? and if it was the reason for the car's inferior performance, why wasn't it replaced during warranty? Unfortunately, I wasn't given any documents to prove my previous complaints.

I find it hard to believe that this is the respectable Volkswagen's company policy. I am sending this email for clarification.

Attached documents to prove that services were done at the certified agent's center. The car is currently in Obour city service center
Owner: Mahmoud Ali Salah Eldin Mahran
Chasee no: 18237
Motor no: 34033
Car licence no: NAT 863

Waiting for your prompt reply

Much regards

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9:12 pm EDT
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Volkswagen mounting and changing two tires

Made an appointment at Liberty Motors, Rapid City South Dakota, 57701 (registered Volkswagen dealer) on wed, may 10 at 2 pm to replace two tires on a 2012 Volkswagen CC. When I arrived, I was informed that the job would take one hour. I left for lunch and arrived 40 minutes later to see that the car was on a hoist with the front tires off, and no mechanic in view. After walking the car lot for over another hour, the situation did not change with my car. Meanwhile, several other cars were being serviced. It took two hours to mount 2 tires. I missed a very important meeting.

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4:41 pm EDT

Volkswagen auto repair

On April the 5th I could not get my car to crank, so I knew a diagnoses was needed. On April 9th 2018 I had my 2010 Volk Wagon CC towed into Pete Moore imports.

In the past, I had great experiences with Pete Moore sales. I purchased my first car from this store. And many of my family members has done business with Pete Moore dealership as well. However this experience was alot different then before. I called the service center an spoke with a service representative named Codi. Whom explained that it would be a two week wait for a diagnoses on my car. After a week and a half I got a call from Codi. And he explained that the mechanic would have to take a more indept look into my engine and it would cost three-hundred and some odd dollars. I accepted the expense an waited.

However a week later I got a call from Codi explaining that something was problematic in my engine. However he didnt know what. And it would cost over five thousand dollars to fix. He explained that he would give me more details after he get the mechanic closer look at engine.

After almost 4 weeks of waiting with Pete Moore. An still without a clear diagnoses of what was worng with my vechile. I suggested that replacing the engine would be cheaper then repairing the broke one. An I researched the price for a replacement. Codi explained that he would price it for me. Judging by his tone I clearly got the impression that he didnt want to.

Not to my surprise, while listening to voicemail that Codi left me. He explained that it will still be over five-thousand dollars to replace my engine. Because he wouldn't replace the engine unless there is a warranty on it.

When I explained in the opening that my family had been long time fans of the Pete Moore dealership, I was serious. My mother had to have a engine replaced at Pete Moore an she did not have to have a warranty. And after speaking with friends that's had major repairs done at Pete Moore. None of them had to have a warranty on there imported vehicles.

At this point I could clearly see that Codi an Pete Moore had know interest in my business. So I called Codi Wednesday and explained that I will come in on Saturday 4/28 and make the payment to retrieve my vehicle.

Saturday 4/28 I was asked to pay 119.00. without even so much as a diagnoses.
After the vehicle was dropped off on Saturday 4/28. I opened the door to my back seat. An discovered my engine dripping in oil on my leather seats. At this point i am livid.

This is not the dealership that I use to know. I will not encourage anyone to do business with Pete Moore. And a great deal of people are disappointed in the way I was treated. Shame on Pete Moore for losing it core focus. Which is the customers. It will cost me more money to put my car back together that was scrapped by this dealership. I have pictures of how your service people left my car. Torn up an scrapped.

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3:20 am EDT

Volkswagen 3rd service charge for my volkswagen polo (530405)

I bought Volkswagon Plolo on the year 2015 frm Q auto as they are the authorized dealer in Qatar, during the purchase I was promised that the servicing charges will be free for three years. Now when it was time for service they told me that I had to bear all cost.

As mentioned while I bought the car I was told that 3 services were included, which in general for us would take as 3 time services. Also it would not make sense or possible to have 3 services complete with the expiry time given by VW and updated in system from date where we bought the car.

I would consider this as miss selling and unclear information to client if such terms are clearly not mentioned. I even made the complaint to them via email but no action was taken.

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10:30 pm EDT

Volkswagen customer service @ttdi service centre, malaysia

I called to make an appointment to service my car and was given an appointment for today 10am. When I got there, I was told there's no appointment for my car in their records. And of course they're all booked out today and for the next few days.

The guy that was serving us was apologetic and trying to see what he can do but the lady sitting next to him came over and just said they'd full, implying that it was my fault, I had made a mistake! Does did she even understands the effort it takes for us to bring our car in for a service, hence one wouldn't go to the centre without an appointment! Furthermore, it's not my first time there, so I know the procedures!
Then she had to cheek to tell me to go to other vw service centres to see if they're available. She even mentioned that they only have one diagnostic machine in the centre which is why it takes so long! Unacceptable customer service, very rude lady! Very disappointed.

