Vodacom

on the 6th of Feb, we handed in a working Sony Z1 compact at Vodacom Clearwater, it needed to go in under warranty for repair as the battery was faulty. Two weeks later the phone came back with the same problem. It was sent back again. ANother two week later the phone came back apparently the battery was replace with some other parts. We bought the phone because it was waterproof as we cycle. We have numerous times cleaned the phone with water. This time the water poured into the phone. THis is after Vodacom opened the phone. When we took the phone back we were told that its our own negligence and they refuse to replace the phone or fix it.
People like Ronel Jacobs, Sherissa Botton, Fernanda, Weirda, Andre Venter, Pieter Menjora, Devan was all spoken to, but nobody wanted to listen or help. They basically just had a sorry for you attitude. TOld us to come and fetch the phone. WHen we told them that the phone at least worked when we gave it it, they said that they cant guarantee that it is still working. Is this the way they treat clients? I have 4 contracts with Vodacom. This kind of service is completely unacceptable.

When to see Nick and Evert the manager on friday as the transfer of the cell that was to change to a nano sim did not happen i was then told it will pull through later phoned saturday still the same story until know no cell this cell number belongs to the director off our company he cannot receive call from our customers putting us under major pressure as we have a new contract on the line and could end up losing this contract just be=cause Vodacom as incompetent employees that don't no how the system works that don't phone the customers back i have been over seven times to Vodacom but still no luck please forward me the directors number of Vodacom so that i can give him a piece of my mind. [protected]

I called on around the 29 feb / 1st march regarding a premature upgrade on my contract due to issues with my handset and continued dropped calls. I eventaully got somebody to answer the phone on 1959 and then proceeded to explain the situation. I do know that I don't qualify at this stage and this was clearly brought to the call agents attention. I was told that they could do the premature upgrade but they had just gone onto a new system and could not process the request. I was told to call back the following week.

I did so on atleast 35-40 times where I was number 1 in the que. This carries on for three days at which I the call 111 for assistance as there was no joy with the upgrades dept as they did not answer the phone at all.

I the. Had the pleasure of being pissed off even further by people that tell you to hold and the proceed to put u on hold for 10 minutes plus. This happened several times by the following

Vele / mk / sithabile and a few other fantastically useless call centre agents. I call back again a few hours later to only have the joy of being assisted by my good friend mk again who proceeded to do exactly the same as before. I on numerous occasions asked to be out put through to one of the management at the call centre and once again had the pleasure of being put on hold until kingdom come. Eventually by some miraculous intervention by a higher power I was put through to a supervisor (floor manager) which then promised to investigate and call me back. This was on friday and still no reply.

I have been a customer of this company for in the region of 22+ years and have finally decided to close the account and move onto another (hopefully better with no guarantees of better service) cellular company.

I at one stage had 4 or 5 contracts with vodacom and am now down to 2 due to consistent disregard for their customers who at the end of the day are supposed to provide a service and whom promise with statements that the customer comes first. What utter hogwash as nobody there has an incling of what the word means.

It seems Vodacom is not interested to deliver proper client service at all and I can tell you I am really disappointed in myself that I’ve done new business with Vodacom with the additional line.
I am a client with Vodacom for many years, my existing line [protected].

Herewith a short summary of the current situation. Following various attempts to rectify the miss-allocation of a pre-owned number on a new contract we had absolutely no luck and one shop / department simply blames and refers to another. THIS IS TOTALLY UNACCEPTABLE

I signed an additional contract Flexi 110 and received new handset at you Kollonade branch, note this was after various attempts as Wonderpark or Northpark was not able to assist and referred us to Vodaworld. We initial received a number 07... but was changed with no explanation nothing to [protected]. This is our current issue
• From day one it was clear that this is not a “new” number and have received numerous what’s app messages and calls relating to someone else.
• Data went missing and apparently there was still some subscriptions of the previous owner active. APPARANTLY SORTED BUT WITH NO REFUND.
• Airtime went missing, this month again after receiving the the allocated airtime, it disappeared in 2 days, the bulk of that usage not by me. An attempt to test the system, I loaded R 10 airtime yesterday, and it’s simply gone.
• Apparently as confirmed by Wonderpark branck yesterday this number is also allocated to a Claire in the Mayville area. They phoned head office to try and resolved
I was then told they are not able to resolve my problem and I need to go back to Kollonade to the actual person where we applied for the additional line
Although the sim card and handset legally correctly in my possession, someone else is clearly using the airtime or its “reserved” or unavailable for normal use as being paid for.

