Car-X Tire & Auto
reviews and complaints

We are next door neighbors to this location. I had a new manger use this location (as we have as partners in past) and the new manager and Carx was very difficult. She scammed my team into MAKING them by a battery from her in order to install the alternator. This is NOT a requirement and never has been. We sell batteries and that is what we do and she made us pay for it although we just installed a new one which was not bad.

Customer returned the next day with a fuse that was missed and she charged us another $220 to diagnose and fix even though that should have been resolved the prior day.

Please help me get my faith back in Carx

My name is Dannika Harper and you all had my truck since the beginning of may I’ve contacted the store location here in Cincinnati on glenway to have my truck checked to see if the work I got done was correct no one hadn’t called me in weeks I kept calling kept getting hung up on I couldn’t just pop up I don’t have money to just pay for rides when I was already paying to get around for as long as they had my truck finally had talked to the manager Eric he let me know the manager walked out and they towed my truck because they had no way of contacting me because he didn’t store my number into my account they let me know my truck was towed that they will get it back and check it he tried telling him I needed a control arm i said for as long as y’all had my truck and towed it that they needed to make it right he offered me tires that wasn’t enough for me because then it had already been basically tow months I contacted corporate Ms Diane was suppose to call them tell them not to tow my truck because I told her I was going to get it and take you all to court because the district manager Greg tried flipping it on me asking if I want to pay storage fees like as if I asked them to keep my truck that long now it’s been basically three months on the 26she called me telling me she was going to call them tell them not to tow my truck again she didn’t want me to go get it until they made things right she was suppose to speak with her manager and told me she would be in that Wednesday we spoke on that Monday we spoke to each other a few times they towed my truck and she hasn’t contacted me back yet I left multiple messages and yes I was highly upset because I was lied to truck towed again and I’m still without my truck I called the two company they said she needs to let them know I error was made to release it I still want to take you all to court if this isn’t made right because I didn’t do anything wrong this is unprofessional at it’s finest she still hasn’t called me back yet I move at the end of this month I’m steady paying for rides to get around my birthday is Friday this isn’t cool if something doesn’t get made right I’m suing you all for how I was treated and my pains and suffering the tow company number is [protected] my number is [protected]

I came to get new tires for my vehicle, and it was a very unpleasant visit. Definitely I will not be coming back.
I asked if they price match for tires and I was told they do. When I started to ask more questions about it the clerk Darryl (don't exactly remember the name) who said to be the manager, was very rude he even yelled at me. I even felt embarrassed and very uncomfortable, for asking questions. There was another lady there in the lobby when all this happened, he literally yelled at me not being helpful and also made me feel very very ashamed and uncomfortable.
I also work in retail and that's no way for him to have spoken to me. I just wanted to save some money. There's nothing wrong with it, I really wanted to leave the shop and not to have any business there, but I also needed the tires. Again, the way I felt was very unacceptable.
I was talked like if I didn't understand English or else.
Very bad and poor customer service from Darryl. It all happened on Friday July 16th at 8 am in the morning on the location on 7050 Watson Rd.

Hello,

I made an prior complaint regarding my service on my 07 Cadillac CTS and left an complaint based on my experience of service that day and would like to follow up with it. I left an poor complaint experience based on the repair date of 12/23, However I would like to say that I reacted off of emotions, stress and past experience. I was already stressed and frustrated with having car issues out of no where and getting the run around with Car shield who guarneeted my car was covered. Mind you I'm 7 months pregnant. I thought Car X was taking advantage of me and having me pay for an unnecessary repair and was upset of the poor communication from them. Long story short, I paid out of pocket for an repair to turn around the next day to have a really big repair needed. It was an hassle already with Car Shield. I shouldn't had left a bad complaint at the time. As the days with on, Allen did the best to ease my mind and explain the repairs and etc with me. I feel really bad for leaving a complaint when afterall, the repaired what they thought was the problem. I finally got it squared away with Car shield who will cover my repair, but the only problem is since I left a complaint it threw a wrench in the situation and caused Car X not want to touch my car to repair it. I was told today that the manager above the Store manager will have to give the okay and I still haven't heard back yet. They had my car since 12/26 and I'm currently paying out of pocket for a rental until they call Car Shield to file an claim to start the repair. I believe I reacted on the stress and emotions and the pregnancy didn't help but if they refuse to work on my car to at least let me know so I can take it else where. However, I would like them to repair it so I haven't moved it yet. I'm sorry to Allen the manager and would like to them know that I know they are doing the best they can and would like them to work on my car as I been an loyal customer for the past 10 years and have took all my vehicles there for repairs and only had 1 problem in the past but it was taken care of.