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11:36 am EDT

Volkswagen volkswagen dubai

I brought my car for repairing on 25th of April to Dubai Volkswagen in Rashadiyya.. They checked it and my Volkswagen Tiguan 2012 which cost second hand 50.000 AED. They called me 3 days after I gave the car amd told me that it will cost around 40.000 AED. It was only oil leakage, but they tried to find many different complains regarding my car. The car was operating very well because I was driving while I went to Volkswagen service.. Anyway I told them to fix only oil leakage and don't touch anything else as I will bring my car somewhere different, good mechanic for volkswagen! Then I took my car 1th of May, I came to mechanic and they fixed my car completely with oil and filter change including cost me only 3000 AED.
When I brought my car mechanic shop, they lifted my car up and they found that the volkswagen service even did not fix under the engine which has plastic place. They put it in car trunk and no screws! They lost all the screws...
After they fix the oil leakage, bill presented to me 3200 AED and they made a discount 1900 AED! If they can have possibility for discount why they didn't give the bill they way it is.. 3200 first bill and they came to 1900! I felt it's just a typical cheap market where you can bargain!
I am a volkswagen lover and since 10 years I am using volkswagen. In germany, in Turkey many different places I drive only Volkswagen and it is first time that I want to get rid of my Volkswagen and many of my friends exactly think the same.. In Dubai volkswagen is very bad! Because you don't have a proper place to repair your car! I hope somebody will take serious my complain and do something for it...
Also please kindly find the pictures which I put as proof. The bill which presented as 3000 AED is done by different mechanic which in volkswagen 40.000 AED! It's unbelievable..
Thank you on advance,
Seval Uluyer
[protected]

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fahad surahio
, US
May 03, 2018 12:37 pm EDT

Hello
Hope you all fine
Dear sir/Madam AOA
As my account/Mobile no is [protected] i book the ride to reach to my home but you have been credited -84 balance to me that was the mistake of your captain not mine when i book the ride from the pickup point which is Rose men saloon nazimabad i called captain he said please cancel the ride i was so far i can't come then i replied why i will cancel the ride please come and finally he come to my designated point to pick me and when we reached to hassan square captain's bike has occurred a problem and he cancel the ride then i said book another ride i want to reach my designated point but he said please book by yourself i have cancel the ride then captain insisted to book another point then i booked another ride when another captain reached to hassan square i saw him in carreem's map i was searching him at hassan square but i didn' t saw him at my pickup point then i call him but he didn't picking up my call i continuously called to captain almost 6 to 7 times but he didn't receiving the call you can also check out the record, was so depressed from both captains.

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6:35 am EDT

Volkswagen my car repair cost @ samaco saudi arabia - riyadh

Dear Customer Care ;

Kindly note that I have had experienced a very bad treatment in SAMACO Riyadh - Saudi Arabia.

This is happened when I approached SAMACO to make my 120, 000 KM Service for my 2011 Tiguan Car and the next day SAMACO called me and asked me to take the car outside the center as they will not be able to service it as they had suspected an issue within the engine.

When I asked for the issue, they told me that it will cost me 20, 000 SAR just to figure out what is wrong with the car .

SAMACO is forcing me to just get red of my car for the extremely expensive cost for figuring out the issue without even repairing it.

Finally I have to highlight that I have been servicing my car all the last 6 years within SAMACO and this was the outcome,

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4:03 pm EDT

Volkswagen unethical behavior concerning free car washes

I was close to the Elgin VW dealership today. A dealership I had purchased over $150+ of parts from in the past when I bought supplies for my transmission servicing, oil filters, Add Blue (6 containers of), fuel filters, wipers, etc.

I stopped in to get the car was as this is my 3rd VW and I was told because I didnt by the car at that dealership, not do I get the car serviced there, that I was unable to get my car washed there in the further. This is what the service manager informed me as he told me the sales manger told him this.

Now I am on my 3rd VW and own a TDI and do not feel I need to upgrade. I perform all my serving at home. I was also informed when I bought my vehicles that car washes were lifetime supplied at any VW dealer.

I do not feel what I was told today depicts correct customer service or proper educate towards customers. I hope this can be rectified so I may remain being a loyal VW customer and others do not feel harmed. Nobody should be shunned in this manner.

David Beitzel

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10:35 am EDT

Volkswagen poor service / poor quality

There is a knocking sound heard while shifting from second to third gear and from third to fourth. The knocking sound also heard when driving on ragged roads. I am concerned that there is a loose item in the car that may cause a serious safety risk while driving. I noticed that the knocking sound gets louder during warm weather.