Vodacom Power Tab 10
On Saturday the 27th February 2016 I went to Vodacom store in Scottburgh. I applied for a Vodacom Power Tab 10 for my daughter. They had no stock. On Monday got a call stock arrived. On Tuesday 1st March I went to store to collect. My daughter took some photos and videos, tried to send a sms. She was not allowed to play with it as it was a school night. She plugged it in to charge. We notice it was not charging. I then tried again on Wednesday to charge, thought maybe it was her plug. Not charging I eventually got it to charge it took the whole day to go from 12% to 24%. I went to the store today 3rd March 2016, My Consultant Nazeera was busy with another person, I patiently waited. While she was busy I spoke to the other consultant, he then told Nazeera the problem. She took the tab and put it in front of her to see if it is charging while helping her client in front of her, she was leaning over the tab while assisting the other client. When I gave it to her I had the sponge that protected the screen from the Bluetooth keypad, she removed the white sponge thing and carried on with her other client. Still waiting patiently. After they confirmed it is def. not charging. When I received it on Tuesday 1st March with my contract 3 pages it was explained that I can bring it back if there was a problem with the device, (I did not receive a booklet regarding the warranty) and so I did bring it to the stone. I wanted a new tabled (as it is faulty and not charging) they said no, it needs to go in for repairs and evaluation and will take a week to do so. I do not want a repaired tabled I need a new. When I asked for that she said she will call the manager. His name is Tamir. I explained according to CPA that I got the right to have a new tab. (I as a consumer got the right to choose to receive a new device or send in for repair or cancel and get my money back. He then insulted me and said if I know so much why don't I just do want I want. This is no way to speak to a client. Absolutely unacceptable. Because I started being upset the way he was treating me he started searching for errors on the screen and then pointed out a small scratch on the screen. He said he need to report that and that might be a reason why they will not give me a new tablet. We been extremely careful with the tabled as I said before the device was not charging so we had no time to actually have time spend with the tabled, it still had the white sponge protector when I handed it inn it had no scratches so it must have been while Nazeera was dealing with her client she must have scratched it as she was annoyed with me. I have never been treated the way I have been treated by Vodacom the last couple of days.I was so deply upset the way they were treating me I left with the device again) I actually feel like cancelling this contact and would like all money refunded to me. I will go somewhere else with better service.

On Tuesday when I collected my daughters tabled I also had my husband with me to do his upgrade. We changed our mind regarding the upgrade and while she was on the phone to do upgrade she said in a tone that customer have CHANGED her MIND again. Since when do we as clients gets treated like this? Then on Wednesday I was on the line with Vodacom regarding our Wi-Fi device that I got a sms that we have little data left so I phone to find out why as the start of the month just started and we have a 2G data contract and it is impossible to have used that in 1 day. And also wanted to discuss his upgrade, we then got transferred to another department as his contact is on the new system. I was on the line for 1hour 17min. Just to get cut off at that stage. Nothing been sorted.

My cell: [protected] I changed my package on Saturday 27th February to higher package. I then said that I noticed on my contact that I have BIS on my new Blackberry and was very annoyed that Vodacom did not delete this service when I received my new blackberry and you cannot use BIS on the new devices. I would like a refund on all of this. Before all this I would have just left it but I am so disappointed in Vodacom that I now would like this refunded to me.