I notice my car was acting funny Friday 12/20, it was having trouble starting after fueling and I noticed the rpm been go up a little and the car kind of hesitated at times but would go back to normal. It also had the engine light that would come on and off at times. I called that day for an appointment for Monday 12/23 at 2pm. The next day Saturday 12/21, my car wouldn't start but just crank. I had my car towed that day to CarX. I was planning on going through my car shield but however by time car x diagnosed what they claim what the reason and already repaired it prior to getting approval and making sure it was covered. I found out car shield was not going to cover it. I was livid. However car x ( Allen) told me it was a bad battery and a purge value in the fuel that was causing the issues. They wanted to charges me 250 for a battery but I knew better so I got one at auto zone but I was responsible for the purge value at 165 since they already replaced it however he told me my car was running perfect, I can turn my car off when getting gas now, engine light it off so I was ok with it. I really thought they fixed my problem. I had a new battery installed that night on my lunch break but when I got off a few hours later . As I was driving home the car seemed to run louder then it ever did and the engine light came right back on and I still had to leave my car running to get gas. I was so pissed. In the morning, before stopping at CarX I went to auto zone to have my code read and the battery checked, my battery was good and the code read an camshaft sensor. I had that code read on Friday 12/20 at auto zone when I noticed my car acting different, same code. Anyways, I went back to CarX and comforted them about my repairs. I was told my battery was no good at that time and now we just have another new problem. [censored]. They repaired something that wasn't even a problem. They diagnosed my car by the symptoms and did not have the code read. I told them my car is still doing the same thing that they guaranteed fixed the problem. They also told me that they checked my camshaft sensor and it was good. Lies. They said to bring it back Thursday morning 12/26. But on Christmas evening, trying to leave for work, my car would not start. It would crank but not start. The exact same problem I had in the beginning that they guaranteed they fixed. I had to have my car towed once again back there today. CarX should be responsible for my repairs and needs to fix the real problem. I should not have to pay for another repair when I just got done paying for something that wasn't needed and was scammed. I really didn't even want to take my car back but they should fix my car the correct way and not google doctor my car repairs. Please take care of this. This has been a horrible experience especially during the holidays. I'm out of transportation now and I have my 13 anniversary in 4 days that I need to leave out of town.

11 months after first installation, had to have brake pads replaced. They would not honor there warranty, charged for the pads again, $100.

Called corporate office in Schaumburg, they stated I have to email the franchisee. Patrick at Gmail account, he never responded. Sent the two invoices that show the warranty when work was performed and again 11 months later.

I would never trust this organization again. They are a loose federation of mechanics as opposed to a regional franchise . They are allowed to charge whatever they want, offer different warrantee than advertised and every location is run as a separate entity. Car X is only a front for advertising the name, franchise pays a royalty fee, then franchise can offer different prices on same service, different warranty and you have to go back to the same location to have warranty work performed as they are all ran individually.

Ridiculous, Car X is not a true franchise where you can have work performed at different locations as your contact info is not keep on a national server, it's keep at each location as each location is ran as a separate business and ran separately. Have to argue for the warranty work to be covered even with a copy of the previous invoice. Same car same vin number.

Buyer beware, at Car X they set different prices, offer different warranty's and ran as completely separate business than franchisor. What a con!

January 2018 took my Nissan Murano in for oil change on a Tuesday then Wednesday while driving to work my car begin to stall on me I took it back on Wednesday and they said a hose was knocked loose they tighten the holes not even a month-and-a-half later my check engine light came on I took it in to have it diagnosed they told me I needed intake valves crankshaft's and a oil change I hadn't even driven the car a thousand miles and I need another oil change I took it to someone else and they told me that my oil was low oil change was on a Saturday and on Monday my oil was low that tells me that they were not putting enough oil in my vehicle and the problem with that is that they started the problem but not putting enough oil in my car