During servicing the car in the Oubour Service Station I informed the engineer several times about the sound, which he heard clearly. His reply was that this is a "characteristic" sound for the car. I do not believe that this knocking sound is a characteristic sound and I doubt that a highly quality German car should be making a knocking sounds while driving.

I would like a regional expert to inspect the car and guarantee that this knocking sound is not a manufacturing defect and that is does not compromise my safety and my family's safety while driving the car.

Model: Passat
Year: 2016
Chassis: 201166
Motor Number: 440665
Purchase Date: Nov 2016

Thank you and appreciate your support in protecting my safety and family's safety.

Isaac

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3:25 am EDT
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Volkswagen not keeping promises

Horribly upset with the service from vw Claremont. It's over 6 weeks and I am still driving with a car with a engine light on, the day I collected the vehicle the engine light went on as I was driving away. After a lot of issues it became clear that the "master car" that I bought had a custom exhaust and the catalyst converter had been removed so the maintenance plan they sold me is useless as it's not original parts. They agreed to replace the parts however 6 weeks later and still nothing! no spare key and still no refund on my license and registration that I had to pay after they had already charged me for it. Part of the sales agreement was that they will refund me the transport fees for the vehicle and after 4 weeks of fighting and sending mails every 2 nd day they refunded me a ridiculous amount of R1500.in which world will that be the total amount to transport a scirocco from Cape Town to Jhb on a truck? The price that the salesman Jeandre quoted me was R3500 so what happened to the balance of R2000? I have spoken to the managers and sales man so many times and every time they promise it will be sorted by end of the week... 6 weeks later and I'm still very very unhappy, I have not heard a word from them in the last week. They are not keeping their side of the sales agreement and I'm starting to consider canceling the sale! How can you sell a R350 000 car to someone and expect them to drive with an engine light on? What if the engine brakes down? My maintance plan will not even cover it as the car has custom parts even though I specifically bought a master car for supposedly peace of mind. This promise is definitely not being kept! Absolutely horrible service!

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6:07 am EDT

Volkswagen polo highline - pathetic repair & terrible. maintenance

I had purchased polo highline from Volkswagen navi mumbai autobahn
The car recently had a small accident due to acidental tree fall on roof and side pillars

I gave my car for repair n repaint notifying my insurance company about the same.

The insurance company did thier job of covering most of the damage. But the VW workshop people have not performed those work that has been already claimed n passed.

On top of that they are giving irrelevant reasons for the delay.

This is really a shameful thing as far as a big brand like VW is considered.

I am really dissappointed by the service n work done.

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2:38 am EST
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Volkswagen my car has a oil leakage and the engine light is showing.

After taking my car to McCarthy Westgate for a cylinder head replacement which cost me a lot off money, my car has a oil leakage underneath which i was told the seal for the gearbox is worn out which i think it was suppose to be replaced when they did the cylinder head and the car is showing an engine light off which i was told they needed to cut off the catalyst conversion since they were battling to get the car right so i took my car for second opinion at Car service city and the gave me a list off problems which are cost or related to the catalyst conversion being cut off like a cracked pipe that goes to the turbo and few other things...So my question is what do i do now cos the work they did still has a guaranteed and i am stuck with a car that has a oil leak and an engine light showing which is going to give me a problem when i have to change or sell the car...The dealers number is [protected]

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6:33 am EST
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Volkswagen I took my car to the silver spring dealership and the totally made matters worse.

I took my car in for a simple oil change. They explained some recalls to me and asked if I had time to fix them. I agreed. One was an airbag, and one was a computer sensor. After waiting four hours. They inform me to ride to the shop which is in another parking lot I get there to find my car leaking oil from everywhere. He says o well you need a oil pan 500 dollars plus the oil change 98 dollars, then its o cam shaft and other leaks now we need 2400 dollars. The mechanic then proceeded to tell me my car couldn't leave unless I fixed the oil pan which was not leaking before I brought the car in for service. I told the mechanic to put the same screw back in and just change the oil. He completely disregarded what I said and did what he wanted to do and changed the screw, now my car is leaking and then he tells me oh and by the way you need a turbo. I'm completely dissatisfied with the service and I feel something should be done. Now I'm afraid to take the car back there because I feel the intentionally messed up the car just so they can get more money out of me. The mechanic was very rude and even disrespectful to the guy in the parts department. I would like for someone to contact me and possibly rectify this situation. Now I have to take the car somewhere else and get it fixed. I feel the dealer is responsible for the issues that weren't in existence prior to bringing my car for service. Please contact me [protected]@gmail.com

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3:21 am EST
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Volkswagen wrong quote given for car service & shuttle service delays

1. Wrong quote given:

I personally went to VW to book my car in for service, on the 28th of January 2018, when I asked how much it would cost me and an estimate of between ZAR2800 and ZAR3500 was given to me verbally. The soonest available date was today (6th of February 2018) and to my shock, the service is now going to cost me about ZAR 4300. This, to me, is being ripped off and taken advantage of. If the estimate was at least about two, maybe three hundred rands out, I would understand; but around a thousand rands out, is unacceptable.