I have a contract with Vodacom in my Company name: ECRB Investments
I have a Samsung Tablet on contract besides 2 cell phones and requested to upgrade my Tablet on the 24th February 2016. I was told that I had already upgraded in June/July 2015! I questioned as to who authorised the upgrade, who signed the documents, who submitted my company letterhead and my ID and was told by Vodacom helpline that they do not know the details and would therefore submit the complaint to the Investigation Department on the same day. The Reference Number is:
A2-1K5R-MXD17Y . No-one has ever returned my calls or bothered to advise me of the progress after calling them 4 times and each time I am told that the Investigation Dept will call me back! I would like to know how anyone besides myself could possibly upgrade anything on my company's name without all the relevant documentation!

I have been charged R998.43 instead of my Contract amount of R450 on the 1 March 2016. When I contacted Customer care and spoke to Lesego she informed me that I took out 2 subscriptions one being Jambooz…! Firstly I don’t know what Jambooz is and I DID NOT take this out on my cell phone. This was done on the 15th Dec according to Lesego. She also stated that there was another subscription taken out which she cannot see from her side. She sent me the link to cancel it – it states it’s a WASP thing.

I want the money refunded to me ASAP otherwise will be taking legal action as it states this will be deducted on the 1st April again!

Please help sort this out.

I ended my contract with Telkom in October 2015 and took out a contact with Vodacom from 1 September 2015 . I have ever since been running up and down to my nearest Vodacom Shop. I am sitting with a telkom sim card, with no conecting whatsoever. Monthly debit orders go off with no service whatsoever.Please be so kind to end my contract with vodacom.

I am unable to receive or make calls from my contract cellphone. I have reported it to Vodacom care line, 3 different stores and even the regional office in Polokwane, make around 10 calls to them on a daily basis but to no avail. Every time they promise to sort it out and give me feedback but nothing to date. 24/02/2016 I complained on Helopeter and their response was that a consultant will contact me ..yet again, today 25/02/2016 9 days later I am still waiting for a call and for them to sort it out. I am paying for a service not received.

For moths now we have had a query with vodacom about a data charge dispute. every time we get given the assurance that they are investigating and that someone will be in contact. this never happens. we now want to close our account with vodacom, but we cannot do this as the query is outstanding. they are literally holding us prisoner with this type of customer service. we have spend days in total hours trying to find out what is happening. it is the worst process of customer service we have ever experienced. no one is willing to take responsibility for a problem that is logged. the system is always to blame and bad customer service is blamed on another department, that you cannot speak to. under no circumstances can you speak to anyone looking into your case, if there ever is such a person.

Vodacom will never see us a client again, if we get this resolved. total incompetency with egards to customer service. the complaint is simple, please just respond to your customers requests, if you say that you will contact them, at the very least, just do that. this basic task / responsibility, in our case, seems to be impossible for vodacom.

Very disappointed.

My blood is really boiling because of vodacom. They are really taking me for a fool. I've logged service request five times for a double debit which they did and i've even send proof numerous times but yet the just closes the services request and don't info me their reason of this. Ive even logged my issue before on hello peter and some consultant called after say it will urgently be resolved but his sole purpose was to lair back on the forum claiming its resolved which it isnt as i havent received my money back.After sending proof once again another consultant randall october has the odessite to say my bank must investigate while i sent the proof of these transactions.The already took the debit order for march and shouldn't dare think touching my account come month end. I honestly can't wait to port to a different service provided come end of march.

I required some assistance at the Vodacom shop today Tuesday 16th February. I decided not to purchase the most expensive option I was provided with.
As I was waiting to pay for my item I heard the sales assistance who had assisted me talk about me to a fellow employee. It was really horrible.
Not great when sales consultants openly talk about customers whilst they are still in the shop.
Great customer service! NOT!

My blood is really boiling because of vodacom. They are really taking me for a fool. I’ve logged service request five times for a double debit which they did and i’ve even send proof numerous times but yet the just closes the services request and don’t info me their reason of this. Ive even logged my issue before on hello peter and some consultant called after say it will urgently be resolved but his sole purpose was to lair back on the forum claiming its resolved which it isnt as i havent received my money back.After sending proof once again another consultant randall october has the odessite to say my bank must investigate while i sent the proof of these transactions.The already took the debit order for march and shouldn’t dare think touching my account come month end. I honestly can’t wait to port to a different service provided come end of march.