My car, a 1996 Mazda Miata, was taken to the Huebner location in San Antonio Texas where it was stopping but the engine was sparking when I dropped it off. I was told by the District Manager, Thomas, that the location was closer so he had it towed there, even though I have always had the vehicle serviced at the Leon Springs site in San Antonio Texas. I was called from the Huebner location by Ray who said they needed the car for another day. I did not hear anything else from them so when I called two days later, I was told by Ray that they replaced some part in the engine (when I was originally told by Thomas that it was only the alternator) and now the car will not start. It is an older model, so they told me they could not locate another part that the car needed and that Thomas was looking for it. In the interim, the car was then towed to the Leon Springs location at my request, since the Huebner store had made no progress in fixing it. I called today and Thomas told me that the car is still not working and he didn't know why. I told him I wished he had originally towed the vehicle to Leon Springs. He stated that he had the vehicle sent to the Heubner location because the master mechanic was at that store. When I said that obviously was he was not a master because my car is now not starting, he said that that I was not being fair. I was upset and told him that I wanted to speak to the manager or owner of the store. I also told him he was not telling me the truth because the Heubner location told me he knew all along what was wrong with the vehicle. I also told him that I have never had any issues like this at the Leon Springs location. He then stopped talking and I asked him to give the manager or owner of CarX my phone number and have him give me a call. He still did not respond so I hung up the phone. I would like resolution on this issue as soon as possible. I am minus a vehicle and have to drive my son's truck to work now.

I went to Car x on 08/23/2017 for a problem with uneven tire wear on the right side and rattles, invoice #0341473- arriving between 8 and 9 am told James the customer service representative what my problem was and gave him the keys and the first thing out of his mouth was they (meaning Car X) did like people come and fine out whats wrong with their vehicle then go have the work done somewhere else. I thought that to be very presumptuous of him since he did not know me. Well that being said, when he told me what was wrong with the right front end, I told him to fix after I looked at the tie rod end myself. After the repair I new it would need a front end alignment and that is what they recommended and I told them to go ahead. This was the reason I went to Car X, I new they are suppose to be front end specialist and professionals, that is not what I felt that day. A little more than two weeks later I had tires installed on the truck at a tire specialist business, I believe in having my auto's worked on my the mechanics who specialize in what I need. After having the tires installed the tire specialist checked the alignment and showed me with a readout of what the measurements were and suggested I have a alignment done to avoid uneven tire wear. At that point I told them that I just had a alignment done and I would take the truck back to them and let them straighten the problem out, so I left there and drove back to Car X on Shadeland av. I got there around 1:30 or so James told me I would have to wait 2 or 3 hrs before he would get to me, so I told him I would come back the next morning.
On 09/09/2017 I arrived at Car X at 7:55 gave keys to James along with the alignment read out from the tire place and told him the alignment was off, he told me again I would have to wait 2 or 3 hrs so I did, but he (James) kept asking me what I wanted him to do about the problem, I did understand why he kept asking me that over at least three times, I went and sat in my truck. at 10:27 or so the young guy that James had talk to when I got there that morning and the young man kept looking at me from the garage with a kind of look of contempt while he was talking to James. I got out of the truck and the young got in, I thought he was going to pull it in the bay but he took off in the truck without telling me he was going to test drive it, this was at 10:30 and he did not come back until 10:38. first off I did not appreciate him driving off in my truck without me riding with him and I can tell you exactly were he went by gps he should have told me he was going to test drive my vehicle. number 1 if the alignment was off there was no reason to drive it, he could have check it with the alignment machine and that would have showed him all he needed to see. when he came back he drove it in the alignment bay and he began applying the the wheel assembly for the alignment and was standing in the bay in the walk way, the young guy was hitting the metal assembly up against the chrome rims extremely hard ( this was recorded) and he did every wheel the same way. I walked around the vehicle before I left the bay and discovered there were dents in the rims and the wheel balances on the front tires were gone. that may have been what he was doing when hitting the tires with the tire assembly for the alignment machine. After that another older mechanic came over to the truck after this young guy finish his assault and the older guy said and I quote" Lets see whats wrong with this son of a b[censor]" unquote. I don't know if he was talking about me are the truck either way it insulted me. I did not say anything then but that was when I noticed the dent in the left front rim so I walked around the truck and then notice the balances missing. then the older guy told the younger guy to let the truck down we are through with this. the wheels were balanced when they were put on the truck at the tire store.

