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Vodacom / sim swop without checking my id

1 NORTHGATE, South Africa

On 2 November I did a sim swop at Vodacom Shop Northgate and was assisted by Khotso Ngakane. He asked me for my contact number and never once checked my ID. After completing I asked him to double check that he did the sim swop on the correct number. He repeated the number to me and it was not my number. He made a sim swop on a number belonging to another person.

I found it worrying as you read so many articles regarding sim swops where internet fraud occur. I spoke to Brandon the manager and he didn't seem to understand the importance of checking a customer's ID when doing a sim swop.

Khotso also failed to unlock my sim card which resulted in phoning Vodacom and waiting another 30 minutes before I could dial out.

Nov 2, 2016

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