My Sony Xpreia Z3 Bluetooth and WiFi stopped working in October 2015, I contacted Sony on numerous occasions doing a factory reset and phone repair -neither of which worked! Eventually on 04 February 2016 I'd had enough and dropped my phone off at the Vodacom repairs centre Liberty Midlands Mall where I was advised that my phone still fell under warranty + I had to sign a form confirming that I was aware of the hairline crack on the back cover which had occurred about 1 week prior to my dropping my phone off...BIG mistake on my part because this then became their escape route!

8 days later, upon my following up I was advised that due to the crack on the back cover my phone was deemed out of warranty and would NOT be repaired! I find this unacceptable - the phone itself still works which tells me that the hairline crack on the back has had NO EFFECT WHATSOEVER on the phone itself let alone the functioning of the WiFi and Bluetooth!

No one is prepared to budge and I am so unimpressed that I can assure Vodacom that I will not be renewing my contract OR the other 3 contracts we hold with Vodacom due to this incident - I find it unacceptable to be strung along under false pretense with Vodacom taking the easy route to get out of repairing my phone!

Prove to me that the hairline crack is the reason the WiFi and Bluetooth don't work and I will accept this explanation but until then WHO exactly do they think they are taking this route?

My day started, first in line at the vodacom shop @ vodaworld to get a new contract.

I had previously discussed with Bongiwe what was required for the upgrade and had returned with all the correct documents.

I had originally spoken to Bongiwe and since she started my application it only seemed fit that she complete it.

After being first in line all morning waiting i sat waiting for almost 40 mins, after getting rather impatient, i asked the manager, where she was?

The manager replied kindly that she was in the toilet. Bongiwe eventually arrived sweating profusely 40mins late.

The next two hours were spent watching Bongiwe try scan my bank statement. What an absolute joke! I eventually went back to the manager to request technical assistance on her behalf.

As soon as the technical guy arrived at Bongiwes desk, she claimed the document was all of a sudden scanned.

A further 1.5 hours were spent waiting for Bongiwe to confirm the acceptance of the contract. During this period after 20 min intervals i would ask Bongiwe if a response was yet received?

She blatantly ignored me, giving me the most disgusting look and leaving me feeling like a victim of racism. Having now waited from 8.30 am to 13.30 pm with no response other than being ignored i went back to the manager who checked my application status, which was actually instantly granted. He apologized profusely on her behalf. After then receiving great service from another lady, i proceeded to the till where Bongiwe approached me and apologized very insincerely.

I do not understand how a company of your stature can allow such poor service to commence, i came to vodacom as i believed you guys were on top of the communications.

I hope justice prevails, as nobody deserves to be treated as an inferior human regardless of color.

Please confirm this with the manager of the store, if any of this is unbelievable.

I have a top Red VIP package with vodacom costing me over R 2000 per month plus 2 other contracts, I sent my Apple Iphone 6plus in for repairs as with covers and screen protectors sold by them I accidentally dropped it the screen cracked a couple of weeks later the speaker to hear stopped working . I sent it in for repairs the lend phone I was give does not work it is unable to charge. They tell me they can't repair Apple products then why on earth sell them if you can't fix them everyone drops their phone its happens yet my Samsung S4 fell its whole screen smashed to black didn't function at all that was no issue to repair free of charge yet VODACOM wants over 6000 rand to repair a speaker I never asked for the screen as it isn't the whole screen just a corner and still works perfectly .

On 22 Jan 2016 I called to cancel a 2Gig extra on my account which I did not want. I was told it is cancelled. On 1 Feb I received sms from Vodacom to say my 2Gig mymeg has been activated so I called once again and spent 20min on the phone. The escalated my query to team leader and I am still waiting a call. Logged complaint on their website and hello peter and received no call back yet. Now my debit order went off and got over charged with R350! This is called stealing and I will take this further... Not the 1st time they do this

I have requested a detailed usage bill for number [protected] for the period 1/2 to 3/2/2016 on six occasions. I want to see how the data on this number was used as it is alleged that I used 3GB data in 3 days. I only read emails... I also requested that a limit is put on data usage for this number as I am unwilling to pay R3000 per month for their up to no standard products. I have not received ANY response from them. NOTHING. When I call customer services, there system is off. And it has been off now since I requested a detailled account on 3/2/2016. I am so fed-up with vodacom, I want to vomit every time I have to deal with them.