2. Shuttle service delay:

Just to add fuel to the fire, I was already upset about the cost of my service and then I am made to wait for the shuttle service which I asked for on the 28th. I arrived at approximately 08:10am and when another driver was finally organized for us, we left the premises at approximately 09:20am.

Because I'm a gentleman, I don't normally cause scenes but I find a more civilized way of sorting things out. Unfortunately because of my trust for them, all I have now is my word against theirs, especially with regard to the
initial quote (which was verbal).

I do not want these people to get away with this, if there is something that can be done.
What will satisfy me, will be a refund on the quote difference and a formal written apology for my day, which they ruined.

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2:44 pm EST

Volkswagen 2018 volkswagen atlas

I'm fairly new to the Volkswagen family. My husband bought me an 2018 Atlas in October 2017. Very nice vehicle. I love it. My issue is the loud noise when I put the windows down. My ears have popped due to the loud noise once I put the windows. My children have complained about ear pain after every ride in the Atlas. What can be done to fix this problem?

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3:00 am EST

Volkswagen 2016 passat

We have purchased a 2016 Past after returning our 2010 Jetty due to the emissions issue. We were a bit apprehensive but decided to give VW another chance. Unfortunately we are having issues with this newer car. The car has been to the dealership twice due to the oil light coming on. Checking the oil found it was down less then a 1/4 of a quart. The dealership advised nothing was found as far as leaks and nothing on the pressure test. The vehicle has twice since had the same issue only this time was 1 1/2 courts down. This time the vehicle has been driven less then 50 miles and sits in our driveway. The oil level is checked regularly by myself.
The vehicle is still under warranty and I am concerned that we are not being told the correct diagnosis.
Research has found that other Pasts are showing the same behavior (using oil). We are beginning to feel we have made a mistake to give VW another chance.
We would like an explanation and resolution to this issue before our warrant expires.

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9:28 am EST
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Volkswagen service/court/complain nicholasbellefroid/life in danger/

Dealership located in Delray Beach, FL. Address: 2401 N Federal Hwy, Delray Beach, FL 33483. Phone # [protected]. My car was towed to this location on January 1st, 2018 late evening. But everything what's in my complain is for January 2, 2018. The dealership charged money through my car warranty company. They charged $1, 052.19. I also have 0"zero" $ deductible, however they also charged me $34.50 without explaining me for what, refused, also failed to notify me in advance about any copayment that possible may occur. That's illegal. Failed to call me 2-3 hours in advance as I asked them to do motivating that I live 50 miles away from the dealership. At one moment this person in charge came accross and start arguing, he refused to present himself but I got his bisness card from a police officer. Here what heppend. Nicholas Bellefroid when didn't like my questions in regards to what service has been done to my vehicle and explanation on the services the dealership had provided he got angry and being very RASISTIC told me that he doesn't want any RUSSIANS here in the dealership and to get out! without even taking my car! He also called me a jerk for no reason. After I been descriminanted, refused to be given my car back and cursed with bad words from this jentlemen Nicholas Bellefroid I decided to call the police right the way, I got an event number from police officer for this matter. At the moment I have two problems with Volkswagen company. 1 (first) : I was descriminated and cursed with bad words by your company worker. Mistreated. Unproperly and unprofesional served. But for the civil matter is important the first 2 (descriminated and cursed with bad words) Also, not receiving my property (car) within the normal procedures. internal measurements should be taken. 2 (second) What is even more worse is that this dealership charged my car warranty company over $1, 000.00 dollars and they failed to fix the car! My car suddenly stoped within first 2-10 miles from dealership in the middle of highway I-95S, driving towards my home, my life was in danger, tons of cars almost crashed me behind driving about 60-80 miles an hour passing my car when I was pushing the car to the side. Was in the middle line of the interstate. I was lucky that I was able to avoid any accident that was going almost to occur, only because i'm very skilled driver, knowingly my previous experience and knowledge and luck I was able to avoid any life threatening situation to me and drivers around me and all that after this dealership performed a Multi Point Inspection additional to everything else what they said that they fixed. Is this situation was made purposly? Or just coinsidence? Or not good tehnicians? I think N. bellefroid is against people like me and he wanted to expose me to danger purpusly. I don't think that this should be a normal "went to a volkswagen service dealership" currently my car is towed to a different shop.

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

How to file a complaint about Volkswagen?

Here is a guide on how to file a complaint with Volkswagen on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Volkswagen in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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Contact Volkswagen customer service

Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

www.vw.com

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