Vodacomplatinum customer services

I renewed my contract on 12 Feb 2016. The iPhone 6S was delivered with old software and whilst trying to update this on the day of receiving the phone it fell and had a slight crack. The phone was collected the next morning for repairs. I am yet to receive the phone more than 2 months later. Vodacom platinum call centre has been beyond incompetent with staff (Gavin Fouche, Siphiwe Ngwenya, Patrick (surname??) from back office all not being able to assist or give me details of any supervisors that I could talk to. Nor were they willing to give me contact details (emails or numbers) for higher management. In this age of information sharing and as this is a customer service line, it is unacceptable behaviour of a "premium" mobile operator. I see on hello peter that Vodacom has not even responded to most complaints by customers so is this falling on deaf ears? Action should be taken.

Apr 19, 2016

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