I am only due an upgrade in April, I know, but my current phone is giving me technical issues and the old phones I have lying around at home are also not working properly and giving me challenges and issues, I have visited Vodacom and called and I have asked very nicely for an early upgrade and I am prepared to pay whatever penalties, I need to security and convenience of owning a phone that is working properly, I have been told I cannot upgrade early. There is no such thing as can't, I have been a loyal customer for years, I have always been offered other details with other providers and I have turned down, I have been loyal to Vodacom, I don't see why I should continue

06/01/2016 - booked Sony M2 Aqua in for repair : USB charger malfunction, did not want to charge, battery died due to no charge. Job nr [protected]. Received regular sum's to show status of repair. Received estimate quote and gave authorization for repair to be done.

11/01/2016 - receive sum's: "Job nr [protected] has been booked in and will be sent to the nearest Vodacom Repairs outlet."
sms 2 : "...has been received by Vodacom Repairs Tygervalley"
sms 3 : "...has been sent for a higher level repair to the Advance Repair Centre"

13/01/2016 - has been received at the Advance Repair Centre... in assessment process. 14/01/2016 still in assessment at Advance Repair Centre. 18/01/2016 ...currently in the repairs process.

Received no notice as to why the phone was booked back in. Visit to store revealed the speaker did not work on assessment and that's why the phone was given a second job nr. Must have been damaged in transit, and will be repaired by dealer or someone, but not for my account... Did not see my phone and had to give in to the circumstance...

22/01/2016 - received sms :"Your device has been booked in at Vodacom Repairs Tygervalley; sms 2 "...is currently in the assessment process at the Advance Repair Centre; sms 3 "...is currently in the quality assessment process; sms 4 "...has been dispatched from the Advance Repair Centre to Vodacom Repairs Tygervalley"

Sms 4 was received around 17:19. I was at the store around 17:45. My phone was not in store. Or ready for collection. Shop assistant was not very eager to assist me in the matter, because their head office from where the sms originate was already closed at 17:30 and that she could not phone and find out what the hold up was. The phone may still be at their head office till 29/01/2016. I then wanted to know why I received this wrong sms if they did not received the phone. I finally got her to explain that Vodacom Repairs Tygervalley are 2 different stores/places. The store where I was talking to her was in the Tygervalley Shopping Centre and the dispatch took place from Vodacom Repairs Tygervalley situated in Bellville/Durbanville area, their Head Office. She was unwilling to assist in any matter further, when she revealed that her manager was not at the store. I then wanted to lodge a complaint about the faulty sms's received and said she would do it the following day when her manager is back at the store.

29/01/2016 - received sms "Job nr [protected] has been booked in and will be sent to the nearest Vodacom Repairs outlet" (15:05)
02/02/2016 - sms :"...has been received by Vodacom Repairs Tygervalley" (14:25) sms 2:"...has been sent for a higher level repair to the Advance Repair Centre" (16:15)
04/02/2016 - sms :"...has been received at the Advance Repair Centre" (9:25) sms 2 :"...is currently in the assessment process at the Advance Repair Centre" (14:40)

And again, no phone call as to why my phone was booked in AGAIN! My husband phoned in and could not get a clear answer as to what the repair entailed this time, only that the phone is with the engineer and they don't know what's wrong. They will follow up and make it priority and get back to him. Needless to say, they never came back and we had to phone again. This time apparently the phone did not want to read the sim card...

Please tell me I'm not paranoid and that this is perfect way of repairing a phone that went in with only 1 fault and NEVER CAME BACK, WHEN IT DOES, WITH MULTIPLE FAULTS!