I took my car In for an air filter/blower motor inspection. I was told I needed a new air filter and that my current one was bad. I decided to purchase and install my own. Upon inspecting my own car I discovered my air filter was missing completely. They told me I needed a new one but they didn't mention having removed my filter all together. Despite needing a new filter I don't appreciate being stolen from without alerting me to the changes they're making in my car.

Also, when I called to ask about the situation the man who answered the call was rude to me, interrupted me over the phone while I was trying to speak and hung up on me at the end of the call.

I won't be going back.

I went to Car X in Palatine, Illinois, (Off Dundee & Rand Rds), I went there to get my Exhaust fixed, they charged me $ 300 Dollars for the 1- Part and 150 Dollars for the Labor!, It all fell Apart driving 1 -Week Later! I took it back, they laughed in my face, and said they have to charge me money to fix the parts that fell off. I contacted the BBB in Chicago, Car X ! never REPLIED TO THIS COMPLAINT. SHAME ON CAR X I HATE YOU forever! Shame on me next time if I should ever step foot in your Ripped off Franchise!

Avoid any CAR - X location at any cost. You will be glad you did. They switch prices on you and want you to do things which you really don't need. I normally don't complaint, but the Manager at the Ballwin location, Scott, really made me angry...I will never go back to any CAR-X locations and i will tell as many people as i can NOT TO GO to this place...

Nov, 9 2009 took my car to Car-Ex because front wheels were steaming & too hot to touch. They checked it out & I was told it needed compleat brake job, Calipers, rotars & so on. In the last 2 weeks since I picked up the car, I drove it 16.4 miles. Got in the car 2 days ago & brakes were grinding & thumping! Took it back this AM, 9:30 & they still didnt have it looked at by 1:00PM. When I called them again, said they looked at it & absolutly, nothing was wrong. They said I only had a bad tie rod, so I took it to my usual garage & they said, I got ripped off terrible & all it needed was brake hoses, which were really bad. They also told me after 16.4 milesthe rotars Car-ex had just put in...were all blue, from brake hose fluid. Car-ex are brake specialist & my garage said..there is no way as brake specialist, they did not see bad hoses & the rotars were all ble...no way! My garage said it never needed new calipers to begin with...like I said when I brought it to car ex it was steaming & hot to the touch...because of brake hoses!They charged me $541.46 for what I needed by proof...2 brake hoses! Dont tell me brake specialist didn't see 2 bad brake hoses, when my garage saw it as soon as the wheels were taken off! Hemy garage also said, the more I drive it, with the brake hoses leaking & getting everything hot...I WILL LOSE MY BRAKES! DO YOUR PEOPLE HAVE NO CONSCIENCE, THIS COULD CAUSE AN ACCIDENT & DEATH! The pathetic thing is when I took it back, they lied & denied all culpibility! My garageman took pictures of the rotors being all blue(let me remind you, in 16.4 mile) & said he will testify in court over this issue. My attorney said, turn over no pictures, no anything & with a 2nd garage spotting these brake hoses in under 5 min. we have a good case! Plus the pics she more or less said, we have an open & shut case!I suggest you call this car-ex at3667 S.Taylor drive, Sheboygan, Wis.[protected].My lawyer said, when these garages start puiing me & others at risk...something has to be done! I will be awaiting your reply at [protected]@charter.net I once again have to confront Brian, the manager again tomorrow, he wasnt there today! He's got a TERRIBLE ATTITUDE!

I had such a bad experience, I want to post it on every website. I normally don't get angry but the manager at this location was beyond rude. The worst part is, he's the District Manager. I'm afraid to meet any manager higher than that, if he's suppose to be some shining example. Anyhow, I went in because I had a coupon, so I thought I'd save some money on a simple oil change. Was told it would take 1hr 45 min, so I left my car in the morning. Late afternoon, still no call back!? So, I call to see if my car is ready...yep, just finished 5 minutes ago (yeah, right). So I pick up my car and notice my invoice says "Customer wishes to discard all old parts"...really? no one ask me (the customer). So, I ask for my old wiper blades, cause they were replaced with the oil change package. The DM says to me, "you want your old oil filter and oil back too?" WTF?! That was out of line. I didn't appreciate the comment and found it unprofessional. Won't be going back there.