I went to Car x on 08/23/2017 for a problem with uneven tire wear on the right side and rattles, invoice #0341473- arriving between 8 and 9 am told James the customer service representative what my problem was and gave him the keys and the first thing out of his mouth was they (meaning Car X) did like people come and fine out whats wrong with their vehicle then go have the work done somewhere else. I thought that to be very presumptuous of him since he did not know me. Well that being said, when he told me what was wrong with the right front end, I told him to fix after I looked at the tie rod end myself. After the repair I new it would need a front end alignment and that is what they recommended and I told them to go ahead. This was the reason I went to Car X, I new they are suppose to be front end specialist and professionals, that is not what I felt that day. A little more than two weeks later I had tires installed on the truck at a tire specialist business, I believe in having my auto's worked on my the mechanics who specialize in what I need. After having the tires installed the tire specialist checked the alignment and showed me with a readout of what the measurements were and suggested I have a alignment done to avoid uneven tire wear. At that point I told them that I just had a alignment done and I would take the truck back to them and let them straighten the problem out, so I left there and drove back to Car X on Shadeland av. I got there around 1:30 or so James told me I would have to wait 2 or 3 hrs before he would get to me, so I told him I would come back the next morning.
On 09/09/2017 I arrived at Car X at 7:55 gave keys to James along with the alignment read out from the tire place and told him the alignment was off, he told me again I would have to wait 2 or 3 hrs so I did, but he (James) kept asking me what I wanted him to do about the problem, I did understand why he kept asking me that over at least three times, I went and sat in my truck. at 10:27 or so the young guy that James had talk to when I got there that morning and the young man kept looking at me from the garage with a kind of look of contempt while he was talking to James. I got out of the truck and the young got in, I thought he was going to pull it in the bay but he took off in the truck without telling me he was going to test drive it, this was at 10:30 and he did not come back until 10:38. first off I did not appreciate him driving off in my truck without me riding with him and I can tell you exactly were he went by gps he should have told me he was going to test drive my vehicle. number 1 if the alignment was off there was no reason to drive it, he could have check it with the alignment machine and that would have showed him all he needed to see. when he came back he drove it in the alignment bay and he began applying the the wheel assembly for the alignment and was standing in the bay in the walk way, the young guy was hitting the metal assembly up against the chrome rims extremely hard ( this was recorded) and he did every wheel the same way. I walked around the vehicle before I left the bay and discovered there were dents in the rims and the wheel balances on the front tires were gone. that may have been what he was doing when hitting the tires with the tire assembly for the alignment machine. After that another older mechanic came over to the truck after this young guy finish his assault and the older guy said and I quote" Lets see whats wrong with this son of a b[censor]" unquote. I don't know if he was talking about me are the truck either way it insulted me. I did not say anything then but that was when I noticed the dent in the left front rim so I walked around the truck and then notice the balances missing. then the older guy told the younger guy to let the truck down we are through with this. the wheels were balanced when they were put on the truck at the tire store.