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Vodacom / theft of accumulated money.

1 South Africa

Vodacom just without prior communication to me wiped out most of my accumulated monies R450 or R650 that I had accumulated for emergencies.
The "Customer Care" department advised me that there had been a Policy decision taken by Vodacom which gives them the right to steal monies and call it a "Forfeit".
Are they becoming that desperate that they need to do corrupt activities like this?
If they have a debt to pay to ex staff who develop a "Free call me facility" they better look elsewhere rather than just stealing from customers.
I have been with them for over 25 years and am a pensioner and will not accept that this is an "acceptable practice".
Do they subscribe to "Treating Customers Fairly" policy?
I wonder if the public are aware of this unilateral theft from account holders and do they need to join the list of corrupt businesses that are plaguing our society today?

Feb 4, 2019

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