Vodacom / upgrade failure

Ladysmith, ZA

i have upgraded last week Monday(28/11/16) and up to today(07/12/16) and ALOT of phone calls later, i still have no phone and no answer as to when i will receive my upgrade and the best of all i received 3 diffrent reasons why this phone is not send out, is this the standards of Vodacom - FRIGHTNING - i have been promised a call back and in 3 days time i have not been called back by any of these people.

i strongly feel vodacom should be looking into their sevice there is serious problems,

the upgrade number in question is [protected]

Dec 06, 2016

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